• 한국IT서비스학회지
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• 제14권3호
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• pp.99-116
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• 2015

The concept of Cloud computing has been introduced in the IT field over 10 years and industry has been expanding constantly. However, compare to the maturity of global market, Korea cloud computing industry is only in the early stage. Even the Korea has advantages in technology infrastructure; the pace of Korea cloud computing market growth is taking a serious downturn. Under these circumstances, it is needed to be discussing that strategy for expanding the cloud computing market size and for sustaining global competitiveness of local companies. Previous studies on plans for Korea cloud computing market has been conducted since 2009 and most of them are tend to examined in demand perspective. Thus, this study aims at identifying the priority of business challenges for making better performance in the market with service provider aspects. To analyze the important factors in the providing cloud computing service, ANP methodology was applied in this study. The network model including five clusters, security, stability, performance, consumer, and institution, was defined through literature review and expert survey was conducted to collect data. As a result of ANP analysis, 'Securing service reliability' was analyzed as the most important factor and followed by 'Preparing the range of legal liability', 'Preventing personal information leakage' and 'Preventing confidential information data leakage.' The priority of result indicates that service provider needs to focus on to make the secured service environment. This study has significance on analyzing the priority of business challenges in the service provider perspective. This study will provide useful guidelines to for establishing strategies in cloud computing market.

• 한국항만경제학회지
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• 제21권3호
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• pp.259-270
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) providers. For this, 3PL service quality is conceptualized and measured using SERVQUAL's five dimensions such as tangibles, reliability, responsiveness, assurance and empathy. Then, the AHP method is applied to determining the relative importance of five service quality dimensions and eventually selecting the best 3PL provider. Finally, this study conducts an empirical case study on four companies providing 3PL services in Korea to demonstrate the basic idea suggested in this paper. The results obtained in the present study indicate that responsiveness to customers is the most important factor perceived by 3PL customers and 3PL C is the best 3PL provider according to the overall service quality scores. In contrast to some previous researches, this study examined issues of service quality from the perspective of 3PL customers as opposed to the perspective of 3PL providers. In order for this study to be more complete, future research is needed in establishing a set of metrics to quantify each dimension of 3PL service quality proposed.

• 기술혁신학회지
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• 제22권2호
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• pp.220-241
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• 2019

본 연구는 플랫폼 생태계 이해관계자간의 공생, 경쟁 관계를 분석하는 이론적 프레임을 구축하고, 플랫폼 제공자와 서비스 제공자간 상호 작용 및 전략을 연구했다. 플랫폼 제공자는 서비스 제공자에 사용자 기반을 제공하며, 서비스 제공자는 플랫폼 제공자에 서비스를 제공하며 공생 관계를 맺는다. 더불어 플랫폼 제공자, 서비스 제공자는 다른 플랫폼 제공자, 서비스 제공자와 경쟁 관계를 형성하며 다양한 상호작용을 만든다. 기존 연구들은 플랫폼 제공자 관점에서 네트워크 효과를 높이는 전략에 집중하고 있다. 본 연구는 조직 생태학의 커뮤니티 이론을 통해 플랫폼 개방, 가격전략에서 플랫폼 제공자와 서비스 제공자간 상호 작용 및 상호 전략을 살펴보았다. 플랫폼 개방, 고가 가격 전락은 서비스 제공자를 늘리고, 이익을 늘리나, 서비스 제공자간 경쟁을 높이고, 서비스 제공자의 이익을 감소시켜 경쟁플랫폼으로의 이동을 촉진해 플랫폼 경쟁력을 약화시킨다. 이에 플랫폼 제공자는 서비스 제공자에 차별적인 플랫폼 자원 제공, 가격 정책을 펼치며 서비스 제공자는 싱글호밍을 통해 공생을 강화하거나, 멀티호밍으로 사용자 기반을 확대하며 플랫폼 생태계에 다양한 상호작용을 만든다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제16권1호
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• pp.21-41
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• 2005

This study proposes the customer quality a parameter of service quality from a new perspective, develops and evaluation scale for it in relation to service business, analyzes and evaluates the its effect on service quality and performance. First, the concept of service quality and customer quality was investigated in the literatures, to find a basis for its relation to the quality of hotel service. However, previous 1) Among the service quality components, the strongest correlation exists between physical quality and service quality. 2) Hotel quality is most influenced by customer quality, followed by service provider quality and physical quality showing that when customer quality is incorporated as a prerequisite parameter if hotel quality it has the most effect on hotel quality, which is a new result. 3) Customer quality plays a significant indirect role via hotel quality on performance, and the physical quality and service provider quality offered to the customer at a hotel have more direct effect on performance, illustrating the difference in the effect on hotel quality depending on the component of hotel quality. 4) The evaluation of hotel quality and performance becomes more meaningful and valid only when customer quality is included as a prerequisite parameter of hotel quality to strongly interact with service provider quality 5) Comparative analysis of the different qualities according to the hotel class show a significant difference in customer quality, physical quality and service provider quality and performance between first-class and second-class hotels.

• Journal of Korea Trade
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• 제23권3호
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• pp.38-51
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• 2019

Purpose - An appreciable number of small- and medium-sized exporters have continuously succeeded in their export marketplaces even though they do not possess enough resources. Advocating that affiliation with an export service-provider plays an important role in this phenomenon, we aimed to theoretically explain how export service providers' competences and relational factors drive small- and medium-sized exporters' competitive advantages in the long-run. Design/methodology - Drawing prominently on the resource-based view and the relationship-marketing theory, we built an empirically testable model. The model showed the roles of exporter capabilities, export service-provider competences, and relational factors on small- and medium-sized exporters' sustainable competitive advantages. Findings - The results of our research showed that exporter production and branding capabilities positively influenced their sustainable competitive advantage. In addition, export service-providers' marketing competence and relationship-building competence positively moderated the effects of exporter capabilities on their parties' sustainable competitive advantages. Finally, affiliation parties' interfirm trust and relationship commitment positively moderated the effects of export service-provider competence on the relationship between exporter capabilities and sustainable competitive advantages. Originality/value - Although prior studies have highlighted the effects of an exporter's resources on export performance, our research filled a knowledge gap of the effects of other resources on export performance. First, we proposed two types of export service-provider, competence marketing and relationship-building, influencing exporters' competitive advantage. Second, the effects of relational factors were proposed in the context of export affiliations.

• 벤처창업연구
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• 제16권3호
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• pp.105-119
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• 2021

혁신클러스터는 기업, 대학, 연구기관, 정부 및 기타 지원기관 등 다수의 주체들 간 협력과 네트워킹에 의해 구성되지만, 혁신클러스터의 핵심이라고 할 수 있는 벤처생태계에 있어 혁신의 주요 주체는 바로 기업이다. 그렇기 때문에, 혁신클러스터에 입주한 기업은 혁신클러스터 정책의 주요한 수요자로 볼 수 있다. 정책이 원활히 수행되기 위해서는 정책수요자의 정책 수용(acceptance)이 중요하다. 그러나 정책 우선순위 결정에 관한 기존의 연구는 정책공급자 중심으로 이루어지는 경향이 있어, 정책수요자 관점에서의 점검이 필요하다. 이에 따라, 본 연구는 정책공급자 중심의 하향식 관점(top down)과 정책수요자의 상향식 관점(bottom up) 간 균형적 시각을 통해 올바른 정책방향을 수립하기 위해 양방향의 관점에서 논의를 진행하였다. 먼저, 선행연구와 전문가 면담 등을 통해 혁신클러스터 활성화 요인(1계층 3개 요인, 2계층 14개 요인)을 도출했다. 이후, 혁신클러스터 정책의 대표 사례인 대덕연구개발특구의 정책공급자 그룹과 수요자 그룹을 대상으로 혁신클러스터 활성화 요인의 중요도를 AHP(Analytic Hierarchy Process)를 이용하여 분석했다. 혁신클러스터 활성화 요인에 대해 정책공급자와 수요자 관점에서 중요도를 분석한 결과 일부 유사점도 보이나, 전반적으로는 상호 인식의 차이가 존재하는 것을 확인할 수 있었다. 정책공급자 그룹은 혁신창출 요인에 집중하는 반면, 정책수요자 그룹은 보다 균형적인 시각에서 혁신창출, 클러스터, 산업입지 요인을 바라보고 있는 것으로 조사되었다. 본 연구는 기존의 정책공급자 중심의 연구에서 정책수요자까지 대상을 확대하여 양 관점을 균형있게 다루었다는 점에서 의의가 있다. 또한 혁신클러스터 육성에 있어 기업 니즈 중심으로 정책이 수행될 수 있도록 기초자료를 제공한다는 측면에서 실무적인 기여도 존재한다.

• 한국사회복지학
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• 제62권4호
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• pp.79-102
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• 2010

본 연구는 최근 한국 사회복지서비스의 변화를 민영화이론, 복지혼합, 소비자주의 접근으로 설명하는 것이 제한적이라고 보고 서비스 행위자간 관계분석으로 변화를 설명하고자 하였다. 사회복지서비스의 네 행위자인 이용자, 전달자, 제공자, 정부가 맺는 여섯 차원의 관계에서 변화를 공식성과 평등성 이라는 기준으로 분석하였다. 이 결과 한국 사회복지서비스에서 행위자들의 관계가 온정적이고 시혜적인 성격의 비공식적이고 위계적인 관계에서 공식성과 평등성을 강화하는 방식으로 제도화되고 있음을 포착하였다. 이러한 관계는 계약적 방식에 기초하고 있으며 행위자 권리의 제도적 기초가 형성된 점이 의미 있는 변화로 발견되었다. 반면, 정부와 다른 행위자들과의 관계가 가지는 불명료성이 딜레마로 분석되었다. 이 딜레마는 사회복지서비스 공급에서 서비스 질 관리라는 정부의 역할을 구체화하면서 해결되어야 함을 제안하였다.

• 아동학회지
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• 제17권2호
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• pp.79-105
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• 1996

The purpose of this study was to understand children's viewpoints on their fathers from a phenomenological perspective. Sixty nine elementary school children (2nd and 5th grade) were asked to write poems about their fathers. Through the poems, they described their feelings towards their fathers in their own words. Results indicated that the most prominent and popular description for the father was in terms of the provider of the family. Because of the excessive emphasis on the provider role, fathers are very busy and tired, and can not Participate actively in their children's daily life. As a result, many fathers are in an on-looker position in their homes, and their children are spoiled. On the other hand, children described their fathers as warm, kind- hearted, respectable and great images that gave everything to their children. They liked and sincerely appreciated these aspects of their fathers. Because of the gap between the ideal image of the father and the actual provider image of the father, children experience conflict and a psychological deficit of a father. We believe that this problem will be improved through the fathers' own awareness of their role which pays more attention to our children's wellbeing and a reform of the existing social system.

• Asia pacific journal of information systems
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• 제24권4호
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• pp.473-491
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• 2014

There is a growing interest for 'Cloud computing' to cut costs, and help the users focus on their core business instead of being impeded by IT obstacles. As it became IT version 3.0 which represents the era of cloud services and the dominance of a new kind of IT service provider, cloud service providers (CSPs)' role is more critical as a trusted IT advisor to include cloud migration and integration expertise. However, previous literatures related to cloud computing service have mainly analyzed from customers, although it is hard for customers to totally understand the complex and diverse cloud ecosystem. Therefore, it is an urgent task to mitigate the inhibitory factors in providing the cloud services for activating cloud industry. This study, an exploratory research based on interviews, has derived factors of promoting and hindering the activation of cloud computing from the provider's perspective, and has analyzed a sequence of cause and effect for each factor. For this, the casual loop diagram was developed to deduce key issues, and propose an alternative. The results of this study are expected to help activate 'Cloud computing' in Korea by minimizing the potential negative effects of activating 'Cloud computing' industry.

• 대한산업공학회지
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• 제32권3호
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• pp.180-190
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• 2006

We evaluate the economic value and the optimal investment timing of IMT-2000 in Korea, in the perspective of a service provider who owns the business license for IMT-2000, by using the real options analysis. The result clearly shows the project value with options is positive and delaying the investment is more favorable to the provider. Binomial lattice approach, in which we try to describe American call option and sequential compound option, and sensitivity analysis present the optimal decisions according to future states and enable the management to make decision strategically and proactively.