• Journal of Korean Society for Quality Management
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• 제42권1호
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• pp.43-61
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• 2014

Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

• International Commerce and Information Review
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• 제9권3호
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• pp.205-229
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• 2007

This study analyzed relation with risk recognition degree by customs business of customs brokers and actuality insurance accident occurrence. These study finding that risk recognition by customs work area of customs brokers and actuality insurance accident occur did not agree. So customs brokers more elevate risk recognition of entry field, origin/trademark right, HS and customs tariff application, customs refund, price estimation that are high the insurance accident rate. and they may have to do emphasis administration through employee education and ability elevation. Specially, operation risk that is produced from charge employee's simplicity mistake who tax invoice omission, a tax use mistake, document nondelivery, notice dispatch delayed action, may have to manage through moral management and employee bylaws and education, employee guidance etc. Also, they publicize these contents to import and export enterprise, and practice risk management of high risk business in priority through education and public information. so we will have to make can do more effective risk management.

• Journal of Korean Society for Quality Management
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• 제50권1호
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• pp.125-138
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• 2022

Purpose: Failure Mode and Effect Analysis (FMEA) is a widely utilized technique to measure product reliability by identifying potential failure modes. Even though FMEA techniques have been studied, the form of Risk Priority Number (RPN) used to evaluate risk priority in FMEA is still questionable because of its shortcomings. In this study, we suggest common RPN(cRPN) to resolve shortcomings of the traditional RPN and show the extensibility of cRPN. Methods: We suggest cRPN which is based on Cobb-Douglas production function, and represent the various application on weighting risk factors, weighted RPN in a mathematical way, and show the possibility of statistical approach. We also conduct numerical study to examine the difference of the traditional RPN and cRPN as well as the potential application from the analysis on marginal effects of each risk factor. Results: cRPN successfully integrates previously suggested approaches especially on the relative importance of risk factors and weighting RPN. Moreover, we analyze the effect of corrective actions in terms of econometric analysis using cRPN. Since cRPN is rely on the reliable mathematical model, there would be numerous applications using cRPN such as smart factory based on A.I. techniques. Conclusion: We propose a reliable mathematical model of RPN based on Cobb-Douglas production function. Our suggested model, cRPN, resolves various shortcomings such as consideration of the relative importance, the effect of combinations among risk factors. In addition, by adopting a reliable mathematical model, quantitative approaches are expected to be applied using cRPN. We find that cRPN can be utilized to the field of industry because it is able to be applied without modifying the entire systems or the conventional actions.

• Proceedings of the Korean Geotechical Society Conference
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• 한국지반공학회 1999년도 봄 학술발표회 논문집
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• pp.269-276
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• 1999

The program ESRAS Ver 0.5 that can assess the risk of slopes by means of fuzzy inference is developed in this paper. The results of assessment involve the degree of stability of slopes, the possible travel distance of the soil mass being failed, and anticipated loss of life and properties. With this program, vulnerable slopes can be managed most effectively and the fuzzy inference is used to express quantitatively the judgement of an expert and the uncertainty of slope stability. The fuzzy rule base is composed of an evaluation list for slope stability together with the experience of an expert. This program has been examined for 88 slopes which have been failed or shown a possibility of failure. With this examination, the standards to assess the stability of slopes can be presented and it is proven that this is particularly useful in determining the priority of investment for remedial works of slopes.

• Journal of Applied Reliability
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• 제10권2호
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• pp.123-135
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• 2010

Failure mode and effects analysis (FMEA) is a widely used technique to assess or to improve reliability of products or processes at early stage of development. Traditionally, the prioritization of failures for corrective actions is performed by evaluating risk priority numbers (RPN). In practice, due to insufficient evaluation criteria specific to related products and processes, RPN is not always evaluated properly. This paper reestablishes an effective methodology for prioritization of failure modes in FMEA procedure. Revised evaluation criteria of RPN are devised and a refined FMEA sheet is introduced. To verify the proposed methodology, it is applied to inspection processes of PCB products.

• Proceedings of the Korea Society of Environmental Toocicology Conference
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• 한국환경독성학회 2003년도 추계국제학술대회
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• pp.146-148
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• 2003

• Journal of the Korean Society of Safety
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• 제37권1호
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• pp.78-87
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• 2022

In the risk assessment of urban railway systems, a hazard log is created by identifying hazards from accident and failure data. Then, based on a risk matrix, evaluators analyze the frequency and severity of the occurrence of the hazards, conduct the risk assessment, and then establish safety measures for the risk factors prior to risk control. However, because subjective judgments based on the evaluators' experiences affect the risk assessment results, a more objective and automated risk assessment system must be established. In this study, we propose a risk assessment model in which an adaptive neuro-fuzzy inference system (ANFIS), which is combined in artificial neural networks (ANN) and fuzzy inference system (FIS), is applied to the risk assessment of urban railway systems. The newly proposed model is more objective and automated, alleviating the limitations of risk assessments that use a risk matrix. In addition, the reliability of the model was verified by comparing the risk assessment results and risk control priorities between the newly proposed ANFIS-based risk assessment model and the risk assessment using a risk matrix. Results of the comparison indicate that a high level of accuracy was demonstrated in the risk assessment results of the proposed model, and uncertainty and subjectivity were mitigated in the risk control priority.

• Proceedings of the Korean Nuclear Society Conference
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• 한국원자력학회 2003년도 춘계학술발표대회 요약집
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• pp.196.1-196.1
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• 2003

• Journal of Information Technology Services
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• 제13권2호
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• pp.185-194
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• 2014

Recently, as value for practical use of big data is evaluated, companies and organizations that create benefit and profit are gradually increasing with application of big data. But specifical and theoretical study about possible risk factors as introduction of big data is not being conducted. Accordingly, the study extracts the possible risk factors as introduction of big data based on literature reviews and classifies according to big data processing, data collection, data storage, data analysis, analysis data visualization and application. Also, the risk factors have order of priority according to the degree of risk from the survey of experts. This study will make a chance that can avoid risks by bid data processing and preparation for risks in order of dangerous grades of risk.

• Journal of the Earthquake Engineering Society of Korea
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• 제23권6호
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• pp.329-339
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• 2019

The strategy for the management of earthquakes is shifting from post recovery to prevention; therefore, seismic performance management requires quantitative predictions of damage and the establishment of strategies for initial responses to earthquakes. Currently, seismic performance evaluation for seismic management in Korea consists of two stages: preliminary evaluation and detailed evaluation. Also, the priority of seismic performance management is determined in accordance with the preliminary evaluation. As a deterministic method, preliminary evaluation quantifies the physical condition and socio-economic importance of a facility by various predetermined indices, and the priority is decided by the relative value of the indices; however, with the deterministic method it is difficult to consider any uncertainty related to the return-year, epicenter, and propagation of seismic energy. Also this method cannot support tasks such as quantitative socio-economic damage and the provision of data for initial responses to earthquakes. Moreover, indirect damage is often greater than direct damage; therefore, a method to quantify damage is needed to enhance accuracy. In this paper, a Seismic Risk Assessment is used to quantify the cost of damage of road facilities in Pohang city and to support decision making.