• 한국의류학회지
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• 제34권6호
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• pp.889-901
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• 2010

This study examines the relationship between perceived risk and regret, the influence of regret, and the regret-solution effort upon post-purchase behavior. These causal pathways are controlled by moderated different impulse buying types. The results of the study are three-fold. First, consumers with high social and convenience risks resulted in the high levels of regret. Second, the higher the regret then the higher the negative purchase intention and the lower the positive purchase intention. Consumers who emphasize the regret-solution have high positive purchase intentions and the low negative purchase intentions. Lastly, as for the influence of the regret upon the negative purchase intention, the 'recollection impulse buying type' has the greatest influence among all other types. No impulse buying types have a positive influence on purchase intention. As for the influence of the regret-solution efforts on the positive purchase intention, the 'pure impulse buying type' had the greatest influence. Only the 'suggestion impulse buying type' influenced the negative purchase behavior intention. The post-purchase intention depends on the level and the degree of the regret-solution efforts of the consumer. This study contributes to the examination of the different impulse buying types that influence the moderators in the causal pathway of the risk perception to the post-purchase buying behavior.

• 유통과학연구
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• 제22권12호
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• pp.59-69
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• 2024

Purpose: This study aims to (1) conduct a comprehensive investigation into the relationships among pre-purchase motivation (i.e., perceived scarcity), ongoing purchase behavior (i.e., unplanned buying), and post-purchase outcomes (i.e., regret), and (2) examine the moderating effects of product involvement on the relationships between perceived scarcity and post-purchase regret, as well as unplanned buying and post-purchase regret in the e-tailing environment. Research design, data and methodology: Data were collected through an online survey administered to 300 respondents aged 20 or older residing in Korea. The data were analyzed using PROCESS Model 1 and Model 4 to test five hypotheses. Results: The findings confirmed all five proposed hypotheses as significant, highlighting significant roles of perceived scarcity and unplanned buying in generating post-purchase regret. Product involvement was found to moderate the relationships between perceived scarcity and post-purchase regret, and between unplanned buying and post-purchase regret. Conclusions: This study provides critical insights into the interactive dynamics of perceived scarcity, unplanned buying, and post-purchase regret in the retail context, with a specific focus on live streaming commerce. These findings have significant implications for e-tailers, enabling them to devise effective retail management and optimize marketing campaigns in this emerging retail format.

• 유통과학연구
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• 제16권2호
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• pp.25-33
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• 2018

Purpose - This study focused on the effect of counter-factual thinking on post-purchase behavior producing consumer regret at HMR selection and purchase. We have analyzed the factors that HMR production and distribution businesses should consider because distribution and marketing strategy reflecting consumers' demand. Research design, data, and methodology - For the purpose of carrying out this research, we conducted a direst structured questionnaire to students at 'J' college. A total of 237 valid questionnaires were collected for students and their parents at 'J' university. For the hypothesis test, exploratory factor analysis, t-test, regression and structure equation path analysis were performed. Results - The consumers who often resented HMR purchase did counter-factual thinking on post-purchase behavior were likely to do switching purchases. Counter-factual thinking on post-purchase behavior had a negative influence upon consumer's satisfaction with HMR safety and marketing characteristics. Conclusions - Consumers who had been satisfied to a certain degree might have cognitive dissonance of minor mistakes of HMR product were likely to have downward counter-factual thinking through contrast effects. Therefore, HMR producer and distribution businesses that had production, distribution and marketing strategy to satisfy consumers by raw material, freshness and safety were likely to switch to another product at one time mistake of selection, purchase and use.

• 통상정보연구
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• 제9권4호
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• pp.415-438
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• 2007

There has been a gradual increase in distribution of counterfeit products and resulting damage cases from companies and consumers. It examines which antecedent variables have significant effects on consumer perceived satisfaction or regret. To test the related hypotheses, such antecedent variables as the utilitarian value, the hedonic value, legal regulations, and ethical mentality of consumers were examined and also did whether these factors have differences between Korean and Chinese consumers. Findings from the empirical analysis are as follows. First, Korean and Chinese consumers' perceived utilitarian value and hedonic value in counterfeit products in contrast to original products are found to have a positive influence on consumer perceived satisfaction with counterfeits while they have a negative influence on consumer perceived regret with counterfeits. Second, in the case of Korean consumers, the hypothesis that legal regulations on counterfeit products will influence the degree of regret with counterfeit products has been rejected. And it is found that the more ethical Korean consumers are, the more regretful for their post purchase they feel. Third, in the case of Chinese consumers, the hypothesis that legal regulations and ethical on counterfeit products will influence the degree of regret with counterfeit products has been rejected. Therefore, it can be said that the results in this paper provide significant implications for government policy, legal regulation and enforcement, and some need for a change in consumer consciousness and attitude as well as for marketing strategies of Korean and Chinese famous brand manufacturing companies.

• 패션비즈니스
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• 제8권1호
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• pp.34-48
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• 2004

The purpose of this study is to explore emotion aspects of consumers purchasing clothing through cable television home shopping. Qualitative research method is used to widely understand how emotion aspects of consumers have effected on their purchasing behavior. The results of depth interviews may be classified into 13 feelings factors satisfaction, pleasure/delight, respect, attraction, fresh, convenience, unburdened, emptiness, displeasure/temper, anxiety, tedious, distrust, regret. The content of information acquiring from the process of clothing purchase decision making is analysed. In the problem recognition stage, purchase motivation were physical space (around people) and imaginary space(by how clothing goods are introduced to consumers thorough TV monitor). In the information search stage, purchasing action patterns to search information were situational pattern and habitual pattern. In alternative evaluation stage, the considering best important factors to choice clothes were quality, price, design, and color. In purchase stage, consumers said they felt anxiety, because of characteristics of purchase way that they should pay first and then received the ordered goods a fews days later. In post-purchase behavior stage, if consumers satisfied goods purchased through TV home shopping, they recommended it to around others, but unsatisfied with ordered goods, they tried to refund, exchange with anther one, or write it on homepage of the home shopping company.

• 소비문화연구
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• 제15권2호
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• pp.143-169
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• 2012

본 연구는 제품과 서비스의 무형적 속성을 물리적 무형성, 일반성, 정신적 무형성 등 세 가지 차원으로 나누고, 무형성이 불확실성과 위험지각에 미치는 영향과 불확실성과 위험지각이 소비자의 구매 후의 감정인 만족과 후회에 미치는 영향을 알아보았다. 그리고 무형성과 불확실성 및 위험지각 관계에서 개인특성인 촉각욕구가 미치는 조절적 영향에 대해 연구하였다. 연구 결과, 정신적 무형성은 불확실성과 위험지각에 정(+)의 영향을 미치는 것으로 나타났으나, 물리적 무형성과 일반성은 불확실성과 위험지각에 영향을 주지 않는 것으로 나타났다. 그리고 불확실성은 위험지각에 정(+)의 영향을 미치는 것으로 나타났다. 불확실성과 위험지각 모두 후회에 정(+)의 영향을 미치는 것으로 나타났으며, 만족에는 부(-)의 영향을 미치는 것으로 나타났다. 조절효과 연구 결과, 수단적 촉각욕구가 높은 사람일수록 무형성과 불확실성, 위험지각 사이에 미치는 영향이 높을 것이라고 예측했는데, 정신적 무형성과 위험지각 간의 가설을 제외하고 모두 통계적으로 유의하지 않았다. 이 연구 결과는 수단적 촉각욕구가 높은 사람일수록 정신적 무형성이 위험에 미치는 영향을 높게 지각한다는 점을 시사해 준다. 그리고 자기 목적적 촉각욕구가 높은 사람은 무형성과 불확실성, 위험지각 간의 영향이 없거나 수단적 촉각욕구보다 낮을 것이라고 예측했는데, 모두 유의한 것으로 나타났다. 이는 목적없이 즐기는 욕구가 높은 소비자는 무형적 속성의 제품과 서비스에서 불확실성, 위험에 크게 영향을 받지 않는 것을 알 수 있다. 따라서 본 연구는 소비자가 무형적 속성의 제품이나 서비스를 탐색, 의사결정시의 불안정한 심리와 구매 후의 감정에 이르기까지 소비자의 구매 전 과정의 심리를 살펴볼 수 있었다. 그리고 촉각욕구의 성향에 따라 무형적 속성의 제품과 서비스에 대해 불확실성이나 위험을 감지하는 수준의 차이를 살펴볼 수 있어 기존의 집단세분화와는 다르게 새로운 집단세분화의 방향을 제시했다는데 연구의 의의가 있다.