• Title/Summary/Keyword: Platform Delivery Service

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Development of User Subscription Services in E-Commerce: Effects on Consumer Behavior

  • Irina Gladilina;Gennady Degtev;Evgeniy Kochetkov;Elena Tretyak;Diana Stepanova;Lyailya Mutaliyeva
    • International Journal of Computer Science & Network Security
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    • v.23 no.11
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    • pp.53-58
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    • 2023
  • The trend of satisfying consumer needs (payment for mobile communication, music services, cab ordering, banking products, and food delivery) on a unified online platform has shaped a digital ecosystem, an instrument creating a unified space of economic interaction. Representatives of e-commerce are major stakeholders in the development of such tools. In particular, subscription services (multiservice subscriptions) allow users to create their own ecosystems based on their personal preferences. The rate of subscription service use is growing around the world, yet understanding of the peculiarities of development of this e-commerce sphere is limited due to insufficient research.The study aims to determine the motives and barriers to the use of subscription services (multiservice subscriptions) by consumers and their relationship with consumer characteristics.Proceeding from an online survey of 200 users, the study determines the relationship between the gender and income of consumers and their use of subscription services, motives and motivators for using subscription services, and barriers to the choice of a particular subscription service. The obtained results may serve as a basis for managerial decisions in e-commerce and for improving the effectiveness of marketing solutions.

A Design and Implementation of Composite Event Action Search, Translation Delivery for U-City Integrated Management Platform in U-City (U-City 도시통합관제플랫폼의 복합 이벤트 업무 프로세스 및 Action 검색, 변환, 배포 시스템 설계 및 구현)

  • Song, Kyu-Seog;Lee, Jae-Wook;Seo, Myung-Woo;Ryou, Jae-Cheol
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.35 no.11B
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    • pp.1624-1630
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    • 2010
  • This paper proposes a method and its implementation for searching, converting, and delivering composite events and actions in the U-City Integrated Management Platform to process them efficiently through allocation and collaboration between the platform and u-services. The purpose of this method is to, when a composite event occurs, execute prompt and correct measures to reduce the damage caused by the event and prevent its spread. The proposed method also helps to simplify the complexity of corresponding business processes by modifying composite events and actions that are frequently added, delete, and revised, and delivering them to u-service systems.

A Design of Service Migration Mechanism in HTML5-based Convergence Service (HTML5 기반 융합 서비스의 서비스이동 메커니즘 설계)

  • Choi, Hun-Hoi;Song, Eun-Ji;Kim, Geun-Hyung;Kim, Hwa-Sook;Cho, Ki-Seong
    • Journal of Korea Multimedia Society
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    • v.15 no.4
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    • pp.540-551
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    • 2012
  • Recently, the W3C has developed the HTML5 standard which gives the basis for providing various web applications on the web environments. Because of the advent of the smart devices and the broadband wireless network, users can accesse the web applications on the smart devices at anytime and anywhere. In addition, the demand on the multiscreen services, which enables users to use the appropriate device to their situation, has increased, since users have various smart devices. In this paper, we propose the grouping mechanism of web objects on the HTML5 based web platform, the extraction mechanism of the web object information which is used to create the web object on other devices, and the web object creation mechanism based on the received web object information. In addition, we propose the web service migration architecture between devices on the open web platform and implement the grouping, extraction and creation mechanism of the web objects on the test web document and generic web document with Chrome extension. Finally, we implement the delivery mechanism of the web object information between devices using the node.js and the WebSocket technologies.

Can Generative AI Replace Human Managers? The Effects of Auto-generated Manager Responses on Customers (생성형 AI는 인간 관리자를 대체할 수 있는가? 자동 생성된 관리자 응답이 고객에 미치는 영향)

  • Yeeun Park;Hyunchul Ahn
    • Knowledge Management Research
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    • v.24 no.4
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    • pp.153-176
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    • 2023
  • Generative AI, especially conversational AI like ChatGPT, has recently gained traction as a technological alternative for automating customer service. However, there is still a lack of research on whether current generative AI technologies can effectively replace traditional human managers in customer service automation, and whether they are advantageous in some situations and disadvantageous in others, depending on the conditions and environment. To answer the question, "Can generative AI replace human managers in customer service activities?", this study conducted experiments and surveys on customer online reviews of a food delivery platform. We applied the perspective of the elaboration likelihood model to generate hypotheses about whether there is a difference between positive and negative online reviews, and analyzed whether the hypotheses were supported. The analysis results indicate that for positive reviews, generative AI can effectively replace human managers. However, for negative reviews, complete replacement is challenging, and human managerial intervention is considered more desirable. The results of this study can provide valuable practical insights for organizations looking to automate customer service using generative AI.

Determinants of U.S. Buyer Loyalty toward Gobizkorea.com: A Study Focused on Country Image, E-Service Quality, and Satisfaction (미국 바이어의 고비즈코리아에 대한 충성도 결정요인: 국가이미지, 서비스 품질 및 만족도를 중심으로)

  • Chung, Jae-Eun;Oh, Jeong Suk;Jeong, So Won
    • Korea Trade Review
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    • v.43 no.5
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    • pp.203-232
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    • 2018
  • Gobizkorea is an online B2B matching platform operated by the Small & Medium Business Corporation. Gobizkorea provides an opportunity for resource-poor SMEs to promote their products and exploit new market opportunities at low cost. The successful operation of Gobizkorea will contribute to the increased exports of Korean SMEs. Accordingly, the present study examined determinants of foreign buyer loyalty toward Gobizkorea.com focusing on country image, e-service quality, and satisfaction. One hundred two survey questionnaires were collected from U.S. buyers registered with Gobizkorea.com. Exploratory and confirmatory factor analysis confirmed three dimensions of e-service quality including information & efficiency, reliability & privacy, and prompt communication & delivery. The path analysis results showed that the country image of Korea significantly and positively affected these three dimensions of e-service quality. Information & efficiency and reliability & privacy positively influenced buyer satisfaction. Reliability & privacy and satisfaction had a positive impact on buyer loyalty. This study enhances the understanding of the foreign buyers use of the domestic e-market platform by examining of determinants of U.S. buyer loyalty toward Gobizkorea.

EPCglobal Network-Based Internet Escrow Service for Secure e-Commerce (EPCglobal 네트워크 기반 인터넷 에스크로 서비스)

  • Kim, Dong-Min;Huh, Jung-Hyun;Lee, Yong-Han;Rhee, Jong-Tae
    • The Journal of Society for e-Business Studies
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    • v.11 no.4
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    • pp.87-106
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    • 2006
  • Today as the scale of e-commerce constantly expands, the number and the amount of the consumer frauds are also increasing very rapidly, without sufficient levels of systematic support to prevent them. Internet Escrow service is one of the promising payment mechanisms, which guarantees secure electronic trades and payments. Especially, if the real-time product delivery information is available via RFID-based track-and-trace environment, the security and efficiency of the Internet Escrow services would be improved a lot. In this research, proposed a novel approach to integrate EPCglobal Network, which is a de-facto standard for RFID-based information network model, with Internet Escrow services. The proposed service model was implemented in the form of "Integrated Financial Platform", which supports the contracts among trading partners and the payment via Escrow services by being fully integrated with bank systems. Using the implemented EPCglobal Network-based Escrow service system, we would be able not only to shorten the money-flow cycle and to develop new kinds of loan services, but also to overcome the problems of existing Escrow services including the lack of product-related information and the delay of purchasing decisions.

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IoT service and Research for Field of medicine application (IoT 서비스와 의료분야 적용에 관한 연구)

  • Na, Chan-kook;Park, Yune-soo;Kim, Wooseond;Lee, Bok-gi
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2016.05a
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    • pp.453-456
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    • 2016
  • Recently, IoT technologies attract much attenction in medical area. Previous medical IoT had focused mainly on chronological diseases or fitness for particular users. Contrarily, medical use of the IoT technologies is now extended for medical institutes and hospitals to care intensively in-house patients, which requires typically more strict and reliable data delivery and security, authentication and authorization. This study defines scenario of the medical IoT for the intensive care and proposes an architecture of the medical IoT services. We implement a testbed using commerical sensors and Arduino board together with a Web-based platform. Experiment results on the testbed show that our approach can be feasible for the medical system in terms of latency and accuracy in medical data delivery.

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On the Integrated Operation Concept and Development Requirements of Robotics Loading System for Increasing Logistics Efficiency of Sub-Terminal

  • Lee, Sang Min;Kim, Joo Uk;Kim, Young Min
    • International Journal of Internet, Broadcasting and Communication
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    • v.14 no.1
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    • pp.85-94
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    • 2022
  • Recently, consumers who prefer contactless consumption are increasing due to pandemic trends such as Corona 19. This is the driving force for developing the last mile-based logistics ecosystem centered on the online e-commerce market. Lastmile led to the continued development of the logistics industry, but increased the amount of cargo in urban area, and caused social problems such as overcrowding of logistics. The courier service in the logistics base area utilizes the process of visiting the delivery site directly because the courier must precede the loading work of the cargo in the truck for the delivery of the ordered product. Currently, it's carried out as automated logistics equipment such as conveyor belt in unloading or classification stage, but the automation system isn't applied, so the work efficiency is decreasing and the intensity of the courier worker's labor is increased. In particular, small-scale courier workers belonging to the sub-terminal unload at night at underdeveloped facilities outside the city center. Therefore, the productivity of the work is lowered and the risk of safety accidents is exposed, so robot-based loading technology is needed. In this paper, we have derived the top-level concept and requirements of robot-based loading system to increase the flexibility of logistics processing and to ensure the safety of courier drivers. We defined algorithms and motion concepts to increase the cargo loading efficiency of logistics sub-terminals through the requirements of end effector technology, which is important among concepts. Finally, the control technique was proposed to determine and position the load for design input development of the automatic conveyor system.

Omni Channel System for Efficient Fitting Service and Shipping Process (효율적인 피팅 서비스와 배송 프로세스를 위한 옴니채널 시스템에 대한 연구)

  • Lim, Ji-yong;Oh, Am-suk
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.21 no.2
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    • pp.373-378
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    • 2017
  • While on-line shopping markets are growing, consumer's procurement processes are being confused regardless of on or off line market and, smart consumers who want intelligent tailored services have emerged. Depending on the changeable pattern of consumer, most of related companies provide various Omni channel and O2O service. However, reactions of the fashion companies are tend to be late. Recently, the IoT environment has changed to standards-based open platform and it requires a variety of intelligent services depending on the type of environment and objects. This thesis proposes fashion O2O system using smart fitting display that is adaptable to fashion companies. This proposed system provides fitting information which is performed on off-line by users after constructing the database, it also support the works as on-line status, thus, it makes users' procurements to maintain continuously. For the more, customer oriented intelligent fitting service would be expected by the information connection with the shop and delivery systems.

Analysis of Dedicated Mission Software Architecture for Unmanned Vehicles for Public Mission (공공임무를 위한 무인이동체 탑재용 임무소프트웨어 구조 분석)

  • Park, Jong-Hong;Choi, Sungchan;Ahn, Il-Yeup
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.24 no.3
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    • pp.435-440
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    • 2020
  • The application of the unmanned vehicles in various fields has been attracting attention, and the development of a service utilizing unmanned vehicles has been proceeding. As the service market using the unmanned vehicles rapidly increases, the demand for the development of software for performing the mission with unmanned vehicles is increasing. In particular, as the demand for unmanned vehicle utilization services for public missions such as fire detection, mail delivery, and facility management increases, the importance of developing mission software for unmanned vehicle is increasing. To develop common mission software, architecture design should be made so that unmanned vehicle service provider can easily develop software using reusable libraries or functions through analysis commonly required by various public institutions. In this paper, we discuss the research trends of mission software for public mission unmanned vehicles. In addition, the architecture design of developing formal mission software is proposed. Finally, we propose a data transfer architecture between mission software and data platform.