• The Journal of Industrial Distribution & Business
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• v.11 no.7
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• pp.51-60
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• 2020

Purpose: Recently, Korean cosmetics distribution market has been reorganized with the H&B store. In the domestic cosmetics distribution market, existing brand road shops are decreasing, and multi-shops are leading the H & B stores, which have greatly improved their experience and content. In these environmental changes, the offline distribution channels are turning into the multi-editing shops that have introduced products of various brands and greatly enhanced experiences and contents. Nevertheless, most studies of factors and measurement items for measuring customer experience in the H&B store use Schmitt (1999)'s Strategic Experience Modules (SEMs). Therefore, the purpose of this study is to propose a measure that is practicable through consideration of the in-store customer experience components of the H&B store. Research design, data and methodology: Based on Schmitt's Strategic Experience Modules (SEMs), which are widely used in customer experience marketing, the metric pool was constructed through customer and literature research on H & B store managers. Since then, 101 preliminary surveys and 211 main surveys have been conducted in order to propose a dimension of customer experience and refine the metrics. Results: As a result of the research, H&B store's customer experience was derived from a measurement model consisting of 19 measurement items in total of five dimensions: environmental experience, intellectual experience, behavioral experience, tech experience, and relationship experience. This study analyzed that compared to the existing Schmitt's Strategic Experience Modules (SEMs), (1) emotional experience expanded to environmental experience, (2) Cognitive and relationship experiences are maintained (3) behavioral experience was subdivided into physical and technical experiences. In particular, the environmental experience has been proposed as a major component is an important point because the H&B store recently opened a large flagship store and is competitive in constructing a differentiated space. Conclusions: Related experience was seen as an important component of customer experience in the offline store, but in the process of refining the scale, interaction items with employees of the H&B store were removed, and rather, participation in the APP or SNS channel of the company, event Participation, interaction with other customers, etc. appear to be important, while suggesting the practical implications.

• Journal of Korean Academy of Nursing
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• v.39 no.5
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• pp.613-621
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• 2009

The purposes of this study were to evaluate symptom experience and quality of life (QOL) and to identify the predictors of QOL among breast cancer survivors. Methods: A cross-sectional study was conducted on 200 disease-free breast cancer survivors at two hospitals between December 2007 and July 2008. Functional Assessment of Cancer Therapy Scale-B, Memorial Symptom Assessment Scale-short Form and The Linear Analogue Self Assessment Scale were used to assess symptom experience and QOL in these patients. Data were analyzed using the Pearson correlation, t-test, ANOVA, and stepwise multiple regression with SPSS/WIN 12.0. Results: The mean score of QOL for breast cancer survivors was 95.81 (${\pm}18.02$). The highest scores among physical and psychological symptoms were sexual interest and anxiety. Year since treatment completion was significantly associated with QOL in sociodemographic variables. Physical and psychological symptoms have a significant negative association with QOL. The results of the regression analyses showed that physical and psychological symptoms were statistically significant in predicting patients' QOL. Conclusion: Symptom experience and QOL are essential variables that should be acknowledged when delivering health care to breast cancer survivors. More attention to the reduction and management of psychological distress could improve QOL among breast cancer survivors.

• Korean Security Journal
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• no.36
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• pp.469-492
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• 2013

While the average age of population increases, so as the number elderly workers employed in the private security in Korea. However, not many studies have examined the issues related to elderly security guards so far, especially regarding the experience of workplace violence victimization even though they are quite vulnerable. The current study surveyed elderly private security guards across the nation in an attempt to ask about their workplace violence victimization experience, including both physical and verbal ones. The researchers investigated if victimization experiences affect the elderly security guards' perception of occupational stress. The result indicated that the respondents experienced verbal violence more than physical violence, and perpetrators were usually customers, not their supervisor or coworkers. In addition, those who experienced verbal violence in the workplace, perceived a higher level of occupational stress. The experience of physical violence did not make a significant impact. Policies are discussed in order to decrease workplace violence towards elderly security guards.

• Journal of Korean Physical Therapy Science
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• v.17 no.1_2
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• pp.77-83
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• 2010

Background: In recent days, Taping has introduced developing to improve our muscle power and sustaining power more than a fixed idea that taping only functions for muscles and protection of the articulation. Method: This study were conducting in two weeks - 2009 September 1 to September 14 - investigating at random 24 normal adults in H university located at Jinju Korea and the result of experimentation how the application of kinesio taping and Bang-gue taping(B-GT) to rectus abdominal muscle has an effect on the improvement of abdominal muscle strength. Results: the following conclusion was drawn up: 1. As a result of each experience man and woman with abdominal muscle strength, each experience all man and woman with abdominal muscle strength(p=0.01) came out to have interrelation difference. 2. As a result of comparing B-GT with age-abdominal muscle strength, B-GT(p=0.02) came out to have interrelation difference. 3. As a result of comparing after before kinesio taping and after before B-GT with abdominal muscle strength, after before kinesio taping and after before B-GT(p=0.00) came out to have interrelation difference. Also, as a result of comparing after kinesio B-GT, after kinesio B-GT(p=0.03) came out to have interrelation difference. Conclusion: As mentioned above, this study showed how the application of kinesio taping and B-GT to affected the improvement of abdominal muscle strength.

• Journal of the Korea Convergence Society
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• v.6 no.5
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• pp.157-163
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• 2015

Purpose is the purpose of this study is to develop medical services for the elderly and qualitatively enhance physical therapy for them by analyzing Korean students' attitudes of the elderly through social science convergence. Methods is a total of 1027 male/female undergraduate students majoring in physical therapy were selected to examine the attitudes of the elderly. T-test, One-way-ANOVA and Scheff test were used. Result is positive attitudes toward the elderly was 46.0%. 51.48% in the population over 30, and 47.52% in the male group was more positive. In addition, when the elderly with no experience in the relevant lecture course (t = -2.035, p = 0.0042) in elderly and when the living experience more positive attitudes (t = 2.951, p = 0.003). Conclusion is education of students in the process of aging of the elderly in a positive standpoint, lectures and hands-on so that you can see the need to change direction.

• Journal of the Korean Society of Physical Medicine
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• v.13 no.2
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• pp.115-127
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• 2018

PURPOSE: This study aimed to investigate the effect of empowerment on job satisfaction for physical therapists in general hospitals. METHODS: A total of 297 physical therapists working in general hospitals throughout the country participated in the study survey using self-administered questionnaires. The questionnaires comprised three major parts, i.e., questions about general characteristics, empowerment, and job satisfaction, which were rated using a 5-point Likert scale. Statistical analysis was performed to analyze the frequency and percentage of participants, and the independent t-test and analysis of variance were performed to determine the difference in job satisfaction according to the general characteristics. Stepwise multiple regression was used to evaluate the factors that affect job satisfaction. RESULTS: The average of total empowerment, including two subordinate concepts, was 3.29 points, that of psychological empowerment was 3.53 points, and that of structural empowerment was 3.05 points. The average job satisfaction of the participants was 3.43 points, and it showed a significant difference in age, overall work experience, current work experience, position, annual salary, and daily work hours. Moreover, job satisfaction increased as the subordinate factors for empowerment, i.e., support, resources, chance, and competence, increased. Other factors that affect job satisfaction were daily work hours, number of colleagues, type of work, annual salary, and therapeutic assistance. CONCLUSION: This study demonstrated that job satisfaction of physical therapists working in general hospitals was related to empowerment, thereby indicating that job satisfaction and work performance can be increased by improving their empowerment.

• Physical Therapy Korea
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• v.19 no.2
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• pp.69-79
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• 2012

Importance of the work-related musculoskeletal disorders (WMSDs) has been increasing in the hospital industry such as health care industry and financial industry. This study investigated in order to identify the factors like general, occupational and ergonomically characteristics of the subjects related to musculoskeletal disorders (MSDs) of physical therapists (PTs). Ergonomic tools of rapid upper limb assessment (RULA) were used for evaluation workload of the tasks. Prevalence of MSDs were 13 PTs (26.0%) for neck, 31 PTs (62.0%) for shoulder, 9 PTs (18.0%) for arm/elbow, 27 PTs (54.0%) for hand/wrist, 28 PTs (56.0%) for back, 14 PTs (28.0%) for leg/foot. The analysis of the rate of the pain intensity showed that 53.5% subjects experience moderate pain and 14.0% subjects experience severe pain. Factors which were general characteristics, for example, height, ergonomically characteristics such as 'Posture Score A' were related musculoskeletal subjective symptoms in logistic analysis (p<.05). Among physical therapists, action level of RULA were action level 2 (6.0%), action level 3 (52.0%), action level 4 (42.0%). Physical therapists were estimated one of the highest risk factor in this study. This study suggested that the need of preventive education and program for PTs (physical therapists). Comprehensive and systematic management plans should be established to include both ergonomic and sociopsychological aspects.

• The Journal of the Korea Contents Association
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• v.15 no.11
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• pp.74-82
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• 2015

Crime inflicted harm to civilians. Crime inflicted direct damage and indirect damage. Crime affected the lives indirect damage caused by the fear of crime. Fear of crime has creating anxiety gives bad influence to a large number of citizens. It was studied to find the cause of the fear of crimes. As a result, the fear of crime affected the demographic characteristics and the direct and indirect experiences of crime. This study researched about physical environment and experience the effects of violence on the fear of crime. The analysis results, Chaotic environment has significant impacted direct and indirect experience of violence. And chaotic environment has significant impacted fear of crime. Comparison result, The indirect force experience the greatest affected fear of crime. Arranged in order of importance result, disorder, direct of violence experience influence on fear of crime. The study demonstrated that when the physical environment is the fear of crime reduction.

• The Journal of Korean Physical Therapy
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• v.31 no.2
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• pp.129-133
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• 2019

Purpose: This study aimed to investigate effect of ankle instability on peripheral muscle activation among female ballet dancers to provide information on the development of prevention programs for ankle injury rehabilitation. Methods: 32 female ballet dancers were randomly divided into two groups: experience ankle sprain group (n=16, age, $20.7{\pm}0.8years$, BMI $18.6{\pm}1.2kg/m2$) and non-experience ankle sprain group (n=16, $age=21.0{\pm}0.8years$, BMI $19.6{\pm}2.0kg/m2$). Activation of the peroneus longus, tibialis anterior muscle, and gastrocnemius during vertical landing, half pointe, and gait between the two groups were measured. Body composition analyzer was used to examine skeletal muscle mass and body fat mass. Results: A total of 32 patients were included. In the experience ankle sprain group (n=16: left sprain 14, right sprain 2), average ankle sprain injury occurred 7.5 months before the study. The average age of the dancers in the experience ankle sprain group and non-experience ankle sprain group was $20.7{\pm}0.8$ and $21.0{\pm}0.8years$, major period was $64.5{\pm}23.8$ and $71.6{\pm}25.8months$, BMI was $18.6{\pm}1.2$ and $19.5{\pm}2.0kg/m2$, respectively. No significant differences were found on body composition between the two groups (p>0.05). The experience ankle sprain group showed significantly lower tibialis anterior and peroneus longus muscle activation (p<0.5), while gastrocnemius muscle activation appeared to be significantly higher (p<0.05) during landing, half pointe, and normal gait. Conclusion: Ankle sprain can cause a decline in peripheral muscle activation and coordination, which increased the risk for repetitive ankle sprain in the future. Moreover, ankle peripheral muscle selective strength training, coordination program development, and application need to be considered to prevent ankle sprain.

• Fashion & Textile Research Journal
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• v.15 no.1
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• pp.95-102
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• 2013

In order to understand meaningful customer experience in social media, this study profiles customer engagement by exposing the essential brand experience rooms in hyper-reality contexts. This study selects Snuggie as a target brand as it uses multiple contact points, including social media, to provide meaningful experience to customers. With their unique marketing strategy, Snuggie became a popular brand among the U. S. customers beyond just a wearable blanket. Upon analyzing a total of 364 customer reviews about Snuggie in Amazon.com, five experience rooms were exposed; "Physical artifacts" and "customer involvement" are influential experience rooms which signify interactions between products and customers, while "intangible artifacts", "technology" and "customer placement" reflect a lower degree of experiential engagement. This approach suggests a theoretical foundation in understanding the customer engagement concepts by the means of brand experience dimensions in social media. The ability to create compelling engagement in social media depends on the successful facilitation of relationships and information, which lead to a creative, communicative and interactive experience.