• Title/Summary/Keyword: Personalized Support Services

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MoSA-CRM System for Customer-Oriented Information Service Provision in Mobile Environment (모바일 환경에서 고객 맞춤형 정보서비스를 위한 MoSA-CRM 시스템)

  • Hong, Jang-Eui;Kim, Jong-Phil
    • Journal of Information Technology Applications and Management
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    • v.13 no.4
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    • pp.155-165
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    • 2006
  • Along with the evolution of wireless internet environment, information services in mobile internet are being explosively increased. However, due to the high expense for the use of those services, it is not easy to collect the devoted customers. In order to overcome the adverse conditions, the service should be supported by a strategic application system which facilitates easier and fast service for customer's information needs than that of traditional on-line internet. In this paper, we investigate the strategy how to provide the information service under the customer satisfaction, and also consider some ways of personalization of information service and information provision in real-time. As a result of the works, we develop a system, MoSA-CRM(Mobile Service Application based on CRM) to support customer-oriented information service. We believe that the MoSA-CRM system can provide some benefits for information providers in mobile e-commerce market such as flexibility in business strategy, systematic customer relationship management, and growth in financial ability.

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A study of Ubiquitous Education Support System (유비쿼터스 교육 지원 시스템)

  • Shin, Ki-Sub;Choi, Yong-Won;Choi, Yeon-Sung
    • The Journal of Korea Institute of Information, Electronics, and Communication Technology
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    • v.2 no.4
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    • pp.3-12
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    • 2009
  • In recent years, the development of ubiquitous computing environment, according to the time, place, regardless of the environment changes dynamically based on providing a service. In particular, ubiquitous computing environment, education support services in the fields of education according to the principal of each member is required to provide personalized information. Therefore, this paper describes the education support system which provide adaptive information to member of education. The structure of the proposed system consists of mobile agents multi-agent system platform, JADE (Java Agent DEvelopment framework) is based. Also, we describes the design of agents for application services and the interaction model. In this paper, the performance of proposed system to verify availability, classroom teachers, students and parents and administrators as a service application based on the user's role to provide appropriate information system was implemented. Finally, we shows the result of user interface GUIs according to adaptive education services.

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6G in the sky: On-demand intelligence at the edge of 3D networks (Invited paper)

  • Strinati, Emilio Calvanese;Barbarossa, Sergio;Choi, Taesang;Pietrabissa, Antonio;Giuseppi, Alessandro;De Santis, Emanuele;Vidal, Josep;Becvar, Zdenek;Haustein, Thomas;Cassiau, Nicolas;Costanzo, Francesca;Kim, Junhyeong;Kim, Ilgyu
    • ETRI Journal
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    • v.42 no.5
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    • pp.643-657
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    • 2020
  • Sixth generation will exploit satellite, aerial, and terrestrial platforms jointly to improve radio access capability and unlock the support of on-demand edge cloud services in three-dimensional (3D) space, by incorporating mobile edge computing (MEC) functionalities on aerial platforms and low-orbit satellites. This will extend the MEC support to devices and network elements in the sky and forge a space-borne MEC, enabling intelligent, personalized, and distributed on-demand services. End users will experience the impression of being surrounded by a distributed computer, fulfilling their requests with apparently zero latency. In this paper, we consider an architecture that provides communication, computation, and caching (C3) services on demand, anytime, and everywhere in 3D space, integrating conventional ground (terrestrial) base stations and flying (non-terrestrial) nodes. Given the complexity of the overall network, the C3 resources and management of aerial devices need to be jointly orchestrated via artificial intelligence-based algorithms, exploiting virtualized network functions dynamically deployed in a distributed manner across terrestrial and non-terrestrial nodes.

A Study of a Personalized Curation Service and Business Model based on Book Information (도서정보 기반의 고객 맞춤형 큐레이션 서비스 및 비즈니스 모델 연구)

  • Kwon, Hyeog-In;Na, Yun-Bin;Yu, Mi-Ok;Choi, Kwang-Sun
    • Journal of Information Technology Services
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    • v.14 no.1
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    • pp.251-262
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    • 2015
  • This study checks the conceptual definition of domestic book curation which is still in the beginning stage, the necessity of developing service and business, domestic and overseas case of relevant service. Further, the problem of book recommendation service and the difficulty anticipated in the embodiment of service are investigated together and the business model as new IT service is suggested to supplement them. Specifically, the collection of book information and customer information (interest and purchase pattern) and the procedure of mining the collected information and the process of embodying visualization was presented in the sector of service in the first place. Then, the technical transfer of developed solution and the construction cost and the method to impose commission over contents sales are presented in the sector of business. Diverse social and economic effects are expected to realize by developing and utilizing such services, namely, promoting the distribution of excellent book which were kept in dead storage so far due to lack of marketing support, recommendation readers the proper books which are convenient and necessary.

Dynamic Mediation Methods for Resolving Mismatch Problems between IoT Context Exchange Schemes (IoT 컨텍스트 교환 방식 불일치의 동적 중재 기법)

  • Lee, Jae Yoo;La, Hyun Jung;Kim, Soo Dong
    • KIISE Transactions on Computing Practices
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    • v.21 no.12
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    • pp.756-761
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    • 2015
  • With the emergence of the Internet-of-Things (IoT) paradigm, there is a growing demand for personalized services using IoT contexts acquired from heterogeneous IoT devices. However, due to the mismatch between IoT context exchange schemes of context-aware services and IoT devices, IoT applications can acquire IoT contexts only from IoT devices that support the same IoT context exchange schemes. In this paper, we propose dynamic methods to mediate those mismatches on the IoT context exchange schemes. With the proposed mediation methods, context-aware services can collect IoT contexts from heterogeneous IoT devices without considering their IoT context exchange schemes.

Design of an Entire R&D Cycle Service, WithON for Open Collaboration (개방형 협업을 위한 R&D 전주기 서비스, WithON 설계)

  • Jung, Hanmin;Park, Jung Hoon
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2022.05a
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    • pp.31-33
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    • 2022
  • Research information services such as ScienceON, RISS, and DBpia used by researchers during the R&D process mainly consist of a user interface in the form of a portal and search functions that respond to demands. However, the importance of open collaboration that freely shares and utilizes the research process and results and provides various tools and services necessary for collaborative research is gradually increasing, so there are also limitations to these service roles. Thus, we design WithON, which provides collaborative research environments of a preemptive response method, focusing on a personalized user interface to support the entire R&D cycle. We expect WithON would fundamentally change the existing research information services into collaborative research-centric ones.

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GA-optimized Support Vector Regression for an Improved Emotional State Estimation Model

  • Ahn, Hyunchul;Kim, Seongjin;Kim, Jae Kyeong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.8 no.6
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    • pp.2056-2069
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    • 2014
  • In order to implement interactive and personalized Web services properly, it is necessary to understand the tangible and intangible responses of the users and to recognize their emotional states. Recently, some studies have attempted to build emotional state estimation models based on facial expressions. Most of these studies have applied multiple regression analysis (MRA), artificial neural network (ANN), and support vector regression (SVR) as the prediction algorithm, but the prediction accuracies have been relatively low. In order to improve the prediction performance of the emotion prediction model, we propose a novel SVR model that is optimized using a genetic algorithm (GA). Our proposed algorithm-GASVR-is designed to optimize the kernel parameters and the feature subsets of SVRs in order to predict the levels of two aspects-valence and arousal-of the emotions of the users. In order to validate the usefulness of GASVR, we collected a real-world data set of facial responses and emotional states via a survey. We applied GASVR and other algorithms including MRA, ANN, and conventional SVR to the data set. Finally, we found that GASVR outperformed all of the comparative algorithms in the prediction of the valence and arousal levels.

CDSS enabled PHR system for chronic disease patients (만성 질병환자를 위한 CDSS를 적용한 PHR 시스템)

  • Hussain, Maqbool;Khan, Wajahat Ali;Afzal, Muhammad;Ali, Taqdir;Lee, Sungyoung
    • Proceedings of the Korea Information Processing Society Conference
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    • 2012.11a
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    • pp.1321-1322
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    • 2012
  • With the advance of Information Technology (IT) and dynamic requirements, diverse application services have been provided for end users. With huge volume of these services and information, users are required to acquire customized services that provide personalized information and decision at particular extent of time. The case is more appealing in healthcare, where patients wish to have access to their medical record where they have control and provided with recommendation on the medical information. PHR (Personal Health Record) is most prevailing initiative that gives secure access on patient record at anytime and anywhere. PHR should also incorporate decision support to help patients in self-management of their diseases. Available PHR system incorporates basic recommendations based on patient routine data. We have proposed decision support service called "Smart CDSS" that provides recommendations on PHR data for diabetic patients. Smart CDSS follows HL7 vMR (Virtual Medical Record) to help in integration with diverse application including PHR. PHR shares patient data with Smart CDSS through standard interfaces that pass through Adaptability Engine (AE). AE transforms the PHR CCR/CCD (Continuity of Care Record/Document) into standard HL7 vMR format. Smart CDSS produces recommendation on PHR datasets based on diabetic knowledge base represented in shareable HL7 Arden Syntax format. The Smart CDSS service is deployed on public cloud over MS Azure environment and PHR is maintaining on private cloud. The system has been evaluated for recommendation for 100 diabetic patients from Saint's Mary Hospital. The recommendations were compared with physicians' guidelines which complement the self-management of the patient.

Oriental Medical Ontology for Personalized Diagnostic Services (맞춤형 진단 서비스를 위한 한의학 온톨로지)

  • Moon, Kyung-Sil;Park, Su-Hyun
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.1
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    • pp.23-30
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    • 2010
  • With the advancement of information technology and increasing diversity in medical field, there are ongoing researches on ontology based intelligent medical system in Oriental medicine field. Intelligent diagnostic support system uses ontology to give a structure to complex medical knowledge and personal medical history so that we can make diagnosis more scientific, and provide better medical services. In this paper, we suggest an ontology that structuralize three knowledge types basic medical data, clinical trial data, and personal health information, which can be used as important information for individually tailored diagnosis. Especially in Oriental medicine diagnosis, both patient's symptoms of illness and physical constitution play a great role; it can lead to distinct diagnosis depending on their combination. Thus, it is much needed to have a diagnostic support system that uses personal health history and physical constitution along with basic medical data and clinical trial data in the field. In this paper, we implemented an Oriental medicine diagnostic support system that provides individualized diagnosis service to each patient by building an ontology on Oriental medicine focused on individual physical constitution and disease information.

Integration of agent and database tecnology to support personalized advertizement and information services in the Internet (개인화된 전자상거래 서비스를 위한 에이젼트와 데이터베이스 설계 기술)

  • 전혜성;강태근;김영국;김종우;유관종
    • Proceedings of the Korean Information Science Society Conference
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    • 1998.10c
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    • pp.99-101
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    • 1998
  • 점차 규모가 확대되어 가는 전자상거래 분야에서 차별화를 위하여 개인화된 서비스 제공을 위한 one-to-one 마케팅을 도입하였다. 기존의 가상 상점들을 사용자가 구매를 원하는 물건을 검색하여 찾아야 하는데, push기술과 에이젼트를 도입함으로써 고객에게 맞춤 서비스를 제공한다. 고객의 선호도 조사와 로그인한후의 행위를 모니터링하고 구매결과들을 분석하여 다음 고객의 방문시 그 고객만의 상점을 제공해준다. 모니터링 에이젼트(Monitoring Agent), 분석 에이젼트(Analysis Agent)의 도입으로 고객이 정말 원하는 것이 무엇인지 고객이 인지 못하고 있는 것도 제시함으로써 정보의 유용성을 높여주고, 개인화 에이젼트(Personalize Agent)를 통해 고객의 편의 도모뿐만 아니라 Rule-based에 근거하여 고객이 관심 있을 만한 상품과 광고를 선정해 제시함으로써 구매를 자극한다. 본 시스템에선 자바의 "Write Once, Run Anywhere" 성격에서 잘 나타난 분산환경에서의 장점을 이용하고자 최대한 자바의 기술을 사용해서 시스템을 설계하고 에이젼트를 만들었다.이젼트를 만들었다.

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