• 한국정보시스템학회지:정보시스템연구
• /
• 제10권2호
• /
• pp.165-192
• /
• 2001

Knowledge Management (KM) is the systematic, explicit, and deliberate building, renewal, and application of knowledge to maximize an enterprise's knowledge-related effectiveness and performance from its knowledge assets. KM applies systematic approaches to find, understand, and use knowledge to create new capabilities, solve problems, enable superior performance, and encourage innovation. The purpose of this research is to identify the relationship of KM capabilities (KM infrastructures and KM processes) and organizational effectiveness and performance. An empirical research of the relationship of knowledge management capabilities and organizational effectiveness and performance is conducted from the information systems and knowledge management literature in order to access the following questions: (1) Does the knowledge management infrastructure contribute to the organizational effectiveness and peformance? (2) Does the knowledge management process contribute to the organizational effectiveness and peformance? The research design employs a mail survey questionnaire for gathering data from 500 firms in a number of industries. From a mail survey of 61 top managers of knowledge management, the results of empirical analyses provide the following major findings: (1) While the external effectiveness of organization is influenced by the cultural infrastructure of knowledge management, the overall performance of organization is influenced by the structural infrastructure of knowledge management. (2) While the external effectiveness of organization is influenced by the application and protection processes of knowledge management, the overall performance of organization is influenced by the knowledge acquisition process of knowledge management.

• 기술혁신연구
• /
• 제21권2호
• /
• pp.199-223
• /
• 2013

최근 공공연구기관에서 창출된 연구성과의 활용을 통한 경제적 부가가치의 창출이 R&D 정책의 핵심이슈로 등장하고 있다. 따라서 우리나라도 국가 R&D 성과의 활용 촉진을 위해 다양한 정책을 추진 중에 있으나, 연구성과가 효과적으로 활용 확산되지 못하고 있는 실정이다. 본 연구는 공공연구기관의 성과관리 활용 역량 및 활동이 기술이전 성과에 미치는 영향에 대해 실증적으로 분석하였다. 국내 주요 R&D 수행 대학과 과학기술분야 출연(연) 등 총 84개 기관을 대상으로 2011년 성과관리 활용 역량 및 활동과 기술이전 성과에 관한 자료를 수집해 분석에 활용하였다. 성과관리 활용 역량은 전담조직 운영 유무, 연구자 대비 전담인력 비율, 기술이전 및 사업화 예산으로 측정하였으며, 성과관리 활용 활동은 3P 분석의 정규적 수행, 사전심의의 정규적 수행, 사후관리의 정규적 수행으로 측정하였다. 분석 결과, 성과관리 활용 역량과 관련해 전담조직 운영과 기술이전 및 사업화 예산은 기술이전 성과에 정(+)의 영향을 미치는 것으로 나타났다. 또한 성과관리 활용 활동과 관련해 3P 분석의 정규적 수행, 사전심의의 정규적 수행, 사후관리의 정규적 수행은 모두 기술이전 성과에 정(+)의 영향을 미치는 것으로 나타났다. 본 연구를 통해 기술이전 등 성과활용 촉진을 위해 요구되는 성과관리 활용 역량 및 활동에 대한 시사점을 도출할 수 있었다. 본 연구는 향후 국가 R&D의 성과활용 촉진을 위한 정책 수립, 특히 성과관리 활용 전담조직 및 예산 확보뿐만 아니라 연구자의 성과관리 활용 촉진을 위한 인식 제고와 함께 적극적인 활동을 견인할 수 있는 지침을 마련하는데 기여할 것으로 기대된다.

• International Journal of Quality Innovation
• /
• 제8권2호
• /
• pp.69-87
• /
• 2007

High-tech industries in Taiwan exist in an environment with diverse product requirements and intense cost reduction and information integration stress. They must develop new operational directions to increase industry competitiveness. Therefore, Taiwan's high-tech industries must continue R&D and creativity, establish knowledge sharing mechanisms and improve new product development (NPD) performance. This research analyzed and explored the influences of knowledge management (KM) and knowledge sharing mechanisms introduced by Taiwan's high-tech industries on new product development performance. The relationship between knowledge management capabilities and NPD performance is studied. This research considers the intervening industry and corporate position variables. Taiwan's high-tech industries have gradually entered the era of IT region integration and application with competitive advantage creation based upon core techniques. The in-depth study of knowledge management and knowledge sharing introduced by the high-tech industry revealed double meanings in academic and practical applications. The research results showed the following: (1) the stronger the knowledge management capabilities of Taiwan's high-tech industries, the more significant the NPD performance. (2) The better the knowledge sharing mechanism in Taiwan's high-tech industries, the more significant the NPD performance. (3) Corporate scale is not necessarily the critical factor in NPD success and the influence of corporate scale on NPD performance did not show significant differences. (4) The stronger the degree of leading corporate techniques, the more significant the NPD performance.

• 품질경영학회지
• /
• 제41권3호
• /
• pp.355-369
• /
• 2013

Purpose: This study is about Lean-NPD (New Product Development). Lean-NPD is Pulip Line's New Product Development type. This study introduced Lean-NPD Definition, Case Study, and Research Model of Lean-NPD. Empirical results of this survey will be provide suggestions to workers. Methods: Researcher developed research model about Lean-NPD activities. And researched Lean-NPD. This study analyzed model fitness and path significant with SEM(Structural Equation Model). Results: Fitness of the research model was satisfactory level. Leadership capabilities and production operations were significantly influence marketing capabilities(t> ${\pm}1.96$). Organizational culture significantly affected marketing capabilities(t> ${\pm}1.96$). R&D capabilities and marketing competencies had significant influence on business performance(t> ${\pm}1.96$). Marketing capabilities had significant influence on quantitative management performance(t> ${\pm}1.96$). Outstanding leadership appear to directly affect Qualitative Performance(t> ${\pm}1.96$). Conclusion: Under the excellent leadership and management environment definite organic Lean-NPD organizational culture significantly affects the operation can be seen. Lean-NPD of operational activities to provide value to customers, customer-oriented marketing activities can be seen that more important than anything. Lean NPD based on customer needs is key factor of growth.

• 산업경영시스템학회지
• /
• 제41권2호
• /
• pp.65-73
• /
• 2018

The dynamic capabilities of sensing market signals, creating new opportunities and reconfiguring resources and capabilities to new opportunities in a rapidly changing economic environment determines the competitiveness of the enterprise to create added value and survival. This study conceptualized a two-stage performance measurement framework based on the casual model of resource (input)-process-performance (output). We have developed a 'Process capability index' that reflect the dynamic capabilities factors as a key intermediary product linking resource inputs and performance outputs in enterprise performance measurement. The process capability index consists of four elements : manpower (level of human resource), operation productivity, structure and risk management. The DEA (Data Envelopment Analysis) model was applied to the developed performance indicators to analyze the branch office performance of a telecom company. Process capability efficiency (stage 1) uses resource inputs to reach a certain level of process capabilities. In performance result efficiency (stage 2), the process capabilities are used to generate sales revenues and subscribers. The two-stage DEA model derives intermediate output values that optimize the individual stages simultaneously. Some branch offices in the telecom company have focused on process capability efficiency or some other branch offices focused on performance result efficiency. Positioning map using two-stage efficiency decomposition and benchmarking can help identify the sources of inefficiencies and visualize strategic directions for performance optimization. Applications of two-stage DEA in conjunction with the case study that are meaningfully used in performance measurement areas have been scarce. In particular, this paper has the contribution to present a new performance measurement model considering the organization theory, the dynamic capabilities.

• 한국프랜차이즈경영연구
• /
• 제13권1호
• /
• pp.19-33
• /
• 2022

Purpose: Based on the resource-based view and the competitive advantage theory, the study views marketing capabilities (product, pricing, delivery/inventory, and promotional support) as sources of competitive advantage (differentiation advantage and low-cost advantage) and examines their impacts on competitive advantage, which in turn, will influence non-business and business performance. Research design, data and methodology: Data were collected from 149 representatives of franchising companies in South Korea and analyzed with SmartPLS 3.3.7. Results: First, promotional support and product have a significant impact on differentiation advantage. Second, pricing and promotional support have a significant impact on low-cost advantage. Third, differentiation advantage has an influence on non-financial and financial business performance. Fourth, low-cost advantage has an impact on non-financial performance but has no significant direct impact on financial performance. Fifth, non-financial performance is related to financial performance. Finally, the result of IPMA shows that importance and performance values of exogeneous variables are different depending on firm size. Conclusions: The findings suggest that franchisors should focus on different marketing capabilities depending on their strategic focus and objectives. Finally, the findings based on an IPMA suggest that small companies perceive low-cost advantage as important, while their counterparts do not. Several theoretical and managerial implications are offered.

• Journal of Information Technology Applications and Management
• /
• 제23권4호
• /
• pp.83-100
• /
• 2016

In this paper, we present the DEA (Data Envelopment Analysis) application case study to investigate the regionally distinctive telco management characteristics of the Asia-Pacific countries. This study attempts to exploit the implications of DEA for the assessments of core process capabilities of telcos. Accordingly, we extract input variables of CAPEX (capital expenditure), operating expense, marketing expense, and number of employees, each to reflect the competitiveness of the core processes such as fixed asset utilization, operation & sales efficiency, and white collar productivity. In conjunction with the input variables, the output variables are chosen as EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization), ARPU (Average Revenue per User), and number of subscribers. The computational testing results, conducted with total 37 telcos of the 12 Asia-Pacific countries, are analyzed in various ways to understand the distinctive performance characteristics across the region. The managerial implication captured from this study provides useful insight for using DEA as the international telco management purpose.

• 기술혁신학회지
• /
• 제16권4호
• /
• pp.1032-1054
• /
• 2013

우리나라는 국가 R&D에 대한 지속적인 투자 증대를 통해 논문과 특허 등의 양적 성장을 성공적으로 이루었다. 하지만 양적 성장만큼 질적 수준의 제고가 이루어지지 않아 연구개발 생산성(기술료 수입/연구비) 등 기술이전 사업화 실적이 상대적으로 미흡한 것으로 나타났다. 따라서 공공연구기관의 연구성과를 효과적으로 관리 활용할 수 있는 방안을 모색해야 한다. 본 연구는 선도적으로 성과관리 활용을 이행하고 있는 공공연구기관을 대상으로 사례 연구를 수행하였다. 사례 연구를 위해 총 4개의 기관(대학 2개, 출연(연) 2개)을 선정하였으며, 이를 통해 사례들의 공통성을 규명하고 일반화함으로써 시사점을 제시하였다. 분석 결과, 4개 기관은 모두 연구기획부터 기술이전 사업화까지 연계된 성과관리 활용 체계를 구축하고 있었다. 기획 단계부터 명확한 목표를 설정하고 기업의 수요를 반영하였으며, 우수기술 발굴을 위해 내 외부 전문가를 활용하여 선행기술조사 및 사전심의를 실시하였다. 또한 미활용 특허의 매각, 무분별한 특허 출원의 방지 및 특허 등록율의 제고 등을 통해 전략적인 특허 관리를 수행하였고, 기업의 기술 니즈 분석, 적극적 수요기업 발굴 등 기술마케팅과 사후관리를 체계적으로 지원하였다. 이 외에도 성과관리 활용 전담조직의 전문성을 제고하여 연구자와 유기적으로 협력하였으며, 성과 확산을 위해 성과관리 활용 관련 시스템 및 제도가 뒷받침되었다. 본 연구 결과를 통해 향후 국내 공공연구기관의 성과관리 활용 수준이 제고되기를 기대한다.

• Journal of East Asia Management
• /
• 제5권1호
• /
• pp.1-31
• /
• 2024

Based on the perspective of consumers and the method of value engineering, this paper uses "CSR expectation deviate level" to measure corporate social responsibility, and discusses the influence of corporate social responsibility on financial performance and its action path. This paper collected the questionnaire survey data of 878 consumers and the panel data of 98 listed companies from 2009 to 2012. The empirical results show that: (1) Consumers pay more attention to products and services, charity, environmental protection and their responsibilities to employees, and less attention to their responsibilities to shareholders or creditors and partners; (2) Corporate social responsibility is negatively correlated with financial performance, and corporate marketing ability plays a moderating role in it. That is, the smaller the gap between the level of corporate social responsibility fulfilled by enterprises and consumers' expectations, the better the financial performance of enterprises, which also reminds enterprises that they need to rationally allocate corporate social responsibility resources and constantly cultivate their own marketing capabilities, so as to better meet the level of corporate social responsibility expected by consumers. The value engineering method quantifies consumers' value perception of corporate social responsibility, which has a certain practical guiding role. Of course, there are some limitations in this paper, and future research can further explore the potential impact mechanism.

• 대한안전경영과학회지
• /
• 제8권5호
• /
• pp.71-84
• /
• 2006

In order to apply job performance records to the master craftsman examination, which is an examination to screen the top-rated technician and task manager, the domestic industry has introduced job performance records to the written test of the master craftsman examination. Surveys on master craftsman's field capabilities and applicability are being conducted, and various qualification methods are being tested so as to give satisfaction to consumers in industrial fields. However, these methods have many problems in assessing task managers' qualifications. In order to solve these problems, this research intends to verify the appropriateness of introducing master craftsman's portfolios assessment and the suitability of application methods by conducting interviews and surveys. One big conglomerate and one mid-sized company that has more than 500 employees and covers from 주조(酒造:brewing) 또는 to providing various services to consumers were selected for this research.