• 제목/요약/키워드: Perception of service environment

검색결과 261건 처리시간 0.02초

A Study on the Effect of Retail Ready Packaging (RRP) in Discount Stores on Customer Satisfaction and Repurchase Intention

  • Jung, Sung-Tae
    • 한국포장학회지
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    • 제27권2호
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    • pp.71-84
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    • 2021
  • The purpose of this study is to establish a new management strategy to meet customer needs of discount stores as customers demand higher and more diverse services in addition to low prices. An empirical analysis on consumers to explore the structural relationships between the quality, environmentally friendliness, consumer perception, service value, and emotional response of retail ready packaging (RRP) in discount stores in order to find out how they affect customer satisfaction and repurchase intention. First, it was confirmed that the RRP quality of discount stores that affects customer satisfaction is mediated by the emotional response. Second, it was found that RRP in discount stores should continue to devise strategies to improve service quality along with efforts to provide more benefits perceived by customers to increase customer satisfaction and repurchase intention. Third, it was confirmed that the RRP image of discount stores has a positive (+) effect on service value, emotional response, customer satisfaction, and repurchase intention.

유치원 학부모들의 급식 중요도 인식에 따른 급식지원 요구도 분석 (Analysis for the Need to Support Kindergartens based on Perception of Parent regarding Important Factors for Foodservice)

  • 정지영;김유리;김건희;오지은
    • 한국식생활문화학회지
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    • 제35권1호
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    • pp.79-85
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    • 2020
  • This study aims to classify parents by considering important factors in the management of foodservice for children. An offline survey was conducted by enrolling 583 Korean parents whose children attended public or private kindergartens in Seoul. The important factors required for managing foodservice for children are meal service resources, menu management, and food allergy. Considering these factors, parents were grouped into 3 clusters: the allergy important group, environment important group, and high concern group. Evaluation of the demographic characteristics revealed a significant difference between clusters with respect to type of kindergarten. Parents perceived that a private kitchen is more required than a private dining room, and perceptions about the need for a private kitchen and dining room were significantly different among the clusters. Furthermore, the results reveal significant differences between clusters, when considering the need to support meal service. Therefore, the government needs to consider characteristics of the parent cluster if they plan to support the kindergarten foodservice. We believe that this study can be used as supportive data to establish a working policy.

항공서비스전공 대학생의 눈치인식이 대인관계능력, 학습성과에 미치는 영향에 관한 연구 (A Study on the Impact of Nunchi on Interpersonal Skills and Learning Outcomes of College Students Majoring in Aviation Service)

  • 김하영
    • 한국항공운항학회지
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    • 제32권1호
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    • pp.109-121
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    • 2024
  • The college age is an important developmental stage for achieving personal growth through interaction with people. In this study, we analyze the impact of the level of nunchi awareness on the interpersonal skills and learning outcomes of college students majoring in aviation services. For analysis, a survey is conducted targeting college students majoring in aviation services attending universities in the metropolitan and Chungcheong areas. To test the research hypothesis, demographic characteristics are identified based on the questionnaire, the reliability and validity of the measurement items were verified, and structural equation model analysis was performed to verify the hypothesis. The analysis results are as follows. First, nunchi behavior, which is a sub-factor of nunchi recognition among college students in the Department of Aviation Service, is found to have a positive (+) effect on temperament of others, communication, and relationship promotion of interpersonal skills. However, the significance of the influence relationship between nunchi perception factors and interpersonal skills is not confirmed. Second, among the sub-factors of interpersonal skills, only temperament with others and communication are found to have a positive effect on major commitment. Based on the research results, we aim to present practical strategies for designing effective major learning and developing competencies related to the work environment.

Review of Environmental Education in the US National Parks Service according to Social Transition : A Case Study on Two Pacific Northwest National Parks

  • Myers, Gene;Park, Chung-In
    • 한국환경과학회지
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    • 제22권4호
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    • pp.385-396
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    • 2013
  • National park, as a natural park, has a dual purpose, to promote both protection and enjoyment. The educational activities of the national park can be partly understood as one of the appropriate means to balance its double purposes. This study provides a review of environmental education in the US National Parks according to social transition. Taking historical perspective and case studies, environmental education has played roles in helping the balance between preservation and enjoyment. Since the environmental movement, environmental education goals, particularly understanding the natural processes observable at national parks, has become more a part of the interpretation and education missions of the parks. Also non-governmental and non-profit partners have played important educational-based roles in support of both the National Parks Service and environmental education goals. The two different models also differ in the public's perception of them. Federal employees are resented in some rural areas in the U.S., but the general population automatically attributes authority, friendliness, and national-interestedness to NPS Rangers. This may in turn limit how strongly such staff could serve as strong advocates for the environment. On the other hand, the non-profit may be seen by some as strongly liberally biased and associated with urban wealth. It is also not as universally recognized as the NPS. It can, however, go far to develop new partnerships and undertake public relations. Non-profits vary greatly in quality, also affecting public perception.

Elementary Teachers' Perception on Student Competencies, Teacher Role, and Instruction in the Forthcoming Educational Environmental Change

  • KO, Yujung;HAN, Insook;KWON, Hoilym;SHIN, Won Sug
    • Educational Technology International
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    • 제20권1호
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    • pp.109-135
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    • 2019
  • Rapid development of educational technology requires fundamental changes not only in the form of instruction and role of teachers in school education but also in the competency development of students. Specifically, the emergence of new technologies such as makerspace, virtual reality (VR), and robotics has made it more challenging for teachers and students in the 21st century. However, even with the argument for the changes, less has been discussed about how much in-service teachers are aware of and how they are preparing for such changes. Therefore, this study intends to explore what would be required to students and teachers, and for instructional changes with more technologies available through the lens of elementary school teachers. The study results suggest, similar to previous studies, in-service elementary teachers recognize that student competencies such as creativity, collaboration, communication, and problem-solving skills are important. They also perceived that teacher change in role and attitude, and for instructional method and classroom culture are crucial as catalysts of change. Unique and interesting finding from this study is about the importance of nurturing digital citizenship in technology-infused learning environment. The digital citizenship has been less highlighted in the past, but this study revealed it should be treated as a priority.

국유자연휴양림의 서비스 프로그램에 대한 IPA분석 -산림환경교육과 산림문화프로그램을 대상으로- (IPA Analysis on the Users' attribute of National Recreation Forest Service Program - Forest Environmental Education and Culture Program -)

  • 김범수
    • 한국환경과학회지
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    • 제20권6호
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    • pp.721-728
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    • 2011
  • This study investigates the users' perception of the importance and performance of National Recreation Forest Service Programs quality, forest environmental education and cultural benefits, with the aim of improving the level of service quality within the programs. An Important-Performance Analysis (IPA) was performed to determine significant patterns. The IPA results showed that most users' perceived as important how well the service programs performed to meet their expectations. The enclosed study finds, for example, users' answered that three factors which were less important to them were entrance fee, size of program center or facilities and amount of information. These factors performed poorly, and the program of guidance indicates the need for improvement of these factors. In addition, the finding also suggests how recreational service programs in the future can complement and improve what they offer. These are as follows. The process of preparation and content of the program order need to be effectively established. The Program Director needs to maintain a friendly attitude and must have ongoing training on how to provide effective programs. For programs to be enjoyable and satisfying for users, the location of the programs should provide a comfortable environment. Also, detailed program guidance is required for users' convenience. It is expected that the results of this study will be useful when ameliorating and establishing the marketing strategy of the National Recreation Forest Service Programs.

Formation of a Person's Value Attitude to the Worldview Using Information Technologies

  • Yakymenko, Svitlana;Drobin, Andrii;Fatych, Mariia;Dira, Nadiia;Terenko, Olena;Zakharevych, Mykola;Chychuk, Antonina
    • International Journal of Computer Science & Network Security
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    • 제22권10호
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    • pp.183-190
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    • 2022
  • The article analyzes the features of the formation of a person's value attitude to the worldview by means of information technologies. The present considers it necessary to form a person's value attitude to the perception of the world by means of information technologies. The explosive development of information and telecommunications technologies has become a determining factor in the development of modern society, which is called the information or Global Information Society. It is not yet fully formed, and we are all participants in the development of the Global Information Society. The article considers the basics of a harmonious worldview of a person, which is the basis for the formation of outlook ideas, views, knowledge, beliefs about the surrounding world, which determine the place and role and motivate actions in relation to the surrounding reality through the prism of value orientations. Worldview is considered as an integrity of relatively stable schemes, behaviors, feelings, thinking, vision of the surrounding world, inherent in an individual child, ethno-cultural and socio-cultural groups. The concept of "worldview" as a component of the multi-level structure of the individual's outlook is defined. The features that characterize a person's perception of the world are revealed. The main educational value of information technologies in the formation of a person's value attitude to the perception of the world is highlighted, which consists in the fact that they allow you to create an immeasurable brighter multi-sensory interactive learning environment with almost unlimited potential opportunities that fall at the disposal of both the teacher and the student. The trend of forming a person's value attitude to the perception of the world is clearly developing in the direction of mixed learning as a process that creates a comfortable information educational environment, communication systems that provide all the necessary educational information. The approach to student development by means of the educational environment and the formation, while in the person of a value attitude to the perception of the world by means of Information Technologies, has many pedagogical advantages, which is considered in the article.

신임해양경찰공무원의 공공봉사동기와 교육만족과의 관계 연구 (A Study on the Relationship between Public Service Motivation and Educational Satisfaction of New Marine Police Officials)

  • 김종길
    • 해양환경안전학회지
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    • 제25권6호
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    • pp.749-756
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    • 2019
  • 본 연구는 신임해양경찰공무원의 교육훈련에 공공봉사동기가 영향을 미치는가를 검증하였다. 연구결과는 공공봉사동기의 하위변인인 자기희생, 공익몰입, 공공정책의 호감도는 교육만족도에 영향을 미치는 것으로 조사되었으나 공공봉사동기 하위변인인 동정심은 교육내용만족에 대한 영향요인은 기각되었다. 본 연구는 내재적 요인인 공직에 필요한 봉사정신, 희생정신과 같은 무형의 자산이 교육만족도영향요인임을 검증하였다는데 의미가 있다. 해양경찰은 육상경찰이나 다른 공직분야와 달리 해상이라는 장소적인 위험성으로 인하여 공직 가치의 중요성이 보다 중요시되므로 이를 고양하기 위한 다양한 제도와 연구의 필요성이 인정된다.

모바일 환경에서의 상황인식 기반 사용자 감성인지를 통한 개인화 서비스 (Personalized Service Based on Context Awareness through User Emotional Perception in Mobile Environment)

  • 권일경;이상용
    • 디지털융복합연구
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    • 제10권2호
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    • pp.287-292
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    • 2012
  • 본 논문에서는 모바일환경에서의 사용자 감정인지를 통한 개인화 서비스 지원에 필요한 위치기반 센싱 데이터의 전처리 기법과 사용자 감정 데이터의 구축 및 전처리를 위한 V-A 감정 모델에서의 감정 데이터 전처리 기법에 대하여 연구한다. 이를 위하여 그래뉼러 컨텍스트 트리 및 스트링 매칭 기반의 감정 패턴 매칭 기법을 사용한다. 또한 상황 인지를 통한 개인화 서비스를 위해 확률 기반 추론을 이용한 상황 인식 및 개인화 서비스 추천 기법에 대하여 연구한다.

A Comparison of ES and PARK Maritime Traffic Risk Assessment Models in a Korean Waterway

  • Nguyen, Thanh Xuan;Park, Young-Soo;Smith, Matthew Vail;Aydogdu, Volkan;Jung, Chang-Hyun
    • 해양환경안전학회지
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    • 제21권3호
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    • pp.246-252
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    • 2015
  • This paper compared the consistency of the Environment Stress(ES) model and the Potential Risk Assessment Model (PARK model, which was developed based on a Korean mariner risk perception) for the Busan adjacent waterway. Evaluation of accuracy and comparison of these two models have been made by Vessel Traffic Service (VTS) officers in the Busan VTS Centre. The assessment results of Busan waterway show that the PARK model is more consistent than the ES model as follows. (1) The difference between assessment results applying ES model and PARK model with risk degree of VTSOs were 34% and 5% respectively in six typical traffic situations. (2) The assessment using PARK model is more suitable and identical with the VTSOs opinion in his or her duty time.