• 제목/요약/키워드: Perceived Organization Support

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Effects of Perceived Psychological Contract on Commitment and Citizenship Behavior for Service Marketing Agents

  • Oh, Young-Sam;Yang, Hoe-Chang
    • 유통과학연구
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    • 제12권9호
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    • pp.15-23
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    • 2014
  • Purpose - The purpose of this study is to investigate the effects of service marketing agents' psychological contract with the company on organizational commitment and organizational citizenship behavior. Research Design, Data, and Methodology - The antecedent variable of psychological contract, dependent variables of organizational commitment and citizenship behavior, and mediating variables of self-esteem, self-efficacy, and perceived organization support were used, based on precedent studies. Result - The psychological contract had a positive influence on self-esteem, self-efficacy, and organizational support. Moreover, self-efficacy and organizational support had an influence on commitment, while self-esteem, self-efficacy, and organizational support influenced organizational citizenship behavior. In addition, the results relating to mediated effects showed that only self-esteem had no mediated effect between contract and commitment. Conclusions - The call centers are asked to let the agents cognize an affirmative psychological contract. Further, the call centers are asked to produce an organizational atmosphere to let agents increase motivation factors. Finally, agents should develop them at personal levels to cognize organizational support affirmatively and to keep mutually beneficial contracts between call centers and agents.

조직사회화 기법이 신입사원의 조직시민행동에 미치는 영향: 조직지원인식의 매개효과를 중심으로 (The impact of organizational socialization tactics on newcomers' organizational citizenship behaviors: The mediating effect of perceived organizational support)

  • 김경민
    • 한국심리학회지 : 문화 및 사회문제
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    • 제24권4호
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    • pp.519-539
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    • 2018
  • 본 연구는 신입사원의 조직적응을 돕기 위해 조직이 실시하는 사회화 과정이 이들의 조직시민행동의 수행에 영향을 미칠 것이라는 가설을 검증하고 있다. 사회교환이론에 근거하여, 이 과정을 설명하는 매개변인으로서 조직지원인식에 초점을 두었다. 조직지원인식은 조직이 개인의 가치와 기여를 인정하고 이들의 안녕을 도모한다는 인식으로서, 신입사원이 조직으로부터 보다 체계화되고 제도화된 사회화 과정을 제공받으면 이들은 조직이 자신을 지원하고 있다는 인식을 갖게 되며, 결과적으로 조직에 도움이 되는 행동인 조직시민행동을 더 많이 수행하게 된다고 예측하였다. 국내 대기업 신입사원 450명에게 설문조사를 실시하였으며, 최종적으로 382명의 설문결과를 바탕으로 구조방정식 모델링을 통한 경로분석을 실시하였다. 분석 결과, 조직사회화 기법이 내용적(content), 맥락적(context), 그리고 사회적(social) 측면에서 제도화될수록 신입사원의 조직지원인식이 증가하였다. 또한 조직사회화 기법의 제도화는 신입사원의 조직시민행동(OCB)과도 정적인 관련성을 보였으며, 이 과정은 조직지원인식이 완전매개를 하는 것으로 나타났다. 내용적, 맥락적, 사회적 측면 중에서는 상대적으로 맥락적 측면의 제도화 정도가 신입사원의 조직지원인식과 조직시민행동 모두에 대한 영향력이 가장 높았으며, 사회적 측면이 가장 낮은 수준의 영향력을 보였다. 조직사회화 기법과 신입사원의 조직시민행동 간의 관계성은 기존 연구에서 간과되어 오던 부분으로서, 본 연구결과는 조직사회화가 신입사원에게 미치는 영향력의 범위와 그 과정에 대한 이해도를 높이는 데 기여하고 있다.

수상레저 활성화의 제약요인 및 발전방안에 대한 인식도 조사 (Analyses of Perceptions to Hindering Factors and Development Factors for Water Leisure Activation)

  • 조우정;장보영
    • 한국항해항만학회지
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    • 제37권3호
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    • pp.291-298
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    • 2013
  • 본 연구는 수상레저 활성화의 제약요인과 발전방안에 대한 인식도 차이를 비교분석하기 위해 전국 6개권역의 수상레저 활동자와 종사자에 대한 설문조사를 실시하였고 다음과 같은 결론을 도출하였다. 첫째, 선행연구를 통해 도출된 20개의 수상레저 제약요인 중 면허제도, 활동제한 규정, 출항신고규정, 전담조직부재, 정보제공미흡, 참여이벤트 부족 그리고 지원정책 제도 등 6개 요인에서 활동자들이 인식하는 제약수준이 종사자들보다 높은 것으로 나타났다. 둘째, 수상레저 활동의 제약요인으로는 출항신고규정, 활동제한규정, 면허제도, 지원정책 부재, 계류시설 그리고 전담조직 부재 등에 대한 우선순위가 상대적으로 높게 나타났다. 셋째, 수상레저 활성화 방안에 대한 인식도 차이에서는 활동자들은 면허 및 연수비용 지원, 프로그램 다양화를 중요하게 인식하고 있었으며 반면 종사자들은 교육인력 배치와 대회유치홍보 요인을 중요하게 인식하고 있었다. 마지막으로 수상레저 발전방안으로는 무료체험활성화, 마리나개발촉진, 면허연수비지원, 프로그램다양화 그리고 사업자지원 등의 요인에 대한 중요도가 높게 나타났다. 이러한 연구결과는 정부와 지자체가 수상레저 활성화를 위한 지원 정책을 수립, 시행에 필요한 수상레저 활동자와 종사자들의 요구를 반영할 수 있는 기초자료를 제공한다는데 의미가 있다.

e-비즈니스 채택요인과 성과에 관한 대기업과 중소기업의 차이분석 (A Comparative Analysis on the e-Business Adoption Factors and Performance in Large and Small Companies)

  • 이동만;안현숙;김효정
    • 한국정보시스템학회지:정보시스템연구
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    • 제17권4호
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    • pp.157-180
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    • 2008
  • The majority of studies was undertaken on large companies that had adopted e-Business or on the specific case of dot.com companies. However, despite this interest in the effect of the size of an organization on its approach to e-Business, little direct comparison has been undertaken between small and large companies. This study examined the differences of e-Business adoption factors and e-Business performance between large and small companies. Reviewing the literature, we suggest a research model and develop nine hypotheses to be tested. Data are collected from 109 companies Implemented e-business. The results of hypothesis testing show as follows. First, e-Business performance of efficiency has a positive influence of perceived e-Business advantage, top management support, organizational learning ability and financial slack. Second, e-Business performance of sales performance has a positive influence of top management support. Third, e-Business performance of customer satisfaction has a positive influence of technology competence, perceived e-Business advantage, top management support, financial slack and institutional pressure. Finally, there are differences in the e-business factors(perceived e-Business advantage, top management support, institutional pressure) and e-Business performance(efficiency) between large and small companies.

The Effect of Perceived Organizational Support and Transformational Leadership on Affective Commitment and Employee Performance

  • ASTUTY, Isthofaina;UDIN, Udin
    • The Journal of Asian Finance, Economics and Business
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    • 제7권10호
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    • pp.401-411
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    • 2020
  • Recognizing the vital role of employees in achieving optimal performance and sustainable competitive advantage as expected, organizations need to facilitate high support for employees, implement appropriate leadership styles, and increase affective commitment within the organization. Therefore, the objective of this study is to analyze and explore: (1) the effect of perceived organizational support (POS) on employee performance and affective commitment; (2) the effect of transformational leadership on employee performance and affective commitment; and (3) the effect of affective commitment on employee performance. The covered population in this study were all employees (including managers, supervisors, and functional staff) who worked in the stone milling companies in Central Java, Indonesia. Data obtained in this study were processed statistically employing structural equation modeling (SEM) with the SmartPLS 3 software package. Based on the data analysis results on 103 respondents, this study concluded that POS had a significant effect on affective commitment and employee performance as well as transformational leadership on affective commitment and employee performance. Furthermore, affective commitment also had a significant effect on employee performance. Thus, the results of this study, theoretically and practically, can be used by all parties concerned to improve employee performance and maintain a sustainable competitive advantage.

농촌 전통 공동체 조직 활동에 대한 구성원의 인식 분석 (An Analysis of Members' Perception about Organization Activities of Traditional Communities in Rural Areas)

  • 양예숙;김상범;윤순덕;정명철
    • 한국지역사회생활과학회지
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    • 제28권4호
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    • pp.669-686
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    • 2017
  • This study reinterpreted the value of traditional communities in rural areas and explored ways to revitalize sustainable communities. To do this, we surveyed the members' perceptions about the activities of the community organization as assessed through a questionnaire. The questionnaire items focused on the participation, satisfaction and contribution of the members of the community organization, with additional questions investigating the idea of the community vitalizations plan. A self-report questionnaire survey was administered to 321 members of the community, and the results were analyzed through technical data, t-test and ANOVA analysis by using the SPSS program. In the results, the perceptions of the members of the traditional village community differed significantly according to socio - demographic factors and member recognition characteristics. Especially, males were more voluntarily and positively compared to females, and the lower the age of satisfaction, the lower was the perceived individual satisfaction with community activities. In the case of perceived contributions to individuals and the community, the participants perceived positively in the emotional support for the individual's participation in the organization. On the other hand, the results confirmed that the contribution to the local community is important in realistic aspects such as regional vitalizations. It is confirmed by the decrease in the number of members in response to the difficulty of the organization. (Ed- 'the lack of the size of the membership' simply repeats 'the decrease in the number of members'; thus it's unnecessary).

리더십 유형과 직무태도간에의 관계에 관한 연구 : 조직지원 조절효과를 중심으로 (A study on the relationship between leadership style and job attitude: Organizational support as a mediator)

  • 이선규;이웅희;조재완
    • 디지털융복합연구
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    • 제5권1호
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    • pp.17-25
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    • 2007
  • This study aims to examine the relationship between job attitude and leadership style perceived by employees in a hospital. This study has two purposes; 1) to investigate the relationship between leadership styles and job attitudes[Organizational Commitment and Turnover Intention], 2) to verify the moderate effect of organizational support on the relationship between leadership style and job attitude. We examined the effect of critical leadership styles on the job attitude of employees in hospital organization. Hypotheses on four factors were tested for 7 hospitals. In order to test these hypotheses, survey questionnaires were sent to employees of hospital organization in Gyungbuk. As a result, the 185 available data were collected. Correlation analysis and regression had been performed and the results supported hypotheses. The results indicated that it was significant difference between each leadership style and job attitude. Also, organizational support was found to be positively moderated on job attitude.

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정보시스템 사용과 성과에 있어서 자발성의 조절효과에 관한 연구 (A Study on the Moderating Effect of Perceived Voluntariness in the Organizational Information System Usage and Performance)

  • 이승창;이호근;정창욱;정남호;서응교
    • Asia pacific journal of information systems
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    • 제19권2호
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    • pp.195-221
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    • 2009
  • According to an industry report, a large number of organizations have invested in Organizational Information System(OIS) in the past few years. Several research results indicate that successful investments in OIS lead to productivity enhancement, while failed ones result in undesirable consequences such as financial losses and dissatisfaction among employees. In spite of huge investments, however, many organizations have failed in achieving the hoped-for returns from OIS. Thus, understanding user acceptance, adoption, and usage of new IS(Information Systems) is an important issue for IS practitioners. Indeed, study of the user acceptance of new information system has been one of the most important research topics in the contemporary IS literature. Several theoretical models are tested to examine 'user acceptance' and 'usage behavior' in IS context. While many research models incorporate 'ease of use' or 'usefulness' as important factors in explaining user acceptance, Technology Acceptance Model(TAM) has been one of the most widely applied models in user acceptance and usage behavior. Even in recent IS studies that employ theories of innovation diffusion in the area of IS implementation, a major focus has been on the user's perception of information technologies. In this research, we study 'voluntariness' as an important factor in IS acceptance by users. Voluntariness is defined as "the degree to which the use of the innovation is perceived as being voluntary, or of free will" When examining the diffusion of accepting OIS, a thoughtful consideration should be given to 'perceived voluntariness.' Current article has following research questions: 1) What models are appropriate to explain the success of OIS? and 2) How does the 'voluntariness' affect the success of OIS? In order to answer these questions, a research model is proposed to describe the detailed nature of association among three independent variables (IT usage level, task interdependency, and organizational support), a mediating variable (IS usage), a dependent variable (perceived performance), and a moderating variable(perceived voluntariness). The central claim of this article is that organizations hardly realize expected returns from OIS investments unless perceived voluntariness is effectively managed after operating OIS. As an example of OIS in this study we have selected the Intranet of Republic of Korea Air Force (ROKAF). ROKAF has implemented the Intranet in an attempt to improve communication and coordination within the organization. To test our research model and hypotheses, survey questionnaires were first sent out to 400 Intranet users. With the assistance of ROKAF, Intranet users were initially identified among its members, and subjects were randomly drawn from the pool. 377 survey responses were finally returned. The unit of measurement and analysis in this research is a personal level. Path analysis based on structural equation modeling was used to test research hypotheses. Construct validity represents accordance between the theoretical base concept of constructs and its measurement items. Tests for the reliability and discriminant validity are accepted, thus verifying our survey instrument. In this research, we have proposed a conceptual framework to highlight the importance of perceived voluntariness after organization deploys OIS. The results of our analysis present several key finding. First, all three independent variables (IT usage level, task interdependency, and organizational support) have significant effects on IS usage, which will eventually improve performance. Thus, IS usage plays a mediating role between antecedent variables (IT usage level. task interdependency, and organizational support) and performance improvement. Second, the effect of the task dependency was the highest for IS usage among the three antecedent variables. This is highly plausible since one of the Intranet's major capabilities is to facilitate communication among members within an organization. Accordingly, we conclude that the higher the task dependency, the higher Intranet usage. The effect of user's IT usage level was the second, while the effect of the organizational support was the third. Finally, the perceived voluntariness plays a pivotal role in enhancing perceived performance in personal level after launching the Intranet. Relationships among investigated variables were significantly different between groups with a high level and a low level of voluntariness. The impact of the Intranet usage on the performance was greater in the higher level voluntariness group than in the lower one. For the lower level voluntariness group, the user's IT usage had the highest effect on the Intranet usage among the three antecedent variables. In short, our study suggests that the higher the perceived voluntariness is the more IS usage will be. Perceived voluntariness was found to have a moderating effect on the relationships among user IT usage level, task interdependency, IS usage, and perceived performance, supporting all the hypotheses on the moderating effect. Most of all, user IT usage level has the strongest influence on IS usage, indicating that users with superior IT usage are more likely to enjoy a high level of perceived performance.

Customer-Contact Employee Support and Service Recovery Efforts: The Mediating Role of Job Burnout and Customer Orientation

  • Moon, Younhee
    • Asia Marketing Journal
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    • 제20권3호
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    • pp.83-103
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    • 2018
  • The purpose of this research is to investigate the effect of customer-contact employees support on service recovery efforts. Service companies should try to prevent the service failure situation from occurring, but it is realistic that the service failure occurs due to the characteristics of the service. Service recovery efforts of service providers are important because effective responses to service failures can enhance customer satisfaction despite service failures. Social support for customer-contact employees needs to improve service recovery efforts. Specifically, this study focuses on the mediation roles of job burnout and customer orientation in relationship between social support for customer-contact employees and service recovery efforts. Social exchange theory was used as the theoretical underpinning of the research model. Based on reciprocity principle, this paper suppose that support for customer-contact employees and service recovery effort are a kind of social exchange relationship. Social supports for customer-contact employees are categorized into internal and external organization. Internal organization is POS(perceived organizational support) and external organization is customer support. The research model was tested with the data gathered from the flight attendants whose emotional labor intensity was relatively high and the service failure frequently occurred. As a result of analysis, social supports for customer-contact employees classified into organizational support, supervisor support, and customer support are found to have differential impacts on job burnout and customer orientation. It has been found that job burnout of service providers is negatively affecting service recovery efforts. On the other hand, customer orientation of service providers has a positive influence on service recovery efforts. Based on the results of the analysis, we provide practical implications for effective service recovery efforts in service failure situations, and suggest the theoretical implications to explain the process of service recovery effort. Finally, limitations of the study and directions for future research are suggested.

구성원의 감사성향이 조직시민행동에 미치는 영향 : 조직지원인식과 직무만족의 다중매개효과를 중심으로 (Impact of Employee's Gratitude Disposition on Organizational Citizenship Behavior : Focus on Multi-mediated Effects of Perceived Organizational Support and Job Satisfaction)

  • 김창동;오상진
    • 한국콘텐츠학회논문지
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    • 제20권4호
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    • pp.686-701
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    • 2020
  • 본 연구의 목적은 조직구성원의 감사성향이 조직시민행동에 어떠한 영향을 미치는지 알아보고, 그 관계에서 조직지원인식과 직무만족의 다중매개효과를 실증적으로 확인하는 데 있다. 이를 위해 사무직 근로자를 대상으로 온라인 설문 조사를 실시하여 380부를 분석하였으며, CFA를 통해 신뢰도 및 타당성을 검토하고, SPSS 25.0와 AMOS 25.0, 부트스트랩 방식의 Macro Process 3.0을 활용하여 가설검증 하였다. 검증 결과 조직구성원의 감사성향은 조직시민행동, 조직지원인식, 직무만족에 정(+)의 영향을 주었으며, 조직지원인식과 직무만족의 다중매개효과도 확인이 되었다. 조직구성원의 감사성향이 조직시민행동에 긍정적 영향을 준다는 것을 검증하였고, 구성원 개인특성인 감사성향이 조직지원인식의 유의한 선행변인이라는 점을 확인하였다. 본 연구결과를 통해 조직에서 긍정심리 요소인 감사성향을 증진하는 것이 구성원 직무 태도 및 조직효과성에 긍정적인 영향을 줄 수 있다는 가능성을 제시했다는 점에서 의미가 있다.