• 대한지역사회영양학회지
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• 제17권1호
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• pp.91-100
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• 2012

This study aimed to evaluate the effectiveness of the foodservice management support program focusing on menu management in community child centers. The support program provided reference menus, staff training, and field consulting to 10 community child centers in the Jeollanam-do province for one month, August in 2010. One month menus were developed, based on children's preference for menu items, foodservice personnel's preference for food materials, and availability of local specialty foods, and offered as reference menus. In addition, staff training and field consulting focusing on menu management were conducted before and during the pilot period, respectively. To evaluate the support program, menus, foodservice personnel's knowledge level and perceived performance in foodservice management, and children's level of satisfaction for foodservice were analyzed before and after the support program. As a result of analysis of 222 and 210 menus of before and after the support program, respectively, the number of dishes per meal increased from five to six on average, and the proportion of meals including five food groups, which were grain, meat, vegetable, fruit, and milk and dairy product, rose from 2% to 24%. Foodservice personnel's knowledge level regarding foodservice management increased significantly (p = 0.007), however, their perceived performance in foodservice management did not show any significant changes. Children were more satisfied with 'food' (p = 0.001), 'sanitation' (p = 0.001), and 'environment' (p < 0.008) of foodservice in community child centers after the support program. In conclusion, the foodservice management support program focusing on menu management in this study was effective for improving menu quality of and children's satisfaction with foodservice in community child centers.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제18권3호
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• pp.610-632
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• 2024

Mobile Learning (M-learning) adoption and success in supporting students' learning engagement mainly depend on many factors. Therefore, this study systematically reviews the literature, synthesizes and analyzes the predictors of M-learning adoption, and uses success for students' learning engagement. Literature from 2016 to 2023 in various databases is covered in this study. Based on the review's findings, the factors that influence students' learning engagement when it comes to M-learning usage and adoption, can be divided into technical, pedagogical, and social factors. More specifically, technical factors include mobile devices availability and quality, connectivity to the internet, and user-friendly interfaces, pedagogical factors include effective instructional design, teaching methods, and assessment strategies, and social factors include motivation of students, social interaction and perceived enjoyment - all these factors have a significant impact on the M-learning adoption and use success. The findings of the review also indicated that M-learning has a key role in enhancing the learning engagement of students through different ways, like increasing their motivation, attention, and participation in their process of learning, paving the way for interaction and building relationships opportunities with peers and instructors, which in turn, can lead to strengthening the learning environment. The implications of these findings extend beyond immediate educational contexts, offering vital insights for future educational technology strategies and policy decisions, particularly in addressing global educational challenges and embracing technological advancements in learning.

• 유통과학연구
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• 제11권12호
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• pp.51-62
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• 2013

Purpose - A pre-study on service quality-based customer value is conducted with the path structure (perceived value of service quality→customer satisfaction→behavior intention) based on the hierarchical model of service quality including interaction and outcome quality, physical environment quality and the SERVQUAL model of process quality, namely, reliability, responsiveness, assurance, empathy, and tangibles. In addition, customer value in the service industry is studied by dividing into the two-way structure of utilitarian and emotional values. This study classifies customer values of family restaurants through the customer value model based on the 4×4 matrix needs system of Jeon and Kim (2009). It illustrates the path structure of customer value→customer satisfaction→behavior intention targeting college students in order to generalize the customer value system of family restaurants. Research design, data, and methodology - This study established seven hypotheses based on the relationship between each type of customer value (food quality, convenience, social, emotional, interior quality, service encounter, and purchasing) and customer satisfaction, and the relationship between customer satisfaction and behavior intention. The study data were collected from students in the Department of Business and Tourism at Kimpo University. In all, 294 survey papers were returned of the 300 distributed: 253 pieces were used in the final analysis excluding 41 with insufficient and less effective answers. For statistical analysis, the statistics software package SPSS 15.0 was used. Results - The results of the analysis are as follows: first, the customer values of family restaurants are classified by seven customer values: goods quality value, emotional value, convenience value, social value, purchasing value, service encounter value, and inner quality value. Second, emotional value, purchasing value, service encounter value, and inner quality value had positive impact on customer satisfaction. In particular, purchasing value through being included in functional value was not classified in the previous study; however, this study could classify and generalize this value in a new way. Finally, customer satisfaction had a positive impact on behavior intention. This showed that college students had behavior intention - repurchase intention and word-of-mouth - because they could be content with the food items on the menu and the service provided by employees. Conclusions - The main points based on the above-mentioned results are as follows. This study with college students as study subjects could be classified into four dimensions, namely, generic value, usage value, purchasing value, and physical value and seven sub-dimensions on customer values of family restaurants based on a 4×4 matrix needs system. Then, to confirm its generalization, the path structure of customer value→customer satisfaction→behavior intention was verified. While existing pre-studies used simplified values by classifying restaurant values largely as utilitarian value and hedonic value, this study classified various forms of customer value, and that customer value especially could be expanded by adding purchasing value. As a result, it is shown that marketers need to diversify their customer services because this study proved that customer values can be classified in various ways based on customer needs.

• 산경연구논집
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• 제9권1호
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• pp.67-76
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• 2018

Purpose - With the worldwide aging problem and the development of globalization, customers prefer to seek affordable medical services with the higher quality overseas. This new trend has urged some destination countries to improve their services for the more competitive advantages over other countries. Literature research indicate that medical quality and cost may be the key factors influencing global patients' decisions. In the international environment, however, medical tourism destinations are selected due to cultural similarity between the hosting country and the customers' own country. The more similarity perceived between the two countries leads foreign patients to choose the considering country as the destination for medical tourism. However, little research has been conducted on this topic. Thus, we empirically investigate how cultural similarity influences Chinese medical customers' choice of the destinations. We also consider the factors related to medical competency and travel attribute which might affect customers' decisions along with some moderating roles of disease types. Research design, data, and methodology - We proposed a research model in order to confirm the relations among different variables of cultural similarity, medical competency, travel attractiveness, disease types, and destination choice. The questionnaire survey is processed in the more economically developed regions of China such as Beijing, Shanghai, and Jiangsu. Conditional logit regression is applied to analyze the data of 881. Results - Results indicate that cultural similarity is the important predictor of Chinese customers' decision to select a medical country. However, the effects of cultural similarity vary according to the disease types. We also find that medical competency and travel attractiveness influence their decisions with the moderating role of disease types. Conclusions - Cultural similarity is the important factor that influences Chinese potential medical tourists' decisions to select a destination. Marketing managers should consider the effects of cultural similarity when developing strategies for attracting Chinese medical tourists. Since medical competency and travel attractiveness are still the critical key elements for them to evaluate the destination countries, it is necessary to continuously improve medical service quality and facilities. The results also recommend that medical managers should sharpen their marketing strategies by segmenting Chinese potential customers in terms of disease types.

• 경영정보학연구
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• 제25권4호
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• pp.67-87
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• 2023

온라인 쇼핑 플랫폼은 개인화 추천 시스템을 활용하여 소비자의 개인 정보와 행동 데이터를 수집, 분석 및 마이닝을 통해 소비자에게 맞춤형 추천 서비스를 제공함으로써 소비자의 잠재적인 쇼핑 욕구를 자극한다. 본 연구는 S-O-R 모델을 기반으로 온라인 쇼핑 추천이 구매의도에 미치는 영양을 분석하기 위하여 시스템 품질인 다양성과 정확성, 정보 품질인 설득력과 완전성을 외부 자극으로 설정하고, 신뢰 및 지각된 가치에 따른 소비자의 심리상태 하 유기체로 설정하여 구매의도 간에 관계를 탐구하였다. 온라인 쇼핑 플랫폼을 이용하는 소비자를 대상으로 설문조사를 실시하였다. 분석결과는 개인화 추천 시스템의 품질과 정보 품질이 신뢰와 지각된 가치에 미치는 영향에 대한 가설이 모두 채택되었다. 신뢰가 시스템 품질, 정보 품질에 대한 구매의도와의 관계에서 매개역할을 확인하였으며 지각된 가치는 정보 품질에 대한 구매의도와의 관계에서 매개역할을 확인하였다. 추천 시스템이 제공하는 콘텐츠는 소비자 경험을 개선하고 소비자의 수용 정도를 높일 수 있는 방향으로 설계되어야 한다는 시사점을 도출하였다.

• 한국산학기술학회논문지
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• 제20권5호
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• pp.137-144
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• 2019

본 연구는 한국인이 생각하는 웰다잉 인식의 구성요소와 삶의 질 간의 상관관계를 알아보고자 한다. 연구대상은 층화 비례배분 방식으로 추출하였고, 전국 17개 시와 도의 만 19세 이상 만 75세 미만의 성인 1,000명으로 선정하였다. 설문구성은 일반적 특성 2문항, 삶의 질 척도 26문항, 웰다잉 인식 척도 57문항이었다. 통계 검정법으로는 빈도 분석, 독립표본 t-검정, 상관분석을 실시하였다. 연구결과는 삶의 질은 사회적인 삶의 질이 가장 높았으며, 가족 죽음의 경험 유무에 따라 가족의 죽음 경험이 있는 대상자가 가족의 죽음 경험이 없는 대상자에 비해, 신체적, 심리적, 환경적, 사회적 영역의 삶의 질이 모두 통계적으로 낮은 것으로 나타났다. 연구대상자의 웰다잉 인식 중에서는 죽음 준비의 점수가 가장 높았으며, 그 중에서도 심리 경제적 부담 경감의 점수가 가장 높았다. 연구대상자의 삶의 질은 웰다잉 인식의 모든 영역인 신체적 증상과 통제, 죽음준비, 죽음환경, 가족 및 사회관계, 병원치료, 심리 존엄 영성 부분에서 양의 상관관계를 보였다. 중년층을 대상으로 한 다른 연구에서는 노후를 위해 죽음을 받아들이는 자세가 우선적으로 중요하다고 인식한 경우와, 죽음준비교육에 참여할 의향이 있다고 응답한 경우가 삶의 질이 높은 것으로 나타났다. 따라서 대상자의 삶의 질을 향상시키기 위해서는 죽음준비 및 웰다잉 교육에 웰다잉 인식의 각 영역을 프로그램으로 계획하여 교육한다면 삶의 질을 높이는 데에 긍정적인 영향을 미칠 것으로 사료된다.

• 중환자간호학회지
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• 제12권2호
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• pp.73-84
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• 2019

Purpose : The purpose of this study was to investigate the effect of the perceived nursing work environment (NWE) on person-centered critical care nursing (PCCN) practices among nurses in intensive care units (ICUs). Methods : A cross-sectional research design was adopted for this study; participants were 126 ICU nurses working in five hospitals in B city. From December 2018 to February 2019, a survey questionnaire on NWE and PCCN were conducted. The collected data were analyzed with a multiple hierarchical regression analysis. Results : The mean score for NWE was $2.98{\pm}0.39$. Among the factors, basic work system was the highest ($3.39{\pm}0.41$), followed by leadership of the head nurse ($3.31{\pm}0.55$), interpersonal relationships ($2.77{\pm}0.62$), and institutional support ($2.58{\pm}0.52$). The mean score for PCCN was $3.52{\pm}0.46$. Among the factors, comfort was the highest ($3.77{\pm}0.62$), followed by respect ($3.55{\pm}0.56$), compassion ($3.43{\pm}0.60$), and individuality ($3.38{\pm}0.56$). The interpersonal relationship (${\beta}=.31$, p=.001) and the number of patients per shift (${\beta}=-.23$, p=.005) had a significant effect on PCCN, accounting for 25.9% of the total variance. Conclusion : These results suggest that it is necessary to enhance the relationship-oriented culture and reduce the workload of nurses in order to improve the quality of nursing care in ICUs.

• 실천공학교육논문지
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• 제15권3호
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• pp.729-738
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• 2023

본 연구는 입학자원의 계속적인 감소와 대학 재정의 외부 의존 심화 등 대학의 대내외적 환경 변화에 따라 대학의 존립과 경쟁력 강화를 위해 대학의 조직혁신이 필요하다는 문제의식에서 대학 교직원들을 대상으로 조직학습역량, 조직몰입, 프로티언 경력태도, 조직 혁신성의 관계를 살펴보았다. 분석결과는 다음과 같다. 첫째, 조직학습역량은 조직 혁신성에 정적영향을 나타냈다. 둘째, 조직학습역량은 조직몰입에 정적 영향을 미쳤다. 셋째, 조직몰입은 조직 혁신성에 정적 영향을 미쳤다. 넷째, 조직 학습역량과 조직 혁신성의 관계에서 조직몰입은 매개효과, 프로티언 경력태도는 조절효과를 나타냈다. 이러한 연구 결과는 변화하는 환경에서 대학의 조직 혁신성을 높이기 위해서 구성원들이 조직에 몰입할 수 있는 환경과 주도적인 경력 지향성을 개발할 필요가 있다는 시사점을 제공한다.

• 사회복지연구
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• 제36호
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• pp.281-299
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• 2008

지역사회 정신건강 서비스 지원을 수반하는 독립주거 (Supported Housing)는 정신장애인들에게 더 나은 삶의 질, 독립성, 지역사회 통합의 기회를 제공하는 이상적이고도 실현 가능한 주거모델로 간주되어 오고 있다. 그러나 독립주거의 긍정적 결과물 가운데 하나인 삶의 질과 관련된 요인들에 대한 선행연구는 부족하다. 본 연구는 개인 및 환경적 요인들과 독립주거에 거주하는 정신장애인들의 삶의 질과의 관계에 대하여 분석하는 것이 주목적이다. 이 목적을 위해 본 연구는 미국 펜실베니아주 필라델피아시의 독립주거 프로그램인 SIL(Supported Independent Living)에 거주하는 237명의 중증 정신장애인을 연구대상으로 하고 있다. 연구자료는 연구 참여자들과의 인터뷰, 정신건강 서비스 행정데이터 및 2000년도 미국 센서스 자료가 사용되었으며 다중 회귀분석을 이용하여 인적자원, 주거환경, 지원 프로그램, 서비스 요인과 삶의 질과의 관계를 분석하였다. 연구결과 정신건강 진단, 정신질환 수준, 신체 및 정신건강 상태, 그리고 프로그램 관리자와의 우호적 관계가 삶의 질과 관련이 있는 것으로 나타났다. 본 연구에서 파악된 삶의 질과 관련된 요인들은 중증 정신장애인들의 더 나은 삶의 질을 통한 안정된 독립생활에 대한 욕구를 충족시켜 줄 수 있는 지역사회 서비스 계획 및 정책 개발에 도움을 줄 것이다.

• Asia Marketing Journal
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• 제14권4호
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• pp.143-165
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• 2013

Sales force automation (SFA) technologies are increasingly used to support customer relationship management (CRM) strategies. However, the popular press reports mixed results among companies incorporating SFA technologies and the previous studies have less interested in relationship quality between sales person and customer as an outcome of SFA. Actually the improved quality of the salesperson-customer relationship may be the most important outcome of SFA usage. This outcome is especially meaningful in today's marketplace given the increasing focus placed on customer retention and other customer related performance such as customer lifetime value. Therefore, this study seeks to further examine the impact of SFA usage within two different firms using SFA technologies to examine the impact of SFA usage on both customer relationship quality and sales performance. Additionally, the moderating roles of perceived managerial support and salesperson experience on the outcomes of SFA usage are examined. The results shows that direct effect of SFA usage on performance was not significant but highlight the mediating role of customer relationship quality in the SFA usage - sales performance relationship. Also, this research examines a number of moderating effects of both management supports for SFA and salesperson's sales work experience. The results indicate that management support has a significant direct influence on relationship quality and salesperson performance, but not a significant moderating effect on the relationship between SFA usage and the outcomes (relationship quality and performance). Thus moderating effects were not supported but find significant main effects. First of all, finding of this study suggest that a formula for successful SFA implementation must be one that highlights a SFA usage → relationship quality → sales performance sequence. This means when sales person use SFA they must build relationship with customer first then will return some long term performance. Second, the implications of not considering the introduction of big technology initiatives in terms of fit within the company's culture, strategy, structure, and environment may in many cases be quite noteworthy. Therefore, the launching of a new technology in the firm, such as SFA, may have a nonlinear impact upon overall firm performance, depending on the presence of other complimentary resources and capabilities. Finally the authors offer a number of implications for research and practice, and suggest directions for future SFA research that may further improve our understanding of this increasingly relevant topic.