• Journal of Distribution Science
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• v.21 no.4
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• pp.21-33
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• 2023

Purpose: To study, analyze, and investigate how to improve the service quality distribution and perceived value of passenger loyalty in low-cost airlines in Thailand. Research Design, data, and methodology: The data was collected from low-cost airline passengers who had used low-cost airlines within Thailand more than twice in the last 12 months. In total, 632 questionnaires were received, representing 97.32%, and in-depth interviews were done using the semi-structured technique. The key informants were either executives or representatives from 4 low-cost airlines operating in Thailand. We utilized structural modeling techniques to examine the data relevant to the investigation. Results: The results show that low-cost airline passengers in Thailand have strong opinions about the perceived value of the passenger loyalty of low-cost airlines within this sector of the Thai air travel industry. The variables were sorted in order of importance and included passenger loyalty, satisfaction, trust, perceived value, and service quality distribution. The relationship between the service quality distribution variables and the significance in relation to passenger loyalty according to low-cost airlines in Thailand showed that service quality distribution had a positive effect on perceived value and that passenger satisfaction has a direct positive effect on passenger loyalty. Conclusions: The 8 QPSTL strategy is successful in terms of service quality distribution and passenger satisfaction, therefore it is an important aspect of low-cost airlines in Thailand.

• Particle and aerosol research
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• v.15 no.1
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• pp.27-36
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• 2019

Numerical analysis has been conducted on three-dimensional airflow distribution in the passenger cabin of a high-speed electric train. The types of air distribution systems investigated in the present study were those of TGV and Shinkansen. The Reynolds-averaged Navier-Stokes equations governing the mass and momentum conservations of the airflow in the cabin were solved by using a finite volume method, which are coupled with the standard $k-{\varepsilon}$ turbulence model equations. Predicted velocity distributions were presented on several selected planes in the passenger cabin. The present three-dimensional simulations were found to show the overall features of the airflow in the passenger cabin fairly well. In particular, it was shown that the type of air distribution for Shinkansen was more suitable for a non-smoking cabin than that for TGV.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.2
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• pp.95-104
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• 2018

Using network betweenness centrality we attempt to analyze the characteristics of Seoul metropolitan subway lines. Betweenness centrality highlights the importance of a node as a transfer point between any pairs of nodes. This 'transfer' characteristic is obviously of paramount importance in transit systems. For betweenness centrality, both traditional betweenness centrality measure and weighted betweenness centrality measure which uses monthly passenger flow amount between two stations are used. By comparing traditional and weighted betweenness centrality measures of lines characteristics of passenger flow can be identified. We also investigated factors which affect betweenness centrality. It is the number of passenger who get on or get off that significantly affects betweenness centrality measures. Through correlation analysis of the number of passenger and betweenness centrality, it is found out that Seoul metropolitan subway system is well designed in terms of regional distribution of population. Four measures are proposed which represent the passenger flow characteristics. It is shown they do not follow Power-law distribution, which means passenger flow is relatively evenly distributed among stations. It has been shown that the passenger flow characteristics of subway networks in other foreign cities such as Beijing, Boston and San Franciso do follow power-law distribution, that is, pretty much biased passenger flow traffic characteristics. In this study we have also tried to answer why passenger traffic flow of Seoul metropolitan subway network is more homogeneous compared to that of Beijing.

• Journal of Distribution Science
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• v.21 no.8
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• pp.69-82
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• 2023

Purpose: This research aims to explore the effects of airline's pricing and service quality through service distribution process on repurchasing intention of the air passengers with meditations of passenger satisfaction and airline brand. Research design, data and methodology: This paper particularly focused on employing the moderating effect with two different market segmentations, namely leisure and corporate purpose travelers, in the Korean market. The total sample size of this research is 363 respondents of the general public in Korea. For the methodology of this research, structural equation modeling (SEM) was utilized for the statistical analysis. Results: It figured out that passenger satisfaction is ultimately the most important among variables of price, service quality and repurchase intention for both groups. On the contrary, the relationships, between price and airline brand in both groups, and between airline brand and repurchase intention in the leisure travel only, were not noted as beneficial effects. Conclusions: More noteworthy was that airline brand had a positive influence on repurchase intention in the corporate travel group. Based on this research, the results will deliver the contributions to the commercial airlines in the future.

• Journal of Information Processing Systems
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• v.14 no.3
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• pp.694-708
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• 2018

China possesses a passenger dedicated line system of large scale, passenger flow intensity with uneven distribution, and passenger nodes with complicated relations. Consequently, the significance of passenger nodes shall be considered and the dissimilarity of passenger nodes shall be analyzed in compiling passenger train operation and conducting transportation allocation. For this purpose, the passenger nodes need to be hierarchically divided. Targeting at problems such as hierarchical dividing process vulnerable to subjective factors and local optimum in the current research, we propose a clustering approach based on self-organizing map (SOM) and k-means, and then, harnessing the new approach, hierarchical dividing of passenger dedicated line passenger nodes is effectuated. Specifically, objective passenger nodes parameters are selected and SOM is used to give a preliminary passenger nodes clustering firstly; secondly, Davies-Bouldin index is used to determine the number of clusters of the passenger nodes; and thirdly, k-means is used to conduct accurate clustering, thus getting the hierarchical dividing of passenger nodes. Through example analysis, the feasibility and rationality of the algorithm was proved.

• Journal of the Korean Geographical Society
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• v.34 no.1
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• pp.47-61
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• 1999

The purpose of this study is to grasp position of Sachon airport-local airport-especially the characteristics of it's air passengers, the distribution of passengers hinterland on their purposes of the travel and on the day of the week, and the spatial structure of hinterland The results is as follows The distribution of the hinterland on the purposes of a passenger's travel shows the hunterland of friend and acquauntance visit is wider than that of business, And the middle level of its size is sightseeing The hinterland of commuting includes only Chinju, so the range of passengers' social activities is wider than that of passenger' economic activities In the distribution of the hunterland on the day of the week, the distnbution of the weekday is wider than that of the holidays, but the passenger travel to Chinju is concentrated on the holidays. As rnentioned adove, the hinterland centenng around Sachon airport is Chinju sity field. Tongyoung. Sachon and Koje city field, Kwangyang city and Namhae, Sanchong, Kosung, Hadong, Uiryoung county field. It is a little different result from the area of reverse commuting of the elementray, middle and high school Leachers living in Chinju That's because air passenger travel mainly occurs in industrial and sighrseeing cities

• The Journal of Industrial Distribution & Business
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• v.15 no.1
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• pp.1-8
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• 2024

Purpose: The purpose is to investigate the types of communication between aviation industry workers and passengers according to environmental changes following the COVID-19 pandemic. This study analyzes the impact of verbal and non-verbal communication styles of airport staff, especially those working at airline check-in counters, on passenger satisfaction. Research Design: The research design focuses on the impact of verbal communication styles and non-verbal communication factors of airline check-in counter staff, who represent the initial point of contact with passengers among airport staff, on passenger satisfaction. The survey period for sample collection was from July 1 to July 30, 2023, and the study was conducted targeting passengers boarding aircraft through Incheon Airport and Gimpo Airport. Result: First, it is important for airport staff to recognize all passengers, especially corporate customers, as corporate customers rather than simply as individuals boarding an airplane. Second, as the importance of non-verbal expressions increases due to the impact of COVID-19, physical and verbal responses are necessary. Third, it is important to check which language the passenger understands. Conclusions: Since communication through nonverbal expressions has become more important since COVID-19, airport employees need to recognize the importance of nonverbal communication. This awareness can serve as a foundation for building trust between airport staff and passengers.

• Journal of the Economic Geographical Society of Korea
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• v.20 no.2
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• pp.158-172
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• 2017

This study analyzes the time-space variability for the weekly passenger flow of the Seoul Subway system based on the dynamic visualization methods. For the purpose, we utilize one-week T-card transaction databases. By applying data mining algorithms, we extract passenger data for edge flows, on/off passengers at each subway station per minute interval time. It is practically intractable to analyze such spatio-temporal passenger flows by general statistical techniques. We employ dynamic visualization methods to analyze intuitively and to grasp effectively characteristics of the diurnal passenger flows on the Seoul Metropolitan Subway system during one week. As the result, we found that substantial differences exist on the spatio-temporal distribution patterns among days as well as between weekdays and weekend. We also investigates the time-space variability among eight major centers, and we found wide differences in their spatio-temporal distribution patterns.

• Journal of the Korean Society of Combustion
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• v.8 no.2
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• pp.7-16
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• 2003

The transfer of air pollutants between passenger room and service room in train are investigated by the computational analysis. The effects of service room temperature, inlet velocity, initial concentration and heating are studied. The flow induced by the difference of density between two rooms is found to take the major role in transfer of polluted air. Low temperature of service room enhances the polluted air flow into passenger room along the floor. Exhaust fan above the door between two rooms is not effective for this case. Strong inlet flow is found to suppress polluted air flow from service room. The heating of passenger room can promote air pollution.

• Journal of the Society of Naval Architects of Korea
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• v.48 no.1
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• pp.62-66
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• 2011

The present work focuses on the evaluation of thermal comfort in passenger cabin of a cruise ship. A computational fluid dynamics (CFD(Airpak)) is used to calculate air velocity and temperature distribution in the passenger cabin as well as PMV and PPD. The CFD is used to simulate two different cases, room unit system and wardrobe duct system. Both of cases are simulated in summer environment condition. The room unit system and wardrobe duct system are compared and evaluated by ISO 7730 thermal comfort categories. The performance of room unit system is shown to be more effective for this typical case of passenger cabin.