• Journal of Korean Society for Quality Management
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• v.33 no.4
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• pp.12-20
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• 2005

Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. On the other hand, service chain management is an analogous systems approach that is especially suitable for delivering mobile services such as parcel delivery, cable installation, and home health care. The key elements that distinguish service supply chain management from supply chain management are bidirectional optimization, management of productive capacity, and management of perishability. The purpose of this study is to maintain the construction of service chain management by proving that service quality in after-sales service can be improved through service chain management. First of all, supply chain management, service quality, and service chain management were introduced in theoretical research. In empirical research, it was selected the domestic enterprise that produce electronic appliances with after-sales service, and some customers using the enterprise's after-sales service in the metropolitan area were selected as a sample by convenience sampling method and examined.

• Korean Journal of Agricultural Science
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• v.45 no.4
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• pp.811-821
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• 2018

This study focused on the improvement of blueberry delivery service using pre-cooled ice and $SO_2$ pads to prevent an increase in the fruit temperature as well as decay. To maintain the fruit quality during low temperature storage, the effect of a $SO_2$ pad and modified atmosphere packaging was also examined. Harvested blueberries were precooled at $15^{\circ}C$, sorted, and packaged. And the fruits were placed in a similar environment as that for the parcel service. Part of the fruits were stored at $0^{\circ}C$ for long term storage. The air temperature in the delivery box increased along with an increase in the simulated delivery time regardless of the treatment. However, the rate of temperature increase was lower in the ice pad treatment. No significant difference was not found after 48 h. The oxygen concentration in the box ranged between 10.5 - 14.5% in the ice pad treatment, which was higher than that of the untreated control (7.5 - 11.9%) whereas the $CO_2$ concentration was lower in the ice pad treatment. No differences were found in the occurrence of off-flavor, decay, and sensory quality loss during the 48 hours of the parcel service simulation. The combined treatment of the $SO_2$ pad and modified atmosphere packaging (MAP) using a perforated film increased the shelf-life of the blueberry fruits, the overall quality such as firmness, and the soluble solid content was not different between the treatments except for the decay incidence. No decayed fruit was found in the combined treatment. However, the percentage of decayed fruit in the control was 25% on day 15 of storage and 75% on day 33 of storage, respectively.

• International Commerce and Information Review
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• v.18 no.2
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• pp.27-51
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• 2016

The purpose of this paper is to examine correlations between the facilitating factors of the B2C e-commerce and the online shopping and the overseas direct purchase for the purpose of suggesting the successful logistics operational strategies for the domestic parcel delivery service companies. This paper conducts wide literature reviews and empirical analyses on relationships between the facilitating factors of B2C e-commerce and the online shopping and the overseas direct purchase in B2C e-commerce. We built two regression equations that dependable variables are the turnover of online shopping and the amount of imports by international postal logistics services respectively. The former equation's estimation results show that all the independable variables are affecting the dependable variable in the long-term jointly. And, the results show that the change of the turnover of online shopping is affected not only by the change of the usage count of a credit card and the real GDP, but also by the change of the error-correction variable. The latter equation's estimation results show that all the independable variables are affecting the dependable variable in the long-term jointly. Futhermore, the results show that the change of the amount of imports by international postal logistics services is affected not only by the change of the usage count of a credit card, the exchange rate and the internet protocol IPv4, but also by the change of the error-correction variable. Based on these research results, a high advanced strategic approach for optimum parcel delivery services is highly required.

• Korean Management Science Review
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• v.21 no.3
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• pp.115-127
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• 2004

In this paper, we describe an intelligent monitoring and control system for pick-up/delivery service. This system applies geographical information system(GIS), global positioning system(GPS) and wireless communication technologies for managing pick-up/delivery operations more effectively. It consists of three subsystems, pick-up/delivery sequence planning system, pick-up/delivery monitoring system, and PDA execution system. Pick-up/delivery sequence planning system generates routes and schedules for pick-up/delivery using GIS and optimization techniques. Pick-up/delivery monitoring system monitors current positions of vehicles and actual pick-up/delivery results as compared with planned routes and visit times, while PDA execution system transmits information for vehicles positions and actual pick-up/delivery results using GPS and wireless communication technologies. The intelligent monitoring and control system is currently being used for the pick-up parcel service in a local post office of Korea Post.

• Proceedings of the Safety Management and Science Conference
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• 2010.04a
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• pp.415-421
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• 2010

Door to door service is a typical method for individual parcel deliveries. In the current delivery information system, a delivery person manually input the information of many delivery results, which causes inefficiency and difficulties of tracking deliveries. This study suggests an enhanced delivery information system which has the following two characteristics. Firstly, a tagged RFID transmits the delivery result information to the main server by just collecting RFID at a place of destination. Secondly, with the characteristics of rewritable method, the collected RFID is to be input new information and tagged to other parcels.

• IE interfaces
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• v.19 no.3
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• pp.202-213
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• 2006

In this paper, we develop a planning system for the routing and scheduling of vehicles in pickup and delivery service such as door-to-door parcel service. Efficient routing and scheduling of vehicles is very important in pickup and delivery service. The routing and scheduling problem is a variation of vehicle routing problem which has various realistic constraints. We develop a heuristic algorithm based on tabu search to solve the routing and scheduling problem. We develop a routing and scheduling system installed the algorithm as a planning engine. The system manage the basic data and uses GIS data to make a realistic route plan.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.28 no.1
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• pp.143-152
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• 2010

These days, we can't confirm cadastre information about stereoscopic digital map that was consist of 2 dimensions and more difficult to understand of detailed parcel boundary, area, land using for 3 dimensions. An each local government providing three-dimensional that are connected to an aerial photograph with cadastre maps. Satisfaction is high for citizens but, this service additional cost for purchase of an aerial photograph order to provide of it. So far, in various ways are under study about three dimensions using Google Earth which is possible to provides 3 dimensional information by real time for individual parcel situation. The purpose of this study was analyzed an accuracy of overlapping between cadstre maps and an image on Google Earth Web in the each different coordinates system. Also, this paper could be provided for use possibility of 3 dimensions information service with an indicator of using or a guideline of direction for local government which provide 3 dimensions information oneday.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.22 no.6
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• pp.1283-1292
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• 2012

As delivery services market has grown the damage cases are also continuously increased. When using delivery services, Customers would not be compensated in any way. Perhaps worse, losing a cargo would create a great deal of trouble. Because the lack of evidence, they takes a lot of time to clarify who is responsible. To prevent these things, we must create, collect, maintain and confirm. In this paper, we introduce new delivery system with a trusted third party for non-repudiation services. Moreover, in damage case, we show that the proposed system is efficient and provide non-repudiation. Using sending and receiving codes, the proposed system identifies a responsible subject with quickness and clearness.

• Proceedings of the Korea Institutes of Information Security and Cryptology Conference
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• 2003.12a
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• pp.669-685
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• 2003

Nowadays mobile phones and PDAs are part and parcel of our lives. By carrying a portable mobile device with us all the time we are already living in partial Pervasive Computing Environment (PCE) that is waiting to be exploited very soon. One of the advantages of pervasive computing is that it strongly supports the deployment of Location-Based Service(s) (LBSs). In PCE, there would be many competitive service providers (SPs) trying to sell different or similar LBSs to users. In order to reserve a particular service, it becomes very difficult for a low-computing and resource-poor mobile device to handle many such SPs at a time, and to identify and securely communicate with only genuine ones. Our paper establishes a convincing trust model through which secure job delegation is accomplished. Secure Job delegation and cost effective cryptographic techniques largely help in reducing the burden on the mobile device to securely communicate with trusted SPs. Our protocol also provides users privacy protection, replay protection, entity authentication, and message authentication, integrity, and confidentiality. This paper explains our protocol by suggesting one of the LBSs namely“Secure Automated Taxi Calling Service”.

• Journal of the Korean Society of Safety
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• v.38 no.2
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• pp.52-59
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• 2023

Due to the routine nature of social distancing in accordance with the COVID-19 pandemic, the logistics industry is under rapid development, given that offline demand is focused on online platforms. The number of warehouse workplaces and workers are steadily increasing per annum, and the industrial accident rate of transportation, warehouse, and telecommunication industries to which warehouse employees belong is higher than the total industrial accident rate in Korea. In previous studies, warehouse workers reported exposure to health hazards such as musculoskeletal disorders due to the handling of heavy objects and improper working postures. Accordingly, in this study, a survey was conducted to investigate symptoms of musculoskeletal disorders with focus on parcel delivery workers nationwide. The questionnaire included a musculoskeletal disorder symptom survey table to identify information such as worker occupational history, work type, and signs or symptoms of musculoskeletal disorders. Survey response data from 453 people were obtained to determine the influence of delivery business characteristics on occupational musculoskeletal disorders, and the influencing factors were analyzed. Based on the results, in the analysis of pain with respect to body part, the duration, degree, and frequency of pain were highest in the leg part, and as a result, the average value for the leg part exhibited a significant difference from those of other body parts. In addition, 52.32% of workers exhibited symptoms of musculoskeletal disorders, and a high number of patients with musculoskeletal disorders was observed in the work group with less than three years of service and with ages ranging from 30-39. The results of this study can serve as basic data for the derivation of a management plan that meets the characteristics of musculoskeletal disorders that impact logistics workers overburdened with work due to the rapid increase in parcel delivery volume in accordance with an increase in online consumption.