• Asia pacific journal of information systems
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• 제27권3호
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• pp.156-175
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• 2017

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers' psychological processes and presents useful implications on the importance of privacy and security in these services.

• 산업경영시스템학회지
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• 제35권2호
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• pp.189-195
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• 2012

Parcel delivery services are a bit different from general vehicle routing problems since the services require a deliver's walking time to give the parcel to the customer. This time takes more than 1/4 of total delivery time, but it is ignored for the convenience of algorithm design in general. The walking time is too big to be ignored if we need to estimate necessary delivery time precisely as much as possible, or to design a heuristic with varying vehicle moving speeds in metropolitan area. For these reasons, the walking times are surveyed and analyzed to use on the design of VRP heuristic for parcel delivery services in this research.

• 한국포장학회지
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• 제21권2호
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• pp.61-65
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• 2015

Agricultural products packaged for transportation are put in the various dangerous environments owing to the damage factors like vibration, shock, compression, climate etc. under the distribution process. On fruits packaging for transportation, especially, the shock and vibration is considered as the most important damage factors. A major cause of shock damage to fruits is drops during manual handling. Especially, the damages of fruits during the parcel delivery service are very serious. The parcel delivery services of fruits are increasing and contribute to increasing of farm house earning. Also, the freight vehicle is mostly used to transport the fruits. Shock and impact generated by the freight vehicle may give serious damage to fruits. The optimum packaging design of parcel delivery service of fruits during transportation is required to reduce the fruits damages. In order to design the packaging system for parcel delivery service of fruits considering the transportation environment, the comprehension of characteristics for vibration and shock generated by manual handling and acting on transportation vehicles under various road conditions and loading methods is required. This research was performed to analyze the shock characteristics, acceleration level and power spectral density (PSD) during the parcel delivery service of fruits. The overall level of recommended PSD profile in a specific transportation of parcel delivery service for fruits was $0.63G_{rms}$.

• 산경연구논집
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• 제9권5호
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• pp.25-35
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• 2018

Purpose - The purpose of this paper is to partition a last-mile delivery network into zones and to determine locations of last mile delivery centers (LMDCs) in Bangkok, Thailand. Research design, data, and methodology - As online shopping has become popular, parcel companies need to improve their delivery services as fast as possible. A network partition has been applied to evaluate suitable service areas by using METIS algorithm to solve this scenario and a facility location problem is used to address LMDC in a partitioned area. Research design, data, and methodology - Clustering and mixed integer programming algorithms are applied to partition the network and to locate facilities in the network. Results - Network partition improves last mile delivery service. METIS algorithm divided the area into 25 partitions by minimizing the inter-network links. To serve short-haul deliveries, this paper located 96 LMDCs in compact partitioning to satisfy customer demands. Conclusions -The computational results from the case study showed that the proposed two-phase algorithm with network partitioning and facility location can efficiently design a last-mile delivery network. It improves parcel delivery services when sending parcels to customers and reduces the overall delivery time. It is expected that the proposed two-phase approach can help parcel delivery companies minimize investment while providing faster delivery services.

• 한국산업정보학회논문지
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• 제22권5호
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• pp.85-100
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• 2017

택배사들은 지속적으로 늘어나는 택배 수요와 이를 처리할 배송 인력의 부족, 배송 난(難) 지역의 해소 및 택배거점 확보의 필요성, 배송비용 상승에 대한 대응 등 사업 수행상의 어려움에 직면하고 있는 상황에서 노인의 일자리를 창출하는 실버택배 서비스를 도입하는 CSV 활동을 진행하고 있다. 본 연구에서는 실버택배 서비스 품질과 택배사의 CSV 활동 및 소비자 개인특성요인이 택배사에 대한 신뢰 및 사용의도에 미치는 영향을 살펴보았다. 본 연구의 실증분석에서는 택배서비스를 이용해본 경험이 있는 개인을 대상으로 온 오프라인으로 설문조사를 실시하였으며, 최종적으로 216개의 표본으로 실증분석 하였다. 연구결과를 살펴보면 먼저, 실버택배 서비스 품질인 신속성은 신뢰에 유의한 영향을 미치는 것으로 나타났으나 안전성은 유의한 영향을 미치지 않는 것으로 나타났다. 둘째, 실버택배 서비스 업체의 CSV 활동의 진정성은 신뢰에 유의한 영향을 미치는 것으로 나타났으나, CSV 활동의 적합성은 유의한 영향을 미치지 않는 것으로 나타났다. 또한 소비자 개인 특성인 소비가치와 윤리적 소비성향은 신뢰에 유의한 영향을 미치는 것으로 나타났으며, 실버 택배사에 대한 신뢰 또한 사용의도에 유의한 영향을 미치는 것으로 나타났다.

• 대한안전경영과학회지
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• 제13권3호
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• pp.97-105
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• 2011

In order to determine home delivery service routes, conditions specified for each parcel such as customer-assigned delivery times and parcel contents should be considered, so the conventional route search algorithms have some limits to be applied for home delivery services. In this study, a multi-purpose route searching algorithm is suggested in order to deal with every requirement of deliveries that vary in delivery distances, contents and appointed times. A simulation study to verify the performances of the system with example data of Seoul and Kyungki provinces shows that it significantly improves the customer satisfaction and the productivity of delivery businesses.

• ETRI Journal
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• 제44권2호
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• pp.220-231
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• 2022

Building smart transportation services in urban cities has become a worldwide problem owing to the rapidly increasing global population and the development of Internet-of-Things applications. Traffic congestion and environmental concerns can be alleviated by sharing mobility, which reduces the number of vehicles on the road network. The taxi-parcel sharing problem has been considered as an efficient planning model for people and goods flows. In this paper, we enhance the functionality of a current people-parcel taxi sharing model. The adapted model analyzes the historical request data and predicts the current service demands. We then propose two novel online routing algorithms that construct optimal routes in real-time. The objectives are to maximize (as far as possible) both the parcel delivery requests and ride requests while minimizing the idle time and travel distance of the taxis. The proposed online routing algorithms are evaluated on instances adapted from real Cabspotting datasets. After implementing our routing algorithms, the total idle travel distance per day was 9.64% to 12.76% lower than that of the existing taxi-parcel sharing method. Our online routing algorithms can be incorporated into an efficient smart shared taxi system.

• 품질경영학회지
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• 제45권1호
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• pp.129-138
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• 2017

Purpose: This research aims to analyze the service process of corporate courier services in order to offer service providers possible directions for adaptation of new technologies and assurance of better quality services. Methods: Through the analysis on the parcel service process of company Y by applying service blueprinting method, the overall process and failure service points of corporate courier services can be recognized and investigated. Next, the several newer technologies, augmented reality glasses, exoskeleton, and drone are applied to the service process of company Y as they are suggested by the literature review and referenced to DHL's report on the Fourth Industrial Revolution. Then, service options to overcome the service failure points to improve the service process can be produced. Results: The parcel service process of the company Y is utilized as a hub-and-spoke structure by having distribution and delivery centers which separates customers into two types, ones using the total services and the others only using the delivery service. In addition, the main cause of the service failures is determined that it is due to the limited working hours of delivery centers compared to the workload. Conclusion: This research contributes in better understanding of corporate courier services and providing information for benchmarking. An empirical research on the costs and the efficiencies of applying the new technologies is suggested for the further improvement in the processes of corporate courier services.

• International Journal of Internet, Broadcasting and Communication
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• 제14권4호
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• pp.132-139
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• 2022

The development of the fourth industrial revolution and logistics 4.0 related technology, the growth of the e-commerce market, and the transition to a non-face to face society due to the pandemic are accelerating the growth of the logistics industry. Due to the growth of the logistics industry, various services are emerging to meet the requirements of the market, and research and technology development related to the parcel storage, which is an important element of the last mile service, is also underway. In the past, if it was difficult to deliver the goods directly to the recipient, the parcel storage installed near the delivery location was used, but the usability was not good and the storage of the goods was limited. In addition, the existing parcel storage has a lot of functional limitations compared to the advanced logistics technology, so it is necessary to develop a device that improves it. Therefore, this study conducted to secure safety for unmanned parcel storage devices with robot technology to improve usability and functionality in line with the advanced logistics industry. Based on ISO 10218, an industrial robot related standard, risk identification studies were conducted to derive results that contribute to the development of devices under development.

• 정보보호학회논문지
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• 제22권6호
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• pp.1283-1292
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• 2012

최근 택배산업의 성장과 물량이 급격히 증가하면서 피해 사례가 계속해서 늘어나고 있다. 현재 택배서비스 이용 시 피해가 발생한 경우 책임소재 입증불가 및 사업자의 책임회피로 택배 이용 고객들은 피해보상을 제대로 받지 못하고 있다. 특히 운송물 분실 시 택배사업자와 수하인 또는 대리인의 책임소재를 입증할 수 있는 증거자료가 부족하기 때문에 책임이 불명확하고 책임소재 파악을 위하여 많은 시간이 소요된다. 이를 사전에 방지하기 위해서 관련된 증거를 생성, 수집, 유지, 활용, 입증 등이 반드시 필요하다. 본 논문에서는 택배 운송장에서 발신자 정보와 수신자 정보를 암호화 및 코드화하여 개인정보를 보호한다. 또한, 피해 사례 발생 시, 정의된 발신 코드 및 수신 코드를 이용하여 발신 배송 수신에 대한 명확하고 신속한 책임 소재 파악이 가능하도록, 효율적이고 안전한 부인방지 프로토콜을 제안한다.