• Title/Summary/Keyword: Outsourcing Service

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Logistics Capability, Logistics Outsourcing and Firm Performance in Manufacturing Companies in Pakistan

  • AZIZ, Abdul;MEMON, Javed Ahmed;ALI, Shuaib
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.8
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    • pp.435-444
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    • 2020
  • This study investigates the role of logistics capability and logistics outsourcing on the performance of manufacturing companies in Pakistan. It examines how logistics capability affects firm's performance, why outsourcing is essential and how firms benefited if they outsource the service rather than establishing their own logistics capability. This research is based on a survey using structured a questionnaire to collect the primary data. The target population is logistics specialists of manufacturing companies in Pakistan with head offices based on Karachi, that have their own logistics or outsource their logistics. The questionnaire has been distributed to 500 respondents in 113 manufacturing companies in Pakistan. Confirmatory factor analysis has been used as statistical techniques to check the factor loading of the components, and SEM (Structural Equation Model) is used to check the impact of logistics capability on firm's performance as well as the role of logistics outsourcing as a mediator. The findings of the research suggest logistics capability has positive impact on the performance of the manufacturing companies in Pakistan, and logistics capability has also an impact on logistics outsourcing. On the other hand, the study found that logistics outsourcing has no significant impact on the manufacturing companies in Pakistan.

An Analysis of the SaaS Quality Impact on the Service Performance and Loyalty (SaaS(Software as a Service) 품질이 서비스 성과 및 충성도에 미치는 영향)

  • Kim, Eun-Hong;Park, Young-Sun;Nam, Kyung-Ok
    • Journal of Information Technology Services
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    • v.10 no.3
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    • pp.127-147
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    • 2011
  • Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

A Strategic Plan for the Effective Utilization of the Third Party Logistics (기업경쟁력(企業競爭力) 강화(强化)를 위한 제(第)3자물류(者物流)의 추진전략(推進戰略))

  • Lee, Young-Soo
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.13
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    • pp.389-409
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    • 2000
  • Recent demands of market forces are causing considerable attention to be forced on logistics functions and revitalizing interest in outsourcing them. The need to efficiently and economically adjust support to meet market demands is growing significantly. Logistics is playing a role it has never played before. In light of this, outsourcing to third parties has become a strategic issue demanding greater attention in corporate boardrooms. From the perspective of TPL users, this paper focuses on how best to make a strategic plan for the effective utilization of TPL. And the results are as follows : First, after deciding their logistics outsourcing, the companies have to set up the aim of TPL through development of logistical strategies. Second, the companies must decide service provider that fits to their business environment and conditions. Third, they have to conclude a contract with logistics service provider. Fourth, after doing the preparatory implementation they carry into effect the original implementation. Fifth, they use the result of original implementation to fix a partnership.

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A Case Study on the Information System Outsourcing based on the Utility Computing Concept (유틸리티 컴퓨팅(Utility Computing) 개념에 입각한 정보시스템 아웃소싱 사례에 대한 연구)

  • Hong, Hyun-Gi
    • Information Systems Review
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    • v.7 no.2
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    • pp.213-228
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    • 2005
  • Due to the rapid progress of IT utilization, many firms have been perplexed how to increase the productivity and efficiency of the Information System and also to reduce the Total Cost of Ownership (TCO) of IS Organization. This paper employs the lens of the competitive advantages through Information System Outsourcing (ISO) arrangement. And also the concept of the "Utility Computing" of IBM-VNS. The Information Outsourcing System(ISO) is the fully or partly endorsed IT Outsourcing method, that supplies IT infrastructure, application system and system maintenance service, as well for the company networks. Many companies have implemented their own Information System. But some of the projects were not successfully carried out. We found many reasons for such a unsatisfaction with the quality of the new Information system. In this paper we select the "HanGlas Group" as the Case Study for Information System Outsourcing to overcome such difficulties. Through this Case Study we will learn the positive and negative aspects of ISO based on Utility Computing.

A Study on PIMS Controls for PII Outsourcing Management under the Cloud Service Environment (클라우드 서비스 환경의 개인정보 위탁을 위한 개인정보보호 관리체계 통제 연구)

  • Park, Dae-Ha;Han, Keun-Hee
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.23 no.6
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    • pp.1267-1276
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    • 2013
  • Cloud consumers who use cloud computing services are obliged to review and monitor the legal compliance of cloud providers who are consigned the processes of the PII (personally identifiable information) from them. This paper presented possible scenarios for cloud PII outsourcing and suggested PIMS (personal information management system) controls for outsourcing management between cloud consumers and cloud providers by analyzing both international standards and domestic certification schemes related to cloud computing and/or privacy management based on the legal obligations for PII outsourcing from Korean "Personal Information Protection Act (PIPA)". The controls suggested can be applicable for developing the guidance of complying with privacy laws in organizations or the checklist of PII outsourcing management in PIMS certification.

Functional Privacy-preserving Outsourcing Scheme with Computation Verifiability in Fog Computing

  • Tang, Wenyi;Qin, Bo;Li, Yanan;Wu, Qianhong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.14 no.1
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    • pp.281-298
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    • 2020
  • Fog computing has become a popular concept in the application of internet of things (IoT). With the superiority in better service providing, the edge cloud has become an attractive solution to IoT networks. The data outsourcing scheme of IoT devices demands privacy protection as well as computation verification since the lightweight devices not only outsource their data but also their computation. Existing solutions mainly deal with the operations over encrypted data, but cannot support the computation verification in the same time. In this paper, we propose a data outsourcing scheme based on an encrypted database system with linear computation as well as efficient query ability, and enhance the interlayer program in the original system with homomorphic message authenticators so that the system could perform computational verifying. The tools we use to construct our scheme have been proven secure and valid. With our scheme, the system could check if the cloud provides the correct service as the system asks. The experiment also shows that our scheme could be as effective as the original version, and the extra load in time is neglectable.

Studies on Change of Logistics Concept and Introduction of 4PL

  • KIM, Jin-Hwan
    • East Asian Journal of Business Economics (EAJBE)
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    • v.9 no.1
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    • pp.27-39
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    • 2021
  • Purpose - According to the actual change of the logistics concept, the outsourcing activities of companies are actively progressing, and this is proceeding to third-party logistics and fourth-party logistics. This change in logistics situation raises the need for an in-depth understanding of four-party logistics. Research design, data, and methodology - In this study, first of all, the theoretical aspects of changes in the logistics concept are identified, along with the outsourcing and third-party logistics. Finally, the concept of four-party logistics, the background of its introduction, and future prospects will be explored. Result - The meaning of physical distribution is now passing through the existing three-party logistics and entering the era of four-way logistics. In addition, cost reduction and improvement of customer service through advanced logistics strategy can be said to be the company's competitiveness. Through this study, it can be seen that the conceptual change of logistics and the introduction of four-party logistics are closely related to the survival of the company's deficit in the market. Conclusion - In modern society, logistical competitiveness is the competitiveness of a company, and logistical activities of a company can be achieved through the process of entering the four-party logistics from the existing third-party logistics based on outsourcing. Then more customer-oriented service can be provided.

A Study on Degree of Understanding Toward Outsourcing of Technical Processing in University Library (목록 업무의 아웃소싱에 대한 인식도 연구)

  • 김포옥;노옥림
    • Journal of the Korean Society for information Management
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    • v.21 no.1
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    • pp.145-171
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    • 2004
  • This study aims at understanding in detail the process of constructing database from outsourced cataloging by investigating the actual conditions of university libraries nationwide regarding the outsourcing of cataloging processing that are being carried out in technical processing. And librarians' opinions about the cataloging inserted by outsourcing companies are considered and revised in depth. Also the degree of understanding of outsourcing company staffs regarding the cataloging is investigated then compared to that of library processing staffs and the difference is analyzed. Coupled with that, degree of understanding about CIP of National Library of Korea and functionality of reference cataloging of Korea Education & Research Information Service(KERIS) is investigated, thus the future directions to which technical processing of library should move forward are presented.

The Recent Trends and Controversy over Outsourcing of Cataloging in Academic Libraries (대학도서관 편목 업무 외주의 동향과 논쟁)

  • Yoon, Cheong-Ok
    • Journal of the Korean Society for Library and Information Science
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    • v.38 no.2
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    • pp.119-136
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    • 2004
  • The purpose of this study is to analyze cases of several academic libraries, both in Korea and other countries, which have outsourced part or all of cataloging operations and examine current trends and controversy over outsourcing. Contrary to expectations of reduced expenses and increased efficiency in cataloging, outsourcing often results in bibliographic records of low quality which require additional costs to correct errors and maintain consistency and accuracy of records, and therefore, fails to reach the goal. Due to the absence of high quality bibliographic utilities, union catalogs, and authority databases, and lack of expertise in cataloging among outsourcing service providers, it seems that outsourcing is not currently an appropriate tactic for cataloging in academic libraries in Korea.

An Empirical Study on the Obligations of Contractual Parties for Successful IT Outsourcing (성공적인 IT 아웃소싱을 위한 계약당사자간 책임 요소에 대한 실증 연구)

  • Kim, Young-Gon
    • Journal of the Korean Society for information Management
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    • v.24 no.3
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    • pp.21-41
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    • 2007
  • IT outsourcing has become a critical component of organizations, but improper expectations, ambiguous contracts and unclear goals frequently cause the failure of IT outsourcing. Especially we have to be concerned about the uncareful management of customer-supplier relationships based on a psychological contract perspective. This study focuses on the obligations of contractual parties for IT outsourcing which influence the outsourcing relationship(OR) and the successful performance of IT outsourcing(OP). The supplier obligations consist of the achievable infrastructure(S1) and capability(S2), and the customer obligations is composed of the acceptable environment(C1) and acceptability(C2) for IT outsourcing. This paper shows that the S1, S2, and C2 have an effect on the OR, the OR on the OP, and the S2 also on the OP directly. The four components of customer-supplier obligations are mutually related to each other. What is more, we must notice that the S2 has strong connections with the C2.