• 대한예방한의학회지
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• 제23권3호
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• pp.13-20
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• 2019

Objectives : The aim of this study is to investigate the use experience of other medical institution of outpatients of Korean medical institution. Methods : Cross-sectional study using the 2017 Korean Medicine Utilization and Herbal Medicine Consumption Survey was conducted. Demographic variables and frequent diseases were analyzed according to the experience of using other medical institutions. The proportions of experience of using other medical institutions of patients with frequent diseases of Korean medical outpatient were analyzed. Results : Fifty-three percent of outpatient had experiencing using other medical institutions for the same symptoms. The frequent diseases of the two groups were similar. The proportion of single use of Korean medicine for injury of lumbar and pelvic, rhinitis, and menstrual disorders were relatively high. Conclusions : There was no notable difference in the frequent diseases according to use experience of other medical institution. Further studies on this topic are needed.

• 한국산학기술학회논문지
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• 제20권10호
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• pp.351-357
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• 2019

본 연구는 일개 종합병원을 이용한 외래환자들을 대상으로 환자경험평가를 시행하여 외래진료의 전반적인 과정에 있어 환자가 경험한 의료서비스를 확인하고, 환자경험 및 인식에 영향을 미치는 주요 요인을 분석하고자 하였다. 조사대상은 2018년 5월 14일부터 5월 28일까지 일개 대학병원에서 외래진료 경험이 2회 이상 있는 환자 100명을 조사대상으로 선정하였다. 조사결과 성별로는 여자가 60.0%, 남자가 40.0%로 여자가 더 많은 분포를 보였고 연령별로는 60세 이상이 53.0%, 59세 이하가 47.0%로 60세 이상 그룹이 59세 이하 그룹보다 더 많은 분포를 보였으며, 병원을 이용하게 된 동기는 "병원이 가까이 있어서"가 42.0%로 가장 많은 분포를 보였으며, "의료진의 실력이 좋아서" 36.0%, "타 병원에서 권유받아서" 7.0% 순이었고 "주위사람 소개로"가 1.0%로 가장 적은 분포를 보였다. 이상의 연구결과, 환자 중심의 의료서비스를 제공하기 위한 문제점 파악과 환자의 요구에 부응하는 의료서비스 및 차별화된 의료서비스 방안을 모색하기 위한 기초 자료로 활용될 수 있을 것이다.

• 한국직업건강간호학회지
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• 제21권3호
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• pp.299-307
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• 2012

Purpose: This descriptive study attempted to identify the influence of internal marketing perception, empowerment, and job satisfaction on customer orientation of clinical nurses. Methods: The subjects were 411 nurses with over one year working experience in a university hospital, located in I-city. The data were collected from April 20 to 30, 2012. using a self-report questionnaire. The data were analyzed using hierarchical multiple regression with the SPSS/WIN 17.0 program. Results: There were significant differences in customer orientation depending on general characteristics(age, marital status, education, position, clinical experience, and department). Internal marketing perception, empowerment, and job satisfaction correlated with customer orientation. As the results of hierarchical multiple regression analysis for impact factors on nurses' customer orientation show, factors are the outpatient department in working places(${\beta}$=.10), education and training in internal marketing perception(${\beta}$=.12) and empowerment(${\beta}$=.44), which accounted for 31.1% of customer orientation. Conclusion: Therefore, nurse managers should identify the needs to perceive nurses as internal customers, and the internal marketing strategy should be performed to empower nurses. Also, it is needed to place nurses with high customer orientation at the outpatient department.

• 보건행정학회지
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• 제15권3호
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• pp.79-93
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• 2005

The purpose of the study is to identify Ambulatory Care Sensitive Conditions (ACSC) and their potential health insurance applicability in Korea, using the correlation and regression analysis with the empirical data provided by Korean Health Insurance Review Agency(KHIRA). Here, ACSC would be thought of as conditions that when timely and effectively treated in the outpatient medical services can help reduce the risk of hospitalizations. As for ACSC, reducing accessibility for outpatient visit results in increasing hospitalization. In this respect, the ACSC concept is popularly adopted as one of the performance indicators of the national health system. As one of main results, fortifying the accessibility to necessary health care in a way of sharing appropriately the role with private health insurance can lead to the efficiency of national health care delivery systems in view of total health care expense, in particular in a case of ACSC children. Lastly, we would like to strongly suggest that the disease treatment data set reported to KHIRA needs to be opened to private insurance companies only for illness experience investigation.

• 한국실내디자인학회논문집
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• 제9호
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• pp.18-23
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• 1996

Among the building types in which behavioral issues play, the largest role are institutional environments. Such setting share a number of important characteristics ; they serve specific population (e.g. the ill, the elderly , '||'&'||' inmates) : they are directed toward specific social behavioral objectives(e.g medical care, education , '||'&'||' rehabilitation); and they are "Total institution" in which residents spend all of there time. The basic concepts and theories of environment-behavior studies are of direct relevance in understanding such social institutions. In this study, I have examined the relationships between waiting and the specific conditions of the hospital experience. More specifically, this is a study of visitors (outpatient) within the context of the hospital , and the physical setting designated for their use in the outpatient waiting room. Environment behavior studies, with its commitment to individual behavior and the physical environment might well be a particularly way by which a study of waiting rooms can demonstrate the power of this approach and its integrative among disciplines.

• 보건행정학회지
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• 제29권3호
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• pp.262-276
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• 2019

Background: The most important thing to strengthen primary care is to prove that the continuity of primary care is an essential area for good health outcomes. The purpose of this study is to analyze the effect of outpatient continuity of primary care on the hospitalization experience of diabetes mellitus in new diabetic patients. Methods: Using the Korean National Health Insurance Service national sample cohort (NHIS-NSC 2011-2015) data, 3,391 new diabetic patients in 2012 were selected for the study. Multiple logistic regression was performed to investigate the effect of outpatient continuity of primary care on hospitalization in new diabetic patients. Results: The outpatient continuity of primary care in new diabetic patients was measured by the continuity of care index, which showed that 69.4% (n=2,352) were high level and 30.6% (n=1,039) were low level. Patients who had high continuity of primary care at the early stage of diabetes diagnosis showed 3.49 times more likely to maintain high continuity of primary care in the second year (95% confidence interval [CI], 2.72-4.49). Patients with low continuity of primary care for 2 years from the initial diagnosis of diabetes were 2.56 times more likely to be hospitalized due to diabetes than those who did not (95% CI, 1.55-4.25). Conclusion: This study identified the need for policies to increase the continuity of primary care for new diabetic patients and could contribute to lowering the admission rate of diabetic patients if the policy for this would work effectively.

• 한국산학기술학회논문지
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• 제20권2호
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• pp.562-570
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• 2019

본 연구는 외래에서 항암화학요법을 받는 유방암 환자의 수면의 질에 영향을 미치는 요인을 규명하고자 실시하였다. B시에 소재한 종합병원에서 외래로 통원하며 항암화학요법을 받고 있는 유방암 환자 203명을 대상으로 자료를 수집하였으며, 수면의 질 정도는 가정경제상태(F=4.363, p=.014), 신체적 불편 증상(t=3.398, p=.001), 동반질환(t=2.634, p=.009), 유방암 진단 전 수면장애 경험(t=3.558, p=.001)에 따라 통계적으로 유의한 차이가 있었다. 외래에서 항암화학요법을 받는 유방암 환자의 수면의 질은 스트레스(r=-.369, p=.001), 피로(r=-.565, p=.001), 우울(r=-.526, p=.001)과 음의 상관관계로 나타났다. 또한 이들의 수면의 질에 영향을 미치는 요인으로는 피로(${\beta}=-.387$, p<.001), 유방암 진단 전 수면장애 경험(${\beta}=-.178$, p<.002), 우울(${\beta}=-.231$, p<.004)순으로 나타났으며, 수면의 질에 대한 이들 변수의 설명력은 총 37.4%이었다. 본 연구의 결과를 토대로 외래에서 항암화학요법을 받는 유방암 환자의 수면의 질을 증진시키기 위해서는 피로를 감소시키고, 유방암 진단 전 수면장애 경험 유무를 미리 파악하여 항암치료 전 조기에 적절한 약물적, 비약물적 수면중재를 제공하고, 우울을 감소시키기 위한 통합적 간호중재 프로그램 개발이 필요하다.

• Clinical and Experimental Pediatrics
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• 제48권4호
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• pp.355-362
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• 2005

Constipation is very common phenomenon during childhood that accounts approximately 3% of general pediatric outpatient visits and up to 25% of visit to the pediatric gastroenterologist. The diagnosis of functional constipation is based on the historical features and absence of physical abnormalities. Most infants and children with chronic constipation require no diagnostic tests. Constipation and subsequent fecal retention behavior often begins soon after experience of painful defecation. The effective management of childhood chronic constipation consist of education, prolonged support by physicians and parents, medications, and long term follow up.

• 한국의료질향상학회지
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• 제24권1호
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• pp.40-52
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• 2018

Purpose: This study aimed to identify the factors influencing on patients' participation in their treatment decision making, and influences of patients' experience on their health status. Methods: Data from the 2015 Korea National Health and Nutrition Examination Survey were used for the analysis. Multivariate logistic regression analysis was conducted to identify the factors influencing on patients' participation in their treatment decision making. The influences of patients' experience on their health status were analyzed using multiple linear regression analysis. Results: Of the 4,497 respondents, 3,698 (82.2%) respondents mostly participated in their treatment decision making. Those who experienced enough visit duration, physicians' explanation easy enough to understand, or more opportunities to ask were more likely to participate in their treatment decision making. After controlling for their sociodemographic factors and health status, those who had better experience during the outpatient visits were more likely to have better self-rated health or quality of life. Conclusion: To improve patients' health outcomes and satisfaction of health care uses, it is necessary to provide better experiences and expand the opportunities for participation in treatment decision making during their hospital visits.

• 보건행정학회지
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• 제19권2호
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• pp.21-35
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• 2009

Limited studies examined Medical Aid recipients' perception for amount of medical use. This study aimed to identify self-perception(optimal, under and overutilization) for amount, and real amount of medical use, and to determine factors associated with the perception. Subjects were 2,489 Medical Aid recipients among top 2% overusers in 2005. 200 case managers(CM) managing them conducted survey. CM interviewed them using 2005 medical claiming data from the Health Insurance Review & Assessment Service and structured questionnaire. Despite of overusers, perception of overutilization was only 26.9% and 23.6% in Class I and Class II, and that of underutilization was 21.4% and 18.7% respectively. In Class I, monthly total outpatient cost per capita of overutilization perception in 2006 was 206 thousand won higher than 150 thousand won of optimal utilization. Amounts of outpatient visit-days and prescribed cases of overutilization perception were higher than those of optimal and underutilization(p <0.0001). In Class II, overutilization perception had more prescribed cases(p 0.004). After adjustment of confounding factors including age and sex, the associated factors(odds ratio) with overutilization perception were hypertension(1.25), arthritis(1.32), depression(1.66), visit of multi medical institutions(3.09), and those of the underutilization were female(1.34), disabled(1.27), no family support(1.49), living in medium and small city(1.48), experience of unabled-visit to medical institution(2.54), frequent visit-recommendation from physician (1.36). In conclusion, education and consult are needed for subjects to improve the reasonable decision of medical use, and the self-care ability to manage diseases and symptoms. We suggest reinforcing the alternative service in community instead of costly medical institution.