• The Journal of Information Systems
• /
• v.29 no.2
• /
• pp.27-50
• /
• 2020

Purpose The research on the effective use of IS needs to embrace the alignment to organization learning process, which expands the limited focus on dynamic capability of IS use. In addition, it should be done in multi-level analysis with system, user, task, and organization. The current study suggests the inclusion of multi-level analysis of effective use of IS in the perspective of exploration and exploitation. Design/methodology/approach This review selected the representative studies in IS discipline which have investigated the effective use of IS, dynamic capability, operational capability, exploration, exploitation, or organizational learning. In the search of academic archives with those keywords, seventeen papers which have been most cited were chosen and validated whether the focus constructs are directly theorized or validated the suggested keywords. In addition, the level of analysis was verified whether it includes one or more levels of system, individual, task, or organization. Based on the initial analysis of dynamic capability, the further review of research on explorational and exploitational capabilities was implemented. Findings The present review study on previous literature on effective use of IS presented that it is largely implemented in the level of individual but few of them has included organization level. Similarly, the direct investigation of explorational and exploitational use of IS has not been done so much. The needs of study on effective use of IS in depth have been inquired for a decade. However, the review presented that it still lacks profound theories and empirical validations compared to those of adoption stage of IS. Based on the review, future research on the transition between explorational and exploitational use of IS is suggested.

• Journal of Digital Convergence
• /
• v.14 no.7
• /
• pp.135-144
• /
• 2016

This study attempted to verify the relationship among Job Attitude, Personality and Demographic Characteristics according to Dual Commitment Type. The groups were named 'very high dual commitment group(both highly committed to the organization and union)', 'normal dual commitment group(average level of commitment to both of them)', 'resisting dual commitment group(no commitment to both of them)', 'organization commitment group(only committed to organization)', 'union commitment group(only committed to union)'. This research was analyzed by 388 Hyundai and Kia motor company members and 'very high dual commitment group' and 'organizational commitment group' showed the highest Job Satisfaction and Job Involvement. Through group segmentations considering sub-concepts could contribute to design a strategy to increase the company's competitiveness in aspects of the direction to the HR policy.

• The Journal of Industrial Distribution & Business
• /
• v.5 no.4
• /
• pp.31-42
• /
• 2014

Purpose - According to the applied studies knowledge, management implementation can improve organizational performance. The main objective of this study is to develop an understanding of critical success factors that enhance the successful implementation of knowledge management. Research design, data, and methodology - This study used Analytical Hierarchy Procedure (AHP), which is a multi-criteria decision making model that works on fuzzy logic. Using this method, researchers can find the proportion of success due to the contribution of the critical success factors (CSFs). Results - The results show that more than 70% of respondents indicate the possibility of success in knowledge management implementation. Further, the results show that top management support has the greatest relationship with the success of knowledge management implementation. This was followed by information technology, performance measurement, and culture, which had a high relation with knowledge management success. Process and activities have a moderate positive relation, while education and training has a low relation with success. Because of an inappropriate p-value, knowledge management strategies show no relation to the success of knowledge management in the Iranian health Industry. Conclusions - This study was conducted because of a critical issue in the Iranian health industry that indicated that a significant portion of the workforce would retire in 5 to 10 years. Most highly experienced and knowledge oriented employees would become eligible for retirement. Therefore, knowledge management is presented as a complete solution in the Iranian health sector.

• The Korean Journal of Franchise Management
• /
• v.12 no.4
• /
• pp.13-23
• /
• 2021

Purpose: This study aimed to derive clues for the franchise industry to overcome difficulties such as various legal regulations and social responsibility demands and to continuously develop by analyzing the research trends related to franchises published in Korea. Research design, data and methodology: As a result of searching for 'franchise' in ScienceON, abstracts were collected from papers published in domestic academic journals from 1994 to June 2021. Keywords were extracted from the abstracts of 1,110 valid papers, and after preprocessing, keyword analysis, TF-IDF analysis, and topic modeling using LDA algorithm, along with trend analysis of the top 20 words in TF-IDF by year group was carried out using the R-package. Results: As a result of keyword analysis, it was found that businesses and brands were the subjects of research related to franchises, and interest in service and satisfaction was considerable, and food and coffee were prominently studied as industries. As a result of TF-IDF calculation, it was found that brand, satisfaction, franchisor, and coffee were ranked at the top. As a result of LDA-based topic modeling, a total of 12 topics including "growth strategy" were derived and visualized with LDAvis. On the other hand, the areas of Topic 1 (growth strategy) and Topic 9 (organizational culture), Topic 4 (consumption experience) and Topic 6 (contribution and loyalty), Topic 7 (brand image) and Topic 10 (commercial area) overlap significantly. Finally, the trend analysis results for the top 20 keywords with high TF-IDF showed that 10 keywords such as quality, brand, food, and trust would be more utilized overall. Conclusions: Through the results of this study, the direction of interest in the franchise industry was confirmed, and it was found that it was necessary to find a clue for continuous growth through research in more diverse fields. And it was also considered an important finding to suggest a technique that can supplement the problems of topic trend analysis. Therefore, the results of this study show that researchers will gain significant insights from the perspectives related to the selection of research topics, and practitioners from the perspectives related to future franchise changes.

• Journal of the Korea Convergence Society
• /
• v.10 no.1
• /
• pp.187-195
• /
• 2019

There is a growing emphasis on objective and quantified performance measurement methodologies for the interactions that occur within modern companies. This is due to the importance of establishing and practicing future-oriented strategies by estimating the present value of the company and the current energy status through objective evaluation of the company. Therefore, the selection of KPI as a performance index using BSC (Balance Scorecard), which is a recent objective performance measurement methodology, has become very important. Although many studies on existing KPIs have been made in various industries, KPI studies on SI companies have been insufficient. This study focuses on finding KPIs applicable to SI companies. The study on the KPI design system according to general strategy of SI companies and the development of methodology and evaluation index according to index development for each group were carried out and the weighting methodology according to each evaluation index was presented.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.42 no.3
• /
• pp.232-241
• /
• 2019

Stakeholder management in construction projects is an important factor in project performance creation. The purpose of this study is to verify the effect of the recognition of the importance of the quality influence factors among the stakeholders of the construction project on the perceived quality and the project performance. The impact of the project management methodology on the project performance has been actively researched, but there is little research result on the project stakeholders. The projects to be researched are apartments and buildings that have been completed within the last five years of domestic large construction company. The method of survey is to measure the consensus of the importance of the quality influential factors among the three parties such as the ordering party, the design supervisor and the constructor, and confirm whether the agreement affects the quality of the actual project. Finally, the research model was verified by surveying the satisfaction of the client on the final product. The results are as follow. The degree of agreement on the importance of quality influential factors among stakeholders has a significant effect on perceived quality. In the relationship between perceived quality of influence factors, organizational (support) quality influenced technological quality and managerial quality, and technological quality and managerial quality also have significant influence on resource quality. The results of analysis showed that perceived quality of resources strongly influenced project performance. The remaining three experienced qualities also significantly affect project performance.

• The Journal of Information Systems
• /
• v.28 no.2
• /
• pp.153-179
• /
• 2019

Purpose This study collects the issues about work-life balance in Korea and United States and suggests the specific plans for work-life balance by the comparison and analysis. The objective of this study is to contribute to the improvement of people's life quality by understanding the concept of work-life balance that has become the issue recently and offering the detailed plans to be considered in respect of individual, corporate and governmental level for society of work-life balance. Design/methodology/approach This study collects work-life balance related issues through recruit sites in Korea and United States, compares and analyzes the collected data from the results of three text mining techniques such as LDA topic modeling, term frequency analysis and keyword extraction analysis. Findings According to the text mining results, this study shows that it is important to build corporate culture that support work-life balance in free organizational atmosphere especially in Korea. It also appears that there are the differences against whether work-life balance can be achieved and recognition and satisfaction about work-life balance along type of company or sort of working. In case of United States, it shows that it is important for them to work more efficiently by raising teamwork level among team members who work together as well as the role of the leaders who lead the teams in the organization. It is also significant for the company to provide their employees with the opportunity of education and training that enables them to improve their individual capability or skill. Furthermore, it suggests the roles of individuals, company and government and specific plans based on the analysis of text mining results in both countries.

• Journal of Korean Academy of Nursing
• /
• v.49 no.5
• /
• pp.631-642
• /
• 2019

Purpose: This study aimed to predict the influencing factors and the consequences of near miss in nurses' medication error based upon Salazar & Primomo's ecological system theory. Methods: A convenience sample of 198 nurses was recruited for the cross-sectional survey design. Data were collected from July to September 2016. Using the collected data, the developed model was verified by structural equation modeling analysis using SPSS and AMOS program. Results: For the fitness of the hypothetical model, the results showed that $x^2$ ($x^2=258.50$, p<.001) was not fit, but standardized $x^2$ ($x^2/df=2.35$) was a good fit for this model. Additionally, absolute fit index RMR=.06, RMSEA=.08, GFI=.86, AGFI=.81 reached the recommended level, but the Incremental fit index TLI=.82, CFI=.85 was not enough to reach to the recommended level. With the path diagram of the hypothetical model, caution (${\beta}=-.29$ p<.001), patient safety culture (${\beta}=-.20$, p=.041), and work load (${\beta}=.18$, p=.037) had a significant effect on the near miss experiences in nurses' medication error, while fatigue (${\beta}=-.06$, p=.575) did not affect it. Moreover, the near miss experience had a significant effect on work productivity (${\beta}=-.25$, p=.001). Conclusion: These results have shown that to decrease the near miss experience by nurses and increase their work productivity in hospital environments would require both personal and organizational effort.

• Journal of the Architectural Institute of Korea Planning & Design
• /
• v.34 no.9
• /
• pp.9-20
• /
• 2018

There are many large and small spaces in the interior of the building, and these spaces are arranged and connected to form a systematic spatial structure. A structure is a collection of several parts to form a whole. In other words, the spatial structure in architecture can be seen as a whole organized and organized as individual unit spaces are gathered together. Therefore, in order to understand the spatial structure, we first need to define the unit spaces that form part, how they are interconnected and arranged, and then understand how and how these unit spaces are organized to form a whole. The main purpose of this study is to study the structural system of space based on the shape information of space on architectural plane. This means interpreting the process and method of how the unit spaces defined as a certain shape on the architectural plane are organized step by step, integrated into a higher level, and eventually integrated into one whole. In this paper, the shape and layout of the unit space are identified in the architectural plan, the connection relation is defined, and expressed in the network form. And suggests a new methodology for interpreting the organizational process in which the following spaces are integrated as a whole. This new methodology is based on human perceptual characteristics. When people recognize an object, they recognize the object partly and completely. We want to explain the relationship between parts of space and the whole according to their characteristics.

• The Korean Journal of Franchise Management
• /
• v.11 no.3
• /
• pp.19-26
• /
• 2020

Purpose: The old axion to put the customers first (e.g., customers are king, customers are always right) has been taken for granted in the service sector. In addition, many companies in South Korea are providing customer-first education for employees at their contact points to strengthen their competitiveness. However, excessive increase in the psychological power of the customer can lead to a problem of abuse of power, called 'Gap-jil.' Despite these concerns, most companies hardly discard policies to give high priority to customers because of the assumption that it enhances customer satisfaction leading to organizational performance. However, in recent years, some franchise catering companies have posted warnings about the abuse of power by customers, and a movement to pursue a power-balancing between service providers and their customers is spreading. Research design, data, and methodology: This research is conducted to reconsider the principle of the customer-first perspective and to create a basis for arguments that can solve the problem of abuse of power, which is recognized as a serious social problem. In this research, we test and analyze the effect of customers' psychological power in the context of a restaurant on expectation for service and response to service failure. Result: The result of an experimental study shows that the effect of psychological power on customer satisfaction can be somewhat negative. Also, customers with high psychological power are more likely to have high service expectations. Especially high psychological power of customers causes a difference in the expectation level of human factors such as employee attitude, while the difference in expectations of non-human factors such as restaurant atmosphere was not statistically significant. In addition, when customers with high psychological power encounter service failure situation, they are more likely to feel disappointment and regret with a service provider. Meanwhile, the effect of psychological power on complaining behaviors are not significant. Conclusions: The findings of this research provide meaningful implications that the service providers should reconsider their existing corporate culture and management policies that put customers first. In addition, the result of this research is provided meaningful opportunities to review the management philosophy for the company's customers and the education philosophy for the employee education.