• 제목/요약/키워드: Organizational Leadership Commitment

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미용서비스교육이 헤어미용종사자의 고객지향성과 직무성과에 미치는 영향 (The Effects of Educational Satisfaction on Job Satisfaction and Organizational Commitment of Hair Beauty Service Employees -using leadership of chief managers as a mediator)

  • 서선민;고경숙
    • 융합정보논문지
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    • 제12권4호
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    • pp.316-327
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    • 2022
  • 본 연구는 미용서비스교육이 미용종사자의 고객지향성과 직무성과에 미치는 영향을 실증적으로 분석한 연구이다. 연구결과 첫 번째, 서비스교육훈련, 고객지향성과 직무성과의 상관분석을 실시한 결과 서비스교육훈련은 직무성과와, 고객지향성은 서비스교육훈련과 직무성과는 서비스교육훈련과 가장 높은 유의한 정적 상관이 있는 것으로 나타났다. 두 번째, 서비스교육훈련은 고객지향성과 유의한 영향을 미치는 것으로 나타났다. 또한 서비스교육훈련은 직무성과에 유의한 영향을 미치는 것으로 나타났다. 세 번째, 서비스교육훈련과 고객지향성은 직무성과에 유의한 영향을 미치는 것으로 나타났다. 직무성과에 가장 크게 영향을 미치는 요인은 고객지향성으로 나타났으며, 고객지향성, 서비스교육훈련의 하위요인 교육환경, 교육내용, 교육강사가 높을수록 직무성과가 높아지는 것을 알 수 있다. 이러한 연구결과는 미용종사자들의 교육환경과 강사진, 교육내용이 좋을수록 고객지향적인 서비스가 높게 나타나 충성도 높은 고객의 창출로 이어지며 직무성과를 향상시킬 수 있음을 보여준다.

가족계획과 모자보건 통합을 위한 조산원의 투입효과 분석 -서산지역의 개입연구 평가보고- (An Intervention Study on Integration of Family Planning and Maternal/Infant Care Services in Rural Korea)

  • 방숙;한성현;이정자;안문영;이인숙;김은실;김종호
    • Journal of Preventive Medicine and Public Health
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    • 제20권1호
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    • pp.165-203
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    • 1987
  • This project was a service-cum-research effort with a quasi-experimental study design to examine the health benefits of an integrated Family Planning (FP)/Maternal & Child health (MCH) Service approach that provides crucial factors missing in the present on-going programs. The specific objectives were: 1) To test the effectiveness of trained nurse/midwives (MW) assigned as change agents in the Health Sub-Center (HSC) to bring about the changes in the eight FP/MCH indicators, namely; (i)FP/MCH contacts between field workers and their clients (ii) the use of effective FP methods, (iii) the inter-birth interval and/or open interval, (iv) prenatal care by medically qualified personnel, (v) medically supervised deliveries, (vi) the rate of induced abortion, (vii) maternal and infant morbidity, and (viii) preinatal & infant mortality. 2) To measure the integrative linkage (contacts) between MW & HSC workers and between HSC and clients. 3) To examine the organizational or administrative factors influencing integrative linkage between health workers. Study design; The above objectives called for quasi-experimental design setting up a study and control area with and without a midwife. An active intervention program (FP/MCH minimum 'package' program) was conducted for a 2 year period from June 1982-July 1984 in Seosan County and 'before and after' surveys were conducted to measure the change. Service input; This study was undertaken by the Soonchunhyang University in collaboration with WHO. After a baseline survery in 1981, trained nurses/midwives were introduced into two health sub-centers in a rural setting (Seosan county) for a 2 year period from 1982 to 1984. A major service input was the establishment of midwifery services in the existing health delivery system with emphasis on nurse/midwife's role as the link between health workers (nurse aids) and village health workers, and the referral of risk patients to the private physician (OBGY specialist). An evaluation survey was made in August 1984 to assess the effectiveness of this alternative integrated approach in the study areas in comparison with the control area which had normal government services. Method of evaluation; a. In this study, the primary objective was first to examine to what extent the FP/MCH package program brought about changes in the pre-determined eight indicators (outcome and impact measures) and the following relationship was first analyzed; b. Nevertheless, this project did not automatically accept the assumption that if two or more activities were integrated, the results would automatically be better than a non-integrated or categorical program. There is a need to assess the 'integration process' itself within the package program. The process of integration was measured in terms of interactive linkages, or the quantity & quality of contacts between workers & clients and among workers. Intergrative linkages were hypothesized to be influenced by organizational factors at the HSC clinic level including HSC goals, sltrurture, authority, leadership style, resources, and personal characteristics of HSC staff. The extent or degree of integration, as measured by the intensity of integrative linkages, was in turn presumed to influence programme performance. Thus as indicated diagrammatically below, organizational factors constituted the independent variables, integration as the intervening variable and programme performance with respect to family planning and health services as the dependent variable: Concerning organizational factors, however, due to the limited number of HSCs (2 in the study area and 3 in the control area), they were studied by participatory observation of an anthropologist who was independent of the project. In this observation, we examined whether the assumed integration process actually occurred or not. If not, what were the constraints in producing an effective integration process. Summary of Findings; A) Program effects and impact 1. Effects on FP use: During this 2 year action period, FP acceptance increased from 58% in 1981 to 78% in 1984 in both the study and control areas. This increase in both areas was mainly due to the new family planning campaign driven by the Government for the same study period. Therefore, there was no increment of FP acceptance rate due to additional input of MW to the on-going FP program. But in the study area, quality aspects of FP were somewhat improved, having a better continuation rate of IUDs & pills and more use of effective Contraceptive methods in comparison with the control area. 2. Effects of use of MCH services: Between the study and control areas, however, there was a significant difference in maternal and child health care. For example, the coverage of prenatal care was increased from 53% for 1981 birth cohort to 75% for 1984 birth cohort in the study area. In the control area, the same increased from 41% (1981) to 65% (1984). It is noteworthy that almost two thirds of the recent birth cohort received prenatal care even in the control area, indicating that there is a growing demand of MCH care as the size of family norm becomes smaller 3. There has been a substantive increase in delivery care by medical professions in the study area, with an annual increase rate of 10% due to midwives input in the study areas. The project had about two times greater effect on postnatal care (68% vs. 33%) at delivery care(45.2% vs. 26.1%). 4. The study area had better reproductive efficiency (wanted pregancies with FP practice & healthy live births survived by one year old) than the control area, especially among women under 30 (14.1% vs. 9.6%). The proportion of women who preferred the 1st trimester for their first prenatal care rose significantly in the study area as compared to the control area (24% vs 13%). B) Effects on Interactive Linkage 1. This project made a contribution in making several useful steps in the direction of service integration, namely; i) The health workers have become familiar with procedures on how to work together with each other (especially with a midwife) in carrying out their work in FP/MCH and, ii) The health workers have gotten a feeling of the usefulness of family health records (statistical integration) in identifying targets in their own work and their usefulness in caring for family health. 2. On the other hand, because of a lack of required organizational factors, complete linkage was not obtained as the project intended. i) In regards to the government health worker's activities in terms of home visiting there was not much difference between the study & control areas though the MW did more home visiting than Government health workers. ii) In assessing the service performance of MW & health workers, the midwives balanced their workload between 40% FP, 40% MCH & 20% other activities (mainly immunization). However, $85{\sim}90%$ of the services provided by the health workers were other than FP/MCH, mainly for immunizations such as the encephalitis campaign. In the control area, a similar pattern was observed. Over 75% of their service was other than FP/MCH. Therefore, the pattern shows the health workers are a long way from becoming multipurpose workers even though the government is pushing in this direction. 3. Villagers were much more likely to visit the health sub-center clinic in the study area than in the control area (58% vs.31%) and for more combined care (45% vs.23%). C) Organization factors (admistrative integrative issues) 1. When MW (new workers with higher qualification) were introduced to HSC, it was noted that there were conflicts between the existing HSC workers (Nurse aids with less qualification than MW) and the MW for the beginning period of the project. The cause of the conflict was studied by an anthropologist and it was pointed out that these functional integration problems stemmed from the structural inadequacies of the health subcenter organization as indicated below; i) There is still no general consensus about the objectives and goals of the project between the project staff and the existing health workers. ii) There is no formal linkage between the responsibility of each member's job in the health sub-center. iii) There is still little chance for midwives to play a catalytic role or to establish communicative networks between workers in order to link various knowledge and skills to provide better FP/MCH services in the health sub-center. 2. Based on the above findings the project recommended to the County Chief (who has power to control the administrative staff and the technical staff in his county) the following ; i) In order to solve the conflicts between the individual roles and functions in performing health care activities, there must be goals agreed upon by both. ii) The health sub·center must function as an autonomous organization to undertake the integration health project. In order to do that, it is necessary to support administrative considerations, and to establish a communication system for supervision and to control of the health sub-centers. iii) The administrative organization, tentatively, must be organized to bind the health worker's midwive's and director's jobs by an organic relationship in order to achieve the integrative system under the leadership of health sub-center director. After submitting this observation report, there has been better understanding from frequent meetings & communication between HW/MW in FP/MCH work as the program developed. Lessons learned from the Seosan Project (on issues of FP/MCH integration in Korea); 1) A majority or about 80% of the couples are now practicing FP. As indicated by the study, there is a growing demand from clients for the health system to provide more MCH services than FP in order to maintain the achieved small size of family through FP practice. It is fortunate to see that the government is now formulating a MCH policy for the year 2,000 and revising MCH laws and regulations to emphasize more MCH care for achieving a small size family through family planning practice. 2) Goal consensus in FP/MCH shouBd be made among the health workers It administrators, especially to emphasize the need of care of 'wanted' child. But there is a long way to go to realize the 'real' integration of FP into MCH in Korea, unless there is a structural integration FP/MCH because a categorical FP is still first priority to reduce the rate of population growth for economic reasons but not yet for health/welfare reasons in practice. 3) There should be more financial allocation: (i) a midwife should be made available to help to promote the MCH program and coordinate services, (in) there should be a health sub·center director who can provide leadership training for managing the integrated program. There is a need for 'organizational support', if the decision of integration is made to obtain benefit from both FP & MCH. In other words, costs should be paid equally to both FP/MCH. The integration slogan itself, without the commitment of paying such costs, is powerless to advocate it. 4) Need of management training for middle level health personnel is more acute as the Government has already constructed 90 MCH centers attached to the County Health Center but without adequate manpower, facilities, and guidelines for integrating the work of both FP and MCH. 5) The local government still considers these MCH centers only as delivery centers to take care only of those visiting maternity cases. The MCH center should be a center for the managment of all pregnancies occurring in the community and the promotion of FP with a systematic and effective linkage of resources available in the county such as i.e. Village Health Worker, Community Health Practitioner, Health Sub-center Physicians & Health workers, Doctors and Midwives in MCH center, OBGY Specialists in clinics & hospitals as practiced by the Seosan project at primary health care level.

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대학생의 학창경험이 사회 진출에 미치는 영향: 대학생활 활동 로그분석을 중심으로 (School Experiences and the Next Gate Path : An analysis of Univ. Student activity log)

  • 이은주;박도형
    • 지능정보연구
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    • 제26권4호
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    • pp.149-171
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    • 2020
  • 대학생 시기는 실질적으로 직업선택을 해야 하는 시기이다. 우리 사회가 빠르게 고도로 발달하는 만큼, 직업은 다양화, 세분화, 전문화되어 대학생들의 취업 준비기간은 또한 갈수록 길어지고 있다. 본 연구는 대학생들이 학교 내외에서 하는 경험하는 다양한 활동들이 취업에 어떤 영향이 있을지 대학생들의 로그데이터를 중심으로 분석해 보았다. 실험을 위하여 학생들의 다양한 활동을 체계적으로 분류하고 활동 데이터를 6개의 핵심역량(직무전문성강화 역량, 리더십 및 팀웍 역량, 세계화 역량, 직무몰입 역량, 직업탐색 역량, 자율이행역량)으로 구분하였고, 여기서 구분된 6개의 역량 값이 취업여부(취업그룹, 미취업그룹)에 미치는 영향을 분석하였다. 분석 결과 6개의 역량 모두 취업집단과 미취업집단의 수준차이가 유의한 것을 확인할 수 있어 학교에서의 활동은 취업에 유의미함을 유추할 수 있었다. 다음으로 6개의 역량이 취업의 질적성과에 미치는 영향을 분석하기 위하여 6개의 역량수준을 상·하로 나누고, 첫연봉액을 기준으로 6개의 그룹을 만든 후 관계를 확인해 보았는데, 그 결과 6개의 역량 중 세계화역량, 직업탐색역량, 자율이행역량 수준이 높은 학생이 연봉을 기준으로 한 취업성과 또한 높은 것으로 확인되었다. 본 연구의 이론적 공헌은 다음과 같다. 첫 번째, 학창경험으로부터 추출할 수 있는 역량을 인사조직관리분야의 역량과 연결하며, 개인의 경력성공을 위해 대학생으로서 필요한 역량을 직업탐색역량과 자율이행역량을 추가하였다는 점이다. 두 번째, 활동로그의 실데이터 기반으로 각각의 역량을 측정하고 결과변수와 검증을 한 점이다. 세 번째, 양적성과(취업률)뿐만 아니라 질적성과(연봉수준)를 분석한 점이다. 본 연구의 실무적 활용은 다음과 같다. 첫 번째, 대학생들의 경력개발계획 수립 시 가이드가 될 수 있다. 전략이 없거나 균형을 갖추지 못한 또는 과도한 스펙을 쌓기는 지양하고 직업세계와 직무에 대한 분석을 바탕으로 자신의 강점을 표현할 수 있는 취업준비가 필요하다. 두 번째, 학교와 기업, 지자체, 정부 등 대학생들을 위한 행사를 기획하는 담당자는 대학생들이 필요로 하는 경험을 설계할 본 연구에서 제시한 6대 역량을 참고할 수 있다. 이벤트의 수요자인 대학생이 필요한 역량을 키우면서 하면서 각 기관의 목적을 더할 때 수요자와 공급자 모두 만족스러운 결과를 만들 수 있다. 세 번째, 디지털 대전환 시대, 국가의 균형발전을 구상하는 정부의 정책담당자는 대학생들의 호기심과 에너지를 대학생들의 역량개발과 국가의 균형발전을 함께 성취하는 방향으로 정책을 만들 수 있다. 기존에 없던 플랫폼서비스를 시도하고, 기존의 아날로그 상품이나 서비스와 기업문화를 디지털화 하는 데에는 많은 인력이 필요하며 디지털세대인 현 대학생들의 활약은 전 산업에서 촉매가 될 뿐 아니라 성공적인 경력개발을 위한 대학생들에게도 필요한 경험이라 사료된다.