• International Journal of Quality Innovation
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• v.3 no.2
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• pp.57-73
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• 2002

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the fm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

• 한국산학경영학회:학술대회논문집
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• 2005.11a
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• pp.73-94
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• 2005

This paper investigates the performance consequence of strategic changes when firms move closer to or further away from other firms in the industry. The study suggests a theoretical framework and hypotheses on the effect of strategic convergence and divergence on performance, and tests hypotheses with firm-level longitudinal data on the U.S. food processing industry during the period of 1985-2000. The study shows that strategic divergence is negatively related to performance, and that organizational size and firm-specific uncertainty significantly influence the effect of strategic convergence and divergence on financial performance. Particularly, high uncertainty seems to be conducive to financial performance improvement for organizations undergoing significant strategic changes converging toward other competitors. On the other hand, big organizational size seems to be beneficial for finns implementing strategic changesdiverging from other competitors.

• Journal of Korean Society for Quality Management
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• v.30 no.3
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• pp.94-110
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• 2002

This research focuses on internet advertisement success factors derived from the relevant researches and clarified the concept of user and information characteristics. The corresponding determinants are suggested such as organizational characteristics, user characteristics, and information characteristics. Success factor of internet advertisement is used by user attitude. We then examine the impact of corresponding determinants on the success factors. Hypotheses on their characteristics were tested for 174 persons. The results indicated that organizational characteristic, user characteristic and information characteristic was partly found as a positive impact on the internet advertisement success while quality of innovation and purchase promotion traits were not significant.

• Convergence Security Journal
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• v.7 no.3
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• pp.15-24
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• 2007

As the importance of information security increases, organizations are employing various security countermeasures into their information systems. However, they are not being adapted based on a strategic framework. Therefore this paper researches on the concept of the strategy in organizational information security. This paper studies literatures to find out how information security strategies have been discussed and what types of them have been proposed until now. This paper contributes to the formation of concept of strategy and classification of them by focusing on strategies themselves in organizational information security.

• Knowledge Management Research
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• v.9 no.1
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• pp.23-38
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• 2008

This study develops a framework and instruments to diagnose the current knowledge management(KM) status of an organization and to suggest future KM implementation directions. Based on the comprehensive review of KM literature and KM case studies, we derive three main aspects(strategic, social and technical aspect) and seven critical factors(KM strategy, knowledge worker, organizational strucuture, organizational culture, KM processe, organizational knowledge, and information technology) for the successful KM implementation. The instruments developed in this study include every specific measurement items of each critical success factor, which are expected to help not only suggest a context-sensitive KM strategy but also evaluate current KM status of a designated organization. By introducing two dimensions of KM evaluation(effectiveness and necessity), a more holistic and contingent view of KM can be assured. Academic contributions as well as practical implications are discussed. Study limitations and future research directions are also provided.

• The Journal of the Korea Contents Association
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• v.2 no.3
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• pp.41-58
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• 2002

The purpose of this study was to examine the influence Of external environmental context, organizational context, and technical context on adoption and diffusion of B2B EC using innovation framework In this study, factors distinguishing non-adoption companies of B2B EC from adoption companies of B2B EC were customer-supplier power, perceived benefits, top management support, organizational strategy and organizational characteristics. The results of this research weight various B2B EC adoption factors in terms of their strategic importance.

• Management Science and Financial Engineering
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• v.9 no.2
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• pp.21-45
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• 2003

Various organizational factors effect successful implementation of IT enabled business transformation. Among them, the most critical success factor is deemed to overcoming change management problem. Lots of studies have been made on implementation methodologies and business process formalizations to encourage organizational members to accept new business process changes. However, the logic of process redesign still depends on qualitative problem solving techniques mostly depending on basically human intuition such as brainstorming, cause-and-effect analysis, and so on. In this paper, we develop algorithmic procedure applicable to designing various business process changes such as process automation, business process resequencing, and more radical process integration. The framework is employed from dynamic programming approach in the literature, which is based on the decision making paradigm of organizations to abstract business processes as quantitative decision models. As such, our research can fill the gap of limited development of theory based analytic methodologies for business process design, by providing objective rationale to reach the consensus among the organizational members including senior management.

• International Commerce and Information Review
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• v.8 no.1
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• pp.143-163
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• 2006

The terms electronic trade, electronic trading and electronic commerce are often used interchangeably, and refer to trading transactions conducted using electronic media. Electronic trade is business-to-business transactions in an industrial context, while electronic commerce refers to retailing and the consumer sector as well as mass marketing. The Electronic trade process is defined as a flow of information (documents) exchanged between enterprises and trade-related firms (shipping companies, foreign exchange banks, forwarders, etc.) in the course of implementing a series of export and import procedures. Electronic trading systems exploit information technology to improve the efficiency of communications and/or to alter the nature of inter-organizational transactions. Many studies exist about the adoption of inter-organizational systems (IOS) and electronic data interchange (EDI), but few focus on electronic trade. The literature on exporting companies's electronic trade adoption and implementation, although extensive, consists mainly of exploratory studies focusing on technological characteristics such as barriers, benefits and usage. The purpose of this study is to broaden this perspective by investigating the environmental, organizational and technological drivers of business-to-business e-commerce adoption.

• Journal of Information Technology Applications and Management
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• v.13 no.2
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• pp.41-54
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• 2006

In this paper, we investigate the inter-organizational information systems effect to supply chain partnerships, and subsequently to the performance. The conceptual model for the causal relationships among interorganizational systems usage, interaction, partnership, and supply chain performances has been developed. Theoretical framework is based on the partnership research in relationship marketing area, and the interaction model from IMP group. The questionnaires are designed to test the hypotheses of the conceptual model. The survey result supports our hypotheses that collaborative IT effects to increase the interaction between the firms, and interaction causes to enhance the partnership quality. Also, the level of partnership shows strong positive correlation with the supply chain performances. Despite the limitations of collected sample data size, our study reveals the fact that inter-organizational information systems contribute to supply chain performance through enhancing the interaction and partnership level between the supply chain partners. Our research result is distinct from the most extant literatures that investigated the firm's collaboration impact on interorganizational systems usage.

• ETRI Journal
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• v.29 no.2
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• pp.252-254
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• 2007

This letter offers a general framework representing the most effective strategies for implementing ubiquitous computing, given different levels of organizational information system capacity and business needs. The strategic grid offered here identifies promising movements which may potentially have a significant effect on the future development of ubiquitous computing.