• 제목/요약/키워드: Organization Effectiveness

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여학생 친화적 과학활동 프로그램의 운영 평가 (Evaluation on the Implementation of Girl Friendly Science Activity)

  • 전영석;신영준
    • 한국과학교육학회지
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    • 제24권3호
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    • pp.442-458
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    • 2004
  • 여학생 친화적 과학 활동 프로그램의 활용 현황을 조사하고 시범운영 결과를 분석하여 이를 토대로 프로그램의 확대 보급 방안을 마련하기 위하여 본 연구를 수행하였다. 1999년 여성부의 연구용역으로 개발된 여학생 친화적 과학활동 자료는 5개 주제의 특기적성 교육자료와 7학년부터 10학년 까지의 심화 보충 학습자료들인데, 이 자료는 서울 지역의 과학교사 모임인 '신나는 과학을 만드는 사람들'의 홈페이지에 체계적으로 정리되어 수록되었으며 한글 문서를 다운로드받아서 활용할 수도 있고 html 형식의 문서를 모니터 상에서 그대로 확인할 수도 있도록 하였다. 현재 여학생 친화적 과학활동 자료 홈페이지의 방문객이 꾸준히 이어지고 있다. 특기 적성 프로그램에 대한 시범 실시 결과, 개발된 자료는 개발 목적과의 일치도 및 내용 및 수준, 적용 효과에 대해서는 높은 점수를 얻었지만 교사 수행의 수월성, 조직과 운영 측면에서는 낮은 점수를 얻었다. 또한 학생들은 과학에 대한 인식이 변화되었고, 간학문적인 활동을 통해 다양한 과학 경험을 하였다는 점에 대해서 긍정적으로 생각하였다. 한편, 학생들의 활동 내용에 대한 평가는 성공의 경험에 크게 좌우되며, 주로 오리고 자르고 붙이는 일로 이루어진 활동에 대한 평가 점수는 낮게 나타났다. 학생들의 성취도 검사에 의하면, 정의적 영역은 향상되었지만(p<0.05), 탐구 능력의 향상은 통계적으로 의미가 없었다. 그러나 많은 시범 실시학교에서 협동 활동 및 토의 능력의 향상과 관찰, 추론 능력이 향상되었음을 관찰하였다고 보고하였다. 본 프로그램의 확대 보급을 위해서는 프로그램이 교사들의 지지를 얻고 이들의 교수 학습 전략을 변화될 수 있도록 유도하는 것이 가장 중요하며, 이에 따라 교사 커뮤니티를 형성하고 교사 연수를 실시하는 것이 필요하다는 결론을 얻었다. 또한 프로그램의 추가 개발 및 국내 여성 과학 기술인을 적극적으로 발굴하여 교육 자료화하는것 등이 추후 실천해야할 과제로 남아있다.

사업장 보건관리 사업의 형태별 수행성과 분석 -비용편익 분석을 중심으로- (Performance of Occupational Health Services by Type of Service : Cost Benefit Analysis)

  • 조동란;김화중
    • 한국직업건강간호학회지
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    • 제4권호
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    • pp.5-29
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    • 1995
  • Occupational health services in Korea have been operated as dual types : one is operated by occupational health care manager and the other is health care agency without their own personnel. The performance of occupational health service should be different due to the variety of characteristics of health care manager and workplace, qualification of health care manager. This study is to analyze performance of occupational health care services with a particular consideration of job performance shape and efficiency, based on comparing those two types of health care management to show on the basic data for the settlement of more qualitative health care management system at workplace. For this study, total 391 places in Seoul and Inchon city area ; 154 places (39.4%) managed by designated health care manager and 237 places (60.6%) by the agency with their commission are selected as research samples. Tools for data collection are questionnares that have been investigated during the period of 20 September 1993-20 December 1993. Those data are compared with percentiles, mean, standard deviation and B/C ratio using SPSS PC program. Conclusions observed from the tests and each comparison could be summerized as follows : 1. Occupational health care have been accomplished at workplaces with designated people than with agencies people, and coverage rate of the occupational health care services has differences, due to management types. The reason of these results is due to visit only one or two times monthly by the agencies, while their own health care manager obsess, at the workplaces all the times. 2. Most of the expense for environmental control of all health care services expenditures shows that there is almost no fundamental improvement because more expenses are needed for procuring personal protective equipment and measuring work environment instead of environmental improvement. 3. It is investigated how much the cost of occupational health care services needs per worker, and calculated how much the cost needs per service hour per worker. The results from this show that the cost of occupational health services at workplaces with their own managers used less than the cost of health care agencies, eventually the former gives better services with less cost than the latter. 4. Benefit/Cost ratio is also produced by total benefit/total cost. The result from the above way reads 4.57 as a whole, while their own manager having workplaces reads 4.82 and the agencies do l.56. Even if their own manager performing workplaces spent more cost, this system produces more benefit than the agencies management. 5. The B/C ratio for medical organization such as local clinic, health care center and pharmacy shows more than or equal to at the workplaces controlled by the agencies. It is inferred that benefit would be much less than the cost used, with so being inefficient. 6. It is assumed that the efficiency ratio of health education is equal to reduction rate of workers medical organization visit. Estimated reduction rate 5%, 10%, 15%, show that the efficiency ratio of health education have an effect on producing benefits. It is estimated that more benefit can be produced if more qualitative education will be provided for enhancing health care efficiency. 7. Results of this study cannot be generalized because there are large scale of deviation in case of workplaces with less than 300 full time workers, but B/C ratio reads 2.69 as a whole and 3.25 at workplaces with their own health care manager are higher than 1.63 at the workplaces manged by the agencies. Finally, all the benefit concerning health care services could not be quantified, measured and shown on the value of money. This is a reason that a considerable part of benefits are so underestimated. This is also thought that measurement tools should be developed for measuring benefits of health care services with a comprehensive quantification. in the future. It is also expected that efficiency of occupational health care services should be investigated using cost-effectiveness analysis.

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간호사의 보상적합도와 직무몰입 ${\cdot}$ 조직몰입정도간의 관계 연구 (The Relationship between the Nurse's Reward Fit and Job Involvement${\cdot}$Organizational Commitment)

  • 김정아
    • 간호행정학회지
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    • 제3권2호
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    • pp.41-59
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    • 1997
  • This study surveyed nurses' value of reward and recognition level of organizational reward, and measured the fit of both. It also looked into the relationship between the reward fit and attitude of nurses toward their job and organization (job involvement${\cdot}$organizational commitment). It was planned to suggest the alternative of a future reward system. The sample consisted of 625 nurses of 8 private University Hospitals. Data for this study was collected from Mar. 25 to Apr. 17 by structured questionnaire. This study examined the differences of nurses' value of reward by their demographic characteristics, and looked into the relationship between the reward fit and job involvement${\cdot}$organizational commitment. Four instruments and a demographic questionnair were used to collect the data. Developed for myself and repaired by panel of judges, the value of reward scale and organizational reward scale consisted of 34 items on five points Likert-type scale. Developed by Kanungo and repaired by panel of judges, the job involvement scale measured overall job involvement on 7 items. The organizational commitment scale was developed by Mowday et al and repaired by panel of judges on 10 items. The data was analyzed by frequency, percentage, ranking, one-way ANOVA, Pearson's correlation coefficient, Chronbach alpha coefficient, t-test, SNK test, factor analysis with SPSS/PC+ progra,.Major findings are as follows 1. The mean of nurses' value of reward is 4.2435 and job content rewards are seen as the most important(M=4.5532). The following orders are seen as follows; financial rewards(M=4.4181), human realtion rewards(M=4.4130), establishment ${\cdot}$ facilities rewards(M=4.1632), professional rewards(M=4.1117), social status or prestige rewards(M=3.9228), career rewards(M=3.8816). Of 34 indivisual reward factors, the retainment allowance is seen to be thought of as the most important thing. 2. The mean of nurses' actual reward is 2.6035. The actual reward responded to the most extremely offered is job content rewards. The following orders are seen as follows ; human relation rewards(M=2.9420), financial rewards(M=2.7682), professional rewards(M=2.4601), social status or prestige rewards(M=2.3696), career rewards(M=2.3466), establishment ${\cdot}$ facilities rewards(M=1.9364). Of 34 indivisual reward factors, medical insurance benefits are felt to be most extremely offered. 3. The mean of fit of reward is -1.6874 and that means actual reward doesn't egual the value of the reward. What is offered mostly to nurses' value of reward is human relation rewards. The following orders are seen as follows; job content rewards(M=-1.5938), career rewards(M=-1.6381), social status of prestige rewards(M=-1.6382), financial rewards(M=-1.6836), professional rewards(M=-1.6854), establishment${\cdot}$facilities rewards(M=-2.3130). Of 34 indivisual factors, the item of fered most closely to nurses' value of reward is seen as the participation in educational programs at the nursing department of the hospital. 4. The mean of nurses' job involvement is 3.1987 and SD is 0.5667. 5. The mean of murses' organizational commitment is 2.9348 and SD is 0.6124, that is seen as a little lower than job involvement. 6. Significant value of reward differences were found among nurses by their demographic characteristics such as married status, tenure, academic career. 7. The fit of reward was significant related to job involvement and organizational commitment. When generalizing the result of this study, the value of reward, which nurses consider important and appropriate offers a reward that corresponds to the nurses' value of reward. This increases nurses' job and organization devotion further, as well as hospital effectiveness. It appears that nurses have recognized that the present reward offered in hospitals doesn't come up to their expectations so I think it is urgent to plan and perform the new reward system which is in accord with the nurses' reward fit.

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조직의 탐색과 활용에 대한 양손잡이 전략의 균형이 스타트업 성과에 미치는 영향 (The Study on the Balance of Ambidextrous Strategy of Exploration and Exploitation for Startup Performance)

  • 최성철;이우진
    • 벤처창업연구
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    • 제16권6호
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    • pp.131-144
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    • 2021
  • 조직의 양손잡이(organizational ambidexterity) 구조는 기업이 새로운 기회를 포착하는 탐색(exploration) 활동과 자원을 효율적으로 이용하는 활용(exploitation) 활동을 동시에 추구할 수 있도록 설계한 조직 전략이다. 이러한 양손잡이 구조는 현재 대부분 여유 자원이 풍부한 대기업을 대상으로 연구가 이루어지고 있으며, 상대적으로 여유 자원 보유 수준이 낮은 스타트업의 양손잡이 조직구조 필요성에 대한 연구는 아직 많지 않다. 하지만, 최근 전 세계적으로 창업생태계가 고도화되면서 벤처에 투자하는 모험자본이 급속하게 증가하고 있으며, 이러한 현상은 스타트업에 많은 투자가 이루어지고 급성장할 수 있는 환경이 조성되면서 스타트업의 양손잡이 조직구조의 필요성과 적용 가능성에 대한 논의가 필요한 시점이다. 이에 본 연구는 새로운 아이디어로 시장의 문제를 해결하며 꾸준히 시장에서 탐색 활동을 하고 있는 스타트업(start-up)이 이러한 탐색 활동과 동시에 누적되어 가는 기업의 자원을 활용할 수 있는 역량을 갖추는 것이 기업성과에 영향을 미칠 것이라는 가설을 검증하였다. 본 연구의 가설검증을 위해 국내 140개 스타트업의 설문데이터를 분석하였으며, 지금의 시장 상황처럼 불확실하고 변동성이 높은 환경에서의 양손잡이 조직에 대한 필요성을 검증하기 위하여 환경적 동태성(environmental dynamics)의 조절효과가 있는지도 분석하였다. 연구결과 스타트업의 탐색과 활용의 균형(balance)은 기업성과에 유의미한 영향이 있음이 검증되었고, 환경적 동태성의 조절효과는 비재무성과와의 관계에 유의미한 영향을 미치는 것으로 나타났다. 따라서 자원이 부족한 스타트업의 경우 기업이 성장해 가는 과정에서 발생하는 잉여자원들을 효과적으로 활용하고 새로운 사업을 탐색하는 초기 단계부터 탐색과 활용의 균형을 맞추어야 한다는 결론을 도출하였다. 즉, 장기적으로 스타트업도 효과성과 효율성을 동시에 추구할 수 있는 메커니즘을 내재화하기 위해서 양손잡이 조직의 구조화를 추구하는 것이 지속적인 성장과 생존을 위해 중요함을 확인할 수 있었다. 본 연구는 조직의 구조 관점에서 스타트업의 성장을 위한 전략적 방향을 제시하고, 급격하게 성장하는 창업벤처 분야에서 스타트업의 양손잡이 역량과 기업성과와의 영향 관계에 대한 유의미한 결과가 스타트업의 성장에 기여할 것으로 기대한다.

ESG측면에서의 법인격 부인과 법인관계인(자연인)의 책임에 관한 연구 (A Study on the Liability of Artificial Person(Natural Persons) with a Disregard of the Corporate Fiction in ESG)

  • 김동한;권용만
    • 벤처혁신연구
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    • 제4권3호
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    • pp.141-150
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    • 2021
  • ESG경영을 실효성 있게 추진하기 위해서는 지배구조에 있어서 이사회와 이사를 중심으로 한 경영상 의사결정이 이루어 져야 함에도 불구하고 회사의 경영진이 ESG요소를 고려한 의사결정을 할 의무를 부담하고 있지 않다. 우리나라 법인(회사)은 상행위나 그 밖의 영리를 목적으로 설립 단체로, 법률상 단체를 법인으로 취급하는 목적은 단체의 법률관계를 간편하게 처리하려는 것과 법인의 재산과 단체구성원의 개인재산을 구분하여 단체 재산을 독립된 주체의 재산으로 하기 위한 것이지만, 법인에게 주어진 자연인에게 권리와 같은 법인격은 '공공의 권익을 해'하거나, '위법을 정당화'하거나, '사기를 비호'하거나, '범죄를 옹호'하기 위하여 이용되었을 때에는 단체에게 주어진 인격 즉, 법인격을 부인하고 법인관계인(자연인)의 책임을 확대하여야 한다. 법인의 불법행위에 대하여 민사적 책임을 지고 있으나, 위와 같이 법인격이 부인된 상태에서의 법인의 불법 행위에 대하여 법인 관계인(자연인)의 책임은 민사적 책임은 인정되고 있으나, 법인 관계인(자연인)의 형사적 책임에 대한 것은 제한 된 범위 내에서만 이루어지고 있다. 법인의 사회적 책임이 지대한 만큼 법인 관계인(자연인)의 책임을 민사적 책임에 국한한다는 것은 법인의 국민경제에 미치는 영향을 고려하면 한다면 그 실효성이 반감된다고 할 것이다. 지배의 완전성, 재산의 혼융, 채권자의 권리침해, 자본의 과소성과 같은 객관적 요건과 회사의 법인격이 지배주주에 대한 법률적용을 회피하기 위한 수단으로 함부로 사용되거나 채무면탈이라는 위법한 목적 달성을 위하여 회사제도를 남용하려는 주관적 의도가 있다면 회사의 법인격 부인을 하여야 할 것이다. 대형 프로젝트를 수행하여 막대한 규모의 사업이 진행되고 그로 인한 사업수익도 천문학적인 숫자에 이르는 등 기업의 사회에 대한 영향력이 증가하여 그 사회적 책임의 정도가 높아지고 있음에도 불구하고, 민사적 책임으로 그 책임이 제한되는 경우에 피해에 비하여 피해자가 입은 손해에 대한 책임을 회복할 수 없는 경우에 법인관계인(자연인)에게 기존의 형사적 제재로는 과실 책임과 제한된 범위 내에서 고의책임을 물을 수밖에 없는 한계에 이르고 있다. 그러한 경우에 우리나라 사회의 자본주의 성숙도, 세계에서 차지하는 경제적 위상 등을 고려하여 법인관계인(자연인)에게 민사적 책임과는 별도로 형사적 책임을 도입할 필요성이 있다고 본다. 우리나라의 경우 법인격 부인이 인정되기 위한 요건이 엄격하지만 미국은 지배 혹은 사기(fraud)만 있으면 족하다고 하고 있다. 그러므로 법인격 부인에 있어서 민사적 책임에 관한 것이 아니라 법인관계인(자연인)의 형사적 책임에 관한 것이므로 지배주주의 법인의 지배 혹은 채권자에 대한 사기가 인정되는 경우에는 별도의 입법을 통하여 그 행위자를 형사적으로 처벌하는 것이 법인의 사회적 책임을 강화하는 방안이 될 수 있다.

순회진료사업(巡回診療事業)의 문제점(問題点)과 개선방향(改善方向) (일부(一部) 무의지역에 대(對)한 지역사진단(地域社診斷)을 중심(中心)으로) (A Study on the Mobile Medical Service Program -Based on the Community Diagnosis of a Remote Farm Area-)

  • 박항배;최동욱
    • Journal of Preventive Medicine and Public Health
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    • 제11권1호
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    • pp.86-97
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    • 1978
  • The mobile medical service has been operated for many years by a number of medical schools and hospitals as a most convenient means of medical service delivery to the people residing in such area where the geographical and socioeconomic conditions are not good enough to enjoy modern medical care. Despite of official appraisal showing off simply with numbers of outpatients treated and medical persons participated, however, as well recognized, the capability (in respect of budget, equipment and time) of those mobile medical teams is so limitted that it often discourages the recipients as well as medical participants themselves. In the midst of rising need to secure medical service of good quality to all parts of the country, and of developing concept of primary health care system, authors evaluated the effectiveness of and problems associated with mobile medical servies program through the community diagnosis of a village (Opo-myun, Kwangju-gun) to obtain the information which may be halpful for future improvement. 1. Owing to the nationwide Sae-Maul movement powerfully practiced during last several years, living environment of farm villages generally and remarkably improved including houses, water supply and wastes disposal etc. Neverthless, due to limitations in budget time and lack of knowledge (probably the most important), these improvements tend to keep up appearances only and are far from the goal which may being practical benefit in promoting the health of the community. 2. As a result of intensive population policy led by the government since 1962, there has been considerable advances in understanding and the rate of practicing family planning through out the villages and yet, one should see many things, especially education, to be done. Fifty eight per cent of mothers have not received prenatal check and the care for most (72%) delivery was offered by laymen at home. 3. Approximately seven per cent of the population was reported to have chronic illness but since only a few (practically none) of the people has had physical check up by doctors, the actual prevalence of chronic diseases may reach many times of the reported. The same fact was observed also in prevalence of tuberculosis; the patients registered at local health center totaled 31 comprising only 0.51% while the numbers in two neighboring villages (designated as demonstration area of tuberculosis control and mass examination was done recently) were 3.5 and 4.0% respectively. Prevalence rate of all dieseses and injuries expereinced during one month (July, 1977) was 15.8%. Only one tenth of those patients received treatment by physicians and one fifth was not treated at all. The situation was worse as for the chronic patients; 84% of all cases either have never been treated or discontinued therapy, and the main reasons were known to be financial difficulty and ignorance or indifference. 4. Among the patients treated by our mobile clinic, one third was chronic cases and 45% of all patients, by the opinion of doctors attended, were those who may be treated by specially trained nurses or other paramedics (objects of primary care). Besides, 20% of the cases required professional managements of level beyond the mobile team's capability and in this sense one may conclude that the effectiveness (performance) of present mobile medical team is quite limitted. According to above findings, the authors would like to suggest following for mobile medical service and overall medicare program for the people living in remote country side. 1. Establishment of primary health care system secured with effective communication and evacuation (between villages and local medical center) measures. 2. Nationwide enforcement of medical insurance system. 3. Simple outpatient care which now constitutes the main part of the most mobile medical services should largely be yielded up to primary health care unit of the village and the mobile team itself should be assigned on new and more urgent missions such as mass screening health examination of the villagers, health education with modern and effective audiovisual aids, professional training and consultant services for the primary health care organization.

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민간경비 관리자의 리더십 유형이 경비원의 직무만족 및 조직몰입에 미치는 영향 (A Study on the Effectiveness of Private Security Administrator's Leadership Style on Organizational commitment as well as Job Satisfaction of Private Security)

  • 김창호;이영석;김평수
    • 시큐리티연구
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    • 제10호
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    • pp.53-77
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    • 2005
  • 우리나라는 IMF이후 급격한 경기침체로 각 기업을 비롯한 산업체의 구조조정 등 조직내 불신과 갈등이 확산되어 가고 있다. 어느 조직이든 지속적으로 생존${\cdot}$발전하기 위해서는 경영환경 변화에 유연하게 대처해야 할 것이다. 이를 위해서는 조직구성원들의 심리적 일체감과 조직에 대한 애착을 도모하고 열정을 높여주는 관리자의 리더십이 무엇보다 중요시된다. 이처럼 리더십의 중요성에도 불구하고 민간경비학 연구영역에서는 관리자의 리더십과 조직의 성과로 직결되는 직무만족 및 조직몰입에 관한 연구가 매우 미비한 실정이라 할 수 있다. 이러한 관점에서 본 연구는 민간경비 관리자의 리더십유형이 직무만족 및 조직몰입에 미치는 영향을 규명함으로써 이 분야에서의 경험적${\cdot}$이론적 자료를 축적하고, 나아가 민간경호경비 분야 발전에 필요한 경영자료를 제시하는데 그 목적을 두고 있다. 민간경비 관리자의 리더십 유형이 경비원의 직무만족 및 조직몰입에 미치는 영향을 보면 다음과 같다. 첫 번째로, 연령이 높고 월수입이 많을수록 변혁적 리더십을 보이는 관리자를 더 높게 평가하고 신뢰하고 있는 것으로 나타났으며, 연령이 낮고 전문대학 졸업의 경비원일수록 자신에게 돌아오는 손익관계에 의한 계산적 몰입이 더 높게 나타나는 것으로 나타났다. 두 번째로, 관리자가 창의적인 관점을 개발하도록 자극을 주는 리더십을 보일수록 경비원의 직무 만족이 감소하고 있으며, 조건적인 보상을 요구하는 리더십을 보일수록 직무만족이 높아지는 경향을 나타내고 있다. 세 번째로, 관리자가 카리스마적 리더십을 발휘할수록 경비원들이 조직에 대하여 감정적으로 애착을 갖고 조직과의 일체감을 갖는 경향을 나타내고 있다.

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의료서비스의 서비스본질 특성이 직무성과에 미치는 영향 :개인성향을 조절변수로 (The Influence of Healthcare Service Nature on Job Performance : The Moderating Effects of Individaul Personality)

  • 변미영;김현수
    • 서비스연구
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    • 제9권4호
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    • pp.41-62
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    • 2019
  • 무형재화가 중심인 현대 서비스 경제시대에 의료서비스업의 경쟁력을 제고하고 지속적 성장을 위해서는 우선적으로 서비스본질의 특성을 이해해야 한다. 그리고 서비스본질 특성을 강화시켜 조직의 직무성과가 향상될 수 있도록 해야 한다. 이를 위해 본 연구에서는 의료서비스업을 대상으로 서비스본질 특성이 직무성과에 미치는 직접적 영향을 분석하고, 개인성향을 조절효과로 하여 간접효과를 검증하였다. 본 연구를 수행하기 위해 총 340명의 의료서비스업 종사자를 대상으로 설문조사를 실시하였고, 최종 315명의 자료를 분석에 활용하여 연구가설을 실증적으로 검증하였다. 분석결과 서비스본질 특성 중 상호작용성과 수평성이 직무효과에 정(+)의 영향을 미치는 것으로 검증되었다. 이는 고객 접점에서 고객의 욕구를 파악하여 고객이 원하는 상품과 서비스를 정확하고 신속하게 제공하거나, 조직내에서 부서와 부서, 동료와 동료와의 수평적 커뮤니케이션을 강화하는 것이 직무성과로 연결될 수 있다는 것을 의미한다. 또한 고객과 환자와의 관계에서 의료서비스 종사원들도 전문가적인 자세로 고객과 동등한 위치에서 고객이 원하는 서비스를 제공해 준다면 직무성과를 끌어올릴 수 있음을 확인할 수 있었다. 급변하는 의료서비스 환경에서 서비스본질 특성을 실무적으로 잘 활용할 수 있다면 병원의 성장을 견인하여 지속적 성장이 가능할 것으로 분석되었다. 개인성향 조절효과를 검증한 결과 자존감과 성장욕구에서 부분적으로 조절효과가 나타났다. 향후 서비스본질 특성에 대한 다양한 연구가 필요하며, 본 연구는 의료서비스 분야를 대상으로 하고 있으나 향후 다양한 서비스 분야로의 확대·적용하여 심화 연구할 필요가 있다.

가족계획과 모자보건 통합을 위한 조산원의 투입효과 분석 -서산지역의 개입연구 평가보고- (An Intervention Study on Integration of Family Planning and Maternal/Infant Care Services in Rural Korea)

  • 방숙;한성현;이정자;안문영;이인숙;김은실;김종호
    • Journal of Preventive Medicine and Public Health
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    • 제20권1호
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    • pp.165-203
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    • 1987
  • This project was a service-cum-research effort with a quasi-experimental study design to examine the health benefits of an integrated Family Planning (FP)/Maternal & Child health (MCH) Service approach that provides crucial factors missing in the present on-going programs. The specific objectives were: 1) To test the effectiveness of trained nurse/midwives (MW) assigned as change agents in the Health Sub-Center (HSC) to bring about the changes in the eight FP/MCH indicators, namely; (i)FP/MCH contacts between field workers and their clients (ii) the use of effective FP methods, (iii) the inter-birth interval and/or open interval, (iv) prenatal care by medically qualified personnel, (v) medically supervised deliveries, (vi) the rate of induced abortion, (vii) maternal and infant morbidity, and (viii) preinatal & infant mortality. 2) To measure the integrative linkage (contacts) between MW & HSC workers and between HSC and clients. 3) To examine the organizational or administrative factors influencing integrative linkage between health workers. Study design; The above objectives called for quasi-experimental design setting up a study and control area with and without a midwife. An active intervention program (FP/MCH minimum 'package' program) was conducted for a 2 year period from June 1982-July 1984 in Seosan County and 'before and after' surveys were conducted to measure the change. Service input; This study was undertaken by the Soonchunhyang University in collaboration with WHO. After a baseline survery in 1981, trained nurses/midwives were introduced into two health sub-centers in a rural setting (Seosan county) for a 2 year period from 1982 to 1984. A major service input was the establishment of midwifery services in the existing health delivery system with emphasis on nurse/midwife's role as the link between health workers (nurse aids) and village health workers, and the referral of risk patients to the private physician (OBGY specialist). An evaluation survey was made in August 1984 to assess the effectiveness of this alternative integrated approach in the study areas in comparison with the control area which had normal government services. Method of evaluation; a. In this study, the primary objective was first to examine to what extent the FP/MCH package program brought about changes in the pre-determined eight indicators (outcome and impact measures) and the following relationship was first analyzed; b. Nevertheless, this project did not automatically accept the assumption that if two or more activities were integrated, the results would automatically be better than a non-integrated or categorical program. There is a need to assess the 'integration process' itself within the package program. The process of integration was measured in terms of interactive linkages, or the quantity & quality of contacts between workers & clients and among workers. Intergrative linkages were hypothesized to be influenced by organizational factors at the HSC clinic level including HSC goals, sltrurture, authority, leadership style, resources, and personal characteristics of HSC staff. The extent or degree of integration, as measured by the intensity of integrative linkages, was in turn presumed to influence programme performance. Thus as indicated diagrammatically below, organizational factors constituted the independent variables, integration as the intervening variable and programme performance with respect to family planning and health services as the dependent variable: Concerning organizational factors, however, due to the limited number of HSCs (2 in the study area and 3 in the control area), they were studied by participatory observation of an anthropologist who was independent of the project. In this observation, we examined whether the assumed integration process actually occurred or not. If not, what were the constraints in producing an effective integration process. Summary of Findings; A) Program effects and impact 1. Effects on FP use: During this 2 year action period, FP acceptance increased from 58% in 1981 to 78% in 1984 in both the study and control areas. This increase in both areas was mainly due to the new family planning campaign driven by the Government for the same study period. Therefore, there was no increment of FP acceptance rate due to additional input of MW to the on-going FP program. But in the study area, quality aspects of FP were somewhat improved, having a better continuation rate of IUDs & pills and more use of effective Contraceptive methods in comparison with the control area. 2. Effects of use of MCH services: Between the study and control areas, however, there was a significant difference in maternal and child health care. For example, the coverage of prenatal care was increased from 53% for 1981 birth cohort to 75% for 1984 birth cohort in the study area. In the control area, the same increased from 41% (1981) to 65% (1984). It is noteworthy that almost two thirds of the recent birth cohort received prenatal care even in the control area, indicating that there is a growing demand of MCH care as the size of family norm becomes smaller 3. There has been a substantive increase in delivery care by medical professions in the study area, with an annual increase rate of 10% due to midwives input in the study areas. The project had about two times greater effect on postnatal care (68% vs. 33%) at delivery care(45.2% vs. 26.1%). 4. The study area had better reproductive efficiency (wanted pregancies with FP practice & healthy live births survived by one year old) than the control area, especially among women under 30 (14.1% vs. 9.6%). The proportion of women who preferred the 1st trimester for their first prenatal care rose significantly in the study area as compared to the control area (24% vs 13%). B) Effects on Interactive Linkage 1. This project made a contribution in making several useful steps in the direction of service integration, namely; i) The health workers have become familiar with procedures on how to work together with each other (especially with a midwife) in carrying out their work in FP/MCH and, ii) The health workers have gotten a feeling of the usefulness of family health records (statistical integration) in identifying targets in their own work and their usefulness in caring for family health. 2. On the other hand, because of a lack of required organizational factors, complete linkage was not obtained as the project intended. i) In regards to the government health worker's activities in terms of home visiting there was not much difference between the study & control areas though the MW did more home visiting than Government health workers. ii) In assessing the service performance of MW & health workers, the midwives balanced their workload between 40% FP, 40% MCH & 20% other activities (mainly immunization). However, $85{\sim}90%$ of the services provided by the health workers were other than FP/MCH, mainly for immunizations such as the encephalitis campaign. In the control area, a similar pattern was observed. Over 75% of their service was other than FP/MCH. Therefore, the pattern shows the health workers are a long way from becoming multipurpose workers even though the government is pushing in this direction. 3. Villagers were much more likely to visit the health sub-center clinic in the study area than in the control area (58% vs.31%) and for more combined care (45% vs.23%). C) Organization factors (admistrative integrative issues) 1. When MW (new workers with higher qualification) were introduced to HSC, it was noted that there were conflicts between the existing HSC workers (Nurse aids with less qualification than MW) and the MW for the beginning period of the project. The cause of the conflict was studied by an anthropologist and it was pointed out that these functional integration problems stemmed from the structural inadequacies of the health subcenter organization as indicated below; i) There is still no general consensus about the objectives and goals of the project between the project staff and the existing health workers. ii) There is no formal linkage between the responsibility of each member's job in the health sub-center. iii) There is still little chance for midwives to play a catalytic role or to establish communicative networks between workers in order to link various knowledge and skills to provide better FP/MCH services in the health sub-center. 2. Based on the above findings the project recommended to the County Chief (who has power to control the administrative staff and the technical staff in his county) the following ; i) In order to solve the conflicts between the individual roles and functions in performing health care activities, there must be goals agreed upon by both. ii) The health sub·center must function as an autonomous organization to undertake the integration health project. In order to do that, it is necessary to support administrative considerations, and to establish a communication system for supervision and to control of the health sub-centers. iii) The administrative organization, tentatively, must be organized to bind the health worker's midwive's and director's jobs by an organic relationship in order to achieve the integrative system under the leadership of health sub-center director. After submitting this observation report, there has been better understanding from frequent meetings & communication between HW/MW in FP/MCH work as the program developed. Lessons learned from the Seosan Project (on issues of FP/MCH integration in Korea); 1) A majority or about 80% of the couples are now practicing FP. As indicated by the study, there is a growing demand from clients for the health system to provide more MCH services than FP in order to maintain the achieved small size of family through FP practice. It is fortunate to see that the government is now formulating a MCH policy for the year 2,000 and revising MCH laws and regulations to emphasize more MCH care for achieving a small size family through family planning practice. 2) Goal consensus in FP/MCH shouBd be made among the health workers It administrators, especially to emphasize the need of care of 'wanted' child. But there is a long way to go to realize the 'real' integration of FP into MCH in Korea, unless there is a structural integration FP/MCH because a categorical FP is still first priority to reduce the rate of population growth for economic reasons but not yet for health/welfare reasons in practice. 3) There should be more financial allocation: (i) a midwife should be made available to help to promote the MCH program and coordinate services, (in) there should be a health sub·center director who can provide leadership training for managing the integrated program. There is a need for 'organizational support', if the decision of integration is made to obtain benefit from both FP & MCH. In other words, costs should be paid equally to both FP/MCH. The integration slogan itself, without the commitment of paying such costs, is powerless to advocate it. 4) Need of management training for middle level health personnel is more acute as the Government has already constructed 90 MCH centers attached to the County Health Center but without adequate manpower, facilities, and guidelines for integrating the work of both FP and MCH. 5) The local government still considers these MCH centers only as delivery centers to take care only of those visiting maternity cases. The MCH center should be a center for the managment of all pregnancies occurring in the community and the promotion of FP with a systematic and effective linkage of resources available in the county such as i.e. Village Health Worker, Community Health Practitioner, Health Sub-center Physicians & Health workers, Doctors and Midwives in MCH center, OBGY Specialists in clinics & hospitals as practiced by the Seosan project at primary health care level.

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제조-공급자간 갈등 원인과 거래조정 방식의 갈등관리 효과 (The Causes of Conflict and the Effect of Control Mechanisms on Conflict Resolution between Manufacturer and Supplier)

  • 이진화
    • 한국유통학회지:유통연구
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    • 제17권4호
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    • pp.55-80
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    • 2012
  • 다른 기업과 거래관계를 형성하고 유지하는 것은 빠르게 변화하는 치열한 환경에서 대부분의 기업에게 불가피한 전략적 선택이다. 유통망 안의 모든 기업들도 결국 독립적 기업 간의 이러한 거래 계약으로 맺어져 있다. 하지만 모든 기업 간의 거래가 하나의 목표를 가지고 공동의 이익 창출을 위해 노력하여, 모두 효과적이고 효율적인 성과만을 낼 수는 없다. 대리인 이론에 따르면, 기업들은 모두 독립적 주체로서 각자의 이해를 추구하고, 위험을 회피하려하며, 제한된 합리성을 가지고 불충분한 정보를 처리하게 된다. 즉, 기업 간 거래관계는 그 속에서 신뢰와 협력을 기대하는 동시에, 갈등과 기회주의적 행위도 예측해야 한다. 이에 본 연구는 기업 간 거래의 갈등 원인을 확인하고, 실제 기업이 주로 활용하는 거래조정 방식의 갈등관리 효과를 밝히고자 한다. 이를 위해 관련된 기존 연구와 대리인 이론을 활용하여, 제조업자와 공급업자 간 갈등이 관계성과에 미치는 영향과 거래 위험요인(환경동태성, 자산특유화 수준)의 갈등 유발 효과, 그리고 국내 기업거래 연구에서 잘 다루어지지 않은 거래 조정방식의 갈등관리 효과를 가정하였다. 더불어 국내 중소기업 데이터 329개를 대상으로 연구모델을 검증하였다. 연구 결과, 구매기업(제조업자)의 환경 동태성과 자산 특유화 수준이 높을수록 더 큰 갈등이 유발되었으며, 이러한 B2B 갈등은 기업 간 관계질과 재무성과에 부정적 영향을 끼쳤다. 또한 사회적 조정방식과 법적 조정방식은 갈등의 관계질에 대한 부정적 영향을 매우 유의한 수준에서 완화시키는 조절효과가 검증되었다. 이러한 결과를 바탕으로 본 연구는 B2B갈등의 원인과 관리기법에 대하여 실증적으로 확인하였다는 의의가 있으며, 특히 국내 거래관리 연구에서 소홀히 다루어졌던 법적 계약 방식의 긍정적이고 유의한 효과를 확인하였다는 의의가 있다.

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