• International Journal of Quality Innovation
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• 제10권2호
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• pp.1-17
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• 2009

This paper presents a theoretical research framework that was used to analyse operational risk management (ORM) system practices in Australia. It provides a new perspective on how to use national and international operational management system standards as a basis for systematic management of operational risks. Based on the extensive literature review and the analysis of operational risk management system practices that are common in Australian organisations, this paper identifies the critical factors for effective use of an ORM system. The proposed framework could also be used as a model to research ORM system applications in other countries.

• 한국항행학회논문지
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• 제14권1호
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• pp.127-133
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• 2010

운영연속성관리계획 수립을 위한 프로세스는 비즈니스 위험 평가, 취약성 분석, 업무영향분석, 업무복구전략수립, 상세계획수립, 계획실행, 테스트 및 유지관리(모니터링 포함)의 반복적인 사이클을 구성할 수 있다. 관리체계는 조직에 발생하는 재난 관리 체계를 개발, 수행, 개선, 유지와 업무 연속성 확보 체계를 위한 책임 의무사항 제공과 함께 재난예방, 재난대비, 재난대응, 재난복구를 위한 재난관리체계를 평가할 수 있다. 따라서 본 논문에서는 글로벌 환경변화에 대응하고 사회 안전 시스템의 구축과 운영의 극대화를 위하여 운영연속성관리, 위기관리체제 구축 및 위기관리통합체제 구축에 대하여 전반적으로 기술하고 조직 내에서 운영연속성관리를 이해하고 발전시켜 실행하기 위한 기틀을 제공하고자 운영연속성관리 관점에서의 위기관리통합시스템 구축 방법을 제안하였다.

• Journal of Information Technology Applications and Management
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• 제22권1호
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• pp.109-130
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• 2015

This study aims to provide the results of a case study, based on the action research approach, in which an user-oriented management system for enterprise information systems operational performance is successful developed and applied. This study performs the research and summarizes the results by adopting 5-step approach of action research, i.e., diagnosing, action planning, action taking, evaluating and specifying learning. The most important lessons learned from the study include (1) operation performance measures should be established to be shared by the management and users; (2) evaluation and improvement activities should be performed continually; and (3) formula to calculate the measure should be evolved so that improvement initiatives can be identified. The results of the study are expected to provide the companies intending to develop a management system for enterprise information systems operational performance with the practical and useful information. In addition, it is expected to suggest the research results that can be utilized as a basis for future research in this area.

• Asia pacific journal of information systems
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• 제25권3호
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• pp.597-625
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• 2015

Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

• 국제학술발표논문집
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• The 5th International Conference on Construction Engineering and Project Management
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• pp.576-582
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• 2013

Typical highway infrastructure systems include roadway pavement, drainage systems, tunneling, and other hardware components such as guardrails, traffic signs, and lighting. Tunnels in a highway system have provided significant advantages to overcoming various natural challenges including crossing underneath bodies of water or through mountainous areas. While only a few tunnel failure cases have been reported, the failure rate is likely to increase as these assets age and because agencies have not emphasized tunneling asset management. A tunnel system undergoes a deterioration life cycle pattern that is similar to other infrastructure systems. There are very few agencies in the United States implementing comprehensive tunnel asset management programs. While current tunnel asset management programs focus on inspection, maintenance, and operation safety, there is an increasing need for the development of a comprehensive life cycle tunnel asset management program. This paper describes a conceptual framework for a comprehensive tunnel asset management program. The framework consists of three basic phases including a strategic plan, a tactical plan, and an operational plan to provide better information to the decision makers. The strategic plan is a basic long term approach of tunnel asset management. The tactical plan determines specific objectives and the operational plan actually applies asset management objectives in practice. The information includes operational condition, structural condition, efficiency of the system, emergency response, and life cycle cost analysis for tunnel capital improvement project planning.

• Asia pacific journal of information systems
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• 제32권1호
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• pp.70-91
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• 2022

Organizations today depend and thrive on timely, accurate and strategically relevant information. Business analytics (BA) holds the key to many of these issues. This paper validates a model on how the usage of BA leads to operational efficiency. We identified the factors of basic analytical usage from the Business Capacity Maturity Model (BCMM). The scope of the study is restricted to the Information Technology Infrastructure and Application management domain. A survey was conducted among the managers of the IT companies in Bengaluru, India. The results showed a significant influence of data-oriented culture and BA tools and infrastructure on BA usage. We found a significant influence of BA usage and pervasive use on operational efficiency. The speed to insight is still not practised in organizations. The awareness level of analytical skills in organizations is very low.

• 대한안전경영과학회지
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• 제9권6호
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• pp.9-17
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• 2007

This article addresses the question of how the operational architecture for a railway safety information system should be developed. A successful railway safety information system can be developed by fully reflecting the business process and needs at the enterprise level. To date, there has been minimal research effort towards the development of the operational architecture for a railway safety information system. To this end, a variety of enterprise architectures have been studied so far. In this paper, as an important guideline, DoDAF (Architecture Framework) is selected to be used in developing a railway safety information system. In particular, we propose a method to implement the operational architecture based on DoDAF.

• 한국통신학회논문지
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• 제37권1C호
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• pp.109-117
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• 2012

최근 70여 년간의 주요 전쟁을 통해 본 무기체계의 핵심적 변화중 하나는 IT 활용을 통한 무기체계의 복합화 및 첨단화라 할 수 있다. 이러한 무기체계의 복합화 및 첨단화 추세는 IT의 효과적인 활용, 전력화 기간 단축, 복합 첨단 무기체계에 대한 명확한 운용개념(Operational Concept) 수립, 작전요구성능(ROC : Required Operational Capability) 관리 등을 포함하여 무기체계 개발 절차 전반에 대한 혁신적인 개선을 요구하고 있다. 특히, 새로운 무기체계에 대한 명확한 운용개념 수렴과 이를 근간으로 도출된 작전요구성능에 대한 체계적인 관리는 '저비용 고효율'의 무기체계 개발, 나아가 성공적인 군사력 건설을 위한 핵심 선결 과제라 할 수 있다. 본 논문에서는 한국군의 현 작전요구성능 관리절차 분석을 통해 요구공학 (Requirements Engineering) 개념에서의 요구사항 도출(Elicitation) 및 분석(Analysis)과 요구사항 확인(Validation)측면을 고려한 개선 방안을 제안 한다.

• 경영과학
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• 제21권2호
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• pp.111-122
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• 2004

Measuring performance of corporate information system has become one of the core issues in that development of the information system requires substantial amount of investments and the system works as a crucial leverage to enhance competitive edge. Most of the previous researches for performance of the information system have narrow and limited focus on such as the effect of user satisfaction and productivity. This paper suggests a model to measures the comprehensive performance which is classified as user scope (user involvement and satisfaction), operational scope (task productivity, task innovation, customer satisfaction, management control) and efficiency scope (financial performance), and to represent the relationship among the scopes by the path analysis model. Followings are conclusions from statistical hypothesis test of the model: (i) user involvement through user satisfaction has positive effect on all the performances in the operational scope, (ii) task innovation and customer satisfaction in the operational scope has statistically significant impact on financial performance but task productivity and management control do not. This conclusion indicates that task productivity and management control has the long term effect in nature, and evaluation of the information system has managerial implication when it Is measured in comprehensive performance which includes internal operational performances as well as financial performance.

• Journal of Smart Tourism
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• 제1권2호
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• pp.13-18
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• 2021

Hotels have recently started to implement enterprise information systems to measure and report sustainability indicators in a smart manner. However, a complex ownership structure in a hotel chain prevents full smart systems adoption at the individual property level. This study explores how a smart sustainability performance measurement system (SPMS) for waste management adoption correlates with customer ratings, customer reviews, operational efficiency scores, and between franchised and corporate-managed properties. We derive insights from the secondary data constructed from multiple sources for a large multinational hotel chain hotel. The findings suggest that hotels that adopt SPMS have better operational efficiency scores and more customer reviews. Within the hotels that adopted SPMS, corporate-managed hotels have a lower level of ratings than franchised hotels, but they have higher operational efficiency scores and more reviews. We discuss research implications for the concept of smart tourism and hotel management literature and managerial implications.