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A Comprehensive Model for Measuring Information Systems Performance  

An Bong-Geun (계명대학교 경영학과)
Ju Ki-Jung (계명대학교 경영학과)
Kwon Hae-Ik (계명문화대학 경영과)
Publication Information
Korean Management Science Review / v.21, no.2, 2004 , pp. 111-122 More about this Journal
Abstract
Measuring performance of corporate information system has become one of the core issues in that development of the information system requires substantial amount of investments and the system works as a crucial leverage to enhance competitive edge. Most of the previous researches for performance of the information system have narrow and limited focus on such as the effect of user satisfaction and productivity. This paper suggests a model to measures the comprehensive performance which is classified as user scope (user involvement and satisfaction), operational scope (task productivity, task innovation, customer satisfaction, management control) and efficiency scope (financial performance), and to represent the relationship among the scopes by the path analysis model. Followings are conclusions from statistical hypothesis test of the model: (i) user involvement through user satisfaction has positive effect on all the performances in the operational scope, (ii) task innovation and customer satisfaction in the operational scope has statistically significant impact on financial performance but task productivity and management control do not. This conclusion indicates that task productivity and management control has the long term effect in nature, and evaluation of the information system has managerial implication when it Is measured in comprehensive performance which includes internal operational performances as well as financial performance.
Keywords
Information Systems; Comprehensive Performance; User scope; Operational scope; Efficiency scope; Path Analysis Model;
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