• 제목/요약/키워드: Operational Attributes

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대학급식 서비스 품질 속성 및 품질 개선요인 도출: IPA 모델 적용 사례연구 (Identification of Quality Attributes of University Foodservice and Factors Required for the Improvement of Customer Satisfaction: A Case Study Using IPA Model)

  • 이소정;정현영
    • 대한영양사협회학술지
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    • 제16권3호
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    • pp.208-225
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    • 2010
  • Our research consisted of a qualitative study investigating the quality attributes of university foodservices through focus group interviews and a quantitative study evaluating service quality of university foodservices through a survey. Sixteen quality attributes were derived and customer satisfaction questionnaires included these 16 quality attributes with a five-point Likert scale. An Importance-Performance Analysis (IPA) model was applied in order to identify operational strategies necessary to improve service quality. The survey questionnaires were distributed to 600 university students enrolled in a university located in Kwangju and statistical analysis was performed on 555 surveys using an SPSS package. Overall customer satisfaction with the quality of university foodservices was relatively low (under 3.0) while the expectation was inclined to be high (over 4.0). The main reasons for using the university foodservice were given as inexpensive price (67.6%) and time saving (22.9%). A factor analysis of 16 quality attributes revealed two separate factors: food quality (Cronbach's alpha=0.911) and service quality (Cronbach's alpha=0.934). Variety of menu, convenient location, and sanitation of utensils and facilities were identified by an IPA model as factors needing improvement in operational strategies.

전술데이터링크 연동시스템의 개념적 소프트웨어 아키텍처 설계 (A Design of a Conceptual Software Architecture for Inter-operational System of Tactical Data Link)

  • 남재민;윤희병
    • 한국국방경영분석학회지
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    • 제31권2호
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    • pp.105-115
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    • 2005
  • To ensure interoperability among TADILs, we need inter-operational system of tactical data link that allows sharing of specific, planned information among different TADILs. In this paper, we have proposed the design of a conceptual software architecture of inter-operational system. For developing of a conceptual software architecture, we analyze the actual condition of ADSI used in the US military and identify functions and quality-attributes. Based on these factors, we design the conceptual software architecture for inter-operational system of tactical data link using Attribute-Driven Design(ADD) method. ADD is consist of three phases - choose the module to decompose, refine the module, repeat the steps for every module that needs further decomposition. To evaluate of ADD results, we apply the Software Architecture Analysis Method(SAAM) which is consist of making evaluation scenarios, choosing indirect scenarios, evaluation scenarios' interaction, and creating an overall evaluation. Through the evaluation, we verify the conceptual software architecture of inter-operational system.

해상보급감정의 임무효과모형 (Mission Effectiveness Model for Replenishment Ships)

  • 신현주;하석태
    • 한국국방경영분석학회지
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    • 제22권1호
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    • pp.97-113
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    • 1996
  • Mission effectiveness may be defined as a probability that a system can successfully meet an intended mission demand within a given time when operated under specified conditions. This study deals with the Mission effectiveness of a replenishment ships that is performing several types of missions. The essential attributes and their related factors affecting the replenishment missions are established, and then, a mathematical mission effectiveness model is constructed with a replenishment mission characteristics for a basis. Mission effectiveness for a mission is determined by finding the joint probability measure of the following three attributes : operational readiness of the replenishment ships at the start of a mission ; mission reliability of the replenishment ships ; capability of successfully accomplishing intended objectives given an environmental condition. The model is solved analytically. Operational readiness of the replenishment ships in found by the assumed data. Mission reliability and capability are calculated based on the assumed probability distributions. The model would be a useful tool to evaluate mission effectiveness as it is very a replenishment ships.

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IT운영리스크 최소화를 위한 피해저감모델 구현에 관한 연구 (The Mitigation Model Development for Minimizing IT Operational Risks)

  • 이영재;황명수
    • Journal of Information Technology Applications and Management
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    • 제14권3호
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    • pp.95-113
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    • 2007
  • To minimize IT operational risks and the opportunity cost for lost business hours. it is necessary to have preparedness in advance and mitigation activities for minimization of a loss due to the business discontinuity. There are few cases that banks have a policy on systematic management, system recovery and protection activities against system failure. and most developers and system administrators response based on their experience and the instinct. This article focuses on the mitigation model development for minimizing the incidents of disk unit in IT operational risks. The model will be represented by a network model which is composed of the three items as following: (1) the risk factors(causes, attributes and indicators) of IT operational risk. (2) a periodic time interval through an analysis of historical data. (3) an index or an operational regulations related to the examination of causes of an operational risk. This article will be helpful when enterprise needs to hierarchically analyze risk factors from various fields of IT(information security, information telecommunication, web application servers and so on) and develop a mitigation model. and it will also contribute to the reduction of operational risks on information systems.

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Nuclear waste attributes of near-term deployable small modular reactors

  • Taek K. Kim;L. Boing;B. Dixon
    • Nuclear Engineering and Technology
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    • 제56권3호
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    • pp.1100-1107
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    • 2024
  • The nuclear waste attributes of near-term deployable SMRs were assessed using established nuclear waste metrics, which are the DU mass, SNF mass, volume, activity, decay heat, radiotoxicity, and decommissioning LLW volumes. Metrics normalized per unit electricity generation were compared to a reference large PWR. Three SMRs, VOYGR, Natrium, and Xe-100, were selected because they represent a range of reactor and fuel technologies and are active designs deployable by the decade's end. The SMR nuclear waste attributes show both some similarities to the PWR and some significant differences caused by reactor-specific design features. The DU mass is equivalent to or slightly higher than the PWR. Back-end waste attributes for SNF disposition vary, but the differences have a limited impact on long-term repository isolation. SMR designs can vary significantly in SNF volume (and thus heat generation density). However, these differences are amenable to design optimization for handling, storage, transportation, and disposal technologies. Nuclear waste attributes from decommissioning vary depending on design and decommissioning technology choices. Given the analysis results in this study and assuming appropriate waste management system and operational optimization, there appear to be no major challenges to managing SMR nuclear wastes compared to the reference PWR.

구조방정식 모형을 활용한 시외버스 서비스 만족도 영향요인 분석 연구 -충남 시외버스 이용자를 대상으로- (Exploring Factors Influencing the use of Intercity-bus Services by means of a Structural Equation Model - Focusing on Intercity-bus Users in Chungcheongnam-do Province -)

  • 김원철
    • 한국ITS학회 논문지
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    • 제14권6호
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    • pp.100-109
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    • 2015
  • 본 연구에서는 구조방정식 모형을 활용하여 시외버스 서비스 만족도에 영향을 미치는 요인을 분석하였다. 분석자료는 충남 시외버스 이용자를 대상으로 대인면접 설문조사를 통해 수집하였다. 분석결과, 환경요인이 운행요인보다 서비스 만족에 더 중요한 요인인 것으로 나타났다. 남성의 경우, 정류장청결과 교통카드충전의 편리성이 버스청결보다 중요한 요인이며, 여성의 경우, 정류장청결, 카드충전편리, 이용요금적정성 보다 버스청결이 더 중요한 요인으로 나타났다. 또한, 환경요인의 만족도가 높아질수록 이용자는 이용했던 버스를 타인에 권유하는 의향이 증가하는 것으로 나타났다. 따라서, 시외버스 서비스 만족도를 높이고 시외버스 이용을 활성화하기 위해서는 무엇보다도 버스의 청결도를 높여 쾌적한 환경을 제공하는 것이 필요할 것으로 판단된다. 본 연구결과는 시외버스 이용 활성화를 위한 정책개발의 기초자료로 활용될 수 있을 것으로 판단된다.

The Effects of a Marine Leisure Exhibition Event's Appraisal Attributes on Visitors' Satisfaction and Re-visit Intention

  • Cho, Woo-Jeong
    • 한국항해항만학회지
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    • 제35권4호
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    • pp.335-342
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    • 2011
  • The purposes of this study were to analyze the effects of a marine leisure exhibition event(MLEE)'s appraisal attributes on visitors' satisfaction and rep-visit intention and thus provide fundamental information that facilitates developing effective marketing and operational strategies for a MLEE. In order to accomplish such purposes, this study employed a survey with a total of 300 visitors to a MLEE hosted by G Province. Questionnaires were developed on the basis of related studies and modified to reflect the study context. Then, such questionnaires were verified to be valid and reliable through content validity, factor analysis and internal consistency analysis. Valid 286 questionnaires were analyzed with correlation analysis and multiple regression analysis on significance level of .05. Following findings were derived from current study. First of all, the appraisal attributes of a MLEE had a significant effect on visitors' satisfaction and among them only the factor of event program had a unique relation with the levels of satisfaction. In addition, the appraisal attributes of the MLEE also had a significant effect on visitors' rep-visit intention behavior and among them event program, transportation and employee factors had unique relations with the performance variable in order. In conclusion, all the research hypotheses that had been set up through previous studies were confirmed in this study.

강인성 (Hardiness)의 개념 분석 (A Concept Analysis of Hardiness)

  • 이영애
    • 대한간호학회지
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    • 제24권4호
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    • pp.616-622
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    • 1994
  • Precise concept analysis has been neglected be-cause of a lack of understanding of its necessity and a lack of conceptual analytic knowledge. Concept analysis is the mental work of examining parts, phenomenon and the interrelated whole of a thing. Focus in this article is to extract the critical attributes of hardiness and make an operational delinition. The process of concept analysis is illustrated and documented using the analytic approach described by Walker and Avant (1983). To explore the explicit or implicit meanings of hardiness, existing literature was reviewed. The evolution of hardiness and the dictionary definitions were also added. Hardiness can be defined as follows : A condition of being inured to fatigue or hardship which has three subcomponents-challenge, control and commitment. Critical attributes of hardiness were extracted that may be used in naming the occurrence of the phenomenon. Model case, contrary case, borderline case and related case were described. Antecedents and consequences were explored. The defining critical attributes of hardiness are : 1. Resistance-hardiness involves resistance of stress or hardship. 2. Hardiness involves appraisal of change as a chance. 3. Hardiness implies interpretation of events and self as influential,. 4. Hardiness requires active involving reaction Implications for nursing and for further study are added.

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Software Performance Assessment Using Goal-Question-Metric Approach

  • Mahmood, Tariq;Park, Man-Gon
    • 한국멀티미디어학회논문지
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    • 제11권6호
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    • pp.891-902
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    • 2008
  • The software once developed enters in to the $2^{nd}$ phase of its useful operational life, where it performs its functions for which it has been developed. This is an important phase of software life, wherein the developers and users have to assess the performance of the software to prolong its operational life with efficiency, effectiveness and economy. Performance of the software is based on the measurement of the quality characteristics to ascertain that it is meeting or exceeding the needs of customers in terms of its functionality, usability, efficiency, reliability, availability, maintainability, portability etc. These software quality attributes defined under ISO 9126 provide an overall good framework for assessing the performance of the software. This paper describes a Software Performance Assessment (SPA) model using the Goal-Question-Metric (GQM) paradigm which has been applied to the operational software in real context with successful results.

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간호이론 개발을 위한 개념분석 : 사랑 (Love : A Concept Analysis for Nursing Theory Development)

  • 이옥자
    • 대한간호학회지
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    • 제23권3호
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    • pp.369-376
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    • 1993
  • Since nursing has come of age both as a profession and as a scholarly discipline, there has been increasing concern with delineating its theory base. In 1978 Chinn and Jacobs asserted that “the development of theory is the most crucial task facing nursing today.” The basic building blocks of theories are concepts. Concept formation begins in infancy, for concepts help us to categorize and organize our environmental stimuli. Concepts help us to identify how our experiences are similar or equivalent by categorizing all the things that are alike about them. concepts can be primitive, concrete, or abstract. Concept Analysis is a strategy that examines the attributes or characteristics of a concept. It is a formal, linguistic exercise to determine those defining attributes. It encourages communication. Its basic purpose is to distinguish between the defining and irrelevant attributes of a concept similarities. It is a process of determining the differences between concepts and it is useful for several reasons. It is an excellent way to begin examining information in preparation for research or theory construction and results in an operational definition and a list of defining attributes and antecedents. It provides the scientist with an excellent beginning for a new tool, is an excellent way of evaluating an old one and is useful in evaluating existing instruments. The steps of concept analysis are : 1. Select a concept, 2. Determine the aims or purposes of the analysis, 3. Identify all uses of the concept that you can discover, 4. Determine the defining attributes, 5. Construct a model case, 6. Construct borderline, re-lated, contrary, invented, and illegitimate cases, 7. Identify antecedents and consequences, 8. Define empirical referents. In this paper, the concept selected for analysis was Love. The concept of love is of great interest to nursing because loving care is considered vital to the nursing care of patients. The aims of the concept analysis of love were to clarify the meaning of love, to develop an operational definition for it and to contribute to existing nursing theory. Love influences the quality of life which is the goal of nursing according to Parse in her Human Becoming Theory. Lived experiences are the entities for study in Parse's Research Methodology. Human caring, human understanding, and human becoming are the most important issues in lived experiences. In this research, dictionaries and literature from nursing philosophy and other human disciplines were used to identify the concept of love. As many different instances of the concept as could be found were examinned. The model case was a real life example of the use of the concept. Next borderline, related, invented, and contrary cases were constructed for the purpose of providing examples of “not the concept” and for promoting further understanding of the concept being discussed. The defining attributes of the concept of love were concern, responsibility, respect, understanding and dedication. Love was defined as showing concern and understanding. relating with mutual respect and dedicating oneself responsibly to others. Concept analysis is a highly creative activity and may add significant new information to a given area of interest. It is a strategy for developing a concept based on observation or other forms of empirical evidence. The purpose of concept analysis is to generate new ideas. It provides a method of examining data for new insights that contribute to theoretical development. This concept analysis suggests that a nurse’s love for patients is shown in the process of giving oneself in mutual relationships of responsibility and respect and in continuously providing understanding and quality human care for them.

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