• 유통과학연구
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• 제22권1호
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• pp.13-23
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• 2024

Purpose: Within the ever-changing realm of modern e-commerce, this study delves into the complex effects of factors like performance expectations, ease of use, social influence, favorable conditions, and enjoyment perception on users' intentions and usage patterns in online marketplace apps. The research centres on Tokopedia app users in Denpasar City, encompassing a wide and varied demographic. Methods: Utilizing a non-probability sampling method, 200 participants were selected for extensive data collection through surveys. Subsequent rigorous analysis of the gathered data was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) techniques. Results: This study aims to contribute substantially to theoretical and practical knowledge regarding marketplace app usage. Theoretical contributions involve enhancing the marketing domain, especially in digital marketing, by revealing the intricate factors influencing user conduct in online marketplaces. From a practical standpoint, this research provides valuable insights for entrepreneurs aspiring to join or improve their positions in the Tokopedia app market. Conclusion: Based on the study, we suggest optimising online shopping apps for a more appealing and user-friendly interface. Enhancing the enjoyment and simplicity of finding desired products can prompt heightened usage of online shopping services, thereby reinforcing distribution management strategies and overall market presence.

• 한국콘텐츠학회논문지
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• 제22권4호
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• pp.172-181
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• 2022

본 연구는 온라인으로 화훼를 구매하는 환경의 변화 속에서 밀레니얼 세대의 화훼서비스에 대한 디자인 니즈를 알아보고자 한다. 이를 위해 먼저 밀레니얼 세대의 소비성향과 온라인 화훼구매 경향을 알아보았다. 그리고 꽃다발 제품을 중심으로 온라인 화훼상품 서비스인 화훼 배달 전문쇼핑몰과 화훼시장의 새로운 트렌드인 화훼 정기 구독 서비스의 시장 현황을 조사하였다. 이를 바탕으로 온라인 화훼서비스 개선을 위한 설문조사를 실시하였다. 조사 결과 밀레니얼 세대는 브랜드화된 화훼제품을 구매하길 원하고 친환경 화훼제품에 대한 선호가 높으며, 화훼디자인에 대한 개방성이 강한 것으로 나타났다. 또한 밀레니얼 세대는 현재 화훼 배달 전문쇼핑몰에서 주로 판매하는 크고 화려한 장미류의 디자인보다는 크고 작은 꽃이 섞인 자연스러운 품종의 꽃다발 디자인을 남녀 모두 선호하는 것으로 나타났다. 따라서 본 연구를 통해 밀레니얼 소비자의 니즈에 맞는 온라인 화훼서비스디자인이 개선되어 화훼구매가 활성화되고 새로운 온라인 화훼서비스 디자인 연구로 확장되는 계기가 되길 바란다.

• 패션비즈니스
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• 제27권3호
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• pp.1-18
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• 2023

The online shopping industry in China has experienced rapid growth, particularly in the infant goods sector, which is considered highly promising in terms of its growth potential. This growth can be attributed to the Chinese market's increasing economic power, the implementation of new policies concerning marriage and childbirth, changes in family structure, and evolving and diverse consumer demands for infant products. While the infant clothing industry has emerged as a significant player in the Chinese market, there is still a lack of sufficient academic research on the online shopping environment specific to China's infant clothing industry. The objective of this study was to explore the influence of online experiential marketing on brand loyalty and purchase intention among Chinese consumers of children's wear. The study findings indicated that the emotional experience, action experience, and relationship experience encountered by consumers during online interactions had a positive and significant impact on brand loyalty. Both perceptual experience and cognitive experience had a positive and significant influence on consumers' willingness to make a purchase. The study also revealed that brand loyalty had a positive and significant effect on consumers' purchase intention. The perception of online experiential marketing, brand loyalty, and purchase intention varied based on individual attributes, and gender was found to moderate the relationship between online experiential marketing and brand loyalty.

• 한국IT서비스학회지
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• 제19권1호
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• pp.129-144
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• 2020

Recent advances in digital purchase platforms allow consumer to easy to access online purchase, but the online purchase systems often occurs a negative situations such as service failure. When customer experiences negative service, they want to communicate with the company online chatting service. But not much is known about how customers online chatting service's contextual cues effectiveness. So, the current research seeks to examine the effects of type of online chatting service interface and company market status on customers' perception of service quality and satisfaction with online chatting services. The results of two studies show that, when customer experienced negative online service, they expected to a high status (vs a low status) company had offered better service. but their service request are not met, customers perceive better service quality if served by a low status (vs high status) company represented by a logo (vs. an emoji). These findings will help marketing practitioners strategically how design their chatting service interface according to the their status when they communicate with customer who experienced negative service.

• The International Journal of Costume Culture
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• 제3권3호
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• pp.193-200
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• 2000

Recently Korean firms are increasingly interested in Internet business while the number of Internet users reaches more than 10 million in Korea. As e-commerce develops rapidly, customer-oriented marketing for online business becomes very important. The issue of how to achieve customer satisfaction in Internet business and how to plan a marketing strategy for online business faced managers of Internet business. Customer-satisfaction is much more important for Internet businesses than for traditional offline 'brick and mortars'. Marketing activities need to be carried out on customer-orientation to achieve high level of customer satisfaction. This paper will discuss how to develop customer-oriented marketing for online business. It will specifically study the characteristics and success factors of Internet business, differences between online marketing and traditional marketing, selection of target market, and online marketing-mix strategy for e-business in view of customer-orientation. Finally it will suggest a future direction for online fashion business by applying the customer-oriented marketing of Internet business to the fashion business.

• 한국정보시스템학회지:정보시스템연구
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• 제29권2호
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• pp.221-242
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• 2020

Purpose This study collects data of the recently activated online black market and analyzes it to present a specific method for preparing for a hacking attack. This study aims to make safe from the cyber attacks, including hacking, from the perspective of individuals and businesses by closely analyzing hacking methods and tools in a situation where they are easily shared. Design/methodology/approach To prepare for the hacking attack through the online black market, this study uses the routine activity theory to identify the opportunity factors of the hacking attack. Based on this, text mining and social network techniques are applied to reveal the most dangerous areas of security. It finds out suitable targets in routine activity theory through text mining techniques and motivated offenders through social network analysis. Lastly, the absence of guardians and the parts required by guardians are extracted using both analysis techniques simultaneously. Findings As a result of text mining, there was a large supply of hacking gift cards, and the demand to attack sites such as Amazon and Netflix was very high. In addition, interest in accounts and combos was in high demand and supply. As a result of social network analysis, users who actively share hacking information and tools can be identified. When these two analyzes were synthesized, it was found that specialized managers are required in the areas of proxy, maker and many managers are required for the buyer network, and skilled managers are required for the seller network.

• 한국콘텐츠학회논문지
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• 제15권12호
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• pp.73-80
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• 2015

1996년 중국으로 수출된 한국 드라마의 인기를 시작으로 세계 시장에서는 이른바 한류 열풍이 시작되었다. 이후 드라마뿐만 아니라 한국의 문화 자체가 한류 시장의 콘텐츠로 급부상하며 한국 제품을 온라인에서 직접 구매하고자 하는 해외 직판 소비자가 큰 폭으로 증가하고 있다. 본 연구는 국내 온라인 쇼핑몰이 해외 시장의 소비자 환경에 적절히 부응하고 있는가를 파악하기 위해 현재 글로벌 마케팅을 진행하고 있는 국내 쇼핑몰 네 곳과 해외의 유명 쇼핑몰 네 곳을 각각 선정하여 디자인 측면을 비교 연구하였다. 그 결과 글로벌 마케팅을 진행하고 있는 국내 온라인 쇼핑몰들이 국가별 인터넷 환경에 대한 이해가 부족하고 문자 정보전달의 한계를 겪고 있으며 의미 전달에 용이한 시각 기호를 적극적으로 활용하지 못하고 있는 실정임이 드러났다. 이에 본 논문은 그러한 문제점에 대한 개선 방안으로 다양한 화면을 배려하는 가변 요소를 디자인에 활용하는 방안, 세계 각국마다 다른 언어의 문제를 해결하기 위해 텍스트를 직관적인 요소로 디자인하는 방안, 발전하는 IT기술을 적극 활용하여 디자인하는 방안 등을 제시하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제33권1호
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• pp.45-68
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• 2024

Purpose This paper examines the role of local market-based communities in driving regional revitalization, using detailed analysis of online networks. We aim to dissect a local community's communication network, highlighting members with high engagement levels and exploring their characteristics. Our goal is to identify the conditions that allow local community networks to grow independently and to demonstrate how the activation of these networks contributes to regional revitalization. Design/methodology/approach We employ a mixed-methods approach, combining social network analysis with statistical techniques to investigate the structure of online communication networks. Specifically, we use ANOVA to determine the statistical significance of our findings, ensuring their reliability. To complement our quantitative data, we include qualitative insights from interviews, adding depth and context to our analysis. Findings Our results show that individuals with high centrality in the online network are crucial for maintaining active local communities. We find that leveraging local resources to create a supportive and adaptable environment is essential for the communities' sustainability and expansion. Importantly, our research draws a direct connection between the vitality of local community networks and the broader process of regional revitalization. We argue that energizing local communities is an effective way to address the risk of regional decline. By integrating quantitative analysis with qualitative feedback, this study contributes to the understanding of local market-based communities as key drivers of regional development. It emphasizes the importance of building vibrant, resourceful community networks to revitalize areas experiencing socio-economic challenges.

• 한국IT서비스학회지
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• 제17권2호
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• pp.165-177
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• 2018

Recently, online commerces are becoming more common due to factors such as mobile technology development and smart device dissemination, and online review has a big influence on potential buyer's purchase decision. This study presents a set of analytical methodologies for understanding the meaning of customer reviews of products in online transaction. Using techniques currently developed in deep learning are implemented Hierarchical Attention Network for analyze meaning in online reviews. By using these techniques, we could solve time consuming pre-data analysis time problem and multiple topic problems. To this end, this study analyzes customer reviews of laptops sold in domestic online shopping malls. Our result successfully demonstrates over 90% classification accuracy. Therefore, this study classified the unstructured text data in the semantic analysis and confirmed the practical application possibility of the review analysis process.

• Journal of Information Technology Applications and Management
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• 제12권1호
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• pp.69-90
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• 2005

Online community as a business model has gotten much attention in online market. And it has been recognized as an increasingly important tool for better understanding and relationships with customers. Thus, There are needs for conducting researches, such as those being performed in social psychology area. Due to the lack of current researches on online community, variables that have been considered in social science and factors in relationship marketing are adopted in this study. The primary purpose of this research is to develop and test a model that explains the process of how sense of online community through relationship quality influences customer loyalty. The major findings of this study are as follows: First, sense of online community was found to have a positive influence on relationship quality. Second, relationship quality was found to have a strong positive effect on customer loyalty. Finally, relationship quality was found to have a mediation effect between the sense of online community and the customer loyalty. Implications of these findings are discussed for researchers and practitioners.