• Asian Journal of Business Environment
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• 제4권3호
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• pp.5-12
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• 2014

Purpose - This study is aimed at examining Indian consumers' online shopping motivations, information search, and shopping intentions. The study intends to reveal the relationship between online shopping motivations, information search, and shopping intentions. Research design, data, and methodology - The study employs factor analysis to verify correct loading of items on corresponding factors, and to confirm the applicability of constructs in the Indian context. The model was verified using stepwise regression analysis. Results -The findings show that hedonic and utilitarian motivations significantly affect online information search and shopping intentions. The information search is a significant predictor of online purchase intention. Conclusions - Hedonic and utilitarian motivations are the salient factors affecting online information search and purchase intentions. Marketers are required to design websites that foster an enjoyable online experience. This will attract customers who will browse the website for a longer duration. More time devoted to information search will ensure brand building and loyalty.

• 웰빙융합연구
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• 제3권3호
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• pp.21-30
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• 2020

Indonesia is currently intensifying its level of awareness of the importance of starting a business as an entrepreneur. How to respond to technological developments to help support the growth of a start-up entrepreneur. Usually before buying a product, customers always think of many factors that can influence their buying decisions in online shopping. The two factors that most influencing are, Discounts and Promotions, which can greatly determine people's purchase intention, before finally buying the product. The researcher begin research with the aim to understand whether these 2 factors are factors that really affect someone's buying interest before doing online shopping. For this study, information and data collected by the survey by using means of questionnaires. And it standard measurements using a 5-point Likert scale, and processed by IBM SPSS Statistics 25 program. In this study, it has been found that indeed these two factors, Discounts and Promotions, are both influential in encouraging someone's purchase intention in conducting online shopping transactions. We found that both factors are significant and influence each other. The results of this study expected to help broaden the horizons of buyers and sellers about the benefits of discounts and promotions in online shopping.

• 한국의류학회지
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• 제43권6호
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• pp.910-929
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• 2019

This study identifies the effects of the characteristics of an online shopping cart based on the theory of psychological ownership. This study created experimental stimuli similar to the actual fashion website in order to derive the exact emotional and behavioral responses of participants. To test the hypotheses, four experimental groups of 2 (personalization: high / low) × 2 (accessibility: high / low) were formed with between-subject design. We selected 201 women in 20-30s as participants and they responded to an online survey after experiencing website stimuli. The collected data were analyzed using SPSS 25.0 and SPSS PROCESS Macro program. The results show that the effects of personalization of an online shopping cart on the purchase intention of the fashion product in the cart is significant; in addition, the main effect of personalization of cart on consumer's psychological ownership was confirmed. It was also found that the path of personalization of the online shopping cart to purchase intention through psychological ownership was significant. The findings of this study contributes to the extension of online shopping cart research and provide suggestions to recognize the important role of psychological ownership in increasing the purchase conversion rate.

• 복식문화연구
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• 제21권1호
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• pp.42-56
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• 2013

Nowadays the advantages of multichannel retailing strategy in fashion business have been widely discussed, but empirical research on fashion retail has been limited. The purpose of this research is to provide some ideas on multichannel retailing strategy to fashion retailers through the case of UNIQLO. The online survey was conducted on each 100 female customers in their 20s, 30s, 40s living in seoul among UNIQLO customers. The survey was consisted of measurement items for UNIQLO's online store image and offline store image, customer satisfaction, purchase intention, and demographic attributes. The online survey was found that 30.3% of UNIQLO's multichannel customers bought a product from offline store using online shopping mall as a search channel, on the other hand, 20.7% of UNIQLO's multichannel customers bought a product from online store using offline store as a search channel. Factors of the online shopping mall image were consisted of shopping convenience, product information, price policy, trust. And factors of the offline store image were consisted of trust and store, product information, service. Some factors of online store and offline store image had impact on multichannel customer satisfaction. And, customer satisfaction also had impact on purchase intention of UNIQLO product. Some suggestion for the future of multichannel research in fashion retailing was given.

• International Journal of Contents
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• 제14권2호
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• pp.7-15
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• 2018

Online shopping is increasing worldwide. Providing customers actual feeling of the product is essential in online shopping. Various technological aids can be used to support visual feeling. When delivering visual tangibility, it is important to study which attributes are significant in product presentations that best portray the actual tactileness. In this perspective, we suggest 'visual tactility' (VT) as a parameter for delivering tangibility in visual presentation. By measuring visual tactility in different product types, latent factors of visual tactility were identified and their influence on purchase intention was determined in this study. We defined material properties of touch such as surface texture, hardness, temperature, and weight as Visual Tactility (VT), the influential factor of tactility. We investigated the influence of VT on product purchase intention and analyzed tactileness within four online product presentations: single static picture, multi static pictures, zoom, and video. Our purpose was to investigate underlying effects of visual tactile attributes on touch and determine their influences according to online product presentation formats. Our results showed that visual tactility positively affected purchase intention and that each attribute differed in importance according to product type. Moreover, this study revealed a strong relation between online product presentation and VT attributes. These results provide a guide when selecting which presentation is optimal for delivering a product's tactility in online shopping situation.

• 벤처창업연구
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• 제14권4호
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• pp.161-178
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• 2019

본 연구는 전문 쇼핑몰 사이트가 갖추어야 할 특성 요인과 온라인 서비스에서 요구되는 서비스 품질 요인이 키덜트 전문 쇼핑몰의 신뢰와 재구매 의도에 미치는 영향에 관해 분석하고자 하였다. 이를 통해 지속적으로 확산되고 있는 키덜트 전문 쇼핑몰이 성장하기 위한 주요 대고객 서비스 및 운영 관리 전략을 제시함으로써 발전 방향에 대한 시사점을 제시하고자 한다. 이를 위해 전문 쇼핑몰로서 갖추어야 할 쇼핑몰 사이트의 특성 요인으로 전문성, 다양성, 유희성, 개인화 요인과 함께 Parasuraman et al.(2005)이 제시한 E-S-QUAL 및 E-Rec-S-QUAL 요인을 독립 변인으로 하고, 사이트 신뢰를 매개 변인으로, 재구매 의도를 종속 변인으로 하여 그 관계를 분석하였다. 분석을 위해 국내 키덜트 전문 쇼핑몰 이용자 200명을 대상으로 구조화된 설문지를 이용하였으며, 주요 분석 결과는 다음과 같다. 첫째, 키덜트 사이트 특성 요인에서 전문성과 개인화, 서비스 품질 요인이 신뢰에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 키덜트 사이트 특성 요인에서 유희성과 개인화, 서비스 품질 요인이 재구매 의도에 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 신뢰는 재구매 의도에 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 신뢰는 예측 변인(독립 변인)과 종속 변인과의 관계를 매개하는 것으로 나타났다. 이상의 결과는 전문 쇼핑몰이 기본적으로 온라인 서비스 품질을 갖추되, 서비스의 전문성을 강화한 사이트를 통해 개인화를 이룬다면, 사이트에 대한 신뢰를 형성할 수 있으며, 나아가 지속적인 관계 구축을 기대할 수 있다. 또한, 향후 주요 대고객 서비스 및 운영 관리 전략에 하나의 시사점을 제시할 수 있을 것으로 보인다.

• 경영정보학연구
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• 제8권2호
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• pp.155-172
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• 2006

본 연구는 '온라인 구매를 이끌어냄에 있어 후각 또는 미각정보의 필요성'을 개인 성향과 쇼핑몰 신뢰 관점에서 규명하고자 하였다. 이에, 사용자가 후각 및 미각정보의 제시 여부에 따라 제품 품질 및 구매의도에 직접 영향을 받을 것이라고 하는 가설 1과 개인 성향 및 쇼핑몰의 신뢰수준을 조절변수로 영향 정도가 달라질 것이라는 가설 2와 3을 포함한 연구 모형을 개발하였다. 첫째, 후각 및 미각정보를 제시한 경우가 제시하지 않은 경우보다 제품에 대한 지각된 품질 및 구매의도가 더 크게 나타났다. 이는 온라인 구매를 유도함에 있어 이 두 정보유형을 적용할 수 있음이 밝혀졌다. 둘째, 후각에 대한 개인 성향은 조절변수로서 가능하나 미각에 대한 개인성향은 그렇지 못한 것으로 나타났다. 단, 미각에 대한 개인성향이 높은 집단의 경우 정보 제시 후 반응의 폭이 크게 증가한 것은 후각정보와 동일한 결과를 보였다. 이에 두 정보의 필요성을 지니고 있는 새로운 사용자 유형을 제시할 수 있었다. 마지막으로, 신뢰도가 낮은 인터넷 쇼핑몰에서 후각 및 미각정보의 제시는 신뢰감을 유도함으로써 품질 및 구매의도에 대한 증가폭이 커진다는 것을 밝혀냈다.

• 한국의류산업학회지
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• 제20권6호
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• pp.645-655
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• 2018

Online to Offline(O2O), a new model of e-commerce, has been gradually recognized and accepted by consumers. Electronic commerce has become diversified and O2O marketing is the new trend of e-commerce. The rapid popularization of mobile Internet and online shopping makes O2O service gets more attention. Although recently O2O service and O2O marketing get much attention, there is no much preceding research about the antecedents of mobile shopping of O2O market. The purpose of the study is to examine the effect of shopping orientation on intention to reuse O2O services and the moderating effect of impulse buying tendency. A total of 209 surveys were collected online in total for the data of the study. The key findings of this study are as follows: First, convenience seeking shopping orientation has a positive effect on the intention to reuse O2O service and brand seeking shopping orientation has, too. Second, impulse buying tendency positively moderated the relationship between hedonic seeking shopping orientation and intention to reuse O2O service, and negatively moderated sales seeking shopping orientation and intention to reuse O2O service. The results of this study presented some implications for operators at O2O service area. Research findings and study limitations are discussed.

• 한국전자통신학회논문지
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• 제9권8호
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• pp.945-953
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• 2014

본 연구는 온라인 쇼핑몰의 브랜드 개성이미지요인을 도출하여 브랜드 개성과 쇼핑가치, 고객만족 및 추천의도와의 관련성을 살펴보고자 하였다. 분석결과는 다음과 같다. 첫째, 쇼핑몰의 브랜드 개성은 '활기', '친숙함', '신뢰성', '유능함', '세련성' 등으로 도출되었다. 둘째, 쇼핑가치는 쾌락적 쇼핑가치와 실용적 쇼핑가치로 도출되었다. 셋째, 쇼핑몰의 브랜드 개성은 쇼핑가치에 유의한 영향을 미치는 것으로 나타났다. 그리고 소비자의 쇼핑가치는 고객만족 및 추천의도에 서로 유의한 영향을 미치는 것으로 나타났다. 이러한 연구는 경쟁이 심화되고 있는 국내 온라인 쇼핑몰시장에서 차별화된 마케팅전략을 수립하는 데 있어서 기초적인 정보를 제공할 수 있을 것으로 생각한다.

• Asia pacific journal of information systems
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• 제15권3호
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• pp.133-161
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• 2005

This research is to investigate the effects of product involvement on the selection of online shopping malls. From the statistical analysis of 282 response data, it was found that consumers buying products with higher involvement tend to shop in a shopping mall with greater trust, which provide more information regarding their products and a wider variety of products. The other purpose of this research is to investigate factors of shopping malls which influence the buyer's purchase intention. The results of data analysis indicate that consumers are more likely to buy in a shopping mall with greater trust, with detailed product information, and with higher entertaining contents. The results of the study indicate that the shopping malls which give more detailed product information to their customers and establish greater trust will finally lead to a higher sales revenue because more expensive products will be sold.