• Quality Improvement in Health Care
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• 제26권2호
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• pp.66-76
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• 2020

Purpose:Hospitals provide top medical service using exceptional manpower, medical technology, and state-of-the-art equipment, thus raising the standard of customer satisfaction. In addition, their medical service is becoming higher than before. One-stop service is a good way to improve the quality of customer-centered service as a qualitative marketing strategy. This study thus aims to facilitate subsequent research and compare customer satisfaction before and after one-stop service. Methods: The study included 72 patients who received the reserved examination and one-stop service for 20 days from April 23 to May 12, 2014. The surveyed questionnaire data were analyzed using SPSS 18.00. Results: The comparison results of customer satisfaction showed that the satisfaction score was generally high in the areas of kindness of examination staff, the speedy/accuracy of work processing of examination staff, and the kindness of reservation staff. The group before one-stop service showed their dissatisfaction with repeated visits and difficulty of booking a desired day. The group after one-stop service showed dissatisfaction with the long waiting time for examination or same-day treatment. Conclusion: The one-stop service showed good results, but new uncomfortable issues for the customer were revealed as well, which may result in more work of employees. Considering the characteristics of various clinical departments, the author hopes to find an efficient operation plan through the development and improvement of an appropriate one-stop service method.

• Journal of the Korea Society of Computer and Information
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• 제14권1호
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• pp.205-216
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• 2009

The aim of this study is to propose an integrated operation plan of information call services by multi-connecting call services which are now being serviced by each different call number services and by providing one stop service which organically links alternative transportations such as railroad, air, and bus and also related organizations as well as road traffic information. For the objective, we analyzed the current status of Korean and foreign country systems and reviewed operation technology and technical specifications of the integrated system according to 3 steps, i.e. infrastructure procurement, test bed and extended completion, stabilization and high valuable services completion. Throughout the result of this study, traffic information one stop service, convenient service, diverse related information provision service, real-time information provision, and efficient system are expected to be implemented in the traffic information call service.

• Proceedings of the Korean Information Science Society Conference
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• 한국정보과학회 2005년도 가을 학술발표논문집 Vol.32 No.2 (2)
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• pp.223-225
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• 2005

근래 들어 생명과학 및 생명정보에 대한 관심이 높아지면서 활발한 연구 활동의 결과물로 많은 정보를 얻을 수 있게 되었다. 또한 방대한 생명정보를 분석할 수 있는 많은 알고리즘이 개발되었으며 웹 기술이 발달함에 따라 생명정보의 활용도가 높아져서 다양한 방법으로 정보서비스가 가능하게 되었다. 특히 XML, SOAP, WSDL, UDDI를 사용하는 Web Services는 분산 컴포넌트 기반의 컴퓨팅 기술로 최신의 기술이다. 이에, 바이오인포매틱스센터에서는 CCBB, NCBI, EBI, DDBJ 등의 사이트에서 배포한 Web Services에 접근하여 입력 값과 출력된 결과를 확인 및 유지하고, 객체들의 흐름을 볼 수 있는 프로그램으로 One-Stop Web Services를 개발하였다. One-Stop Web Services는 GUI 환경의 인터페이스로 사용자에게는 용이한 실행 환경을 제공하므로, Web Services 개발자에게 사용자 인터페이스 개발 부담을 줄일 수 있다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 한국경영과학회 2003년도 추계학술대회 및 정기총회
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• pp.289-292
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• 2003

SME's (Small and Medium-sized Enterprises) have limited resources to build information systems on their own. We suggest what government need to do to support SME's, which includes establishing a one-stop service center, outsourcing of public service, and triggering strategy In order for the government support to be effective, it should serve SME's needs continuously and professionally.

• Journal of the Korean Society for information Management
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• 제35권2호
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• pp.7-36
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• 2018

The purpose of this study is to propose an effective direction of data linkage for building the humanities assets one-stop portal service. For this purpose, We collected and analyzed the actual status of the domestic institution with humanities assets, and presented the linkage direction through analysis of the data held by the target organization. The results of this study are as follows: First, we proposed a classification system of humanities assets based on the reviewing the existing classification system on the subject of humanities assets. Second, we set up the categories of potential data that can be incorporated into humanities assets through a detailed analysis of the subject and type of data held by the subject institutions. Third, we analyzed the platforms of similar case organizations providing one-stop portal services for humanities assets and proposed the applicable meta fields when constructing one-stop system based on similarity.

• The Journal of the Korea Contents Association
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• 제9권5호
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• pp.174-181
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• 2009

Recently hospitals are implementing a One Stop Service as part of patient-care service. With the One Stop Service, medical treatment including consultation, inspection, and results are changing to be made available in one visit. Therefore most examinations are reserved for the same day; however, there are cases in which additional visits are necessary because of certain properties related to exams. This study compares and analyzes the number of reinspections before and after reforms. By designating the order of priority for BMD examinations and implementing education from information obtained in the OCS E-manual update, the number of reinspections for wards was reduced from 58 to 21, Outpatient departments were reduced from 51 to 12, and errors in reservations made by employees in the department of radiology were reduced from 98 to 11. Reinspections can be reduced with full understanding the factors related to reinspection and a background check prior to inspection in order to determine the order of priority for inspections. This will also reduce workers' stress and increase their efficiency and at the same time decease patient dissatisfaction and improve hospital reliability.

• Journal of the Korea Convergence Society
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• 제9권6호
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• pp.17-23
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• 2018

In this paper, content management system (CMS) is introduced to serve IPTV, WEB, Mobile, Smart Devices and others using a single content management system's transcoding engine to overcome the limitations of traditional content management systems. Developed CMS reduced the burden of content management by automatically recognizing one content into several content simultaneously to provide the best content to each device, thereby reducing the burden of CMS additional adoption. The focus is on utilizing automated system for studio content and automatic management of mobile filmed images, and it is planned to develop the One-Stop Service for contents by adding functions for contents production later.

• Journal of the Korea Society of Computer and Information
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• 제9권2호
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• pp.63-68
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• 2004

In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization, school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.

• KSCI Review
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• 제12권1호
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• pp.21-27
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• 2004

In this study We designed development and operation of computer maintenance & repair system which is efficient and systematic on the disorder of PC in the places with many computers such as company, public organization. school, etc. We designed so as to clearly measure and manage the service level by using SLA(Service Level Agreement) technique which is being used actively in network maintenance & repair contract. And We designed system which can provide One Stop Service so that the whole process of service including service demand point, maintenance & repair activity, user's satisfaction.

• The Journal of Information Technology
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• 제8권3호
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• pp.143-158
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• 2005

The purpose of the paper is to analyze situations and its prospect of Single Window System for custom's one-stop service in Japan and to suggest effective application was to improve of in Korea's Customs systems. In response to the growing demand for lower trading costs and shorter and more predictable lead times with the advancement of the international trade supply chain, the Single Window System for import/export and port-related procedures was launched on 23 July 2003 in Japan. The concept of the Single Window System is to establish a comprehensive computer interface system that enables users to complete all import/export and port-related procedures required under different laws and regulations in a single input and single transmission. To realize the concept, the data elements and submission times of the various systems were harmonized, and manual procedures, such as quarantine and immigration, were computerized. Then, all the necessary systems, such as NACCS, Port EDI System, and Crew Landing Permit Support System, were interconnected as a Single Window System. Close cooperation among other governmental organizations and the private sector was a key factor in the successful development and smooth utilization of the System so that it fully met all parties' needs. It is anticipated that operating costs will be greatly reduced and trade facilitation will be enhanced as a result of the simplification of procedures. Korea Customs advocates the Single Window System as a best practice at ASEAN and WCO to contribute to the development of regional and international capacity building.