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A Study on the Customer Evaluation of Service Quality at Japanese Restaurants (일식 레스토랑의 서비스 품질평가에 관한 연구)

  • 최원영;이용석;최원균
    • Culinary science and hospitality research
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    • v.8 no.3
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    • pp.91-106
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    • 2002
  • To achieve these goals constituent dimensions and structural elements of the Japanese restaurants service quality are being investigated through the review of the food service industry and service. The survey about the importance and the Japanese restaurants was also conducted with a questionnaire to identify the tendency of customers who visited restaurants. These results and satisfactions hypotheses are being tested in the restaurant and the empirical research aye both conducted to achieve time research purposes. Japanese restaurants, located in the metropolitan area, are being selected as the object limits of the survey. Eighty-seven questionnaires are being distributed three kinds restaurants which means total 250 for all, and from which 230 are being analyzed. Frequency and $\chi$$^2$test were applied for the general matters and the conditions of object while Cronbach's Alpha coefficient and factor analysis were applied for reliability and validity. t-test was attempted to fine the importance and the satisfaction of the service quality. Also ANOVA was utilized. After examining the results of this survey, few facts were apparent. First the number of male ana female customers in the Japanese restaurants are divided evenly in about 55% of male customers and 45% of female customers. However, these people have a wide variety of jos. Another evident fact present on this survey shows that customers eating at a less expensive restaurants have a income of 1,000,000 won where as the expensive or high-end restaurants have customers with higher income than average. The price sensitive customers studied in this survey shows that they spend on average 30,000 to 70,000 won per person in the less expensive establishments. Therefore, with some service quality restructuring, application of new systems and ideas these restaurants could efficiently maximize their profit margin. Customers also showed that lower prices in lunch time would be an appealing incentive to deviate from standard lunch time 〈12:00~13:00〉and menu specials would be of interest to deviate from busy dinner time. In conclusion, since restaurants in the middle range category are not so many restaurants in lower range have a chance to maximize their profit. This study clearly shows that even the lower-end restaurants could raise their profit margin by incorporating new marketing techniques and by improving the service level of their restaurants.

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A Study on Attitudes Toward Food Safety Issues in Korea - Focus on the Public Official Related to Food Hygiene - (식품안전성에 대한 기본인식 조사 - 식품위생 관련 공무원을 중심으로 -)

  • 박경진;김영찬;이홍석;노민정;조양희;이영호;이경민;노우섭;양준호
    • Journal of Food Hygiene and Safety
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    • v.14 no.1
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    • pp.34-44
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    • 1999
  • A survey was conducted to investigate the attitudes of public officials related to food hygiene toward food safety. The official groups were divided into four sub-groups based on their area, agency, gender and age. Response of each group to the survey was statistically analysed. The survey's results showed that most of them (87.0%) were satisfied with a domestic level of food hygiene. But, some of then (29.8%) considered unsatisfactoryly on safety of the food they eat. Their response to food safety did not statistically significant between each group of area, agency and age but, in case of gender, female group showed stastically more negative attitude to food safety than male one (P<0.05). All groups chose residues of chemical substances such as pesticides and food additives as the most potential food risk factor followed by foodborne pathogens, heavy metals and animal drug residues. The results are not consistent with the scientific judgement. Therefore, more education and information were needed fro these groups. They pointed out food manufacturer as a responsible group for poor food hygiene (48.7%). In addition, food manufacture and processing were selected as main business types with the lowest level in the food hygiene but official, working in the area of the central government and Seoul metropolitan city, pointed out food services establishments as the poorest hygiene one (P<0.01). This results suggested that education and information to let mind of responded groups change, working in this part, and governmental financial support are needed to improve hygiene level of food manufacture and processing (70.3%). They also chose HACCP as the most effective way for improving the level of food hygiene followed by Recall, PL (Product Liability), monitoring, labeling and increasing of number of company with good manufacture and processing (GMP).

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A Study on Quantitative Risk Presentation of LNG Station (LNG충전시설의 위험도 표현에 관한 연구)

  • Ko, Jae-Wook;Yoo, Jin-Hwan;Kim, Bum-Su;Lee, Heon-Seok;Kim, Min-Seop
    • Journal of the Korean Institute of Gas
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    • v.13 no.1
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    • pp.61-67
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    • 2009
  • There are lots of energy facilities using gas(storage facility, compressed gas pipe, station, tank lorry) on the domestic. These major gas facilities cause major accidents associated with fire, explosion, toxic and etc. With the increased interest in reducing air pollution, supply of natural gas for gas vehicles is increasing. Thus, the number of establishments of LNG (Liquefied Natural Gas) and CNG(Compressed Natural Gas) stations is increasing as well. However, due to major gas accidents such as the fire and explosion accident of a Buchen LPG (Liquefied Petroleum Gas) station, it is difficult to establish a new station. In this research, we present quantitative risk assessment for LCNG;LNG multi-station and compare it result against individual risk criteria of HSE.

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A Survey of the Temperature Control of Refrigerators and Freezers in Retail Food Shops (식품판매업소의 냉장.냉동 진열대의 온도 관리 조사연구)

  • 김종규
    • Journal of Environmental Health Sciences
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    • v.28 no.2
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    • pp.161-171
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    • 2002
  • The number of food establishments selling raw and convenience foods are increasing in Korea, and people enjoy purchasing and eating foods at these shops. However, there are only a few reports on the temperature control of the refrigerators and freezers at retail food shops. This study was performed to investigate the temperature control of refrigerators and freezers in retail food shops in Daegu. The survey was carried out from July 20 to August 30 in 2001. The trained surveyors visited the twenty retail food shops (four department stores, eight marts/supermarkets and eight convenience stores) in the 8 major areas of Daegu and inspected the temperature control of 48 refrigerators for dairy products, fruits & vegetables, and rolled rice & sandwiches, and 52 freezers for ice cream & sherbet, frozen food, and frozen fish. The percentage of the refrigerators, and freezers with unsafe temperatures higher than the recommended safe temperature (10℃ for refrigerators, and -18℃ for freezers) was 42%; 45.8% in refrigerators; 38.5% in freezers. On an average, the bigger the size of the shop, the better than the other freezers. On the other hand, the temperature control of refrigerator for fruits & vegetables was the worst because they were usually open. Actual temperatures in the refrigerators and freezers were found to be significantly higher than the reading on the thermometers attached to the refrigerators and freezers(p<0.05). These results indicate that temperature control of refrigerators and freezers at retail food shops should be monitored several times each day, and should have strict inspection. There should be more detailed legal standard and specification for temperature control of refrigerators and freezers at retail food shops to prevent foodborne illness from unsafely stored food.

Legal-systematic alternative to domestic Violence: Therapeutic Jurisprudence (가정폭력에 대한 법제도적 대안: 치료적 사법이념의 관점)

  • Kwang-Bai Park;Hyung-KI Ji
    • Korean Journal of Culture and Social Issue
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    • v.10 no.spc
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    • pp.69-86
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    • 2004
  • A review of literature revealed that damaged self-confidence of men as social agents may be the primary, if not proximal, cause of domestic violence. Accumulated damages in social confidence and self-assurance may be moderated by action repertoire acquired during childhood, and mediated by adulthood circumstances such as marital discords and the lack of social support to result in the typical cycle of violence and subsequent feeling of remorse. The present treatments for the domestically violent men in Korea seem to be ineffective to reduce the number of incidents in the society because the treatments are viewed as punishments by the men, damage their social confidence further by stigmatizing them in the community, and destroy their social resources and support systems. It was suggested in this paper to reduce the role of law enforcement and correctional administration to rehabilitate the currently violent men. At the same time, it was also suggested for the Korean court to implement the paradigm of Therapeutic Jurisprudence in handling domestic violence cases. It was argued that the court should take active roles as a healing and rehabilitating agent by cooperating with non-government community establishments such as hospitals, universities and self-help organizations. The reasons and implications of those suggestions were discussed in detail.

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Job Mobility of the University Graduates Youth In Korea (대졸 청년층의 노동이동 분석 - 인문사회계와 이공계 졸업자를 중심으로 -)

  • Kim, Ahn-Kook
    • Journal of Labour Economics
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    • v.28 no.3
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    • pp.39-76
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    • 2005
  • This study examines the job changes of the youth university graduates in Korea. The pattern of job changes get observed in the Unemployment Insurance Database. This data enables us tracing all job changes in the labor market. The average number of job youth graduates have for four years from graduate is 1.68. The more jobs youth have, the longer total tenure youth have. Youth are much more likely to change careers to different occupation or industry. They move usually into upper occupations but small establishments. They enhance the level of wage through job changes. The science and engineering graduates are more likely to change jobs than the humanity and social science graduates. The higher the level of wage they get is, the lower the probability of their job change is. Those who have good scores in Scholastic Aptitude Test are less likely to change job.

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A Study on the Solid Waste Collection Districting and Vehicle Routing-Scheduling for Waste Collection Using GIS (GIS를 이용한 생활폐기물의 수거권역설정과 수거차량의 순회경로계획에 관한 연구)

  • 이희연;임은선
    • Spatial Information Research
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    • v.9 no.1
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    • pp.15-30
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    • 2001
  • Solid waste collection service is viewed as one of the most important public services in urban area. The purpose of this study is to apply the GIS based regional partitioning and arc routing methods for solid waste collection districting and vehicle routing-scheduling in order to provide waste collection service more efficiently. In this study, solid waste deposit sites are derived from the centroid of each building and the amount of solid waste is deduced based on the number of households and establishments. The regional partitioning procedure is performed based on waste collection zones which are constructed from waste deposit sites. The result of this study shows that solid waste collection districts which are delineated by regional partitioning method are able to increase efficiencies and cut costs in performing solid waste collection services. Also the output of vehicle-scheduling from the analysis of arc routing may provide more efficiently and quickly manage the scheduling of the residential solid waste collection routes, reducing costs with minimal deadheading costs. Therefore, the application of GIS based on regional partitioning and arc routing methods would be very useful to construct a solid waste management system by supplying the important and flexible informations for solid waste collection districts and vehicle routing-scheduling for waste collection.

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An Efficient Location Aided Routing Protocol for Hybrid Wireless Networks (하이브리드 무선 네트워크에서 위치 정보를 사용한 효율적인 라우팅 프로토콜)

  • Kim, Sun-Il;Lee, Jun-Yong
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.1
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    • pp.117-125
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    • 2009
  • In hybrid wireless networks, a mobile node in MANET can communicate with other mobile nodes as well as nodes in the Internet. Hybrid mobile networks help to expand the application domains of MANET from limited areas, such as military applications to more diverse and general application areas. Previous routing protocols in hybrid wireless networks have not taken advantage of location information of nodes in a network. By using location information of nodes, a routing protocol can reduce the overhead of control messages for efficient network operations. This paper proposes a routing protocol for hybrid mobile networks, called Location-aided AODV+ (LAp) that is based on ADOV+ and takes advantage of node's location information. Performance evaluation shows that LAp performs better than ADOV+ when there are a sufficient number of nodes in a network for route establishments.

The Impact of Industrial Clusters' Quality on the Production Resilience in the Global Crisis (글로벌 위기에서 산업 클러스터의 품질이 생산 탄력성에 미치는 영향)

  • Cho, Young Ju;Lee, Chang-geun;Yoo, Jun-Young;Kim, So-Young;Park, Hee-Jun
    • Journal of Korean Society for Quality Management
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    • v.52 no.2
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    • pp.287-301
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    • 2024
  • Purpose: This paper aims to verify the difference in production resilience between local clusters and regions without clusters before and after a major crisis. Furthermore, this paper aims to identify the clusters' quality factors that impact clusters' shock vulnerability and resilience. Methods: Utilizing open-source data from the US Cluster Mapping platform, this paper compares regions with industrial clusters to those without using the Differences-in-Differences (DID) estimator. It considers the regions with industrial clusters as a treatment group and others as the control group, comparing the period before and after the pandemic. Additionally, the paper examines which cluster factors make a difference in economic resilience during the crisis using Regression Discontinuity Design (RDD). Results: The study finds that regions with industrial clusters show higher production resilience compared to regions without clusters. Moreover, the number of establishments, annual payrolls, and employment can have a positive impact on resilience during the pandemic shock. Conclusion: Though clusters could be vulnerable during the global crisis, industrial clusters can contribute to regional economic development and production resilience in the long-term aspect. Thus, it is required to construct a high-quality local cluster and support it during the economic crisis in the long-term aspect.

The meaning and challenges of the introduction of the Customized Care Services for Older Adults (노인맞춤돌봄서비스의 도입 의미와 과제)

  • Chon, Yongho
    • 한국노년학
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    • v.40 no.4
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    • pp.599-616
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    • 2020
  • The South Korean government has introduced a new Customized Care Service for Older Adults by eliminating the six existing care services for them since 2020. It is a significant change of care service system for older adults and the service would play a key role in providing preventive services for them. The aim of the study is to examine the meaning and tasks of the introduction of the Customized Care Services for Older Adults in South Korea by using the framework of Gilbert and Terrell. The study found that the new service was designed under the government's policy contexts of the establishments of public-based social service providers and the emphasis of community care, and it has brought about a number of significant institutional changes of care system in terms of allocation, benefits, delivery, and finance. The institutional coverage of the service was increased to lower 70% of older adults and a large number of kinds of health and social care services would be provided for them. The sphere of living was set in each local area and the new service providers are entirely in charge of providing the services in each sphere. The financing system was changed to support service providers by providing government subsidies. Although a number of positive results would be expected to occur for the elderly, it is likely that some challenging tasks would happen in the fields as follows: the inadequate coverage, the vagueness of the application of self-care principle and the decrease in the amounts of direct care services, the inappropriate area of service provision, and the supplier-oriented provision of services rather than user-oriented.