• 산업경영시스템학회지
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• 제30권3호
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• pp.135-149
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• 2007

This paper investigates the relative effect of each ISO 9001 : 2000 quality management system's requirement and business performance. The empirical tests are conducted in ISO 9001 certification companies. As a result, the $1^{st}$, it shows the requirements positively affect performance of financial. The $2^{nd}$, also it shows the requirements positively affect non-financial performance. The $3^{rd}$ also it show the non-financial performance positively effect performance of financial performance.

• 복식
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• 제66권8호
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• pp.109-122
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• 2016

This study is to explore the ways to increase the export performance of start-up companies, as opportunities are rising along with more companies entering the global market. Thus the study analyzed the factors affecting export performance of the start-up company by mainly looking at the international marketing capabilities of enterprises type of marketing strategy and internal environmental capabilities. The following were derived as factors for marketing 4P strategy: innovation of product, flexibility of export price, differentiation of distribution channels, diversity of promotional activities, and positive-ness of promotion. For internal capabilities of enterprises, innovation of CEO, initiative of CEO, risk susceptibility of CEO, information power of export market, and information power of competitor were derived as factors. Two types of performances were considered for export performance, financial and non-financial. Among innovation of product and risk susceptibility of CEO the non-financial performance of export performance, and only differentiation of distribution channels of marketing 4p strategy the financial performance. It showed that since performance was different depending on the entrepreneurship of the CEO, only innovative products differentiated from small and medium enterprises. risk susceptibility of CEO increased export outlook by corporate acknowledgment and image, creation of potential customers, and financial performance affected only differentiation in distribution channel rather than entrepreneurial spirit, information power, or organizational flexibility because of short business career and insufficient period enough to gain trust. Therefore, start-up companies need to improve their non-financial export performance by increasing innovation of product and risk susceptibility of the CEO. The companies need to widen the differentiation of distribution channels in the financial export performance.

• 벤처창업연구
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• 제14권2호
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• pp.31-46
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• 2019

신성장 동력원으로서 벤처기업의 중요성이 증대됨에 따라 정부에서는 건강한 벤처 및 창업 생태계 구축을 위하여 다양하게 노력하고 있으며, 경쟁력 있는 벤처기업을 육성하고자 금융 및 연구개발 비용지원 등 다양한 지원정책을 확대하여 추진하고 있다. 따라서 본 연구에서는 자원기반이론을 바탕으로 벤처기업의 성장단계에 따라 정부지원자금 수혜경험이 내부역량과 경영성과에 어떠한 영향을 미치는지 분석하였다. 기존 연구와는 다르게 벤처기업의 내부역량을 측정함에 있어 자원의 양적인 측면보다는 질적인 측면에 초점을 맞추었고, 경영성과는 재무적 성과와 비재무적 성과로 구분하여 벤처기업에 대한 정부지원자금의 효과를 자세히 살펴보고자 하였다. 본 연구의 가설 검증을 위하여 중소벤처기업부에서 1999년부터 편제하고 있는 벤처기업정밀실태조사의 2017년 자료를 활용하였다. 연구 결과에 따르면 첫째, 정부지원자금 수혜경험은 벤처기업의 내부역량과 재무적 성과에 영향을 미치지 않았으나 기업의 비재무적 성과에는 영향을 미치는 것으로 나타났다. 그리고 비재무적 성과는 다시 기업의 재무적 성과에 영향을 미치는 것으로 나타났다. 둘째, 비재무적 성과에는 기술 가격 디자인 품질 경쟁력이 영향을 미치는 반면, 재무적 성과에는 가격 디자인 조직관리 마케팅 경쟁력이 영향을 미치는 것으로 나타났다. 마지막으로 성장단계에 따라 벤처기업의 내부역량과 경영성과에 차이가 있으나, 정부지원자금 수혜경험과 상호작용 효과에 따른 차이는 없는 것으로 나타났다.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2009년도 춘계학술대회
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• pp.501-510
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• 2009

Recently, there has been growing interest in the financial and economic effectiveness of service quality and customer satisfaction. It means that the final goal of customer satisfaction is the maximization with firms' financial performance, enterprise could survive through the creation of continuous financial performance. Companies are working in various ways to identify the direct relationship of service quality and customer satisfaction with financial and economic effectiveness in order to justify and validate customer satisfaction management. In this study, the influence of customer satisfaction on the financial performance is examined. Customer satisfaction index, the key non-financial performance measure has significant association with firms' financial performance index. Moreover, high customer satisfaction has a competitive advantage, so it can be the key success factor of firm's financial performance improvement.

• 대한안전경영과학회지
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• 제15권4호
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• pp.345-356
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• 2013

The purpose of this study includes: the relationships between corporate entrepreneurship(innovation, proactiveness, risk-taking) and firm performance(non-financial performance, financial performance) and the mediating effect of the self-efficacy on the relationship between corporate entrepreneurship and firm performance. In order to verify the relationships and mediating effect, data were collected from 368 individuals in employees working in small and medium-sized firms at Gyeongnam region to test theoretical model and its hypotheses. All data collected from the survey were analyzed using with SPSS 18.0. This study reports findings as follows: first, the relationship between the corporate entrepreneurship(except innovation) and the employee's self-efficacy is positively related. Second, there was also a positive correlation between the employee's self-efficacy and firm performance. Third, the relationship between the corporate entrepreneurship and the non-financial performance is positively related. The relationship between the corporate entrepreneurship(except innovation) and the financial performance is positively related. Finally, the employee's self-efficacy played as a partial mediator on the relationship between risk-taking and firm performance. The employee's self-efficacy played as a fully mediator on the relationship between proactiveness and non-financial performance. The employee's self-efficacy played as a partial mediator on the relationship between proactiveness and financial performance. However, there was no empirical evidence for the mediating effect of employee's self-efficacy on the relationship innovation and firm performance. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.

• 유통과학연구
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• 제13권4호
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• pp.65-76
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• 2015

Purpose - This article aims to present and test a model regarding franchisors' supporting activities that may positively influence franchisees' attitude toward the franchising headquarter and their own business performance. Moreover, the authors examine the moderating effect of competitive intensity between franchisee attitude and business performance. Most previous research focused on behavioral performance measurements such as satisfaction, trust, and commitment. There are few empirical studies that focus on financial performance data because it is difficult to determine a relational mechanism between behavioral and financial performance. Moreover, financial data is confidential and difficult to collect in many cases. However, this study measures financial performance (e.g., sales revenue per square meter) differently than most previous research, which is mostly focused on the behavioral performance measurements. Research design, data, and methodology - To test our hypotheses, we selected 137 franchisee managers who are running chains of one of the foremost bakery franchise brands in South Korea. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed instrument by analyzing the data obtained from the samples. The data was analyzed using the AMOS structural equation modeling program. Results - The results indicated that: non-financial support activities (e.g., information exchange and communication) had a positive impact on the franchisee attitude toward the franchising headquarter. The franchisee attitude in turn had a positive effect on the headquarters' business performance. Furthermore, competitive intensity could enhance the relationship between franchisee attitude toward franchising headquarter and business performance in a local franchise market. However, financial support activities (e.g., rewards and promotional support) and training had no relationship with either franchisee attitude or business performance. Conclusions - This study provides some practical implications to franchisors in terms of franchise operation and store opening strategies. With respect to the franchise operation strategy, franchisors need to focus on non-financial rather than financial support. Most franchisees consider the necessity of financial support activities and not their sufficiency because these activities are specified in their franchise contract. In addition, it is important for franchisees to maintain a positive attitude for the franchise headquarters. The franchisees with a positive attitude for the franchisor can show a high degree of solidarity for various support activities, and it consequently determines franchisees' sales performance. In terms of franchise store opening strategy, this study suggests an additional criterion that can be considered in determining the location of direct and non-direct management stores (e.g., franchisees' stores). In this research, franchise stores located within high level of competitive intensity are shown to have a high relationship between franchisee attitudes of franchisor support activities and business performance compared to the franchisees located within low competitive intensity level. This result shows that opening non-direct franchise stores is more effective than direct stores in higher competitive market situations. Research contribution, implications, and further research directions are discussed at the end of the paper.

• 한국경영공학회지
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• 제23권4호
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• pp.143-158
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• 2018

It is also difficult for SMEs to pursue their own innovation activities due to their limited resources and capabilities. There are various government support policies for small and medium enterprises to enhance the competitiveness of the nation by improving sustainability management based on productivity improvement of SMEs. The purpose of this study is to investigate the factors that are important for the external support by the government and the related organizations in the machinery industry participating in the industrial innovation movement and identify the appropriate measures within and outside the organization. The results of this study are as follows: First, the higher the innovation commitment quality of the SMEs in the machinery industry, the more positive the non - financial performance. Second, the higher the quality of support from the headquarter, which has comprehensive responsibility for external support, the more positive the non - financial performance of participating companies. Third, it was concluded that the role quality of the consultant did not significantly affect the non - financial performance of participating companies in the machinery industry. Fourth, as the financial performance of the firm is better, the financial performance is also positively improved.

• Journal of Korea Trade
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• 제23권2호
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• pp.88-109
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• 2019

Purpose - This paper examines the effects of host country's non-economic factors on foreign affiliate's financial and operational performance. Design/Methodology - Using Korean-owned foreign affiliate-level data, we employ various measures that represent host country's non-economic factors and examine their effects on foreign affiliate's performance. We further investigate the effects of local top managers and local middle managers on the impact of country's non-economic factors on foreign affiliate's performance. Findings - We find that local top managers are effective in increasing foreign affiliate's financial performance by dealing with institutional and cultural factors, particularly in high-income countries, while local middle managers are effective in increasing affiliate's operational performance by responding to the changes in doing business factors, particularly in low-income countries. Originality/value - Considering that most of previous FDI studies focus on examining host country's economic factors on firm's FDI decision, our findings suggest that country's non-economic factors are strongly associated with actual business performance of foreign affiliates.

• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2008년도 추계학술대회
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• pp.83-112
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• 2008

본 연구에서는 동물병원 창업을 중심으로 국내 기존 펫(pet) 창업자의 특성이 창업성공에 미치는 영향을 평가해보고자 하였다. 이를 위해 동물병원 창업자의 배경적 특성과 심리적 특성, 그리고 창업준비과정 특성, 동물병원 서비스요인 특성들이 창업성공 요인, 즉 창업성과에 미치는 영향을 재무적 성과 및 비재무적 성과에 미치는 영향을 분석하였다. 이를 위해 서울 경기 지역 동물병원 150곳에 대하여 설문을 통한 조사연구를 수행하였으며 다음과 같은 주요 결과를 도출하였다. 우선, 창업성과 요인 중 재무적 성과에 대한 연구모형의 분석 결과, 창업자의 배경특성변인 중 학력 요인은 동물병원의 재무적 성과에 부정적인 영향력을 미치며, 창업자의 심리특성 중 통제위치 요인이, 창업준비과정 변인 중에서는 자금조달 요인이 전체적인 재무적 성과에 긍정적인 영향력을 미치는 것으로 나타났다. 또한, 창업성과 요인 중 비재무적 성과에 대한 연구모형의 분석 결과, 창업자의 창업준비과정 변인 중 위험감수성향, 서비스품질 중 무형서비스품질이 비재무적 성과에 긍정적인 영향력을 미치는 것으로 나타났다.

• Journal of Korea Trade
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• 제27권1호
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• pp.159-175
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• 2023

Purpose - This paper empirically investigates the relationship between born global strategy and the accounting- and market- based financial performance of Korean firms. Further, this study identifies the characteristics of born global firms (BGs) in comparison with non-BG counterparts in terms of size, R&D, and liability. Design/methodology - Using a database of listed Korean SMEs in the manufacturing sector from 2010 to 2020, this study applies panel generalized least squares (GLS) estimation and logistic regression techniques. Findings - This study finds that BG strategy is negatively related to the firm's accounting-based financial performance, while it is positively related to the market-based financial performance. This study also finds that BGs have higher sales volume and more total assets compared to their non-BG counterparts. In addition, Korean BGs spend more on R&D, and at the same time have higher liability. Originality/value - BGs, by definition, are firms that are actively penetrating foreign markets from the early stages of their establishment. Previous studies of Korean BGs have tried to identify the determinants of BGs' rapid internationalization and their superior performance. However, most of these studies have utilized either qualitative case- or survey-based analyses with relatively limited numbers of observations. From a different perspective, this study provides more objective evidence by investigating how the BG strategy affects the financial and market performance of firms, and by characterizing BGs in terms of financial data.