• 제목/요약/키워드: New Consumer group

검색결과 221건 처리시간 0.034초

The Next Wave in Display Innovation

  • Webster, Steven C.
    • 한국정보디스플레이학회:학술대회논문집
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    • 한국정보디스플레이학회 2008년도 International Meeting on Information Display
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    • pp.4-4
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    • 2008
  • The progress in flat panel displays over the last two decades has been astonishing. In just 20 years, the LCD-TV grew up from a 2-inch curiosity, to an industry that will sell about 120 million flat panel TV's this year, with viewing area up to 4000 times larger. That success is based on continuous innovation, especially in manufacturing processes. For the next decade to bring another doubling of the business, progress will need to continue in four major areas: Human factors, ecological impact, visual quality, and of course continued drive towards affordability. This talk will detail the technology advances that can allow this industry to meet those challenges. Human factors. Today, we adapt our lifestyle to our technology. People organize their offices, and their homes, around displays. We pass around mobile phones to share images, rather than experiencing them as a group. Billions of newspapers continue to be sold daily. Advances in flexible displays can lead to large portable displays. "New era projection" includes the handheld Pico Projectors that are already on the market, and will ultimately appear integrated in mobile phones the same way cameras do today. "Eco" impact. Today TV's are one of the top energy consumers in a U.S. home, and the fastest growing. Watching a large flat panel TV can cost twice as much as running a large refrigerator. With today's concern about energy consumption, regulations are starting to emerge worldwide to limit TV electrical use. Fortunately, good solutions exist in using light management films to eliminate bulbs, saving power without increasing cost. Going forward, LED backlights will drive another step downward. OLED displays might be the ultimate solution. Visual quality. The color of an LCD-TV is still often considered inferior to a far less expensive CRT. And almost all displays suffer from representing a three-dimensional world on a two dimensional surface. The technology to improve color is available today, and will likely move from premium sets into the mainstream as costs come down. 3D is now arriving in movie theaters worldwide, and that will drive up the demand for similar realistic images in home theaters. And the technology is emerging today for 3D representation to move beyond specialized applications into everyday use, on screens large and small. Affordability. The world takes cost-down miracles for granted in consumer electronics. Each of these other advances will be balanced with a drive for affordability, especially as the market grows in emerging countries. The other three challenges must be met without increasing cost. Putting this all together, the next few years will emphasize "eco friendly" designs, and enhanced images such as 3D. By 2013 we will start to see serious penetration by emissive technologies (OLED, high efficiency plasma, or other), with the "ultimate display" likely not in the market for a decade. Lots of opportunities for innovation remain ahead of us.

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A Study of the Apparel Sizing of Children's Wear - An Analysis of the Size Increments Utilized in Children’s Wear Based on an Anthropometric Survey -

  • Kang Yeo-Sun;Choi Hei-Sun;Do Woel-Hee
    • International Journal of Human Ecology
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    • 제2권1호
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    • pp.95-110
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    • 2001
  • The purpose of this research is to analyze how appropriately the sizing of domestically produced children's wear compares to children's sizes; it is based on an anthropometric survey conducted in 1998. By discovering and understanding discrepancies between the sizing system of children s wear and the real size of children, this study aims to suggest solutions that will lead to increased comfort and more suitable fitting in children's clothes. This research analyzes and compares 'the extent of growth between age groups' with 'the difference in sizing system in use by manufacturers'. The study focused on aged 4 to 12 children, who are usually divided in two groups; primary students and toddlers. In total, seven sizes were selected: bust, waist, and hip (which are girth sizes), and height, back neck to waist (top length), sleeve length, and waist to ankle (slacks length) as representing length. The results of this research are analyzed by basing on the actual increments between the sizes of children's wear in certain basic items rather than sizes themselves because each size quite differed according to companies, items and designs. Significantly, the increase in the sizing was not as great as the average biennial growth rate of children. The consequences are poorer fit and unsuitable representative value for each age group because the actual sizes of children increasingly differ from the sample size. Observing the increments in several sizes, we found that 81.8% of the companies used the certain and equal increases for grading sizes in sleeve length, waist, and bust. In addition, 72.7% of the companies adopted the same increments between sizes in height and hip girth, and 63.6% also chose equal increments in T-shirt length for making smaller or bigger sizes from the sample size. However, sleeve length and pant length were the components that displayed the most varied sizing. Interestingly, the few companies that used different increments between size groups, adopted the change only between one or two size groups, instead of all sizes. In conclusion, this research reveals the unsuitability of the current sizing system and the necessity to increase consumer confidence in the size tags on children's wear by modifying the system to reflect the actual growth of children. The results can also contribute to future study on the development of a new and more accurate sizing system for children's wear.

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편안한 3차원 비디오 시스템을 위한 영상 합성 오류 제거 (View Synthesis Error Removal for Comfortable 3D Video Systems)

  • 이천;호요성
    • 스마트미디어저널
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    • 제1권3호
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    • pp.36-42
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    • 2012
  • 요즘 스마트폰과 스마트 TV와 같은 스마트 기기에 대한 관심이 높아짐에 따라 보다 다양한 기능을 포함하는 영상장치가 주목받고 있다. 특히, 스마트 TV는 3차원 영상을 서비스함에 따라 보다 고화질의 3차원 영상을 효율적으로 부호화하는 것이 중요하다. 최근 MPEG(moving picture experts group) 그룹에서는 다시점 영상과 깊이 영상을 동시에 압축하여 부호화하는 표준화 작업이 진행되고 있다. 제한된 수의 시점을 이용하여 편안한 3차원 입체 영상을 재현하기 위해서는, 충분한 수의 중간시점의 영상을 생성해야 한다. 깊이정보를 이용하여 3차원 워핑을 수행하면 가상시점의 영상을 합성할 수 있는데, 깊이값의 정확도에 따라 화질이 달라진다. 스테레오 정합 기술을 이용하여 깊이맵을 획득할 때 객체의 경계와 같은 깊이값 불연속 영역에서 깊이값 오류가 발생할 수 있다. 이러한 오류는 생성한 중간영상의 배경에 원치 않는 잡음을 생성한다. 본 논문에서는 편안한 3차원 비디오 재현을 위하여 깊이맵을 기반으로 중간시점의 영상을 생성할 때 발생하는 경계 잡음을 제거하는 방법을 제안한다. 중간시점의 영상을 합성할 때 비폐색 영역을 합성한 후 경계 잡음이 발생할 수 있는 영역을 구별한 다음, 잡음이 없는 참조영상으로 대체함으로써 경계 잡음을 제거할 수 있다. 실험 결과를 통해 배경 잡음이 사라진 자연스러운 합성영상을 생성했다.

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외국어 원문 및 영문 초록

  • 한국환경교육학회
    • 한국환경교육학회지:환경교육
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    • 제4권1호
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    • pp.89-211
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    • 1993
  • The Korean government embarked upon ambitious economic development plans in the 1960's the goals of development policy at that time were the elimination of absolute poverty and the alleviation of unemployment. With scant natural resources, the government had to push for industrialization based upon borrowed foreign raw materials with surplus local labor. Preoccupation with the economic goals of industrialization and export expansion left little room for considering environmental protection. It is evident that Korea's exported industrialization strategy of the past three decades has been a success in terms of income, production, and other macroeconomic indicators, but it cannot be denied that a host of undesirable side-effects have been created. These include environmental problems. congestion in several large cities, poor wealth distribution, and regional disparities. The environmental problems were recognized even in the early stage of development, but preoccupation with the pending economic goals of industrialization and export expansion left little room for considering environment protection. The perceived and actual seriousness of the problems, however, has reached such a level that further negligence may imperil political stability and developmental problems facing the world arise from a world economic order characterized by ever expanding consumption and production, which exhausts and contaminates natural resources and creates and perpetuates gross inequalities between and within nations. It will be necessary to develop new culture and ethical values, transform economic structures, and reorient, our lifestyles. Changing lifestyles can not be promoted by government policy initiative alone but through self=generated educational efforts and mutual training by people themselves. The citizens group for environment (NGOs) should assume these educational and training responsibilities starting from grass-root level of people. It must be reawakened to the reality that the environmental preservation for better quality of life is based on the development of human relationships, creativity, spirituality, reverance for the natural world and celebration of life, and is not dependent upon increased consumption of non-basic material goods. To carry on such environment education social movements and NGOs should (1) provides educational methodologies, which focus on values clarification and moving beyond clarification and moving beyond blame to constructive action. (2) provide training for leaders of business and industry, government, union and others on consumption and production. (3) initiate and support the training and work of environmental counselor who encourage responsible consumption. (4) cooperative with media to initiate and strengthen educational programs on the social environmental programs on the social environmental impacts of consumption and production and to build awareness of consumer responsibility and potential. Economic and social development can be compatible with environment protection : both can be achieved simultaneously. Effective environmental management depends on the various factors : political will, institutional arrangements, appropriate legislation, and availability of the requistite financial and technological resources, which is possible with a strong public awareness of the importance of environmental preservation.

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특급호텔 이용객의 경험가치가 이용만족과 지속적 이용의도에 미치는 영향관계 연구 (A Study on Effects of Experiential Value of Hotel users for 5 Star Hotels on Usage Satisfaction and Continuous Usage Intention)

  • 이순택
    • 한국콘텐츠학회논문지
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    • 제19권10호
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    • pp.59-68
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    • 2019
  • 최근 소비과정의 경험적 가치를 추구하는 소비 트렌드를 보이며, 도심 특급호텔의 핵심고객으로 변모한 내국인들의 특급호텔 이용의 지속적인 성장세를 위해서 내국인 고객이 추구하는 경험가치의 요인에 대한 연구가 필요하다. 연구 결과, 특급호텔 내국인 이용객의 경험가치 중, 환상성 요인이 이용만족의 주요 선행요인으로 확인되어, 특급호텔은 내국인 이용객이 선호하는 다른 세계 경험, 색다른 경험, 수준 높은 경험과 같은 감성적 가치를 위해 특별한 컨셉과 분위기를 반영하는 것이 중요한 과제로 확인되었다. 그리고 이익성이 이용만족에 정(+)의 영향을 미치는 선행요인으로 확인되어 경제적 효용에 대한 요구가 중요한 것으로 확인되었다. 이는 합리적 요금으로 충분한 혜택을 느낄 수 있는 가성비 좋은 상품개발의 필요성이 제기된다. 이용만족과 지속적 이용의도와의 관계에서 성별, 직업별 특성이 조절역할을 하는 것으로 나타났다. 즉, 이용만족 고객 중 남성, 그리고 전문직과 자영업 직업을 가진 고객들이 여성 및 타 직업 고객들 대비하여 지속적 이용의도를 높게 가지는 것으로 확인되었다. 이는 결국 경제력이 있는 고객이 특급호텔의 지속적 반복고객이 될 가능성이 높다는 결과로 나타나 우수소비계층을 집중으로 한 보다 차별화되고 특화된 상품개발, 서비스 및 분위기 연출 등의 마케팅 활동의 강화에 대한 필요성을 살펴볼 수 있었다.

하이테크 감성 섬유패션의 교육 방향에 대한 모색 (Search for the Education of High-Tech Emotional Textile and Fashion)

  • 김윤희;김춘정;나영주
    • 감성과학
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    • 제26권3호
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    • pp.69-82
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    • 2023
  • 소비자의 감성과 다양한 섬유·패션 기술이 융합되는 하이테크 감성 섬유패션은 중요한 산업군이다. 섬유·패션 산업의 환경 변화로 인해 감성과학 분야에서 학제간 협업을 통해 타 분야를 이해하고 아이디어를 교류함으로써 창의적으로 실무에 적용할 수 있는 능력을 키우는 것이 중요하다. 학제간 연구와 협업을 통해 급변하는 미래사회에 필요한 창의적 융합형 지적 능력은 물론 타인과 공감하는 능력을 갖추어 4차 산업혁명 시대를 선도하는 인재를 양성하는 것이 필요하다. 이에 관련의 전문가 양성 방향을 수립하기 위하여 이를 모색하고자 기초 연구를 실시하였다. 국내외 감성섬유패션 산업의 현황과 교육 과정을 조사하였고 이를 바탕으로 융복합적으로 교육이 가능할 것으로 보이는 학습내용을 구상해보았다. 섬유패션 감성과학 전문가를 양성하기 위한 방법으로 기초과정은 섬유·패션산업 분야의 감성과학과 ICT 관련 내용 학습을 통해 기초지식을 습득하고, 심화로서는 감성을 바탕으로 한 PB방식의 아이디어 디자인의 도출부터 소비자 감성 분석 및 제품 개발까지의 과정을 스마트 키트 실습을 통해 체험할 수 있도록 하며, ICT 융합 제품 개발 과정에서 발생하는 지식재산권을 스타트업 및 신지식권으로 설정하는 다양한 방법들을 다루어 감성 섬유패션 기술에 대한 지식재산권을 확보하는 방안 내용을 제안하였다.

시금장, 청국장 및 표고버섯을 혼합 발효한 제품의 이화학 및 기능적 특성 (Physicochemical and functional characteristics of fermented products by using Sigumjang, Cheonggukjang and oak mushroom)

  • 지견(홍지형);김수정;김은주;호성(김형수);황은경
    • 한국식품저장유통학회지
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    • 제21권2호
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    • pp.276-285
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    • 2014
  • 본 연구의 목적은 청국장, 시금장, 표고버섯 분말의 첨가 비율을 달리하여 새로운 발효 식품(일명: 청금장)을 개발하고자 하였다. 시금장, 청국장, 시금장과 청국장의 첨가비율을 달리하여 청금장 A(Sigumjang:Cheonggukjang=1:2), 청금장 B(Sigumjang:Cheonggukjang=1:1), 청금장 C(Sigumjang: Cheonggukjang=2:1) 시료를 제조한 후 이화학적 특성과 기능성 평가를 실시하였다. 청금장은 시금장보다 단백질 함량은 증가하였으며, 청국장보다 지방과 칼로리는 낮았으나, 유리당 함량은 청금장 C에서 5.8681 g/100g으로 가장 높은 함량을 나타내었다. DPPH 라디컬 소거능은 시금장과 청금장 C가 양성대조구인 BHT와 유사할 정도로 높은 활성이 나타났다. SOD 유사활성능은 시금장이 가장 높은 SOD 유사활성능을 나타내었고 청금장 중에서는 청금장 C가 가장 높았다. 금속이온의 지방산패 촉진에 대한 청금장의 억제능은 $Cu^{2+}$ ion에 대한 억제능보다 $Fe^{2+}$ ion에 대한 억제능이 다소 높은 것으로 나타났고, 활성 산소종의 지방산패 촉진에 대한 청금장의 억제능은 $KO_2$보다 $H_2O_2$에 대한 억제능이 다소 높은 것으로 나타났다. Xanthine oxidase 활성저해능은 700 ppm 에서는 전반적으로 높은 xanthine oxidase 활성 저해능을 나타내었고, 특히 시금장과 청금장 C는 높은 xanthine oxidase 활성 저해능을 나타내었다. ${\alpha}$-Glucosidase 저해 활성능은 모든 농도(300 ppm, 500 ppm, 700 ppm)에서 전반적으로 우수한 ${\alpha}$-glucosidase 저해 활성능을 나타내었으며 시금장과 청금장 C는 높은 ${\alpha}$-glucosidase 저해 활성능을 나타내어 혈당을 조절하는데 도움을 줄 것으로 기대된다. 관능평가 결과 청금장 C가 색, 향기, 쓴맛, 짠맛 및 종합적인 맛에서 가장 높은 평가을 받은 것으로 나타났기 때문에 시금장과 청국장을 단독으로 사용하는 것보다 시금장과 청국장을 2:1로 혼합하여 제품을 제조하는 것이 이화학적 특성과 기능성에 효과적일 것으로 판단된다.

A Case Study of Shanghai Tang: How to Build a Chinese Luxury Brand

  • Heine, Klaus;Phan, Michel
    • Asia Marketing Journal
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    • 제15권1호
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    • pp.1-22
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    • 2013
  • This case focuses on Shanghai Tang, the first truly Chinese luxury brand that appeals to both Westerners and, more recently, to Chinese consumers worldwide. A visionary and wealthy businessman Sir David Tang created this company from scratch in 1994 in Hong Kong. Its story, spanned over almost two decades, has been fascinating. It went from what best a Chinese brand could be in the eyes of Westerners who love the Chinese culture, to a nearly-bankrupted company in 1998, before being acquired by Richemont, the second largest luxury group in the world. Since then, its turnaround has been spectacular with a growing appeal among Chinese luxury consumers who represent the core segment of the luxury industry today. The main objective of this case study is to formally examine how Shanghai Tang overcame its downfall and re-emerged as one the very few well- known Chinese luxury brands. More specifically, this case highlights the ways with which Shanghai Tang made a transitional change from a brand for Westerners who love the Chinese culture, to a brand for both, Westerners who love the Chinese culture and Chinese who love luxury. A close examination reveals that Shanghai Tang has followed the brand identity concept that consists of two major components: functional and emotional. The functional component for developing a luxury brand concerns all product characteristics that will make a product 'luxurious' in the eyes of the consumer, such as premium quality of cachemire from Mongolia, Chinese silk, lacquer, finest leather, porcelain, and jade in the case of Shanghai Tang. The emotional component consists of non-functional symbolic meanings of a brand. The symbolic meaning marks the major difference between a premium and a luxury brand. In the case of Shanghai Tang, its symbolic meaning refers to the Chinese culture and the brand aims to represent the best of Chinese traditions and establish itself as "the ambassador of modern Chinese style". It touches the Chinese heritage and emotions. Shanghai Tang has reinvented the modern Chinese chic by drawing back to the stylish decadence of Shanghai in the 1930s, which was then called the "Paris of the East", and this is where the brand finds inspiration to create its own myth. Once the functional and emotional components assured, Shanghai Tang has gone through a four-stage development to become the first global Chinese luxury brand: introduction, deepening, expansion, and revitalization. Introduction: David Tang discovered a market gap and had a vision to launch the first Chinese luxury brand to the world. The key success drivers for the introduction and management of a Chinese luxury brand are a solid brand identity and, above all, a creative mind, an inspired person. This was David Tang then, and this is now Raphael Le Masne de Chermont, the current Executive Chairman. Shanghai Tang combines Chinese and Western elements, which it finds to be the most sustainable platform for drawing consumers. Deepening: A major objective of the next phase is to become recognized as a luxury brand and a fashion or design authority. For this purpose, Shanghai Tang has cooperated with other well-regarded luxury and lifestyle brands such as Puma and Swarovski. It also expanded its product lines from high-end custom-made garments to music CDs and restaurant. Expansion: After the opening of his first store in Hong Kong in 1994, David Tang went on to open his second store in New York City three years later. However this New York retail operation was a financial disaster. Barely nineteen months after the opening, the store was shut down and quietly relocated to a cheaper location of Madison Avenue. Despite this failure, Shanghai Tang products found numerous followers especially among Western tourists and became "souvenir-like" must-haves. However, despite its strong brand DNA, the brand did not generate enough repeated sales and over the years the company cumulated heavy debts and became unprofitable. Revitalizing: After its purchase by Richemont in 1998, Le Masne de Chermont was appointed to lead the company, reposition the brand and undertake some major strategic changes such as revising the "Shanghai Tang" designs to appeal not only to Westerners but also to Chinese consumers, and to open new stores around the world. Since then, Shanghai Tang has become synonymous to a modern Chinese luxury lifestyle brand.

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서비스제공자와 사용자의 인식차이 분석을 통한 소셜커머스 핵심성공요인에 대한 연구: 한국의 티켓몬스터 중심으로 (A Study on the Critical Success Factors of Social Commerce through the Analysis of the Perception Gap between the Service Providers and the Users: Focused on Ticket Monster in Korea)

  • 김일중;이대철;임규건
    • Asia pacific journal of information systems
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    • 제24권2호
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    • pp.211-232
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    • 2014
  • Recently, there is a growing interest toward social commerce using SNS(Social Networking Service), and the size of its market is also expanding due to popularization of smart phones, tablet PCs and other smart devices. Accordingly, various studies have been attempted but it is shown that most of the previous studies have been conducted from perspectives of the users. The purpose of this study is to derive user-centered CSF(Critical Success Factor) of social commerce from the previous studies and analyze the CSF perception gap between social commerce service providers and users. The CSF perception gap between two groups shows that there is a difference between ideal images the service providers hope for and the actual image the service users have on social commerce companies. This study provides effective improvement directions for social commerce companies by presenting current business problems and its solution plans. For this, This study selected Korea's representative social commerce business Ticket Monster, which is dominant in sales and staff size together with its excellent funding power through M&A by stock exchange with the US social commerce business Living Social with Amazon.com as a shareholder in August, 2011, as a target group of social commerce service provider. we have gathered questionnaires from both service providers and the users from October 22, 2012 until October 31, 2012 to conduct an empirical analysis. We surveyed 160 service providers of Ticket Monster We also surveyed 160 social commerce users who have experienced in using Ticket Monster service. Out of 320 surveys, 20 questionaries which were unfit or undependable were discarded. Consequently the remaining 300(service provider 150, user 150)were used for this empirical study. The statistics were analyzed using SPSS 12.0. Implications of the empirical analysis result of this study are as follows: First of all, There are order differences in the importance of social commerce CSF between two groups. While service providers regard Price Economic as the most important CSF influencing purchasing intention, the users regard 'Trust' as the most important CSF influencing purchasing intention. This means that the service providers have to utilize the unique strong point of social commerce which make the customers be trusted rathe than just focusing on selling product at a discounted price. It means that service Providers need to enhance effective communication skills by using SNS and play a vital role as a trusted adviser who provides curation services and explains the value of products through information filtering. Also, they need to pay attention to preventing consumer damages from deceptive and false advertising. service providers have to create the detailed reward system in case of a consumer damages caused by above problems. It can make strong ties with customers. Second, both service providers and users tend to consider that social commerce CSF influencing purchasing intention are Price Economic, Utility, Trust, and Word of Mouth Effect. Accordingly, it can be learned that users are expecting the benefit from the aspect of prices and economy when using social commerce, and service providers should be able to suggest the individualized discount benefit through diverse methods using social network service. Looking into it from the aspect of usefulness, service providers are required to get users to be cognizant of time-saving, efficiency, and convenience when they are using social commerce. Therefore, it is necessary to increase the usefulness of social commerce through the introduction of a new management strategy, such as intensification of search engine of the Website, facilitation in payment through shopping basket, and package distribution. Trust, as mentioned before, is the most important variable in consumers' mind, so it should definitely be managed for sustainable management. If the trust in social commerce should fall due to consumers' damage case due to false and puffery advertising forgeries, it could have a negative influence on the image of the social commerce industry in general. Instead of advertising with famous celebrities and using a bombastic amount of money on marketing expenses, the social commerce industry should be able to use the word of mouth effect between users by making use of the social network service, the major marketing method of initial social commerce. The word of mouth effect occurring from consumers' spontaneous self-marketer's duty performance can bring not only reduction effect in advertising cost to a service provider but it can also prepare the basis of discounted price suggestion to consumers; in this context, the word of mouth effect should be managed as the CSF of social commerce. Third, Trade safety was not derived as one of the CSF. Recently, with e-commerce like social commerce and Internet shopping increasing in a variety of methods, the importance of trade safety on the Internet also increases, but in this study result, trade safety wasn't evaluated as CSF of social commerce by both groups. This study judges that it's because both service provider groups and user group are perceiving that there is a reliable PG(Payment Gateway) which acts for e-payment of Internet transaction. Accordingly, it is understood that both two groups feel that social commerce can have a corporate identity by website and differentiation in products and services in sales, but don't feel a big difference by business in case of e-payment system. In other words, trade safety should be perceived as natural, basic universal service. Fourth, it's necessary that service providers should intensify the communication with users by making use of social network service which is the major marketing method of social commerce and should be able to use the word of mouth effect between users. The word of mouth effect occurring from consumers' spontaneous self- marketer's duty performance can bring not only reduction effect in advertising cost to a service provider but it can also prepare the basis of discounted price suggestion to consumers. in this context, it is judged that the word of mouth effect should be managed as CSF of social commerce. In this paper, the characteristics of social commerce are limited as five independent variables, however, if an additional study is proceeded with more various independent variables, more in-depth study results will be derived. In addition, this research targets social commerce service providers and the users, however, in the consideration of the fact that social commerce is a two-sided market, drawing CSF through an analysis of perception gap between social commerce service providers and its advertisement clients would be worth to be dealt with in a follow-up study.

온.오프라인 채널에서 지각된 품질이 서비스의 개인가치에 미치는 영향에 관한 연구 -인지욕구의 조정효과를 중심으로- (A Study on Perceived Quality affecting the Service Personal Value in the On-off line Channel - Focusing on the moderate effect of the need for cognition -)

  • 성형석
    • 한국유통학회지:유통연구
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    • 제15권3호
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    • pp.111-137
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    • 2010
  • 본 연구는 서비스 시장에서의 지각된 품질과 개인가치간의 인과적 관계 및 고객의 인지욕구에 따른 온 오프라인상의 조절효과에 대해 실증분석하였으며 이를 통해 개인가치에 대한 서비스 전략과 마케팅 관리의 중요성을 제시하고 있다. 서비스 시장에서 서비스 제공자와 구매자간의 장기적 거래관계의 중요성이 크게 부각됨에 따라 관계구축 및 강화에 매우 중요한 역할을 하는 개인가치에 관한 연구는 학계뿐만 아니라 실무적으로도 고객관계관리의 관점에서 시사하는 바가 크다고 할 수 있다. 실증분석을 위해 대형마트(할인점)와 인터넷 쇼핑몰을 이용하는 고객을 대상으로 설문을 통해 데이터를 수집하였으며 온 오프라인의 비교분석을 통한 차이검증을 위한 인과적 구성모델에 대해 구조방정식 모델분석을 통해 가설검증하였다. 구성모델에 대한 분석결과 물리적 환경, 상호작용 품질, 그리고 결과품질로 구성된 지각된 품질은 안정적 삶, 사회적 인식, 사회적 통합으로 구성된 서비스 개인가치에 통계적으로 매우 유의한 정(+)의 영향을 미치는 것으로 나타났으며 집단간 차이효과분석을 통해서도 온 오프라인에 따른 조정효과는 온라인에서보다는 오프라인에서 더 유의한 것으로 나타났다. 그리고 온라인상에서의 서비스에 대한 인지욕구가 높을 때보다는 오프라인상에서의 서비스에 대한 인지욕구가 높을 때 개인가치에 더 유의한 영향을 미치는 것으로 나타났다. 마지막으로 본 연구의 구성모델에 대한 적합도 역시 수용할만한 수준인 것으로 나타났다.

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