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A Study on the Effects of Consumer Satisfaction on Loyalty According to Involvement - Focused on the Gas Station Service - (서비스 관여도에 따른 소비자 만족이 충성도에 미치는 영향 - 주유소 서비스를 중심으로 -)

  • Lee, A-Reum;Huh, Eun-Jeong;Jeon, Hyung-Ran
    • Korean Journal of Human Ecology
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    • v.21 no.2
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    • pp.241-256
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    • 2012
  • Gas station consumers have become increasingly conscious of expanding choices and service options available at retail outlets. The purpose of this study was to determine key factors in customer choice of gas / service stations. This study seeks to identify key the relationship between socio-demographical variables and consumer choice, and consumer satisfaction and loyalty associated with gas / service station usage. The research instrument comprised of a questionnaire in the form of an on-line survey that was administered during November, 2010. A Total of 1,000 questionnaires were used in the final analysis. The collected data were treated with SPSS Windows 18.0 and analyzed in for frequency, percentage, mean, standard deviation, pearson's correlation analysis, and multiple regression analysis. The results of were as following: First, there was a strong positive relationship between involvement, satisfaction, loyalty of gas station service. Second, satisfaction was significantly affected by involvement, the frequency of gasoline purchases, the information route and customer's occupation. Third, loyalty was significantly affected by consumer satisfaction, involvement, frequency of gasoline purchases, information route and customer's occupation.

A study of an effective teaching of listening comprehension (영어 청해력 향상을 위한 효율적인 학습 지도 방안)

  • Park, Chan-Shik
    • English Language & Literature Teaching
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    • no.1
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    • pp.69-108
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    • 1995
  • Listening comprehension can be defined as a process of an integrative, positive and creative activity through which listeners get the message of speakers' production using linguistic or non-linguistic redundancy as well as linguistic or non-linguistic knowledge. Compared with reading comprehension, it has many difficulties especially for foreigners. while it can be transferred to the other skills: speaking, reading, writing. With this said, listening comprehension can be taught effectively using the following teaching strategies. First. systematic and intensive instruction of segmental phonemes, suprasegmental phonemes and sound changes must be given to remove the difficulties of listening comprehension concerned with the identification of sounds. Second, vocabulary drill through various games and other activities is absolutely needed until words can be unconsciously recognized. Without this, comprehension is almost impossible. Third, instruction of sentence structures is thought to be essential considering grammar is supplementary to listening comprehension and reading comprehension for academic purpose. So grammar translation drills, mechanical drills, meaningful drills and communicative drills should be performed in succession with common or frequently used structures. Fourth, listening activities for overall comprehension should teach how to receive overall meaning of intended messages intact. Linguists and literatures have listed some specific activities as follows: Total Physical Response, dictation, role playing, singing songs, selective listening, picture recognition, list activities, completion, prediction, true or false choice, multiple choice, seeking of specific information, summarizing, problem-solving and decision-making, recognization of relationships between speakers, recognition of mood, attitude and behavior of speakers.

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Attribute analysis for cellular phone using conjoint analysis (컨조인트 분석을 이용한 휴대폰 속성 분석)

  • Ji, Hye-Young;Cho, Wan-Hyun
    • Journal of the Korean Data and Information Science Society
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    • v.20 no.4
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    • pp.695-703
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    • 2009
  • Currently, various cellular phone products with multiple functions and diverse designs are coming out in the cellular phone market. Companies have been developing their products for profit maximization, considering preferences of customers. In this article, we have created 18 profiles using the SPSS program and executed a survey to analyze preferences of college students. Also, we have grasped the relative importance of each attribute using conjoint analysis and executed clustering analysis to make market segmentation by binding the respondents who have similar partial value utilities. Lastly, by choice simulation, we have predicted market shares of 18 virtual products.

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Brand Images of National Medium-low Priced Casual Clothing Through Perceptual Mapping (국내 중저가 캐쥬얼 의류의 상표이미지 분석 -요인분석을 이용한 인식도를 중심으로-)

  • 이정주;진병호
    • Journal of the Korean Society of Clothing and Textiles
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    • v.19 no.6
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    • pp.1040-1050
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    • 1995
  • The Purposes of this study were to investigate the choice dimensions in purchasing the medium-low priced casual clothing, the influence of them on the preference of medium-low priced casual clothing, and the brand images of six medium-low priced casual clothing using the perceptual map. The Questionnaires were administered to 540 college students living in Seoul (340) and County of Chungnam(200). The data were analyzed by frequency, factor analysis and multiple regression analysis. The results were summarized as follows: 1) The choice dimensions in purchasing the medium-low price casual clothing were identified as exclusiveness/style, intrinsic characteristics, promotion and price/distance. 2) Exclusiveness/style dimension influenced most on the preference of medium-low priced casual, intrinsic characteristics, price/distance dimension were followed. Promotion dimension appeared to have an insignificant influence. These results were consistent in both Seoul and the County of Chungnam. 3) Perceptual mapping showed Hunt and J-vim had the best brand images, Maypole and Omphalos were followed. Tipi Cosi and I-land appeared to have the worst brand image. The college students living in the County of Chungnam perceived that all six brands of medium low priced casual clothing to be exclusive in their style. In addition, it was perceived less promoted, more expensive and farther than Seoul counterparts.

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Consumers' Device Choice in E-Retail: Do Regulatory Focus and Chronotype Matter?

  • Haider, Syed Waqar;Guijun, Zhuang;Ikram, Amir;Anwar, Bilal
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.14 no.1
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    • pp.148-167
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    • 2020
  • Today, digital shoppers express increasingly complex buying behavior. They can use multiple channels for shopping and also they can switch from one to another channel almost effortlessly, in the result of engaging in omnichannel shopping behavior. A few years ago, consumers were using brick and mortar stores to make their purchases. However, nowadays, they possess different digital devices (mobile and/or desktop) to search for different alternatives and to make a better shopping choice. These devices (mobile and desktop) are different and offer unique benefits to consumers. However, there has been very little research that has treated mobile and desktop devices separately. Perhaps this study is the pioneer when it comes to investigating the effect of regulatory focus (prevention vs. promotion) and chronotype (morning and evening person) on a sample of university students using desktop and mobile channels for their shopping. The findings from a sample of 312 digital consumers (mobile and/or desktop) confirmed that the desktop channel provides a greater fit for morning-type respondents and that the mobile channel offers better value for evening-type respondents in e-retail. Furthermore, promotion-focused shoppers favor the mobile channel, and prevention-focused shoppers favor the desktop channel. The new insights and contributions of this study provide a better understanding of digital consumers to help sellers to develop a more effective e-retail strategy.

Influence of ego-resiliency and self-efficacy on major satisfaction of paramedic students (응급구조(학)과 학생의 자아탄력성과 자기효능감이 전공만족도에 미치는 영향)

  • Ju, Ho-Hyeon;Kim, Duk-Won
    • The Korean Journal of Emergency Medical Services
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    • v.21 no.3
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    • pp.85-95
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    • 2017
  • Purpose: The purpose of the study was to investigate the effects of ego-resiliency and self-efficacy on paramedic students in J province. Methods: A self-reported questionnaire was completed by 465 paramedic students from the J area recruited from September 25 to October 10, 2017. The questionnaire included general characteristics, ego-resiliency, self-efficacy, and satisfaction with their choice of the major subject. Data were analyzed using t-test, ANOVA, Pearson's correlations, and a multiple regression analysis. Results: As ego-resiliency and self-efficacy increased, satisfaction with their majoring subject also increased. Senior students had higher satisfaction than freshmen in relation to general characteristics. Students having 'interest in their major' owing to personal motivation of choice of major, had higher satisfaction than those having 'suggestion from other'. It is necessary to find a way to increase satisfaction of major and to inspire ego-resiliency and self-efficacy. Conclusion: Future studies should investigate ways to increase major satisfaction toward paramedics and to enhance their ego-resiliency and self-efficacy.

The Satisfaction Analysis for Patient Care Service in National University Hospitals (국립대학병원의 환자 만족도 분석 - 7개 국립대학병원의 입원.외래간 비교 -)

  • Lee, Kyu-Sik;Lee, Hae-Jong;Cho, Kyung-Sook;Seol, Dong-Jin
    • Korea Journal of Hospital Management
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    • v.3 no.1
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    • pp.165-191
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    • 1998
  • The objectives of this research are 1) to identify different motivation of choice for each National University hospitals 2) to examine the factors influencing the patients' satisfaction, 3) and to investigate that the patients' satisfaction effects the hospital re-choice and recommendation on seven National University's hospitals. The data for this analysis were collected by questionnaire survey. Totally 852 interviews were conducted. The major statistical methods used for the analysis are paired t-test, factor analysis, x2-test, and multiple regression. We find that satisfaction level is a function of not only the quality of medical service but also non-medical service. The main results of research are follows: 1) The most important factor of hospital choices is 'the trust and fame as National University hospitals'; 2) Overall satisfaction of inpatients is turned to be influenced by the doctor's services, nurse's services, environment, and convenience. And overall satisfaction of outpatients is also found to be influenced by the waiting time for lab test; 3) Highly satisfied patients preferred to revisit and to recommend to others.

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The Impact of Hospital Selection Factors between Internal and External Customers on Hospital Image (내·외부고객의 병원선택요인이 병원이미지에 미치는 영향)

  • Lee, Hyun Sook
    • Health Policy and Management
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    • v.23 no.3
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    • pp.281-288
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    • 2013
  • Background: The purpose of this study is to grasp the factors forming hospital image and to measure evaluation of internal and external customers towards hospital choice factors. Methods: This study is based 4 types of choice factor such as physical, human, accessibility, and connection. Data were assessed using 98 patients and 96 internal employees who work at A general hospital in Seoul and 116 patients and 97 internal employees at B general hospital in Chunkcheongbuk-do. Data were collected with self-administered questionnaires from February 17 to April 29 in 2012 and analyzed SPSS ver. 18.0 by using frequency, t-test, analysis of variance, correlation, and multiple regression. Results: The results of this study show that factors affecting hospital image is significant different between internal and external customers of hospital A and B. Expecially the finding of this study will be applied to improve connection factors in administrative department of hospital for hospital image. Conclusion: This study presents primary data for correct decision making to authorities of local hospitals that have concern about marketing strategy for hospital image.

A study on the influence of the beauty salons customers select on behavior after using (미용실(美容室) 고객(顧客)의 선택속성(選擇屬性)이 미용실(美容室) 이용(利用) 후(後) 행동(行動)에 미치는 영향(影響)에 관(關)한 연구(硏究))

  • Lee, Soon-Nyeo;Kim, Sung-Nam
    • Journal of Fashion Business
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    • v.11 no.2
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    • pp.32-41
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    • 2007
  • This study is aimed at analyzing on purchasing behavioral characteristics of customer in beauty salon and providing the revitalization strategies for korean beauty business. For the goal of this study, on purchasing behavioral characteristics of customer in beauty salon were reviewed in terms of the purchasing decision-making process on the basis of literature. The survey of beauty salon customers mainly from Seoul was used for positive analysis. In analyzing the research data, Frequency Analysis, Descriptive Analysis, Factor Analysis and Multiple Regression Analysis were conducted using $SPSS/PC^+$. The results showed the followings: The choice factors, the overall satisfaction, the revisit intention and the recommendation intention of the beauty salon customers were all affected in order as service, customer relationship with the result of analysis for the relationship between the choice factors of beauty salon customers and behavior after purchasing(overall satisfaction, revisit intention, recommendation intention).

A Conjoint Analysis to the Economic Benefits of Improved Water Quality of Han River (한강수질개선의 속성별 경제적 편익 -컨조인트 분석법을 이용하여-)

  • Cho, Seung-Kuk;Shin, Chul-Oh
    • Environmental and Resource Economics Review
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    • v.14 no.3
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    • pp.655-672
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    • 2005
  • In recent years, the state of the water quality of Han river has been among the top public concerns. This paper measures economic value of multiple environmental impacts of improved water quality of Han river using a choice experiments approach. The choice works that take into account trade-offs between price and environmental attributes for a preferred option turned out to be within respondent' ability to reveal their preferences, and the willingness to pay estimates were statistically significant. This study allows policy-makers to provide useful quantitative information that can be referred to as a benchmark for upcoming water projects.

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