• Title/Summary/Keyword: Modified importance-performance analysis

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Improvement of Hi-Pass Users' Satisfaction Using Modified Importance Performance Analysis (M-IPA 기법을 이용한 하이패스 만족도 제고 방안)

  • Choi, Yoon-Hyuk;Ko, Han-Geom;Yun, Ilsoo;Kim, Dong-In
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.15 no.1
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    • pp.52-65
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    • 2016
  • The electronic toll collection system(ETCS), is globally used in about 40 countries. In Korea, the Korea Expressway Corporation led the nationwide introduction of the ETC system in 2007 under the brand name of the Hi-pass. Since then, Hi-pass, with its rate of average daily use reaching about 70%, has become an essential facility in Korean expressways. To identify users' perception on Hi-pass (satisfaction, preference, etc.), this study conducted a Modified Importance-Performance Analysis (M-IPA). With this, this study attempted to identify the kind of efforts necessary to enhance current Hi-pass users' convenience and satisfaction. According to the result of M-IPA, the items including "non-stop payment" and "toll discount" are identified as key items that require further improvement. For improvement in the "non-stop payment" item, operations of Hi-pass toll booths appropriate for the demand for Hi-pass use and the selection of Hi-pass booths' locations in consideration of entry and exit lanes need to be improved. In addition, with regard to the "toll discount" item, although toll discount is currently provided to Hi-pass users, thus, PR thereof will have to be strengthened. It is expected that this study will be used as basic data to devise methods of enhancing Hi-pass usage through improvement of Hi-pass users' satisfaction.

Determination of Priority for Improvement Using the Theory of Two-dimensional Quality (품질의 이원론을 이용한 개선의 우선순위 결정)

  • Song, Hae Geun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.36 no.1
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    • pp.70-77
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    • 2013
  • The theory of two-dimensional quality, in particular, the Kano model that is developed by the analogy with the M-H theory, has been applied in various industry fields for more than three decades. Importance-Performance Analysis (IPA) assumes that the degree of physical fulfilment of quality attributes and the satisfaction of that attribute is linear, and therefore, it is applicable to the traditional one-dimensional attribute, not other quality types defined in the Kano's model such as attractive or must-be attribute. To solve this problem, the current study suggests a new importance-satisfaction analysis using a modified IPA in accordance with the three quality types and a diagonal method introduced by Slack (1999) to determine improvement priority. For this, I investigated 19 smartphone's quality attributes and conducted a survey of 334 university students for the results of Kano's model, which adopted from Song and Park (2012)'s study, and the importance/satisfaction of the quality attributes and the results of the priority for improvement of the 19 quality attributes. The results show that the proposed I-S priority model is better than the conventional IPA based on the comparison results of determination coefficient from the regression analysis of the two models.

Hysteresis modeling for cyclic behavior of concrete-steel composite joints using modified CSO

  • Yu, Yang;Samali, Bijan;Zhang, Chunwei;Askari, Mohsen
    • Steel and Composite Structures
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    • v.33 no.2
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    • pp.277-298
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    • 2019
  • Concrete filled steel tubular (CFST) column joints with composite beams have been widely used as lateral loading resisting elements in civil infrastructure. To better utilize these innovative joints for the application of structural seismic design and analysis, it is of great importance to investigate the dynamic behavior of the joint under cyclic loading. With this aim in mind, a novel phenomenal model has been put forward in this paper, in which a Bouc-Wen hysteresis component is employed to portray the strength and stiffness deterioration phenomenon caused by increment of loading cycle. Then, a modified chicken swarm optimization algorithm was used to estimate the optimal model parameters via solving a global minimum optimization problem. Finally, the experimental data tested from five specimens subjected to cyclic loadings were used to validate the performance of the proposed model. The results effectively demonstrate that the proposed model is an easy and more realistic tool that can be used for the pre-design of CFST column joints with reduced beam section (RBS) composite beams.

Knowledge on complementary foods of mothers with young children and their perception of convenience complementary foods (영·유아 어머니의 이유식 지식수준 및 간편 이유식에 대한 인식)

  • Yoojeong Joo;Jihyun Yoon;Linxi Huang;Youngmin Nam
    • Korean Journal of Community Nutrition
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    • v.29 no.1
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    • pp.16-33
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    • 2024
  • Objectives: The purpose of this study was to examine mothers' knowledge levels on complementary foods and their perception of convenience complementary foods. Methods: An online survey was conducted with mothers aged 20-49 years who had purchased convenience complementary foods and had a preschool child aged 4 months or older. The respondents were categorized into 3 groups based on their knowledge scores: low- (0-50 points), mid- (55-65 points), and high- (70-100 points) knowledge groups. Results: The average score of mothers' knowledge on complementary foods was 58.8 out of 100 points. Working mothers were found to have lower levels of knowledge compared to mothers who were housewives. Only 1/4 of responding mothers had educational experience on complementary foods. Mothers expressed a desire for information on the types of complementary foods (72.2%) and the intake amounts (60.3%) corresponding to each phase of their child's development. Multivariate analysis of variance revealed significant differences in health (P = 0.002), variety (P = 0.039), and hygiene (P = 0.041) among the factors taken into consideration when purchasing convenience complementary foods according to the mothers' knowledge levels. Mothers in the high-knowledge group placed a greater importance on 'balanced nutrition' (P = 0.022) and 'hygienic cooking' (P = 0.010) compared to mothers in the low-knowledge group. The results of the modified importance-performance analysis, which compared the importance and performance of the factors taken into consideration when purchasing convenience complementary foods, highlighted the need for efforts in 'health,' 'hygiene,' and 'price,' while also indicating an excessive effort in 'convenience.' Conclusions: This study suggests expanding relevant education programs to enhance mothers' knowledge on complementary foods, especially for working mothers. In the industry, marketing strategies for complementary food products could be developed that align with the needs of mothers, focusing on health, hygiene, and price.

An Analysis on Determining Quality of Service Criteria for Expressway Bus Passengers Using The Importance-Performance Analysis (IPA) - Focussing on Yong-in City : Suji - (IPA 분석을 이용한 간선급행버스 이용자 서비스 특성분석 - 용인 수지지구 중심으로 -)

  • Kwon, Ki Hyun;Oh, Seung Hwoon;Rhee, Jongho;Kim, Tae Ho
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.30 no.3D
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    • pp.223-229
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    • 2010
  • The bus transfer system has been extended from Seoul to Gyonggi province to provide better Seoul metropolitan area transit service in September, 2008. Moreover, the curved bus routes, except existing rapid bus routes, which cause longer travel time have been straightened out. Also, the Skip Stop operation suggested by passengers has been introduced to main stops in the newly added express bus lines. This study surveyed passengers service satisfaction for the recent adopted bus policies such as the transfer discount system and the express bus system in Seoul Metropolitan area. The survey results may be important foundation for future strategies for improvement. The survey included questionnaires about the importance and the satisfaction level on both quantitative and qualitative factors. The results were statistically analyzed by the modified IPA (Importance-Performance Analysis). As the result of the survey, the newly adopted services such as fare system, fare discount on transferring, travel time savings and increased number of stops are economically feasible and satisfactory, whereas the accessibility to stops, ventilation and air quality in vehicles are the priorities to be improved. Also, the safety and the information system is in need of improvement.

TSM Strategies and Evaluation of Traffic Performance - Special Reference to a Case Study of Reversible Lane Technique. (TSM전략과 효율측정-일례연구를 중심으로)

  • 도철웅
    • Journal of Korean Society of Transportation
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    • v.4 no.1
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    • pp.3-11
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    • 1986
  • One important element of a systematic approach to the management and control of the flow of people over an urban street network is the monitoring and evaluation of system performance. The nature of TSM strategies that, in part, differentiates them from traditional long-range transportation improvement alternatives is that they are less costly, are more quickly implemented and modified, and are often oriented toward sub-area problems which must be addressed at a more microscopic level of analysis. These factors suggest that pre-implementation evaluations of alternative TSM actions will often have to rely on quick-turn around, manual methods of analysis to guide the choice of which management action should be implemented. This paper was prepared to focus on the definition and importance of TSM, specifically associated with monitoring and evaluating traffic performance in the context of TSM startegies. A simple case study of reversible lane technique was presented. The purposes of the case study is to illustrate the methodology of evaluating TSM strategies and demonstrate to identify the benefit from the reversible lane technique, which may otherwise be overlooked in real world. Applying the reversible lane technique to Sam-Il elevate highway, it was found to be a very promising low cost alternative to reduce total travel time(or delay) and fuel consumption.

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Comparative Analysis in Risk Perception of Daycare Center between End-Users and Construction Experts by Applying Traditional and Revised Importance-Performance Analysis (전통 및 수정 중요도-성과도 분석을 통한 어린이집 사용자와 건축 전문가의 공간 별 리스크 인식 비교 분석)

  • Lee, Kyung-Tae;Kim, Hong-Ju;Jekal, Jae-Woong;Kim, Jae-Won;Kim, Ju-Hyung
    • Korean Journal of Construction Engineering and Management
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    • v.23 no.1
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    • pp.3-15
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    • 2022
  • Daycare center is an important space for children's mental, physical and social development. Each space of daycare center should be designed and constructed considering interests of end-users such as children and teachers. However, insufficient related guidelines and standardized design and construction of daycare center to moderate potential risks of each space. This arises from the difference in perception of each space between end-users (head and sub teachers) and construction experts (designers and contractors). Therefore, research framework was developed for analyzing the factors of perception differences of each space in daycare center between these groups applied traditional and modified Importance-Performance Analysis (IPA). By comparing risk perception between end-users and experts in two methods, it can be support as construction guide for daycare center in the future and will help minimize conflicts in construction among stakeholders. Moreover, it was found that traditional IPA is comfortable to catch prior project perception of participants, and revised IPA is considered to judge outputs by identifying participant's importance based on the satisfaction of the project performance. Therefore, if IPAs are applied according to the characteristics of the circumstances, it is possible to analyze the perception difference between end-users and construction experts based on the context before and after the construction of the daycare center.

A Study on the Mold System of Bicycles Gear for Driving Safety (주행 안전을 위한 자전거 기어의 프레스금형에 관한 연구)

  • Jeong, Youn-Seung
    • Journal of the Korea Safety Management & Science
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    • v.20 no.4
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    • pp.1-6
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    • 2018
  • Recently, bicycle has means of effective healthy transportation, and riding the bicycles is considered as popular recreational and sporting activities. Also, the saddle, steering system, driving device and braking device are researched briskly because of consumer's need for driving performance and comfort. Especially, the importance of a cassette responsible for transmission function by transmitting power to the drive shaft through the chain is very focused. The writer conducted structural analysis for the sprocket of each level using the ANSYS widely used for the analysis. Speed shifting performance was enhanced by minimization / simplification of shifting point through a sort of tooth profile of the cassette. By partitioning a clear value type and other shifting point, it has been modified to enable smooth speed-shifting. In addition, as titanium precision forming process, this study studied the molding technique by blanking and dies forging for mass production of the cassette. so it could be expected that the entire drive train would utilize that in the future. The stamping process capability for thin materials for the mass production of the sprockets is applicable to producing automobile parts, so lightweight component production is likely to be possible through that, for the safety of driving.

The Architectural Analysis of the Buddy System for Qualitative Risk Analysis (정성적 위험 분석을 위한 버디 시스템의 구조 분석)

  • Jeongwon Yoon;Kim, Hong-Keun
    • Proceedings of the Korea Institutes of Information Security and Cryptology Conference
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    • 1995.11a
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    • pp.51-58
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    • 1995
  • The importance of the risk analysis tool has been recognized and its use also has been emphasized by a number of researchers recently The methodology were examined but neither algorithms nor practical applications have been implemented or practiced in Korea. In this paper, the architecture of the Buddy System, one of the automated risk assessment tools. is analyzed in depth to provide the algorithmic understanding and to promote the development of the risk analysis methodology. The Buddy System mainly uses three main factors of vulnerability, threat and countermeasures as a nucleus of the qualatative analysis with the modified loss expectancy value. These factors are identified and assessed by the separation of duties between the end user and security analyst. The Buddy System uses five axioms as its bases of assessment algorithm and the assessed vulnerability level is strictly within these axioms. Since the In-place countermeasures reduce the vulnerability level up to a certain level. the security analyst may use "what if " model to examine the impact of additional countermeasures by proposing each to reduce the vulnerability level further to within the acceptable range. The emphasis on the qualitative approach on vulnerability leveling is very well balanced with the quantitative analysis that the system performance is prominent.prominent.

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Quality Dynamics Using a Modified Satisfaction Index (수정된 고객만족지수를 이용한 품질속성의 동태성 분석)

  • Song, Hae-Geun;Kim, In-Joo
    • Journal of the Korean Society of Industry Convergence
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    • v.25 no.1
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    • pp.37-45
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    • 2022
  • It is well known that the Kano model measures customer satisfaction and classifies quality attributes into must-be, attractive as well as one-dimensional. The main purpose of this study is to investigate the dynamics of e-learning quality attributes by applying the proposed method using Kano's satisfaction index in the rapidly changing online learning environment. For this, the current study examined 27 e-learning quality attributes and conducted a comparative study using Kano's results obtained in 2013 and 2020. The result shows that the dynamics of quality attributes suggested by Kano(2001) is confirmed in the case of e-learning. The proposed approach shows better results in terms of Kano's direct classification method, and has potential application areas such as IPA(Importance-Performance Analysis) in the area of risk assemement. Some suggestions for better understanding of the proposed SI-DI diagram are also included in this study.