• Title/Summary/Keyword: Mobile Telecommunications Industry

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A Study on The Service Characteristics Effects on Customer Satisfaction and Customer Loyalty In Mobile Telecommunications (이동통신서비스의 특성이 고객만족, 고객충성도에 미치는 영향에 관한 연구)

  • Kim Jae-Min;Choi Seung-Il
    • The Journal of the Korea Contents Association
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    • v.5 no.6
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    • pp.255-263
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    • 2005
  • Recently, the mobile telecommunication industry is increasing rapidly; nevertheless it is competing severely with other mobile telecommunication industries in the world and it is projected that in the future the mobile telecommunication industry will compete more fiercely and increase more rapidly. By means of looking into the relationship of the mobile telecommunication service characteristics and satisfaction loyalty, therefore, it can be said that it can help the companies which want to survive in such a competitive society. And then we investigated how these classified characteristics(economical incentive, convenient incentive, symbolical incentive) on mobile service could influence on customer satisfaction and customer loyalty.

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Industrial IoT Standardization Trend of the 5G Mobile Network (5G 모바일 네트워크의 Industrial IoT 표준기술 동향)

  • Kim, K.S.;Kang, Y.H.;Kim, C.K.
    • Electronics and Telecommunications Trends
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    • v.36 no.6
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    • pp.13-24
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    • 2021
  • Industrial networks has been developing various technologies from fieldbus technology to industrial Ethernet and time-sensitive networking. The industry expects that the 5G mobile network will solve the diverse and highly specific industrial site requirements. Accordingly, 3GPP has been developing standard functions to provide ultra-high reliability, ultra-high speed, ultra-connection, and ultra-low latency services, and 3GPP Rel-16 began developing ultra-low latency and ultra-high reliability communication functions for 5G mobile networks to support vertical industries. In this paper, we show the related standardization trends and requirements to apply industrial IoT service scenarios to 5G mobile networks, and in particular, we introduce 5G system features and extended 5G system architecture to provide time sensitive communication and time synchronization services.

Extended Reality and Media Service Standardization Trends for 5G Mobile Networks (5G 네트워크의 XR 및 미디어 서비스 표준 기술 동향)

  • J.L. Ha;C.K. Kim
    • Electronics and Telecommunications Trends
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    • v.38 no.2
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    • pp.46-55
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    • 2023
  • Extended reality (XR) provides an immersive virtual experience by using various media. The XR virtual environment enables interactions between the real and virtual worlds in virtual, augmented, and mixed reality scenarios. XR is being used in various areas such as industry, medical care, road transportation, gaming, education, and culture. XR and multimedia enhancement are important business scenarios for fifth-generation (5G) mobile networks. As users' demand for emerging media services gradually increases, enhancements in networks should be implemented for delivering multimedia services such as XR. We describe related standardization trends and requirements of the XR service in 5G mobile networks. We also discuss technological enhancements for 5G mobile networks as specified by the 3GPP SA2 working group.

A Study on The Service Characteristics Effects In Mobile Telecommunications on Customer Satisfaction (이동통신서비스의 특성이 고객만족에 미치는 영향에 관한 연구)

  • Choi Seung-Il;Kim Jae-Min
    • Proceedings of the Korea Contents Association Conference
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    • 2005.05a
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    • pp.304-308
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    • 2005
  • Recently, the mobile telecommunication industry is increasing rapidly: nevertheless it is competing severely with other mobile telecommunication industries in the world and it is projected that in the future the mobile telecommunication industry will compete more fiercely and increase more rapidly. By means of looking into the relationship of the mobile telecommunication service characteristics and satisfaction, therefore, it can be said that it can help the companies which want to survive in such a competitive society. And then we investigated how these classified characteristics on mobile service could influence on customer satisfaction.

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Ultra-low-latency services in 5G systems: A perspective from 3GPP standards

  • Jun, Sunmi;Kang, Yoohwa;Kim, Jaeho;Kim, Changki
    • ETRI Journal
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    • v.42 no.5
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    • pp.721-733
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    • 2020
  • Recently, there is an increasing demand for ultra-low-latency (ULL) services such as factory automation, autonomous driving, and telesurgery that must meet an end-to-end latency of less than 10 ms. Fifth-generation (5G) New Radio guarantees 0.5 ms one-way latency, so the feasibility of ULL services is higher than in previous mobile communications. However, this feasibility ensures performance at the radio access network level and requires an innovative 5G network architecture for end-to-end ULL across the entire 5G system. Hence, we survey in detailed two the 3rd Generation Partnership Party (3GPP) standardization activities to ensure low latency at network level. 3GPP standardizes mobile edge computing (MEC), a low-latency solution at the edge network, in Release 15/16 and is standardizing time-sensitive communication in Release 16/17 for interworking 5G systems and IEEE 802.1 time-sensitive networking (TSN), a next-generation industry technology for ensuring low/deterministic latency. We developed a 5G system based on 3GPP Release 15 to support MEC with a potential sub-10 ms end-to-end latency in the edge network. In the near future, to provide ULL services in the external network of a 5G system, we suggest a 5G-IEEE TSN interworking system based on 3GPP Release 16/17 that meets an end-to-end latency of 2 ms.

Strategic Reviews on Promoting the Fourth Industrial Revolution by Supplying 5G Additional Frequency (제4차 산업혁명 활성화를 위한 5G 추가 주파수 공급의 전략적인 의견)

  • Park, S.
    • Electronics and Telecommunications Trends
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    • v.34 no.6
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    • pp.1-16
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    • 2019
  • The paper presents five strategic opinions for promoting the fourth industry revolution through the supply of 5G additional frequency. The assessments are on the basis of 5G frequency utilization technologies and services, with reference to 3GPP 5G New Radio standards, after investigating the domestic 1G, 2G, 3G, 4G, and 5G mobile communication services as well as the use of mobile radio frequency and spectrum. The presented opinions contain the frequency supply of contiguous-wide bandwidth channels, harmonized frequency supply between licensed and unlicensed spectrum, the existing 4G frequency recycle for increasing 5G coverage and capacity, balance frequency supply in the multi-band for 5G services, and the development of 5G vertical frequency for industry. The aim is that the presented five strategic opinions can offer guidance for the upcoming plan of domestic 5G additional frequency supply.

Mobile Video Telephony Service Adoption : A Value-based Approach

  • Park, Jong-Sung;Lee, Jung-Hoon;Woo, Hyeok-Jun
    • Journal of Information Technology Applications and Management
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    • v.17 no.2
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    • pp.111-132
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    • 2010
  • Korean telecommunications industry has a large scale market and boasts on high service quality and high technologies enough to provide the mobile video telephony service(the VTS) satisfactorily. For many years, Korean telecommunications companies have been investing enormous amount of money to advertise their VTS widely and to allow their customers to change their cell phones for the 3G(the third generation) devices indispensable for the VTS. However, despite their efforts, the VTS adoption rate in Korea is very low as of January, 2010 and it seems that customers seldom feel the necessity to use. From this viewpoint, it becomes necessary to identify antecedents influencing the intention to use for the VTS empirically. For this purpose, we have proposed several hypotheses from the perspective of the Value-based Adoption Model(VAM). We conducted a survey and found the several factors which influence the value perception of VTS.

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Strategic Differentiation of Internationalization in the Mobile Telecommunications Industry: Case Studies

  • Kim, Whan-Seon;Lee, Myeong-Ho;Kim, Kyung-Don
    • ETRI Journal
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    • v.31 no.1
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    • pp.51-61
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    • 2009
  • We present a unified explanation of the internationalization strategies of major mobile network operators (MNOs). We have developed a framework that analyzes the strategies of major international MNOs in terms of the relationship between their degree of involvement in international business operations and the degree of equity participation. The results show a positive association between these two dimensions as expected, but they also reveal some exceptional cases in which certain MNOs are actively involved in the business operations of other foreign MNOs, even with minor (or zero) equity investments. In this paper, we argue that the strategic actions of the major MNOs which are the largest shareholders of foreign MNOs are in an equilibrium status because these major MNOs derive maximum benefit from full or considerable management control and active involvement. Finally, we predict that latecomers (MNOs who are just about to enter foreign telecommunications markets) may adopt an incremental investment approach because most developed markets and deregulated emerging markets with growth potential are already preempted by major MNOs. Therefore, the window of opportunity for internationalization in those markets is currently small.

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Evaluating the Efficiency of Mobile Content Companies Using Data Envelopment Analysis and Principal Component Analysis

  • Cho, Eun-Jin;Park, Myeong-Cheol
    • ETRI Journal
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    • v.33 no.3
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    • pp.443-453
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    • 2011
  • This paper evaluates the efficiency of mobile content firms through a hybrid approach combining data envelopment analysis (DEA) to analyze the relative efficiency and performance of firms and principal component analysis (PCA) to analyze data structures. We performed a DEA using the total amount of assets, operating costs, employees, and years in business as inputs, and revenue as output. We calculated fifteen combinations of DEA efficiency in the mobile content firms. We performed a PCA on the results of the fifteen DEA models, dividing the mobile content firms into those having either 'asset-oriented' or 'manpower and experience-oriented' efficiency. Discriminant analysis was used to validate the relationship between the efficiency models and mobile content types. This paper contributes toward the construction of a framework that combines the DEA and PCA approaches in mobile content firms for use in comprehensive measurements. Such a framework has the potential to present major factors of efficiency for sustainable management in mobile content firms and to aid in planning mobile content industry policies.

A Trend Analysis of Mobile Communications Industry (이동통신산업 동향분석 및 발전전망)

  • Park, S.J.;Kim, E.B.
    • Electronics and Telecommunications Trends
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    • v.19 no.3 s.87
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    • pp.22-31
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    • 2004
  • 본 논문은 이동통신산업의 동향과 향후 발전 전망을 고찰하였다. 서비스, 장비, 단말기, 콘텐츠 산업으로 구성된 이동통신산업의 구조를 살펴보고 날로 영역을 확대해 가고 있는 각 분야별 주요 기능에 대하여 개념을 정리하였다. 이 구조에 따라 현재 전개되고 있는 시장, 정책 및 기술개발 동향을 살펴보고 향후 발전 추세를 고찰하였다. 특히 국내 이동통신 가입수요가 포화상태에 진입하는 양상을 보임에 따라 사업자 및 정책 담당자들은 향후 매출 증대를 이룰 중요한 새로운 시장으로서 무선인터넷에 관심을 집중하고 있다. 따라서 이 논문에서는 향후 시장 확대가 예상되는 무선인터넷에 중점을 두고 시장 및 정책 분석과 발전 방향을 전망하고자 하였다.