• 제목/요약/키워드: Medical Service Utilization

검색결과 436건 처리시간 0.029초

의료서비스산업에서의 고객지식 획득과 활용방안 : 기대 불일치 이론을 중심으로 (The Acquisition and Utilization of Customer Knowledge in the Healthcare Service Industry : The Theory of Service Failure)

  • 김상만;이연주
    • 지식경영연구
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    • 제11권3호
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    • pp.59-76
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    • 2010
  • The knowledge of customer in healthcare service industry is widely accepted as one of the key information for the customers' satisfaction. Previous studies on the customer knowledge about service recovery showed that service providers are having difficulties with standardizing interaction with customer, This study investigated the attribution according to the failure in providing medical services and customer's participation as preceding variable of attribution. A survey was carried out targeting an obesity clinic having high participating rate from May 10 to May 28, 2010. The research results revealed that from whom the responsibility of the service failure originated between the patients and the medical institutions depending on the extent of the patients involvement in service process.

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DRG 지불제도에서 환자의 의료서비스 만족도와 제공량에 관한 연구 - 시범사업 전.후 제왕절개 분만 경험 산모를 대상으로 - (A Study on Patients' Satisfaction and Service Utilization in the DRG Based Payment System - Patients who Experienced Cesarean Section Before and After the Demonstration Program -)

  • 김지숙;박하영
    • 한국의료질향상학회지
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    • 제7권2호
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    • pp.190-202
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    • 2000
  • Background : The objectives of this study were to examine patients' satisfaction with the DRG based payment method and its association with their awareness of the method, to examine patient reported changes in doctors' caring attitude, level of their out-of-pocket payments, providers' acceptance of patients' request for additional services after the program, and to examine changes in service utilization recorded in medical records. Method : One hundred-four patients who had cesarean sections before and after the demonstration program at two hospitals located in Seoul participated in the study. Patients were surveyed before discharges when their charges were finalized. Their medical records were reviewed as well to collect data for service utilization during hospital stays. The association between patients' satisfaction with the payment method and their awareness of the method was analyzed by ${\chi}^2$-test, and the significance of changes in providers' acceptance of patients' request for additional services and service utilization after the program were examined by ${\chi}^2$-test and t-test, respectively. Results : A large proportion of patients did not know of the DRG based payment method at the time of survey and a significantly larger proportion of patients who came to the hospitals with the knowledge satisfied with the method. About the same proportion of patients reported improvement and deterioration in doctors' caring attitude compare to the previous hospitalizations and a similar result was found concerning out-of-pocket payments. Providers' acceptance of patients' request for medication, PCA and painless delivery decreased significantly after the program whereas the acceptance for additional hospital days and laboratory and radiology tests did not. Length of stay, the numbers of days on antibiotics and antianemic medication, and the number of blood tests decreased significantly after the program, however, decreases in the rate of antianemic medication and the number of urine analyses were not statistically significant. Re-operation, in-hospital death, and complications were not observed before and after the program. Conclusion : The study findings indicated a need for better patient education and publicity about the newly introduced payment method to improve their satisfaction with the system. Other study findings concerning service utilization and quality of care indicators were consistent with the government funded evaluation studies.

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인플루엔자 등 급성 호흡기계 질환과 의약품 사용의 계절적 상관성 분석 (Assessing Seasonality of Acute Febrile Respiratory Tract Infections and Medication Use)

  • 박주희;최원석;이혜영;김경훈;김동숙
    • 보건행정학회지
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    • 제28권4호
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    • pp.402-410
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    • 2018
  • Background: Monitoring appropriate medication categories can provide early warning of certain disease outbreaks. This study aimed to present a methodology for selecting and monitoring medications relevant to the surveillance of acute respiratory tract infections, such as influenza. Methods: To estimate correlations between acute febrile respiratory tract infection and some medication categories, the cross-correlation coefficient (CCC) was used and established. Two databases were used: real-time prescription trend of antivirals, anti-inflammatory drugs, antibiotics using Drug Utilization Review Program between 2012 and 2015 and physicians' number of encounters with acute febrile respiratory tract infections such as influenza outbreaks using the national level health insurance claims data. The seasonality was also evaluated using the CCC. Results: After selecting six candidate diseases that require extensive monitoring, influenza with highly specific medical treatment according to the health insurance claims data and its medications were chosen as final candidates based on a data-driven approach. Antiviral medications and influenza were significantly correlated. Conclusion: An annual correlation was observed between influenza and antiviral medications, anti-inflammatory drugs. Suitable models should be established for syndromic surveillance of influenza.

외국인 노동자의 특성과 의료이용 실태 (The Characteristics and Medical Utilization of Migrant Workers)

  • 주선미
    • 한국직업건강간호학회지
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    • 제7권2호
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    • pp.164-176
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    • 1998
  • This study deals with the current medical utilization for migrant workers and the characteristics of them. The purpose of this study is to provide the basic information to establish proper medical policy. For the study self-made questionnaire was used, which was answered by 453 migrant workers working in the area of manufacturing and non-technical work in 10 cities like Seoul, Inchon, Namyangju, Sungnam, Kwangju, Pyungchon, Kunpo, Kimpo, Masuk in Kyungki-do and Chunan in Chungchungnam-do. Besides, 303 medical records of those who had visited free medical check-up center were analyzed. The period of accumulating data is 6 months, from November 1st, 1996 to April 30th, 1997. The characteristics of migrant workers and current medical utilization are analyzed by percentage and the relation between characteristics and current medical utilization were analyzed using ${\chi}^2$-test, t-test, ANOVA. The finding of this study was as follows : 1) The number of nationality was 16. The first majority was Philippians as 32.0%. Among 16 nationalities Southeastern and Northern Asians were 48.9%, Southwestern Asian was 46.5%, the rest was 7.3%. Men were 81.0%, those who are aged from 26 to 30 were 39.0%, Graduatee from high school 92.7%, Christians 56.3%, unmarried 55.4% and salary from 600,000 Won to 800,000 Won 53.8% averaging monthly payment 669,810 Won. As for their residence, those who resided over 3 years were 31.9% and the illegal residence reached 77.4%. As for Korean language, those who speak in middle level were 5.6%. 2) As for kind of work and circumstances, manufacturing was 81.1%, 4 off-days per month 72.2% and 9-10 working hours per day 42.1%. As for accommodation, residence in fabric was 62.6% and one or two members as roommate 40.2%. 3) The characteristics of health behavior showed that 89.4% of migrant workers had 3 meals, 70.9% of them did not drink alcohol, 73.5% of them did not smoke. 4) As a characteristic of health status, 71.8% of them perceived of their health. 76.1% thought that they had no illness before coming Korea. Among them who recognized their illness, those who had problem in circulatory system was 35.3%, respiratory system ENT 19.1% and nervous system 19.1%.66.2% of those having illness had already had sickness when coming to Korea. 5) During last one month, 79.2% of them were known as ones having no illness. Among the sick, those who had problem in circulatory system was 31.6%, nervous system 23.7% and respiratory system 21.1%. 60.3% of the sick were not cured at that time. 6) Sorting the symptom of those who visited free medical check up, dental care was 24.2%, orthopedic 14.0% and digestive system 13.8%. Teethache was 34.4%, stomach problem 11.6%, upper respiratory inflammation 10.2% and back pain 5.9%. Averagely they visited free medical check up 1-2 times. According to symptom, epilepsy 25.5 times, heart and vascular disease 9 times, constipation 2.8%, neurosis 2.38 times and stomach problem 2.34 times. 7) The most frequently visited medical service by migrant workers was hospital. The most mentioned reason was good healing as 36.3%. The medical service satisfied migrant workers mostly was hospital as 64.3%. The reason of satisfaction was also good healing as 45.9%. 8) 77.2% of respondents did not spend money for medical check. Average monthly medical cost was 25,100 Won, 3.7% of income. Those who had no medical security was 73.4%. In their case, 67.7% got discount from hospital or support from working place and religious organization. 9) As for the difference of medical utilization according for the characteristics of migrant workers, legal workers and no-Korean speaker used hospital more frequently. 10) Those who were satisfied most of all with the service of hospital were female workers, hinduists and buddhists, legal workers or manufacture workers. 11) Christians, those who have 3 meals or recognize themselves as healthy ones mostly had no illness. As a result, the most of migrant workers in Korea are from Asia. They are good educated but are working in manufacturing and illegal. Their average income is under 700,000 Won which in not enough for medical cost. They have no medical security and medical fee is supported by religious organization or discounted. Considering these facts the medical policy by government is to be established.

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HL7 기반 표준화된 헬스케어시스템에 관한 연구 (A Study on Standardized Healthcare System based on HL7)

  • 오암석
    • 한국정보통신학회논문지
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    • 제17권3호
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    • pp.656-664
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    • 2013
  • U-healthcare 시스템은 예방, 진단, 의료관리 등 현재 다양한 의료서비스시스템에 활용되고 있다. 그러므로 병원, 의료센터 등에서 이러한 의료정보의 활용은 필수적이다. 그러나 의료정보 표준인 HL7은 현재 표준화된 의료정보 명세로 지원되지 못하고 있는 실정이다. 따라서, 이 논문에서는 HL7을 의료정보표준화와 효율적인 의료정보활용을 위해 연구, 분석하였으며 그 효과성을 확인하였다.

의료이용 동기에 따른 의료기관 선택요인 (The Selection of the Medical Institutions by Motivation of Medical Service Utilization)

  • 김정연
    • 디지털융복합연구
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    • 제13권11호
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    • pp.217-230
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    • 2015
  • 본 연구는 의료이용 동기(경증, 중증, 만성질환관리, 미용)에 따른 의료기관 선택기준의 차이를 알아보기 위해 시행되었다. 의료이용 동기에 따른 병원선택요인의 중요도는 감기와 같은 경증질환의 경우 진료능력, 친절, 신속, 접근성 순이었으며 암과 같은 중증질환의 경우와 미용의 경우는 진료능력, 시설, 평판, 진료비 순이었고 합병증 없는 고혈압관리와 같은 만성질환 관리의 경우는 진료능력, 시설, 친절, 진료비 순이었다. 의료이용 동기와 관계없이 진료능력은 의료기관 선택에 가장 중요한 요인이었으며 중증질환의 경우 접근성을 제외한 모든 요인에 대한 중요도가 높았다. 결론적으로 의료이용자들은 의료이용 동기, 질병의 심각성과 위급성 등을 복합적으로 고려하여 의료기관을 선택하며 같은 경우라도 인구학적 특성 및 정보탐색행태에 따라서 달라진다는 점을 알 수 있었다. 이에 의료기관의 경쟁우의를 확보하기 위해 수동적인 태도, 타 의료기관의 무조건적인 모방이 아니라 의료기관 선택요인에 대한 이해를 바탕으로 타 의료기관과 차별화하는 전략을 세워야 할 것이다.

사회경제적 특성 및 유병에 따른 의료서비스 이용 행태 (Utilization Behavior of Medical Services According to Socioeconomic Characteristics and Prevalence)

  • 이고은;임복희
    • 한국산학기술학회논문지
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    • 제19권7호
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    • pp.443-452
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    • 2018
  • 본 연구는 제6기 국민건강영양조사 자료를 이용하여 만 25세 이상 성인을 대상으로 사회경제적 특성 및 유병상태에 따른 의료서비스 이용행태를 파악하기 위한 연구이다. SPSS 23.0을 이용하여 빈도분석 및 기술적 통계분석, 일원배치분산분석, ${\chi}^2$-test, 회귀분석을 실시하였다. 연구결과는 남자보다 여자가, 65세 이상, 고졸이상, 무직이 많았고 소득분위는 모두 비슷한 수준으로 나타났다. 교육수준, 직능, 소득분위를 함께 고려한 사회경제적 상태(socioeconomic status; SES)에 대한 점수는 7-8점이 가장 많았고, 대부분 응답자의 주관적 건강상태는 보통으로 느끼고 있었다. 평균유병개수는 $1.07{\pm}1.497$개이며 외래서비스 평균이용횟수는 $0.50{\pm}.0745$회이며, 입원서비스 평균이용횟수는 $0.12{\pm}0.454$회로 외래서비스 이용횟수 보다 낮았다. 일반적 특성에 따른 유병 및 주관적 건강상태는 유의한 차이가 있었고, 연령이 높을수록, 교육수준과 직능, 소득분위 및 SES점수가 낮을수록 평균 유병개수는 많았으며 주관적 건강상태는 나쁘게 인식하였다. 현재 앓고 있는 질환에서 입원서비스는 중증일수록, 외래서비스는 만성일수록 많이 이용하는 것으로 나타났다. 즉, SES점수가 높을수록 전반적인 의료서비스의 이용이 낮았고, SES점수가 낮을수록 의료서비스의 이용은 높게 나타났다. 이와 같은 결과를 토대로 사회경제적 특성이 낮은 집단에게 질환을 예방할 수 있는 적절한 보건교육 프로그램을 개발하여 이들이 질환에 노출되었을 때 적정한 의료서비스를 이용할 수 있도록 지역사회기반의 적절한 보건서비스 체계의 구축 및 시행의 필요성을 시사 할 수 있겠다.

공간효과분석을 이용한 건강보험 환자 관외 의료이용도와 관련된 요소분석 (Analysis on Factors Relating to External Medical Service Use of Health Insurance Patients Using Spatial Regression Analysis)

  • 노윤호
    • 보건행정학회지
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    • 제23권4호
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    • pp.387-396
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    • 2013
  • Background: The purpose of this study was to analyze the association between areas of Korea Train Express (KTX) region and external medical service use in Korean society using spatial statistical model. Methods: The data which was used in this study was extracted from 2011 regional health care utilization statistics and health insurance key statistics from National Health Insurance Corporation. A total spatial units of 229 districts (si-gun-gu) were included in this study and spatial area was all parts of the country excepted Jeju, Ulleungdo island. We conducted Kruskal-Wallis test, correlation, Moran's I and hot-spot analysis. And after, ordinary linear regression, spatial lag, spatial error analysis was performed in order to find factors which were associated with external medical service use. The data was processed by SAS ver. 9.1 and Geoda095i (windows). Results: Moran's I of health insurance patients' external medical service use was 0.644. Also, population density, Seoul region, doctor factors positively associated with health insurance patients' external medical service. In contrast, average age, health care organization per 100 thousand were negatively associated with health insurance patients' external medical service use. Conclusion: The finding of this study suggested that health insurance patient's external medical service use correlated for seoul region in korea. The study results imply the need for more attention medical needs in the region (si-gun-gu unit) for health insurance patients of seoul region. It is important to adapt strategy to activation of primary health care as well as enhancing public health institution for prevent leakage of patients to other areas.

합리적 기술 활용이 연구개발에 미치는 영향: 의료기기 개발 사례를 중심으로 (The Impact of Technology Utilization on Health Research and Development: Case Studies of the Development of Medical Device)

  • 민혜숙;박지은;김창엽
    • 보건행정학회지
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    • 제31권2호
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    • pp.148-157
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    • 2021
  • Background: Based on that the key function of health technology is improving the quality of healthcare services, our study purports to explore the process of medical device development in detail and to discuss its policy implications. Methods: A total of 12 in-depth interviews were conducted with four groups of industry, hospital, academia, and civil society. All of the interviewees except those from civil society were involved in the new medical device development between 2009 and 2018. We performed a text network analysis and content analysis of the interview data. Results: The frequency and the degree centrality rankings suggested a close association between the utilization issue and the technology development. Similarly, the results of the content analysis showed that the appropriate intervention in the utilization of technology has a direct impact on the progress of development. Under the continuous industrial effort to boost profits by developing new technology, service providers and citizens should be knowledgeable of and make good use of the new technology for the provision of better services. Conclusion: As the development itself would not guarantee the improvement of service quality and better health outcomes, health technology policies should take a more comprehensive view to serve the unmet needs and even to facilitate the technology development.