• Title/Summary/Keyword: Mediation analysis

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The Effects of Customer Value and Customer Trust on Customer Retention: An Empirical Study in Indonesia

  • DEWOBROTO, Wiji;NIMRAN, Umar;ARIFIN, Zainul;YULIANTO, Edy
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.255-264
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    • 2021
  • The purpose of this study is to analyze the role of customer value and customer trust as a mediator of flexibility influence on customer retention. The study applies SEM tools with WarpPLS analysis and translates customer value and customer trust as mediation. This study was organized into three parts: exploratory research, descriptive research, and explanatory research. The quantitative approach in this study uses a survey method by taking samples from the population. This is a latent variable that is measured using a research instrument in the form of a questionnaire. The survey was conducted by distributing questionnaires to respondents. This research was conducted at PT. Nusa Prima Logistics Terminal Teluk Lamong by taking primary data, in the form of assessments or perceptions from respondents, so a survey was conducted by submitting a questionnaire directly to 194 respondents. Quantitative data analysis was performed using Structural Equation Modeling (SEM) to answer the research hypothesis. Flexibility is very influential in increasing customer retention so to develop customer retention, it is necessary to increase flexibility, customer value, and customer trust. The novelty in this research lies in identifying the role and position of customer value and customer trust as mediation that affect customer retention.

In Search of Demanded Mediating Role of TAM between Online Review and Behavior Intention for Promoting Golf App Distribution

  • KIM, Ji-Hye
    • Journal of Distribution Science
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    • v.20 no.8
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    • pp.105-114
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    • 2022
  • Purpose: The technology acceptance model (TAM) refers to a theory that maps the possibility or extent to which users can accept an innovative technology. The purpose of the current research is to investigate the mediating effect of TAM between online review and behavior intention for promoting golf app's distribution. Research design, data and methodology: In order to examine the relationship between app usage reviews, TAM, and behavioral intentions of golf app participants, the present author collected total 170 responses from South Korean participants based on web-based survey system. The main methodology which was selected by this study is mediation causality analysis that Baron and Kenny suggested. Results: The statistical findings definitely indicated that TAM mediating role exists between the positive emotion of golf app users regarding online reviews and positive behavior intention of golf app, which means that all three steps of mediation causality analysis were statistically significant. Conclusions: The present research concludes that the correct utilization of innovation in the design and implementation of the technology features translates into performance excellence. The model can be used to increase the online presence through innovation as a primary drive toward providing more convenience and accessibility to the users through mobile golf apps.

The mediating effect of the positive psychological capital between self-determination and grit in nursing students (간호대학생의 자기결정성과 그릿의 관계에 미치는 긍정심리자본의 매개효과)

  • Kim, Chul-Gyu;Jeong, Su-Jeong
    • The Journal of Korean Academic Society of Nursing Education
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    • v.29 no.4
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    • pp.362-370
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    • 2023
  • Purpose: This is a study to confirm the mediating effect of positive psychological capital in the relationship between the self-determination and grit of nursing students. Methods: The subjects of the study were 122 university nursing department students in their junior and senior years. The data were collected from December 1 to 23, 2022. The collected data were analyzed by descriptive statistics, an independent t-test, Mann-Whitney U-test, Pearson's correlation, and a hierarchical multiple regression analysis using IBM SPSS statistics version 26.0. Results: A statistically significant correlation was observed between self-determination, positive psychological capital and grit (p<.001). The positive psychological capital had full mediation effects on the relationship between self-determination and grit. In other words, the higher levels of positive psychological capital were associated with better levels of grit among nursing students. Conclusion: The study showed that positive psychological capital and self-determination have important effects on grit. To enhance the grit of nursing students, it is essential to implement educational programs aimed at improving self-determination and positive psychological capital.

Father's Communication Style and Children's School Adjustment: Mediation Effect of Ego-Resilience (아동이 지각한 아버지의 의사소통유형과 학교생활적응과의 관계에서 자아탄력성의 매개효과)

  • Kim, Su-Jin;Kim, Hye-Sook
    • The Korean Journal of Elementary Counseling
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    • v.10 no.2
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    • pp.203-221
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    • 2011
  • This research aims to make people realize the importance of styles of father's communication and ego-resilience in school life adaptation and, furthermore, provide necessary data for the communication between father and children by confirming the mediation effect of ego-resilience in the relationship between the styles of father's communication, which the child recognizes, and the school life adaptation. The selected research questions to achieve such research purpose are like the following. First, what is the correlation among school life adaptation, ego-resilience, and communications styles of father that child recognizes? Second, does the ego-resilience show mediation effect in the relationship between the school life adaptation and communication styles of the father that child recognizes? The subjects for this research were 345 children in 5thand 6thgrades from B elementary school in Seo-gu, Incheon. SPSS 18.0 program was used for the collected data, and correlation analysis was performed in order to discover the relationship among variables. Regression analysis was performed to verify the mediation effect of ego-resilience. The summary of this research is like the following. First, as the result of the correlation analysis of the father's communication styles, ego-resilience and the school life adaptation, which the child recognized, the three variables showed statistically significant correlation. Among the functional and dysfunctional communication styles that child recognized, the placating style showed positive correlation with ego-resilience and school life adaptation, and among dysfunctional communication styles, the intellectualizing style, distracting style, and blaming style showed negative correlation with ego-resilience and school life adaptation. Ego-resilience and school life adaptation showed positive correlation. Second, after looking at the mediation effect of ego-resilience in the relationship of the father's communication style and school life adaptation, the result showed that ego-resilience had partial mediation effect in the relationship of the father's communication style and school life adaptation. In this research, it has significance in the aspect that it confirmed the relationship and route between the father's communication styles, school life adaptation, and ego-resilience, which child recognized. Therefore, the effort is required to research and apply desirable communication method between fathers and children in order to help students to adapt well in school life, and moreover, it is also required that ego-resilience improvement program gets developed and applied at the school field.

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Mediation analysis of dietary habits, nutrient intakes, daily life in the relationship between working hours of Korean shift workers and metabolic syndrome : the sixth (2013 ~ 2015) Korea National Health and Nutrition Examination Survey (교대근무자의 근무시간과 대사증후군의 관계에서 식습관, 영양섭취상태, 일상생활의 매개효과 분석 : 6기 국민건강영양조사 (2013 ~ 2015) 데이터 이용)

  • Kim, Yoona;Kim, Hyeon Hee;Lim, Dong Hoon
    • Journal of Nutrition and Health
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    • v.51 no.6
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    • pp.567-579
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    • 2018
  • Purpose: This study examined the mediation effects of dietary habits, nutrient intake, daily life in the relationship between the working hours of Korean shift workers and metabolic syndrome. Methods: Data were collected from the sixth (2013-2015) Korea National Health and Nutrition Examination Survey (KNHANES). The stochastic regression imputation was used to fill missing data. Statistical analysis was performed in Korean shift workers with metabolic syndrome using the SPSS 24 program for Windows and a structural equation model (SEM) using an analysis of moment structure (AMOS) 21.0 package. Results: The model fitted the data well in terms of the goodness of fit index (GFI) = 0.939, root mean square error of approximation (RMSEA) = 0.025, normed fit index (NFI) = 0.917, Tucker-Lewis index (TLI) = 0.984, comparative fit index (CFI) = 0.987, and adjusted goodness of fit index (AGFI) = 0.915. Specific mediation effect of dietary habits (p = 0.023) was statistically significant in the impact of the working hours of shift workers on nutrient intake, and specific mediation effect of daily life (p = 0.019) was statistically significant in the impact of the working hours of shift workers on metabolic syndrome. On the other hand, the dietary habits, nutrient intake and daily life had no significant multiple mediator effects on the working hours of shift workers with metabolic syndrome. Conclusion: The appropriate model suggests that working hours have direct effect on the daily life, which has the mediation effect on the risk of metabolic syndrome in shift workers.

The Relationship between Korean college students' Self-Construal and Alexithymia: Mediation Effects of Ambivalence over Emotional Expressiveness and Emotion Suppression according to the Deficiency of Independent Self-Construal (한국 대학생의 자기관과 감정표현불능증의 관계: 상호독립적 자기관 결핍에 따른 정서표현양가성 및 정서억제의 매개 효과)

  • Soyoung Kwon;Jarang Kwak;Bia Kim;Donghoon Lee
    • Korean Journal of Culture and Social Issue
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    • v.25 no.2
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    • pp.101-118
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    • 2019
  • Alexithymia refers to a psychological deficit of identifying and describing one's feelings. It has benn reported that the level of alexithymia of East-Asians is generally higher than that of Western Europeans. Recently one research conducted in U.S. suggested that the interdependent self-construal from East-Asians' collectivism culture might be a cause of this cross-cultural difference. In the current study, we examined the relationship between the level of independent and interdependent self-construal of Korean college students and their level of alexithymia, as well as their ambivalence over emotional expressiveness and emotion suppression. The correlation analysis shows that the Korean students' alexithymia level does not correlate with their level of interdependent self-construal, but negatively correlates with their level of independent self-construal. Moreover, it is also correlated with the level of ambivalence over emotional expressiveness(AEE) and emotion suppression(ES). Thus, we setup a double-mediation model between the deficiency of independent self-construal and alexithymia via AEE and ES, and estimate mediation effects using Hayes and Preacher(2014)s' Process analysis. The results show that the deficiency of independent self-construal has a direct effect as well as indirect effects of AEE and ES on the alexithymia level. Further analysis on the indirect effects reveals that the mediation effect of AEE and the double mediation effect of ES via AEE are significant, but the mediation effect of ES is not significant. Current results imply that the interdependent self-construal from the traditional collectivistic culture may not cause Korean college students' problems on the emotional expression, but the relatively lower independent self-construal may cause them. The deficiency of independent self-constural may raise up the level of self-defensive ambivalence over emotional expressiveness and suppress emotional expression by themselves, which can result in alexithymia.

An Effect of Appropriability on R&D Collaboration and Product Innovation Performance: Focusing on the Moderated Mediation Effect of Government R&D Support (전유성이 연구개발협력 및 제품혁신성과에 미치는 영향: 정부 연구개발지원의 조절된 매개효과를 중심으로)

  • Kim, Won;Jung, Sunyang
    • Journal of Technology Innovation
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    • v.25 no.1
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    • pp.1-34
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    • 2017
  • It is almost impossible for firms to possess all of resources and capabilities needed to create technological innovations in modern competitive environment. This situation forces firms to conduct R&D collaboration. Therefore, this paper analyzes an effect of appropriability protecting knowledge exclusively on R&D collaboration and product innovation performance. In addition, we investigate how the governmental R&D support moderates and influences those relationships through empirical analysis. The results of moderated mediation show that the impact of appropriability on product innovation performance appears to be a common pattern in each conditional indirect effect of appropriability regardless of financial, direct, indirect R&D support of the government. The more governmental R&D supports increase over a certain level, the more conditional indirect effects of appropriability on product innovation performance increase through the vertical R&D collaboration. However, conditional indirect effects of appropriability through horizontal R&D collaboration are not significant in all levels of government R&D supports. If we utilize an analysis of moderated mediation by applying governmental R&D supports as a moderator, it is possible to analyze a significant strength of innovation policies and their performance. Therefore, this paper would make a contribution to an evolution of governmental R&D support and an effective formulation of innovation policy.

A Study on the Daily Hassles and Health-Related Quality of Life of Middle-Aged Women: Focusing on the Mediation and Buffering Effects of Spiritual Well-Being and Coping Styles (중년 여성의 일상생활스트레스와 건강 관련 삶의 질에 관한 연구: 영적 안녕과 대처기제의 매개효과와 조절효과를 중심으로)

  • Kim, Jean-Ie
    • Korean Journal of Family Social Work
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    • no.54
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    • pp.41-75
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    • 2016
  • This study explored the impact of daily hassles and the mediated effect of spiritual well-being and the moderated effect of coping styles on health and depression of middle-aged women. Subjects for this study were 230 Christian midlife women attending in the 10 churches on the metropolitan area. The data was analyzed using path analysis and moderator effect model with the structural equation modeling. Daily hassles are found to act as causes that damage physical or mental health and also elevate the level of depression. Daily hassles have a direct impact on health and depression, and at the same time, they also produce a partial mediation effect on spiritual well-being as a mediation factor. In other words, daily hassles impede spiritual well-being, and the deteriorated spiritual well-being, although its connection to physical health is not clear, is shown to damage mental health and elevate the level of depression. Analysis of coping styles related to the relationship between daily hassles and health and depression showed that, of the 12 coping styles, three, namely, self-criticism, positive interpretation and self-control, produced significant buffering effects. This study hopes to reveal the mediation factors that can minimize negative impact in the relationship between middle-aged women's daily hassles and healthiness and provide the basic material for figuring out practical implications and policy measures regarding the issue.

The Effects of Family Strengths Perceived by College Students on Self-esteem: Focusing on the Double Mediation of Interpersonal Relationship Ability and Self-Efficacy (대학생이 지각한 가족건강성이 자아존중감에 미치는 영향: 대인관계능력과 자기효능감의 이중매개효과)

  • Shin, Eun-Mi;Lee, Jong-Woo;Lee, Hwa-Sung
    • Journal of Digital Convergence
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    • v.19 no.4
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    • pp.177-183
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    • 2021
  • The purpose of this study was to investigate the double mediation effects of interpersonal relationship ability and self-efficacy in the link between family strengths and self-esteem of college students. To this end, a survey was conducted for 1 month in November 2019, targeting 340 students conveniently sampled from C city in Chungcheongbuk-do and J city in Jeollabuk-do, and the analysis was conducted using SPSS Win. 25 and SPSS PROCESS Macro. The applied statistical techniques were mean comparison analysis (t-test, One-ANOVA), correlation analysis, and PROCESS Macro model No. 6 to analyze the double mediating effect. The main findings of the study are: First, self-esteem was significantly higher in education major than in other majors. Second, as a result of correlation analysis, self-esteem showed a significant positive correlation with family strength, interpersonal relationship ability, and self-efficacy. Third, as a result of the double mediation effect analysis, interpersonal relationship ability and self-efficacy double mediated in the relationship between family strength and self-esteem. The results of this study can be used as basic data to enhance the self-esteem of college students by utilizing interpersonal relationship ability and self-efficacy.

The Effects of Job Stress and Professional Value on Happiness of Product Designer: The Moderated Mediation Model of Grit (직업 스트레스와 전문적 가치가 제품 디자이너의 행복에 미치는 영향: 그릿의 조절된 매개모형)

  • Li Sha Liu;Chang Seek Lee
    • Industry Promotion Research
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    • v.8 no.4
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    • pp.69-79
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    • 2023
  • This study sought to propose ways to improve the happiness of Chinese product designers by verifying whether grit moderates the effect of job stress on happiness through professional values. A purposively sampled participants of 335 Chinese product designers living in Guangdong Province, southern China, were selected. Data analysis was performed using SPSS PC+ Win. Ver. 26.0 and PROCESS Macro ver. 4.2. The statistical techniques applied were frequency analysis, reliability analysis, correlation analysis, and moderated mediation effect analysis. The research results are as follows. First, job stress showed a negative correlation with professional value and grit, but did not show a significant correlation with happiness. Except for job stress, there was a positive significant correlation between other variables. Second, the conditional indirect effect was significant when grit was M-SD, M, or M+SD. M+SD. Therefore, the moderated mediating role of grit was verified. However, as professional value increased, grit played a role in increasing happiness. Still, in the path of job stress -> professional value -> happiness, grit did not buffer the negative effect of job stress on happiness through professional stress. Suggestions were made to improve the happiness of product designers using professional values and grit.