• Journal of Korean Society of Industrial and Systems Engineering
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• v.33 no.4
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• pp.193-200
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• 2010

In this study, we took the census of the project satisfaction level of the employees who have participated in Six Sigma projects. We divided and measured the project satisfaction by the steps of performing the project (team building, execution, ownership and support step). We performed the analysis of variance to show the main factors of project satisfaction level, and the tests of homogeneity to know the relationship the business parts and among the job positions each. The results of analysis showed that the satisfactions of the team building and execution step were significant.

• International conference on construction engineering and project management
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• 2011.02a
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• pp.335-339
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• 2011

The unique characteristics of the construction industry - such as the fragmentation of its processes, varied scope of works and diversity of its participants - are contributory factors to poor project performance. Several issues are unresolved due to the lack of a comprehensive technique to measure project outcomes including: inefficient decision making, insufficient communication, uncertain site conditions, a continuously changing environment, inharmonious working relationships, mismatched objectives within the project team and a blame culture. One approach to overcoming these problems appears to be to measure performance by gauging contractor satisfaction (Co-S) levels, but this has not been widely investigated as yet. Additionally, the key Co-S dimensions at the project level are still not fully identified. This paper concerns a study of satisfaction dimensions, primarily by a postal questionnaire survey of construction contractors registered by the Malaysian Construction Industry Development Board (CIDB). Eight satisfaction dimensions are identified that are significantly and substantially relate to these contractors - comprising: project cost performance, schedule performance, product performance, design satisfaction, site safety, project profitability, business performance and relationships between participants. -Each of these dimensions is accorded different priority levels of satisfaction by different contractors. The output of this study will be useful in raising the awareness and understanding of project teams regarding contractors' needs, mutual objectives and open communication to help to deliver a successful project.

• Korean Journal of Construction Engineering and Management
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• v.12 no.4
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• pp.117-129
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• 2011

Building Information Modeling technology (BIM) is one of the most effective solutions to deal with the trend that buildings are getting more and more complicated, large-scaled, and multiple-purposed. BIM in the construction industry is increasingly adopted since the Korea Public Procurement Service announced that BIM would be obligated in a construction project whose total cost is over 50 billion won from 2012. This fact has boosted BIM related research projects as well. However, the majority of the studies have been focusing on the solutions with technological points of view and there has been lack of research on how much degree project stakeholders are satisfied with the BIM adoption in their projects. Therefore, the objective of this study is to investigate the current status and satisfaction degree of stakeholders in a synthesized point of view in BIM-based projects in order to identify critical factors and weak points in the BIM adoption process. The results of this study would greatly help to improve the strategies and processes in BIM-based projects as well as to increase the satisfaction degree of BIM utilization in a project.

• Korean Journal of Social Welfare Studies
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• v.42 no.1
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• pp.151-177
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• 2011

With the expansion of Voucher program, academic and practical concerns of performance evaluation of voucher service has been more emphasized. Accordingly, client satisfaction survey are expanding these days, but the study of client satisfaction as a performance indicator aimed at service client has not been yet conducted systematically. The purpose of this study is to develop Satisfaction Index, targeting at client of community-development voucher program in Community Service Investment Project conducted by the Ministry of Health and Welfare. Data were collected from 1800 client of community-development voucher program. This study summarized theoretically many kinds of satisfaction measurement and composed the Satisfaction Index reflecting characteristics of Voucher. By the item analysis and reliability analysis, the element satisfaction was identified as homogeneous items. General satisfaction were obtained using element satisfaction and overall satisfaction, it was found to be valid through the evaluation of convergent and discriminant validity as a tool for satisfaction. This study suggest using the '1step weighted approach' than '2step weighted approach' having weakness of complex overlapping manner.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.347-350
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• 2006

Today the domestic construction industries are changing. The bigger, higher and more professional are gradually the construction industries, the faster does the fusion into the other industries also undergone. It is gradually needed to estimate the process of the project in the construction industries through this tendency. Consumers or the owner gradually reify their needs and it is essential for an objective appraisal standard to estimate the accomplishment of the project because its level is raised. In this study the problem is understood through the analysis on the existing system of construction industries and it is indicated to new performance measurement system in construction project through the analysis on the influential factors including the qualitative analysis such as consumer satisfaction.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.1599-1607
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• 2009

In order to deal with severe competition in the construction market of developing countries, large contractors must continually improve their own performance and operation. Performance measurement is the heart of ceaseless improvement in organizations. Key performance indicators (KPIs) play a key role in measuring project management performance (PMP) of large contractors in developing countries. The main objective of this paper is to identify KPIs, which can be used to measure PMP of contractors, and then analyze the underlying relationships of these KPIs in order to gain insight into PMP of large construction firms in Vietnam construction industry (VCI). Literature reviews and the pilot survey provided 30 KPIs. Fourteen KPIs, which have the mean values higher than 3.0, were considered as important KPIs through a questionnaire survey of 32 professionals. Factor analysis of these KPIs was employed to categorize them. The results of the survey revealed that top six KPIs are construction time and cost, owner satisfaction on services and products, and quality management and project team performance. Factor analysis uncovered that 14 top-ranked KPIs can be grouped under six categories, namely: (1) construction input management, (2) owner satisfaction, (3) cost and quality, (4) manpower management, (5) subcontractor performance and (6) equipment management. The findings of this research can be used as a guideline to measure PMP of contractors in Vietnam as well as in other developing countries. Since contractors from a country to the other country may have the same manner to manage construction projects, the results of this study may be useful not only to practitioners and researchers in Vietnam but also to participants in other developing countries.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.7
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• pp.175-183
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• 2017

In this study, the LINC project is finished and a new LINC+ has begun. For the settlement of mutual cooperation in universities and corporations, the main agenda of LINC+ project, this research attempts to find factors that are important to industries rather than the measurement of performance closely related to universities. From the companies' perspective, it is not easy to measure how much they are benefiting from mutual cooperation, although there are quantitative performance determinants such as sales, employment and export growth. Therefore, while estimating the satisfaction of industrial-educational cooperation and simultaneously estimating the satisfaction's effect to the development of companies, we try to estimate the contribution of satisfaction towards company development through subjective indicators. Through these efforts, we will raise the credibility of government policies through the cultivation of talented individuals who are customized to the industry through the cultivation of "Industry-Leading Universities" that we intend to pursue through the implementation of LINC+ business, and small and medium enterprises. Innovative support and the cooperation of industry-universities will increase job creation and ensure consistent industry. We will contribute to the mutual development of universities and industries.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.1
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• pp.150-164
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• 2017

The development of an appropriate public service quality model has become increasingly recognised as an important subject of interest in the public sector as well as academia. In particular, the public systems enacted by governments are widely used and have a significant impact on national competitiveness. But few researches have been conducted to explore the quality dimensions of a public system service and empirically examine the relationship among related variables. Therefore, in this study, we strive to develop a quality measurement model of public system service that can be effectively used in practice. Using 601 samples gathered through a structured survey from project engineers, a conceptual quality model of public system is presented and discussed. Given the exploratory nature of this study, an exploratory factor analysis is used to investigate quality dimensions and partial least square (PLS) is employed in determining the structural relationships. From empirical results, we found that the quality dimensions of the public system had four distinct quality dimensions (design quality, environment quality, primary outcome quality, additive outcome quality). All four quality dimensions showed good representative factors in explaining user satisfaction. Perceived trust was proved to significantly mediate the relationship between quality dimensions and user satisfaction. Our research is expected to contribute to the literature by providing a good conceptual framework for assessing public system quality by linking four quality dimensions with user satisfaction. In particular, the developed model can elaborately measure process quality and multi-functional outcome quality of the system by the supplementation of design quality and additive outcome quality respectively. Practical implications are also suggested on the basis of our analysis.

• International conference on construction engineering and project management
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• 2007.03a
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• pp.407-416
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• 2007

The construction industry in South Korea is experiencing great changes: it is becoming developed on a larger scale, specialized to a high degree and rapidly incorporating with other industries. This development has resulted in higher demand of construction industry. Accordingly, the transparency and an objective method of evaluation in the process of projects in the construction industry are gaining more importance. Clients' and customers' needs also require more specific objective evaluation to find whether their projects are successfully performed or not. This study aims to discuss problems on the current post-evaluation items including the qualitative item analysis such as customer satisfaction. Moreover, this paper suggests the improved ways in which enable the application of the effective evaluation system to the construction industry.

• Journal of the Korea Institute of Building Construction
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• v.11 no.2
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• pp.154-161
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• 2011

In increasingly competitive market conditions, domestic construction companies are struggling to secure a competitive edge by increasing consumer satisfaction. In these circumstances, a greater emphasis needs to be put on providing an upgraded level of quality in the area of addressing defects to the satisfaction of customers, which is considered to have a great impact on customer satisfaction. This empirical study of the relationships among service quality, customer satisfaction, and repurchase intention aims to provide basis data for increasing service quality, particularly in dealing with the defect issues facing construction companies. To this end, a literature review was carried out on the concept of service quality along with defect issues, and customer satisfaction and influential factors were identified. Building on these foundations and findings, a survey was administered to residents in housing dwellings such as apartments. The results of this study are expected to heighten awareness of the need for increased service quality, which may have a critical influence on customer satisfaction and repurchase intention, and will thereby contribute to enhancing competitiveness and other aspects of the current construction industry.