• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회 1999년도 추계학술대회 및 정기총회 : 정보통신기술의 활용과 21세기 전자상거래
• /
• pp.115-115
• /
• 1999

• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회/대한산업공학회 1999년도 춘계공동학술대회:정보화시대의 지식경영
• /
• pp.201-202
• /
• 1999

• 한국경영과학회:학술대회논문집
• /
• 한국경영과학회 1988년도 추계학술발표회 발표논문초록집; 서울시립대학교 사회과학관, 서울; 5 Nov. 1988
• /
• pp.8-8
• /
• 1988

• 한국품질경영학회:학술대회논문집
• /
• 한국품질경영학회 2010년도 춘계학술대회
• /
• pp.274-280
• /
• 2010

Through the process of HALT (Highly Accelerated Life Test) between 2003 to 2008, we are about to research on the design method for minimum test for all error modes that are classified and analyzed to obtain more margin able product.

• International Journal of Quality Innovation
• /
• 제8권1호
• /
• pp.99-119
• /
• 2007

This research probes into the execution of small and medium-sized enterprises' value creativities by a difference analysis with different classifications, different capital, different turnover, different employees, and different established years. This study develop a questionnaire about value creativity with five dimensions and thirty-five items according to "Valuation" by McKinsey and Company, Inc. and Copeland et al., such as: "Aspiration and target," "Portfolio management," "Organization design," "Process management," and "Business and individual performance management." The results are as follows: (1) Most small and medium-sized enterprises (SMEs) have executed value creativities; (2) There is a difference in the execution of value creativities between the livelihood industry and the chemical industry; the execution of value creativities by livelihood industry is better than the chemical industry; (3) For value creativities of the execution of different capital and turnover for SMEs, bigger entities are better than smaller ones; (4) For the value creativities of the execution of different numbers of staff in SMEs, those with more staff are better than those with fewer staff; (5) For the value creativities of the execution of different established years for SMEs, those established longer are better than those established shorter.

• 품질경영학회지
• /
• 제14권2호
• /
• pp.55-60
• /
• 1986

The efficient management for the research and development (R&D) manpower will absolutely be necessary for the successful accomplishment of R&D projects. In this respect, a methodology through analyzing and evaluating the degree of technology accumulation was presented, using the INGRES Data Base Management System (DBMS) in UNIX operating system.

• 정보관리학회지
• /
• 제19권1호
• /
• pp.89-114
• /
• 2002

대학도서관은 어느 관종보다 정보기술의 도입에 적극적이다. 그러나 국내 대학도서관의 경우, 특히 무비판적 수용에 따른 규모의 비경제성과 비효율적 관리에 따른 활용성의 저하가 경영관리의 최대 난제로 부상하고 있다. 대학도서관이 정보기술을 경영관리의 핵심요소로 상정하여 그 영향과 파장에서 배태되는 무수한 담론의 곡절과 고저를 평 면화하고 맹목적 수용의 예각을 둔화시키며 체계적 관리방안을 모색하지 않을 경우. 정체성의 심각한 훼손과 위상의 격하가 초래될 것이다. 따라서 본 연구는 정보기술이 대학도서관의 경영관리(조직구조, 인력과 직무, 예산배정과 지출, 공간구조와 기능성, 장서패러다임, 이용자봉사)와 학술적 정체성에 미치는 영향을 분서하고 바람직한 수용자세와 관리방안을 모색하였다.

• 한국건축시공학회:학술대회논문집
• /
• 한국건축시공학회 2012년도 추계 학술논문 발표대회
• /
• pp.137-139
• /
• 2012

This paper presents a system architecture and database of construction quality management system which encourages real time information tracking and monitoring. It improves the real time quality record tracking by using QR code technology in the project delivery. The advantages and issues relative to QR code and the database structures of the tracking system are presented. Conventional project scheduling system, operation modeling and analysis system, and quality management system are hybridized using QR code technology. The system improves project quality management by tracking the atomic tasks which consists of a construction process at the lowest level of construction hierarchy. It analyzes the quality records to determine the causes of abnormality and/or nonconformity. Using QR code technology, the construction quality management system may be more effective than the conventional one. It was confirmed that the quality management processes in construction project delivery can be more visible and controllable by integrating QR code technology, project scheduling system, and quality management system.

• International Journal of Quality Innovation
• /
• 제8권3호
• /
• pp.46-70
• /
• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• 품질경영학회지
• /
• 제33권4호
• /
• pp.12-20
• /
• 2005

Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. On the other hand, service chain management is an analogous systems approach that is especially suitable for delivering mobile services such as parcel delivery, cable installation, and home health care. The key elements that distinguish service supply chain management from supply chain management are bidirectional optimization, management of productive capacity, and management of perishability. The purpose of this study is to maintain the construction of service chain management by proving that service quality in after-sales service can be improved through service chain management. First of all, supply chain management, service quality, and service chain management were introduced in theoretical research. In empirical research, it was selected the domestic enterprise that produce electronic appliances with after-sales service, and some customers using the enterprise's after-sales service in the metropolitan area were selected as a sample by convenience sampling method and examined.