• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.8 no.2
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• pp.35-45
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• 2013

In this article, we try to study the relationship among quality management activities, employee trust, and employee satisfaction in small venture companies in Korea. Based on the previous studies, we build a couple of hypotheses about communication, process management, business policies, innovative changes, employee trust and employee satisfaction. From our empirical study, we find that communication and innovative changes have an positive effect on employee trust. Also, employee satisfaction is positively influenced by employee trust. Our study provides the following implications for organization management. First, for employee satisfaction, in an organization, it is very important to build employee trust among higher managements, firms, business processes, evaluations, and employees. Second, in order to build employee trust, besides establishing clear management policy and managing business processes, our study shows that improving communications among employees and customers and having continuos innovative changes such as improving current business processes, problem solving, establishing standards and maintaining high productions are important.

• The Journal of the Convergence on Culture Technology
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• v.9 no.6
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• pp.685-694
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• 2023

This study is a descriptive research study to analyze factors affecting patient safety management activities by identifying shared leadership, organizational communication, and nursing service perceived by nurses to prepare basic data for theoretical and practical information and intervention measures. This study collected data from 155 clinical nurses in C region in G-do from July 17 to July 28, 2023, and a total of 154 copies were finally analyzed. Using the SPSS Win. 25.0 program, technical statistics, t-test, one-way ANOVA, Pearson correlation coefficient, and hierarchical multiple regression were analyzed. As a result of analyzing variables affecting the subject's patient safety management activities with multiple regression using hierarchical selection, the higher the shared leadership, the higher the patient safety management. In order to efficiently perform nursing for nurses' patient safety management activities, research should be continuously conducted to develop specific intervention programs that can support patient safety nursing activities and verify their effectiveness

• Journal of Global Scholars of Marketing Science
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• v.9
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• pp.129-151
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• 2002

Today, shipping companies have shown the positive volition to the finding of chanced market through the development of new route with the new recognition and enhancement of competitiveness on the quality management in order to cope with the sharply-changing environment of shipping industry. Accordingly, this study is an empirical study which attempts the general and situational approach in order to clarify what TQM source, Activities and performance affect the enterprises and how it is different upon the step of quality management activities in the object of the incidental business related to the oceangoing and costal transportation, and marine and the groups related to the marines, subdividing the area of offering the shipping service.

• Journal of Korean Society for Quality Management
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• v.7 no.1
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• pp.41-50
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• 1979

The purpose of this study is to examine the introduction and its application of objectives management system in practical case, This study attempts to describe, (1) the relationships between the objectives management and budget management (2) analyzed the introduced organization and applicable system for the performance of objectives. Concepts of objectives, as this study is adjusted as follows; i) Objectives must be operational. They must be capable of being converted into specific targets and specific assignments. Therefore, objectives are the basis for work and assignments; they determine the structure of the business, the key activities which must be discharged, and, above all, the allocation of people to tasks. ii) Setting objectives for investment requires also objectives for the structure, basic policies, jobs, and directions of the business itself. They are not selling objectives; They are genuine marketing objectives, and as such have to be built into the way the business itself is set up, directed, structured, and run.

• Korean Management Science Review
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• v.9 no.1
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• pp.41-52
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• 1992

The QOS(Quality of Service) recognized by the customer will become the most important thing under the competitive telecommunications market. Korea Telecom is going to develop many system to manage the telecommunication network, to improve the level of QOS, and to increase the revenue. Operation and Maintenance Adiministration System is one of the systems developed to meet those purposes efficiently. This system gathers qualities data from telephone offices or operation centers and analyze the results of QOS improvement activities and evaluate overall QOS. And also system makes it possible to improve the cost/effectiveness of operation and maintenance of telecommunication network. Operation and Maintenance Administration System has four functional modules, i.e., the user interface module, the database management module, the QOS management module, and the database conversion module. The purpose of this study is to develop the QOS management program, one of the four functional modules of the system,using FOCUS 4GL/DBMS. Since Operation and Maintenance Administration System is developed using FOCUS 4GL, every user can handle and maintain the system very easily and reduce system backlogs.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.310-320
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• 2010

In this study, factors affecting the development of new products and research about the relevance of the factors based on the research model was configured. Existing research and technology commercialization process of discrimination that occur in the importance of risk management and open innovation company's competitive advantage in new product development and affect the reporter know what the effect is used as a control variable effects. Factor in the development of new products through research and innovation capacity and knowledge management activities, the introduction of open innovation and enterprise level ever due to the level of risk management controls and the need for effective research to study the model was proposed.

• Journal of Korean Society for Quality Management
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• v.49 no.3
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• pp.433-446
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• 2021

Purpose: The main purpose of this study is to analyze the case of the transparent PET bottle resource circulation project of BYN Black Yak Co., Ltd., present implications, and propose ways to spread it in the future. Methods: In this study, the logic of the Double Diamond Model is applied to analyze the development process of sustainable fashion made from BYN Black Yak Co., Ltd.'s PET Bottle Resource Circulation System. Results: The K-rPET Resource Circulation Project of BYN Black Yak Co., Ltd. is recognized as a best example for its contribution to eco-friendly activities, solving social problems, raising consumer awareness, and sharing recycling habits. Before the plastic bottle becomes a garment, five steps are taken (discharge of PET bottle → collection of PET bottle → recycling of PET bottle → fabrication of yarn → production of the finished product out of the fabric). BYN Black Yak Co., Ltd. has successfully commercialized it by recycling reverse-recovery PET bottles by making solutions to problems that have not been solved at each stage. Conclusion: In addition to efforts to find and strengthen weak links presented in the Theory of Constrains (TOC), it appears to have systematically carried out activities to convert stakeholder discomforts into a package of gain points. As shown in the slogan "We are all in!" the proposal and implementation for the completion of a true environmental system is judged to have truly performed ESG management well for the company's business. ESG management activities at BYN Black Yak Co., Ltd. are expected to continue.

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.183-197
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• 2022

Purpose: The purpose of this study is to develop a quantitative evaluation model for the defense quality management system and suggest institutionalization plans. To this end, another existing evaluation model was reviewed and analyzed to develop a quantitative evaluation model applicable to military institutions. Methods: In this study, in order to establish a DQMS quantitative evaluation model, a military product quality level survey model and a defense quality model operated in the defense field were analyzed. In addition, evaluation models and indicators were analyzed by investigating evaluation models operated by other institutions and private sectors. Results: As a result of the study, the total score of the DQMS model was 1,000 points, 600 points for maturity level indicators and 400 points for operation performance indicators, and the evaluation items consisted of 7 major categories and 25 middle categories. The maturity level index 600 points are 70 points for organizational situation, 60 points for leadership, 40 points for planning, 100 points for support, 180 points for operation, 90 points for performance evaluation, and 60 points for improvement. Conclusion: It will be easy to quantify and evaluate the operating level of DQMS certified companies through the application of the DQMS quantitative evaluation model and evaluation criteria presented in this study. As a result, it will be possible to grasp the level of quality management system and the areas of improvement, and the overall level of improvement can be expected by inducing voluntary improvement activities through sharing of best practices and identifying improvement cases.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.863-870
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• 2022

Unsatisfactory urban walking environment stresses urban residents, and may cause mental illness and chronic diseases by reducing walking activities. Therefore, establishing a high-quality walking environment that can promote walking activities in urban residents has emerged as an important issue. The walking environment consists of various components, such as trees, stairs, streetlights, benches, signs, fences, and facilities, and it is essential to understand which components and their settings act as satisfiers or dissatisfiers for pedestrians, to create a better quality walking environment. Therefore, this study investigated pedestrian satisfaction and dissatisfaction as a function of various environmental components through a survey using walking environment images. The results revealed that most of the walking environment components except the braille block and treezone exhibited significant correlations with pedestrian satisfaction. Particularly, safety-related component (e.g., adjacent roads, parked cars, traffic cushions, and car separation), and landscape-related components (e.g., trees and green), as well as the material settings of landscape facilities (e.g., wooden fences, benches, stairs, and walkway surfaces) correlated with pedestrian satisfaction. The results of this study can contribute to the extraction of useful features to evaluate pedestrian satisfaction as a function of the walking environment. The research outcome is expected to assist in the effective arrangement of walking environment components and their settings, which will ultimately contribute to significantly satisfactory walking environment and encourage walking activities.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.333-338
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• 1998

QCC(Quality Control Circle) is a labor or employee group that regularly meets to discuss ways of improving product quality. Its goal is to develop and present various ways for employees to solve problems, generate and implement new ideas and gather information that would prove helpful in both areas. It will also educate employees of the responsibilities that a quality warranty will bring forth. This study conducted research on the QCC activity of Korean manufacturers in two primary ways: first part consisted of items used to diagnose QCC activity, Second part consisted of 8 items used to investigate goals and their effectiveness, obstruction and organization. Accordingly, main goal of our research was to find ways to improve through QCC.