• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.3
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• pp.101-109
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• 2008

This paper considers an integrated decision for scheduling and outsourcing(or, subcontracting) of a finite number of jobs(or, orders) in a time-sensitive make-to-order manufacturing environment. The jobs can be either processed in a parallel in-house facilities or outsourced to subcontractors. We should determine which jobs should be processed in-house and which jobs should be outsourced. And, we should determine the schedule for the jobs to be processed in-house. If a job is determined to be processed in-house, then the scheduling cost(the completion time of the Job) is imposed. Otherwise(if the job should be outsourced), then an additional outsourcing cost is imposed. The objective is to minimize the linear combination of scheduling and outsourcing costs under a budget constraint for the total available outsourcing cost. In the problem analysis, we first characterize some solution properties and then derive dynamic programming and branch-and- bound algorithms. An efficient heuristic is also developed. The performances of the proposed algorithms are evaluated through various numerical experiments.

• Journal of Information Technology Services
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• v.14 no.2
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• pp.87-109
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• 2015

The IT outsourcing industry has been widespread for decades since the growth of the system integration industry stagnates and companies need to curtail expenses and improve the quality of IT services. According to previous studies on the success factors of the IT outsourcing, its transition phase is significant because of continuity of business and the handover of knowledge. Since a transition phase consists of several projects, but its goal is different from general projects, it needs special and professional management. Therefore, recent IT outsourcing business starts to introduce PMO (project management offices), of which success strongly depends on the competencies of the PMO. However, there are only few studies on which competencies of the PMO are important. In this paper, we suggest an evaluation model of transition PMO competencies derived using the repertory grid technique and the analytic hierarchy process. Additionally, we compare the differences between the views of several stakeholders on the importance of the competencies.

• Journal of Korean Institute of Industrial Engineers
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• v.32 no.2
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• pp.91-97
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• 2006

The vehicle routing problem with time windows (VRPTW) is an important problem in third party logistics and supply chain management. We extend the VRPTW to the VRPTW with overtime and outsourcing vehicles (VRPTWOV) which allows the overtime of drivers and the possibility of using outsourcing vehicles. This problem can be applied to third party logistics companies for managing central distributor-local distributors, local distributor-retailers (or customers), and a manufacturer. We develop a mixed integer programming model and a genetic algorithm. Computational results demonstrate the efficiency of the developed genetic algorithm. We also develop a decision support system based on this genetic algorithm.

• Journal of Digital Convergence
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• v.10 no.8
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• pp.39-44
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• 2012

The objective of this paper is to provide the conceptual selection framework of SLA metrics to maximize the operation efficiency and satisfaction of IT outsourcing and how to select most efficient auto service call center and system. With these metrics, both customers and service providers can measure service performance of IT outsourcing service. Hence, it is expected to boost operation efficiency and customers' satisfaction. In that sense, this study gives the value to both outsourcing and outsourced companies through suggesting the proper SLA metrics selection framework which provides the standards of service performance measurement and the management of IT outsourcing service in accordance with their business strategy quantitatively and qualitatively. Also we perform a survey for two customers in real business to prove the logicality of this selection framework is working and to find out relationship between SLA practice and customers' satisfaction while they outsource their IT service.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1998.10a
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• pp.88-88
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• 1998

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.16 no.1
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• pp.203-231
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• 2005

The critical strength of outsourcing system is to enhance the competitive power of the company by applying the centralization of management resources. This strategy has been used in library management and become the general method. The libraries in the U.S. stated to adopt the outsourcing system to organize the information of library works. Those in Korea also commence to use this method later on. The main reason of outsourcing the cataloging and classification works in the library was to reduce the budget; however, result were diverse. The efficiency on performing works was positive while the quality of bibliographic record was not guaranteed. Regardless of various opinions, The National Library of Korea decided to apply the method to cataloging and classification considered as a major work in maintaining library. This study is to analyze and criticize the decision made by The National Library of Korea.

• Journal of the Korea Society of Computer and Information
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• v.13 no.5
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• pp.279-289
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• 2008

This study has the primary purpose to understanding the present situation through research on the actual condition about human resource outsourcing in the stocks and KOSDAQ enterprises, and would give the basic and useful data to develop human resource outsourcing. Data were collected from 1,500 charge of human resource management in the stocks and KOSDAQ enterprises which introduced or will be introduced human resource outsourcing. Frequencies, cross-tabs and independent-samples t-test were used to understanding the actual condition. Research findings are summarized as follows. First, as the introduction area of human resource outsourcing following training and development on the list were personnel information system, recruitment and selection. Second, tasks that transfer outsourcing supply firms owing to human resource outsourcing were common and typical operation function than complex and specific planning function.

• Journal of the Korea Safety Management & Science
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• v.7 no.3
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• pp.97-108
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• 2005

The issue of using information system to ensure competitive power in the market is rising. The outsourcing methods that entrust activities of information system of companies to other expert agencies are increasing as the enterprises make a lot of efforts to put their resources to their heart of business in the process of adopting information system. Recently, ASP (Application Service Provider) as new information technology outsourcing method appears due to development of network technology and spreading of peculating software. ASP defines as a software leasing service which is supplied through networks instead of purchasing application software with high price. For successful implementation of ASP, it is necessary to develop a certification program to ensure safety and reliability of ASP. This paper provides the safe and reliable certification program for ASP. In order to develop it, the critical issues related to service quality and certification of ASP are identified and then evaluation methodology for ASP certification program is proposed. This paper presents application certification as the part of ASP certification program.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.14 no.2
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• pp.1-15
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• 2003

The core of cooking, or a final stage in the full process of so-called artistic cooking, should be treated with insourcing. Reduction of several cooking processes resulted in shortened cooking time, increased efficiency, faster cooking, cutting the waiting-lines, and finally more room for customers. The outsourcing system can reduce or eliminate the following processes in cooking: buying various food materials, checking, storing, preparing, and processing. Especially in the Western food cooking department of a hotel, the outsourcing system should be enforced to make an economic kitchen and to efficiently manage it.

• The Journal of Information Systems
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• v.15 no.2
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• pp.227-245
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• 2006

Several studies have investigated the success of ASP(Application Service Provider) from various perspectives. This study, thus, investigated factors affecting ASP effectiveness in various literature relevant ASP and outsourcing. By applying the basic ideas of the IS success model, this study proposes a research model of the factors affecting the success of ASP, in term of internal factors(Top Management Involvement, User Participation, IS Maturity) and external factors(Transaction Reliability, Service Reliability, System Trust Security). The proposed model is expected to help both researchers and practitioners extend their understanding of the success factors of the ASP effectiveness.