• Journal of Digital Convergence
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• v.15 no.10
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• pp.31-43
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• 2017

This study was aimed at analyzing the operational efficiency of DPAs(the delivery and pickup agents), which serve as sub-terminals in parcel delivery services, using CCR/BCC models in DEA. The input variables included the number of employees, and the amount of equipment and the operating expenses. The output variable was revenue value. The efficiency for the period from 2014 to 2016 was analyzed. The results revealed that the operational efficiency improved in 2016, compared with 2014, in both CCR and BCC models. According to the benchmarking analysis, DMU 1 and DMU 7 showed higher efficiency in 2016. The inefficiency analysis based on the BCC model showed increased efficiency of all factors in 2016 when compared with 2014. The Malmquist productivity index (MPI) dropped slightly as a result of technical changes and indicated a declining technical efficiency in all DMUs. This study suggests the need for government-led systematic improvement and support for DPAs by providing current insight into the parcel delivery industry and analyzing DPAs' operational efficiency in Korea for the first time. This research performed efficiency analysis of DPAs located in new town of paju and gimpo cities. In future research, comparative study on efficiency analysis including new town, old town area, and other cities are needed.

• Journal of Distribution Science
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• v.11 no.5
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• pp.43-53
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• 2013

Purpose - The purpose of this study is to analyze the effectiveness of customer relationship management (CRM) support policies for facilitating traditional markets, especially with respect to customer acquisition and maintenance, and to investigate the factors affecting CRM. Research design, data, and methodology - We analyzed the CRM efficiency of traditional markets in 16 cities and provinces in Korea on the basis of DEA analysis and Malmquist productivity analysis. The DEA model calculates a ratio of the weighted mean of various inputs to the weighted mean of various outputs and measures the efficiency of a specific decision making unit (DMU), which is compared to the reference group that has a similar input-output structure. The input variables are coupon, event, parcel service, premiums, while is the number of customers per day. Further, through regression analysis, we analyzed CRM-related factors affecting traditional markets' customer appeal and revenue growth. Results - We obtained the results of the efficiency of traditional markets in 16 provinces. The traditional markets in Seoul, Busan, and Jeju were found to be efficient in a model CCR that used the number of customers per day as an output variable, while Chungbuk, Jeonbuk Province, and According to the results of the DEA analysis and Malmquist productivity analysis, large cities such as Seoul, Busan, and Jeju showed efficiency in CRM-related investment businesses in traditional markets for attracting customers. The Malmquist analysis results confirmed that the productivity of traditional markets increased from 2008 to 2010. The results of the regression analysis revealed that the "customer acquisition/maintenance factor" and the "offering of customer convenience facility factor" were significant to the daily average number of customers, which is a dependent variable. The results of the test with the mediating variable, "number of customers," and the final dependent variable, "sales revenue," were rejected. However, the variable "customer acquisition /maintenance" was found to affect sales revenue positively. Conclusions - It is necessary to enhance the business not only for promotional activities to attract customers, but also to strengthen customer relationships among CRM businesses, such as through the management of key customers. The regression analysis results showed that CRM businesses have yet to produce an increase in sales revenues in traditional markets. Therefore, to help customers who visit traditional markets to keep buying products, it is necessary to prepare various investment methods and provide support to improve "customer loyalty." This study has a limitation in terms of CRM-related statistics. Therefore, in the future, it is necessary to conduct a survey of customers who use traditional markets to analyze the markets by type and size as well as the CRM-related factors. Based on the analysis, we will try to perform a variety of statistical analyses, including structural equations.

• Journal of Navigation and Port Research
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• v.41 no.5
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• pp.319-328
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• 2017

The efficiency of port operations is an important indicator of port development. Moreover, there is excess handling capacity in Chinese ports, which results in a slower speed of development. Under the detrimental environment of the international shipping market, it is necessary to improve the operation efficiency of ports for long-term development. This paper provides an assessment of the competitiveness of Chinese seaport companies using the Boston Consulting Group's matrix, and efficiency measurements using a data envelopment analysis and the Malmquist method. This analysis showed that highly efficient companies reformed their development strategies, which should be a solution considered by less efficient companies, such as Shenzhen Yan Tian Port Holdings Co., Ltd.. Although, having high throughput should be reformed in the investment structure. This research will assist port companies in gaining effective operating experience, and governments in establishing strategic planning to enhance the efficiency of port development.

• The Journal of the Korea Contents Association
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• v.12 no.8
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• pp.330-342
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• 2012

Most of professional baseball teams are not good for business condition because of operation costs in spite of support of mother company. This study measured the relative efficiency and productivity change of the Korean professional baseball teams using DEA model and Malmquist Index for 2006-2008. The main results of this study can be summarized as follows. First, in case of efficiency of CCR for 2006-2008, the number of efficient professional baseball teams(CCR value is one) are two(Doosan Bears, Samsung Lions), two(Doosan Bears, SK Wyberns), two(Lotte Giants, LG Twins) respectively. Second, in case of efficiency of BCC for 2006-2008, the number of efficient professional baseball teams(BCC value is one) are three(Doosan Bears, Samsung Lions, LG Twins ), four(Doosan Bears, SK Wyberns, Samsung Lions, Kia Tigers), four(Lotte Giants, LG Twins, SK Wyberns, Samsung Lions) respectively. Third, average of Malmquist Index representing productivity change for 2006-2008 are 1.0615, 1.0293 respectively. These values mean increase of productivity. Results of this study can be used by inefficient professional baseball teams to improve inefficiency.

• Journal of Korea Port Economic Association
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• v.36 no.1
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• pp.183-196
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• 2020

Until now, there have been few studies analyzing the efficiency of the Port of Mokpo and comparing it with other seaports in the country to identify the future direction of development for the port. In this paper, we use the data envelopment analysis (DEA) model in combination with the Malmquist Productivity Index (MPI) to measure the efficiency and productivity of major ports in Korea, focusing on the Port of Mokpo. First, the study identifies which ports are efficient or inefficient based on technical or operational scale. Second, by using the MPI to overcome the shortfalls of the DEA model, the study can compare a port's performance across the years and evaluate the productivity of a port during the research period. Moreover, this study also applies fuzzy C-means (FCM) clustering to classify port groups based on the size of their infrastructure and their efficiency scores. Finally, it is possible to find ways to enhance the efficiency and future direction of development of the Port of Mokpo.

• International Journal of Computer Science & Network Security
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• v.21 no.1
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• pp.201-206
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• 2021

The significance of high-quality development and green total factor productivity has attracted widespread attention and research, while few studies on green total factor productivity that considers the use of water resources have been conducted in the context of water shortages and water stress. In this study, the green total factor productivity of water use from 2005 to 2015 in mainland China is evaluated based on the global Malmquist-Luenberger productivity index. Results show that: (1) China's green total factor productivity of water use has been improving since 2005 with an annual global Malmquist-Luenberger productivity index of 1.0104. (2) At the regional level, the eastern zone in mainland China owns the highest green total factor productivity of water use, while that in the intermediate zone ranks last. (3) The green total factor productivity of water use in the southern region (1.0113) significantly higher than that in the northern region (1.0095), and also higher than the national average level in the same period. BPC index has been the most important incluencing factor of green total factor productivity of water use at both national level and regional level since 2011.

• The Journal of the Korea Contents Association
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• v.9 no.5
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• pp.224-229
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• 2009

This study measures the relative efficiency and productivity change of the Korean Non-Life Insurance Firms using DEA model and Malmquist Index for 2004-2007. The main results of this study can by summarized as follows. First, in case of efficiency of CCR for 2004-2007, the number of efficient firms(CCR value is one) are one firm, one firm, one firm, one firm respectively. Second, in case of efficiency of BCC for 2004-2007, the number of efficient firms(BCC value is one) are five firms, five firms, six firms, six firms respectively. Third, In case of return to scale for 2004-2007, DRS are five firms, DRS are five firms, DRS are six firms, DRS are six firms respectively, Fourth, Malmquist Index representing productivity change for 2004-2007 are 0.99 in 2004-2005, 1.04 in 2005-2006, 1.06 in 2006-2007.

• Journal of Korean Institute of Industrial Engineers
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• v.36 no.3
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• pp.186-192
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• 2010

The present study classified the auto-parts makers into four groups according to their investment ownership. Four groups consist the one fully owned by Koreans, the one fully owned by foreigners, the one owned less than 100% but more than 50% by foreigners, lastly the one owned by less than or equal to 50% by foreigners. Among these, the auto-parts makers, 100% foreign ownership, have the highest Malmquist productivity index while 100% Korean-owned part-makers has the lowest productivity. In case of the 100% foreign ownership companies, the cause of Malmquist change, however, is attributed to the technical efficiency change. In particular, the pure technical change is the main source of the Malmquist change. This may indicate that the 100% foreign-owned companies have successfully transferred their production process technologies to the Korean plants. They are enjoying so called the "imitation-effect." 100% Korean-owned companies were not able to create the "imitationeffect" and therefore failed to close the gap with the foreign-owned companies in terms of the production efficiency. 100% Korean-owned auto-parts makers, however, outperformed the foreign-owned companies in the technological change. The outstanding technological change may indicate that Korean-owned part makers were able to narrow the gap with the foreign-owned companies in the area of engineering technological capabilities. The same results were also observed for 50% foreign-owned companies. Knowing that the core competence of the auto-parts makers lies on the engineering technological capabilities, the research found that the most desirable form of the foreign investment was 50% of foreign ownership.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.12
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• pp.8378-8385
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• 2015

The interest of global competitiveness for national defense industry. This study analyzes the efficiency and productivity of 45 defense companies in each continent(North America, Europe and Northeast Asia, etc.), including Korea defense companies. It is analyzed by Data Envelopment Analysis(DEA) and Malmquist Productivity Analysis over the period 2009-2013(5 years). The sample companies has been selected on the data avilability among the SIPRI Top 100 arms-producing and military services companies in the world(excluding China) in 2013. It extracts the relative efficiency and Malmquist productivity index of companies and each continent. Based on the DEA and MPI results, this paper estimates the global competitiveness and position of national defense industry and extracts implication. This study can be utilized for improvement of national defense industry and policy planning for cultivating the national defense companies.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.9 no.1
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• pp.395-404
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• 2019

South Korea's economic growth was rapid, It was occasioned the concentration of resources in the metropolitan area. On the other hand, the province has a narrow economic base compared to the metropolitan area, and the underpopulation have been identified. Thus, The government announced the 'National balanced development law' in 2004 to reduce the problem of regional imbalances. The study collected data on 95 of relocated public institutions, and unlike previous studies, Mamquist analysis was used to compare the productivity before and after each public institutions' s relocation. The study focused on how the relocation of public institutions affected the productivity of public institutions through Malmquist Analysis. The results of the analysis show that productivity is declining after most public institutions have moved. And two independent samples T-test result, respective yearly average is nonsignificant.