• 품질경영학회지
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• 제47권3호
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• pp.641-659
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• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• 한국컴퓨터정보학회논문지
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• 제6권4호
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• pp.168-178
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• 2001

본 논문은 정보사회에서 청소년의 인터넷 중독에 대해 가정 및 학교환경이 어떤 영향을 주고 있는가를 연구하기 위해 요인분석을 실시하였다. 본 연구를 위해 경험적 조사를 실시했고, 666개의 유효 표본을 SPSS 프로그램을 통해 분석하였다. 요인분석 결과 청소년의 인터넷 중독에 대해 가정환경에서는 '부모교육방식이 민주주의', '부모와 자녀간의 관심', '부모의 자녀에 대한 친밀감' 은 청소년의 인터넷 중독에 대한 가정환경의 중요한 요인으로서 나타나고 있다. 청소년의 인터넷 중독에 대한 학교환경에서 3가지 요인인 ‘선생님과의 원만한 관계', '학교교육만족', '학교친구들과의 원만한 관계' 는 청소년의 인터넷 중독에 대한 학교환경의 중요한 요인으로서 나타나고 있다.

• 대한안전경영과학회지
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• 제23권2호
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• pp.9-17
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• 2021

As interest in vocational competency development projects increases, support is increasing. In this study, in order to study ways to improve participation in vocational competency development training, related factors are selected and the main factors influencing them are derived. The main factors were influencing factors were identified and ways to improve participation rate of vocational competency development were studied. Variables were selected through prior research, and data were collected and analyzed through in-depth group interviews. Based on factor analysis and reliability analysis, as a result of confirming the factors that influence the plan for improving participation in vocational competency development training by applying the backward stage selection (condition) method of logistic regression analysis, the case of respect for minorities in the 7-point Likert scale The closer to 7 was, the higher the probability of being classified as having never participated, and the other factors except minority respect, Likert scale closer to 7 indicates higher probability of bening classified as having never participated, except for the minority respect factor. Therefore, it was confirmed that lowering the scale of the factor of respect for minority, which is job satisfaction, and increasing the factors of individual characteristics such as annual salary and organizational commitment, training system for job satisfaction, and quality assurance have effects on improving participation rates in vocational competency development training.

• Journal of Power Electronics
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• 제12권1호
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• pp.164-171
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• 2012

Variable step size maximum power point trackers (MPPTs) are widely used in photovoltaic (PV) systems to extract the peak array power which depends on solar irradiation and array temperature. One essential factor which judges system dynamics and steady state performances is the scaling factor (N), which is used to update the controlling equation in the tracking algorithm to determine a new duty cycle. This paper proposes a novel stability study of variable step size incremental resistance maximum power point tracking (INR MPPT). The main contribution of this analysis appears when developing the overall small signal model of the PV system. Therefore, by using linear control theory, the boundary value of the scaling factor can be determined. The theoretical analysis and the design principle of the proposed stability analysis have been validated using MATLAB simulations, and experimentally using a fixed point digital signal processor (TMS320F2808).

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.140-151
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• 2005

This paper discusses an empirical study on extracting requirements for ubiquitous computing technology-based information system (ubi-IS) using factor analysis. After preliminary review of related literature, features specific to ubiquitous computing technology have been retrieved, selected in terms of main elements of information system (IS) (network, device, user interface, and operating system), and further used as variables during conducting factor analysis. Quantitative data was collected through questionnaire approach. The results of factor analysis manifested 5 factors containing 15 variables, and eventually, based upon the extracted factors the requirements for ubi-IS were identified.

• 전기학회논문지P
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• 제62권3호
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• pp.145-150
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• 2013

A novel AC to DC PWM converters with unity input power factor are proposed to overcome the above shortcoming. The main function of these converters is to shape the input line current to force it exactly in phase with the input AC voltage. Therefore, the input power factor can be improved to near unity and the input current harmonics can be eliminated. In this paper, half-bridge converter with two active switches and two diodes are utilized for low-cost type UPS configuration. By having only two semiconductors in the current path at any time, losses can be reduced over the conventional boost topology. Also, this converter provides controllable dc-link voltage, high power factor, and low cost type converter by simple power circuits. Simulation results show that the proposed half-bridge converter/inverter control technique can be applied to single-phase low-cost type UPS systems successfully.

• 전자공학회논문지S
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• 제34S권6호
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• pp.77-84
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• 1997

buck type converter doesn't appear when an input voltag eis lower than an output voltage. This is the main reason the buck converter has not been used for high power factor converters. In this paper, soft switching high power factor buck converter is proposed. This converter is composed of diode rectifier, input capacitor can be small enough to filter input current, buck converter with loss less snubber circuit. Converter is operated in discontinous conduction mode, turn on of the switching device is a zero current switching (ZCS) and high powr factor input is obtianed. In addition, zero voltage switching (ZVS) at trun off is achieved and switching loss is reduced using loss less snubber circuit. The capacitor used in the snubber circuit raised output voltage. Therefore, proposed converter has higher output voltage and higher efficiency than conventional buck type converter at same duty factor in discontinous conduction mode operation. High power factro, efficiency, soft switching operation of proposed converter is veified by simulation using Pspice and experimental results.

• 대한조선학회지
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• 제8권1호
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• pp.29-40
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• 1971

In order to study the problem on form factor of hull form, towing test of a full ship model was carried out for different initial trims under both full and half load conditions. The results were fully discussed on the mutual relations among initial trim, mean sinkage and trim change in run, and form factor. There exists optimum initial trim in regard to form factor. Mean sinkage and trim change in run can be expressed in a uninominal approximation in the form of $k_i{\cdot}{F_n}^{2.2}$. The coefficients of this approxmation are related linearly with the initial trim. Form factor changes according to Froude number. It is considered that the trim change in run is a main reason of the fact.

• East Asian Economic Review
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• 제18권2호
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• pp.111-142
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• 2014

We examine whether country fundamentals help explain the cross-section of currency excess returns. For this purpose, we consider fundamental variables such as default risk, foreign exchange rate regime, capital control as well as interest rate in the multi-factor model framework. Our empirical results show that fundamental factors explain a large part of the cross-section of currency excess returns. The zero-intercept restriction of the factor model is not rejected for most currencies. They also reveal that our factor model with country fundamentals performs better than a factor model with usual investment-style factors. Our main empirical results are based on 2001-2010 balanced panel data of 19 major currencies. This paper may fill the gap between country fundamentals and practitioners' strategies on currency investment.

• PNF and Movement
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• 제1권1호
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• pp.1-9
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• 2003

Objectives: The main purpose of this study is to analyze the importance of the rotatory factor in PNF pattern. In this article has to analyze and clarify the importance of the rotatory factor in PNF pattern by comparing the general concepts, facilitation technics, and neuroscience of muscle spindle, etc. Methods: This is a literature study with books. Results : There is close relationships between the pattern in PNF and rotatory factor. PNF pattern is priorily made up the diagonal and spiral pattern. the rotatory factor influences and guides from the start to end in the pattern. Conclusions : Rotation component is most important of the three component that one flexion or extension, abduction or adduction and rotation. It is that provide longer muscle length and stimulate the muscle spindles.