• Title/Summary/Keyword: Main Dimensions

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보건소 이용자가 인지하는 보건의료서비스 질, 만족도, 재이용의사 및 타인권유 의향간의 인과관계분석 (The Causal Relationship of Health Service Quality, Satisfaction, Intention to Revisit and Intention to Recommend Perceived by Health Center Visitors)

  • 박재산
    • 보건행정학회지
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    • 제15권3호
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    • pp.60-78
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    • 2005
  • The main objective of this study is to define the nature of the patient service quality of Health Centers, and based on that, to examine the causal relationship of Health Center visitor's perceived service quality with overall satisfaction, intention to revisit and intention to recommend. Data are collected on the basis of the second field survey of '3rd Regional Health Care Planning' operated by the Ministry of Health and Welfare(MOHW). In this study, the 24 patient satisfaction questions are used as outcome indicators. The samples are 3,091 patients who visited 68 Health Centers. The reliability and validity of patient service quality items was evaluated. Finally, the Structural Equation Modeling(SEM) analysis was conducted to find a causal relationship of service quality, patient satisfaction, intention to revisit and intention to recommend. This study shows firstly, the dimension of patient service quality was categorized into 3 dimensions, that is, facilities and environment, staff kindness, and convenience of utilization process. Secondly, the reliability and validity of patient service quality items was satisfied. Lastly, the total effect of convenience of utilization process factor on satisfaction(path coefficients=1.721), intention to revisit(0.843) and intention to recommend(0.696) is more higher than other variables. These findings imply that the quality of various services concerning convenience of utilization process at Health Centers should be improved to satisfy the health need of community people and improve the service quality of Health Centers.

외식환경, 호텔 조리부서의 6시그마기법, 및 업무몰입간의 관계 (Corporate Environment, Six Sigma Program, and Work Commitment;Focused on Hotel Cuisine Department)

  • 김현묵;유영진
    • 한국콘텐츠학회논문지
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    • 제8권8호
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    • pp.261-273
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    • 2008
  • 본 연구는 역동성, 우호성, 및 복잡성을 포함하는 외식환경이 고객지향성, ‘지속적인 개선’, 및 팀웍으로 구성되는 호텔기업 조리부서의 6시그마 품질경영활동에 미치는 영향과, 이 6시그마 품질경영활동이 호텔기업 조리부서 종사원의 업무몰입에 미치는 영향을 연구하였다. 분석 결과, 첫째, 외식환경의 역동성, 우호성, 및 복잡성은 조리부서의 고객지향성, ‘지속적인 개선’, 및 팀웍의 6시그마 품질경영활동에 영향을 미쳤고, 둘째, 이 6시그마 품질경영활동 중 ‘지속적인 개선’과 팀웍은 호텔기업 조리부서 종사원의 업무몰입에 영향을 미쳤다. 이상과 같은 실증분석의 결과를 종합해 볼 때 6시그마는 호텔기업의 조리부서에 도입될 필요성이 있으며, 조리부서의 종사원의 업무몰입에 도움이 되는 것으로 판단된다. 따라서 조리 상품의 특성을 고려하여 사전에 충분한 준비과정을 거쳐서 6시그마기법을 조리부서 경영에 도입한다면 프로세스 개선, 결함제거, 종사원의 업무몰입이 실현되어 경영성과를 높이는 계기가 될 것이다.

서비스회복 공정성지각, 고객의 감정반응 및 회복만족 간의 구조적 관계 : 항공사 불평고객을 대상으로 (Structural Relations among Perceived Justice of Service Recovery, Customer's Emotion and Satisfaction : Focusing on Airline Complaint Customers)

  • 고선희;박은숙;이향정
    • 한국콘텐츠학회논문지
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    • 제11권5호
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    • pp.413-423
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    • 2011
  • 본 연구는 항공서비스의 맥락에서 서비스회복 공정성지각과 고객의 감정반응 및 회복만족의 구조적 관계를 연구해 보고자 하였다. 이러한 연구목적을 달성하기 위해 문헌연구를 통하여 4개의 가설을 도출하였다. 항공사에 불평을 제기한 경험이 있는 272명의 고객을 대상으로 자료를 수집하였으며 구조방정식 모형을 사용하여 실증분석을 실시하였다. 주요 연구결과는 아래와 같다. 첫째, 절차공정성은 긍정감정에 정(+)의 영향을, 부정감정에 부(-)의 영향을 미치는 것으로 나타났다. 둘째, 상호작용공정성과 분배공정성은 두 변수 모두 긍정감정에는 유의한 영향을 미치는 것으로 확인 되었으나 부정감정에는 영향을 미치지 않는 것으로 나타났다. 셋째, 감정반응이 회복만족에 미치는 영향에 관한 연구결과는 긍정감정은 회복만족에 유의한 영향을 미치고, 부정감정은 영향을 미치지 않는 것으로 나타났다.

고등학교 지구과학 교과서 "III. 우주" 단원의 개념도 작성 (Concept Mapping Based on Chapter "III. Universe" of High School Earth Science Textbook)

  • 김현빈;유계화
    • 한국과학교육학회지
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    • 제17권4호
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    • pp.461-479
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    • 1997
  • 개념도는 학습내용에서 주요 개념들을 추출하여 위계적으로 배열하고 그 관계를 나타낸 것이다. 1995년 개정된 제6차 교육과정에서 고등학교 지구과학 검인정 교과서 10종 중 5종의 내용을 분석하고 1종을 선택하여 개념도를 작성하였다. "III. 우주"단원은 지구 밖의 환경을 다루며 별과 우주에 대한 새로운 개념들이 다양하게 제시되며 천문학의 최근 연구들이 소개된다. 교과서에 있는 내용을 Novak의 방법에 의한 개념도를 작성하여 교과서에 있는 개념 중 학습자의 수준에서 개념을 획득하기 위하여 보충되어야 할 개념을 찾고 문제점을 작성하였고 이를 근거로 개선된 개념도를 작성하였다. 다음과 같은 결론을 얻었다. 첫째, 보다 효과적인 이해를 위해 필요없는 소단원명은 제외하고 내용 전개상 관련있는 개념들 간의 연관성을 살린 재배열이 필요하다. 둘째, 상위 개념과 하위 개념의 체계적인 전개가 요구된다. 셋째, 개념들의 학습이 잘 되도록 학습 개념과 관련있는 실례를 찾아 학습자의 경험과 인식에 관련을 맺도록 해야 한다.

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Safety Knowledge and Changing Behavior in Agricultural Workers: an Assessment Model Applied in Central Italy

  • Cecchini, Massimo;Bedini, Roberto;Mosetti, Davide;Marino, Sonia;Stasi, Serenella
    • Safety and Health at Work
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    • 제9권2호
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    • pp.164-171
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    • 2018
  • Background: In recent years, the interest in health and safety in the workplace has increased. Agriculture is one of the human work activities with the highest risk indexes. Studies on risk perception of agricultural workers are often referred to as specific risk factors (especially pesticides), but the risk perception plays an important role in preventing every kind of accident and occupational disease. Methods: The aim of this research is to test a new method for understanding the relation between risk perception among farmers and the main risk factors to which they are exposed. A secondary aim is to investigate the influence of training in risk perception in agriculture. The data collection was realized using a questionnaire designed to investigate the risk perception; the questionnaire was given to a sample of 119 agricultural workers in central Italy. Through the use of the "principal components analysis" it was possible to highlight and verify the latent dimensions underlying the collected data in comparison with scales of attitudes. Results: Results show that the highest percentage of strong negative attitude is among the people who have worked for more years, while farmers who have worked for fewer years have a marked positive attitude. Conclusion: The analysis of the questionnaires through the synthetic index method (Rizzi index) showed that agricultural workers involved, in particular the elderly workers, have a negative attitude towards safety; workers are hostile to safety measures if they have not attended special training courses.

Application of Total Quality Management in Developing Quality Assessment Model: The Case of Vietnamese Higher Education

  • NGUYEN, Quyen Le Hoang Thuy To;NGUYEN, Du Van;CHU, Ngoc Nguyen Mong;TRAN, Van Hong
    • The Journal of Asian Finance, Economics and Business
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    • 제7권11호
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    • pp.1049-1057
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    • 2020
  • The shift from elite education to mass education in Vietnam has met the demand for education for everybody as well as for quality human resource talent for an emerging nation. Under the resource constraint, understanding the quality dimensions of education and its priority level is important for effective and efficient policies. This study was carried out using both qualitative and quantitative methodologies to develop quality criteria and a ranking model. Two rounds of in-depth interviews were conducted with fifteen experts in the field, who were rectors, employers, and recruitment specialists to develop the quality framework applied in Vietnamese universities under total quality management (TQM), starting from the input of the senior secondary school leavers, through a teaching process to the output. The first round of interviews were unstructured questionnaires designed to explore the main factors in quality assessment model. The second round affirmed the experts' agreement on the assessment model. Then, fuzzy logic was applied to rank eight criteria in the quality assessment model into priority order: cost, teaching and administrative staff, leadership, curriculum, student-related factors, internationalization, admissions, and campus. The results are critical for identifying the necessary actions to enhance the education quality and to further research on the optimal quality model.

엔트로피 컨셉을 이용한 등류수로 마찰속도식 제안 (The Proposal for Friction Velocity Formula at Uniform Flow Channel Using the Entropy Concept)

  • 추태호;손희삼;윤관선;노현석;고현수
    • 한국콘텐츠학회논문지
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    • 제15권2호
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    • pp.499-506
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    • 2015
  • 마찰속도란 벽면 가까이의 흐름에서 벽면의 마찰 응력과 밀도로 정의되는 속도의 차원을 갖는 양이다. 또한 마찰속도는 바닥 흐름에서 전단력을 나타내는 수리학적 매개변수이다. 게다가 개수로 설계나 하천, 해안에서 유사 및 물질의 거동을 파악하는데 정확한 마찰속도의 산정이 매우 중요하며 주 흐름방향의 혼합계수를 결정하는데 필수적인 요소이다. 이러한 마찰속도를 산정하는 방법들은 하상경사를 이용하는 방법, 레이놀즈 응력분포를 이용하는 방법, 점성저층에서 평균유속의 선형법칙을 이용하는 방법, 벽 전단 응력의 직접적 측정방법 등이 있다. 본 연구에서는 기존 방법과 달리 확률통계 기법에 사용되는 엔트로피 개념에 접목하여 새로운 마찰속도공식을 제안하였고, 이를 검증하기 위해 Song의 실측 실험데이터를 이용하였다. 제안한 공식과 마찰속도 공식에 의해 산정된 마찰속도의 결정계수는 0.999-1.000로 잘 일치한 것으로 분석되었다.

Feature Selection Using Submodular Approach for Financial Big Data

  • Attigeri, Girija;Manohara Pai, M.M.;Pai, Radhika M.
    • Journal of Information Processing Systems
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    • 제15권6호
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    • pp.1306-1325
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    • 2019
  • As the world is moving towards digitization, data is generated from various sources at a faster rate. It is getting humungous and is termed as big data. The financial sector is one domain which needs to leverage the big data being generated to identify financial risks, fraudulent activities, and so on. The design of predictive models for such financial big data is imperative for maintaining the health of the country's economics. Financial data has many features such as transaction history, repayment data, purchase data, investment data, and so on. The main problem in predictive algorithm is finding the right subset of representative features from which the predictive model can be constructed for a particular task. This paper proposes a correlation-based method using submodular optimization for selecting the optimum number of features and thereby, reducing the dimensions of the data for faster and better prediction. The important proposition is that the optimal feature subset should contain features having high correlation with the class label, but should not correlate with each other in the subset. Experiments are conducted to understand the effect of the various subsets on different classification algorithms for loan data. The IBM Bluemix BigData platform is used for experimentation along with the Spark notebook. The results indicate that the proposed approach achieves considerable accuracy with optimal subsets in significantly less execution time. The algorithm is also compared with the existing feature selection and extraction algorithms.

한국가족의 기능 회복력 측정도구 개발 연구 - 만성질환아 가족을 대상으로 - (A Study on the Development of the Korean Family Resilience Scale)

  • 이인숙;박영숙;송미순;이은옥;;박연환;최경원;진영란;김대희
    • 대한간호학회지
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    • 제32권4호
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    • pp.560-569
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    • 2002
  • The purpose of this study was to develop an instrument to measure family resilience for Korean families with a chronically ill child, and to test the validity and reliability of the instrument. Method: The items of instruments used based on the researchers' previous study of concept analysis of Korean family resilience. Nineteen item scales were developed with five domains. In order to test reliability and validity of the scale, data were collected from 231 families, who had a child with a chronic illness. Data was collected between August and September of 2001 in a 3rd level University Hospital in Seoul, Korea. Result: The results were as follows: As a result of the item analysis, 19 items were selected from the total of 37 items, excluding items with low correlation with the total scale. Five factors were evolved by factor analysis, which explained 56.4% of the total variance. The first factor 'Family strength' explained 28.5%, 2nd factor 'Family maturity' 8.7%, 3rd factor 'The ability to use of external resources' 7.0%, 4th factor 'Control' 6.6%, 5th factor 'The driving force for finance' 5.7%. The attributes in these factors were different with those identified by concept analysis of the family resilience in Korean families from the previous study. Cronbach's $\alpha$ coefficient of this scale was .8039 and Guttman spilt- half coefficient was .8184. Conclusion: The study support the reliability and validity of the scale. Because the main concept of family resilience was family strength, there were distinct differences in dimensions of family functioning scales.

The arterial blood supply of the temporomandibular joint: an anatomical study and clinical implications

  • Cuccia, Antonino Marco;Caradonna, Carola;Caradonna, Domenico;Anastasi, Giuseppe;Milardi, Demetrio;Favaloro, Angelo;De Pietro, Anita;Angileri, Tommaso Maurizio;Caradonna, Luigi;Cutroneo, Giuseppina
    • Imaging Science in Dentistry
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    • 제43권1호
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    • pp.37-44
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    • 2013
  • Purpose: The aim of this study was to analyze three-dimensional images of the arterial supply to the temporo-mandibular joint. Materials and Methods: Ten patients (five men and five women, mean age 36 years) without signs or symptoms of temporomandibular disorders, who underwent contrast-enhanced computed tomographic (CT) scanning with intravenous contrast, were studied. The direct volume rendering technique of CT images was used, and a data set of images to visualize the vasculature of the human temporomandibular joint in three dimensions was created. After elaboration of the data through post-processing, the arterial supply of the temporomandibular joint was studied. Results: The analysis revealed the superficial temporal artery, the anterior tympanic artery, the deep temporal artery, the auricular posterior artery, the transverse facial artery, the middle meningeal artery, and the maxillary artery with their branches as the main arterial sources for the lateral and medial temporomandibular joint. Conclusion: The direct volume rendering technique was found to be successful in the assessment of the arterial supply to the temporomandibular joint. The superficial temporal artery and maxillary artery ran along the lateral and medial sides of the condylar neck, suggesting that these arteries are at increased risk during soft-tissue procedures such as an elective arthroplasty of the temporomandibular joint.