• Title/Summary/Keyword: Mail Centers

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A Study on the Situation of and the Factors that Predict the Linkage of Services in the Counseling Centers for the Victims of Violence Against Women (여성에 대한 폭력관련 상담소의 서비스 연계실태 및 연계관련 요인)

  • Park, Yeong-Ran;Hwang, Jung-Im
    • Korean Journal of Social Welfare
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    • v.43
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    • pp.42-75
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    • 2000
  • Violence against women includes sexual violence, domestic violence, trafficking, etc. It is a serious problem that violates women's rights and basic freedom. In Korea, with the enactment of the laws on sexual violence and domestic violence in the 1990s, counseling centers and protective facilities for the victims began to be established and have been rapidly increasing in number recently. The purpose of this research was to investigate the current status of the counseling services with a focus on their linkage function. 78 out of 109 counselors working in the counseling centers for sexual and domestic violence throughout Korea responded to a mail survey. The questions included the general characteristics of the centers and the counselors, the structural, relationship and process dimensions of linkage function, and the subjective and objective aspects of the degree of linkage. The findings of the analysis highlighted the following problems. First, the counseling centers played limited role in serving the victims of violence due to lack of resources in the service network. Second, the linkage of services existed on a relatively small scale which was mostly based upon informal and unstructured relationship. Third, according to the multivariate analysis, the existence of potential partner agencies, the effort of the line staff to initiate the linkage relationship and mutual cooperation between agencies determined the degree of linkage among services. These findings suggest implications for establishing a more effective system to protect the victims of violence.

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A Survey of the Implication of the Cancer Screening Program in Health District Centers (보건소의 국가 암 검진사업 실태)

  • Hwang, In-Young;Lee, Won-Chul;Baek, Hee-Chong;Kim, Nam-Cho
    • Journal of Korean Public Health Nursing
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    • v.19 no.2
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    • pp.229-240
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    • 2005
  • Purpose: To evaluate every step of the cancer screening program. Method: 146 of 233 health centers participated in this study. Data were collected by mailing questionnaires between December 2002 and January 2003. The response rate was 65.5%. Result: The government cancer screening program was directed by a variety of departments of the health centers. 41.1% of persons in charges were nurses. 41.3% of the health centers received a list of the appropriate person from the National Health Insurance Cooperation within one or two months. 26.1% of health centers received ??? after five month from when the program started. All the health centers advertised their services, and most of them used mail and mass media 56.4%, used other institute's materials, and 72.2% of them used the government's materials. 76.7% of the heath centers recommended secondary health screening to the persons who had positive results at the first screening. 71.6% of the health centers ascertained the patients with cancer who were diagnosed at secondary screenings. 67.9% of the health centers had registered home-based cancer patients at the health center. 137 out of 146 health centers had a local institute for cancer screening; an average of 4.9 institutes had cancer screening. 80.1% of the persons in charge of the programs felt they needed this program, but 80.8% of them thought the program should be modified. Conclusion: Organized and standardized programs are needed to promote the efficiency of National Cancer Screening Program.

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The Verification System of the Customer Barcode for the Advanced Automatic Processing of the Mail Items (우편물 자도처리 촉진을 위한 우편용 고객 바코드 검증 시스템)

  • Park, Mun-Seong;Song, Jae-Gwan;U, Dong-Jin
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.4
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    • pp.968-976
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    • 1999
  • Currently, in the most mail automatic processing centers, after facing and canceling, envelope mail is passed through an Optical Character Recognition/Barcode Sorter(OCR/BS) to read the address and 3 of 5 fluorescent(luminescent) barcode is applied. Normally, 30%∼35% of this mail is rejected. The usual reasons for read failure are poor printing quality of address and barcode, script printing and failure to locate the address. This paper describes a verification system of the postal 3 of 5 customer barcode for solving this problem. The certification system of the 3 of 5 customer barcode consists of barcode verification system and postal address database. The purpose of certification system of the customer barcode verifies the postal 3 of 5 customer barcode and tests matching of mail piece postal address, and retrieves postal code.

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A Study on Korean Agricultural Extension Officers' Perception of Role Ambiguity According to Restructuring of Agricultural Administrative Systems (농촌지도조직체계의 변화에 따른 농촌지도공무원의 역할모호성에 대한 인식)

  • Ju, Dae-Jin;Kim, Jin-Mo
    • Journal of Agricultural Extension & Community Development
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    • v.19 no.2
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    • pp.211-240
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    • 2012
  • The purpose of this study was to identify korean agricultural extension workers' Perception of role ambiguity according to restructuring of Agricultural Administrative Systems. The target population of this study was selected from 21 centers out of 156 centers. The subjects for study were 728 agricultural extension officers by the cluster sampling drawn from the sampled 21 agricultural extension centers in four clusters. A survey questionnaire was utilized to measure variables of this study. It consisted of role ambiguity scale and demographic items. In this study, role ambiguity scale was translated from the existing scale. Through a pilot test and final survey, reliability and validity of these scales were examined. The data were collected by mail. A total 420 questionnaires out of 728 from 21 agricultural extension centers were returned. After data cleaning, 410 responses were used for analysis. Both descriptive and inferential statistics were applied for data analysis. Major findings of the study were as follows. There were significant differences of the degree of role ambiguity among the local extension workers divided by four clusters. Especially, the degree of role ambiguity of restructured local administrative system were more higher than other clusters, comparatively. Thus, the factors causing the role ambiguity to agricultural extension officers need to be measured it in-depth.

Focused on Diabetes Education Practice of Community Health Centers in Korea (당뇨병 적정관리를 위한 교육 실태 분석: 우리나라 보건소를 중심으로)

  • Choi, Eun Jin
    • Korean Journal of Health Education and Promotion
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    • v.31 no.4
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    • pp.11-24
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    • 2014
  • Objectives: The purpose of this article was to investigate the current practice of diabetes education along with the specific interventions, process, and outcomes in community health centers in Korea. Methods: Data were collected by a mail questionnaire from September 20, 2012 to December 20, 2012. Among 253, a total of 161 responded, constituting a 63.3% return rate. Results: Primary staff of diabetes education was the nurse and respondents recognized their role largely as a director. More than half of respondents provided education to people with type 2 diabetes by group. Most common service offered was nutrition therapy and the majority of respondents used printed materials. Among 4 criteria of outcomes, eating (nutrition), knowledge scores, blood pressure, and patients' survey on satisfaction were collected most frequently. Nearly three quarters of respondents were not participated in activities for quality improvement and outcomes were not reported properly. Conclusions: The results are able to draw ideas for organizing diabetes education programs and evaluating outcomes in community heath centers. This article has significance that it is the first comprehensive survey of diabetes education practice in community health centers and provides a baseline for establishing national standards of diabetes self-management education.

The Cognition and Attitude for Internal and External Organizational Behavior of Health Centers Staff (보건소조직(保健所組織)의 내(內)·외부적(外部的) 행위(行爲)에 대한 보건소장(保健所長) 및 직원(職員)들의 인식(認識)과 태도(態度))

  • Cha, Byung-Jun;Park, Jae-Yong;Kim, Gui-Young;Kam, Sin
    • Journal of agricultural medicine and community health
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    • v.22 no.2
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    • pp.225-237
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    • 1997
  • This study was conducted to the cognition and attitude for internal and external organizational behavior of health centers staff. An analytical model employed in this study was developed by modifying 'organizational behavior model'. Data was collected a mail survey of officers at health center, including 66 directors and 1,768 staffs of the health centers in southern region. The major findings are as follows : Among directors of the health centers 47% of them stated that legislators and chief executive officer(CEO) of local governments are highly concerned about the public health program. However only 15.2% of health center directors reported that legislators and CEO put public health high priority. For leadership type of directors 39.0% of them was classified as controller, 30.3% as participant, 22.7% entertaining and 7.6% comprehending. Regarding sociopsychological characteristics of the health center staffs, about a quarter of them had high degree of group cohesion, while 10.7% had low degree. Those staffs who are older, high educational level, or working in the rural health centers showed higher degree of cohesion than those who are young, low educational level, or working in urban health center. A third of them were less likely to be satisfied by what they are doing at the health centers. The higher educational level, the likely to be satisfied by what they are doing at the health centers. The higher educational level, the more satisfied with their job. Considering these results, policy implication was discussed and suggested. It is suggested that educational efforts be made to improve leadership of the health center directors and concern with public health program by the CEOs and legislators of local governments.

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MPC: The Pioneer of Korean Contact Center Business

  • Kim, Yongjune;Kim, Hakkyun
    • Asia Marketing Journal
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    • v.15 no.4
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    • pp.213-222
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    • 2014
  • MPC is a specialized CRM company providing one-stop service through contact centers and has built a No. 1 "MPC Brand" in the industry. Founded in 1991, MPC has expanded into CRM solutions and services by launching businesses with database marketing. On Dec. 12, 2005, MPC became listed as the first company in the CRM industry on KOSDAQ. Now, MPC reserves 2,932 seats nationwide. MPC provides inbound/outbound services through various channels, such as phone and e-mail, and analyzes operating results in various aspects to improve services and make suggestions. MPC offers specialized training based on analyses of customers' requirements. Also, MPC develops essential solutions for customer consulting and management. In this case, we describe how MPC succeeded in the Korean market and identify its key success factors. Also, we discuss the issues faced by contact centers and suggest solutions.

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Customer Barcode Support System for the Cost Saving of Mail Items (우편물 처리원가 절감을 위한 고객 바코드 지원 시스템)

  • Hwang, Jae-Gak;Park, Moon-Sung;Song, Jae-Gwan;Woo, Dong-Chin
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.10
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    • pp.2563-2573
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    • 1999
  • In most mail automatic processing centers, after facing and canceling, letter mails are passed through an Optical Character Recognition/Barcode Sorter(OCR/BS) to read the postal code and 3 of 5 fluorescent (luminescent) barcode is applied. Normally, 31%∼35% of this mails are rejected. The main reasons for reading failures are poor printing quality of addresses and barcodes, script printing, writing in a cursive hand, variety fonts, and failure to locate the address. Our goal is to provide mailer with top quality service and customer barcode service as we move toward 100% barcoding automation of letter mail. In this paper, we propose a method of printing 3 of 5 customer barcode, postal code management, and detection of postal code based on postal address for increase the performance of automatic processing system in mail items. Using postal code generating rules, which are automatically extracted from postal addresses and address numbers, creates postal codes. The customer barcode support system is implemented by C++ language and runs on IBM PC under Windows 95.

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The Effect of Community Health Planning on public health centers' organizational performance (지역보건의료계획 수립이 보건소의 조직성과에 미치는 영향)

  • Jang, Myung-Wha;Kim, Chang-Yup;Lee, Hwa-Kyung;Park, Sun-Hee;Na, Baeg-Ju
    • Health Policy and Management
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    • v.22 no.2
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    • pp.225-248
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    • 2012
  • Community Health Planning has been used in public health centers for over 10 years, but little is known about its effect and how it is utilized by public health centers. This paper examines the effect of Community Health Planning on public health centers'organizational performance through the use of the Structural Equation Modeling(SEM) technique. We conducted e-mail surveys of chiefs, people in charge of planning and other staff members in all the public health centers in the country. The instrument measured self-evaluated levels of Community Health Planning, implementation and the effect on the public health centers. The model of the SEM technique has five latent constructs: requirements of planning, plan formulation, implementation, organizational capacity and performance. The SEM technique validated the instrument used in the study and exhibited a relatively good fit. Results of this study were as follows. First, the requirements of planning have positive effects on plan formulation. Second, plan formulation has positive effects on organizational capacity but plan implementation doesn't. Third, there was no statistically significant path between plan formulation, implementation and performance. Fourth, organizational capacity has positive effects on performance. Consequently, this study revealed that Community Health Planning has a positive influence on organizational performance through organizational capacity.

Status and Needs Assessment of Health Education in Child Daycare Centers (유아기 보건교육 실태와 보건교육 요구도)

  • Ko, Young-Aie;Baek, Hee-Chong
    • Journal of Korean Public Health Nursing
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    • v.22 no.2
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    • pp.237-245
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    • 2008
  • Purpose: The objectives of this study were to conduct assessments of health education status and needs in health education programs in child daycare centers. Methods: An 11-subject instrument was developed to assess health education for children. The Cronbach's alpha of the importance and implementation were found to be .904 and .862. A survey was conducted by mail using a sample of 337 teachers who were working in 71 child daycare centers in a district in Seoul. Results: 26.5% of the respondents reported that they teach health education regularly, and 19.3% of them reported never teach health education. Deficits of material, knowledge, and skill were the principal reasons for difficulties in health education. All of the respondents identified a need for health education, and also that health professionals are the most appropriate people to teach health education. The priorities of needed health education were, in order: sex education, information on community health, and mental health. Conclusion: Health education programs for preschoolers should be developed by health professionals. In health education programs, environmental health should be included, as well as health and illness education.

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