• Journal of Distribution Science
• /
• v.16 no.10
• /
• pp.5-21
• /
• 2018

Purpose - This case study reviews the development history of Lotte Shopping, which has played a key role in modernizing Korea's retail industry. Research design, data, and methodology - Lotte Shopping's expansion to various channel types has been reviewed from the perspective of the resource-based view of strategy. The opening of Lotte Department Store in 1979 signaled the beginning of the modernized distribution system in Korea. Lotte Shopping expanded its business domains to various types of retail channels, such as discount stores, online shopping malls, TV home shopping, convenience stores, supermarkets, home appliances specialty stores and health & beauty stores. Results - Lotte Shopping has been able to maintain high level of customer satisfaction with leading merchandising skills. It has developed mutually beneficial relationship with the partner firms. It has also been a leading firm in implementing corporate social responsibility activities and environment-friendly management. Lotte Shopping has applied advanced information and communication technology to provide customized goods/services. Conclusions - This study summarizes the business environment and new challenges Lotte Shopping faces currently. Lotte Shopping is trying to reinforce the omni-channel strategy, which can create synergy among various distribution channels based on its core competences.

• International Journal of High-Rise Buildings
• /
• v.5 no.3
• /
• pp.205-211
• /
• 2016

This paper addresses the key technologies for supertall building construction based on the Lotte World Tower project in Korea. First, the mega-mat foundation construction technologies are shown, including ultra-low heat concrete, heat of hydration control programs, and the logistics plan. Then, high strength concrete technologies of 50~80 MPa are introduced and discussed within the context of the highest pumping record in Korea at 514.25 meters. Structural design concepts of gravity load and lateral force resistance systems are introduced, along with surveying systems using GNSS and temporary installation plans of special heavy equipment like tower cranes, hoists, and high pressure concrete pumps. If it is possible to coordinate these key technologies and others, optimizing for the building's design and construction, supertall building construction can be successfully completed.

• Magazine of the Korea Institute for Structural Maintenance and Inspection
• /
• v.20 no.2
• /
• pp.18-22
• /
• 2016

• Journal of Distribution Science
• /
• v.13 no.2
• /
• pp.85-94
• /
• 2015

Purpose - This study attempts to examine the impacts of consumers' perceived service convenience of retailers on various service performance metrics such as service quality and customer satisfaction. It also tries to investigate differences in the importance of service convenience dimensions on service performance between a department store and a general super market. Research design, data, and methodology - The four hypotheses in this study were proposed and tested. Two hypotheses were on the causal relationships between service convenience dimensions and service performances (service quality and customer satisfaction). The other two hypotheses were on comparisons for the effects of convenience dimensions on service quality and customer satisfaction between department stores and general super markets. To test the hypotheses, three department store chains (Hyundai, Lotte, and Shinsegae department Store) and three general super markets (E-mart, Homeplus, and Lotte mart) were involved. Overall, 510 usable responses were used. The data were analyzed using regression analysis. Results - The results largely support the hypothesized relationships of the proposed model. The results show that access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive influences on service quality, whereas decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive effects on customer satisfaction. Furthermore, the results show that there are differences between department stores and general super markets in the effects of benefit convenience and post-benefit convenience on service quality as well as the effects of transaction convenience and post-benefit convenience on customer satisfaction. Conclusions - The concept of service convenience is important in retail environments but little is known about this topic in retail literature. Specially, while service convenience dimensions have different impacts on service performance in distinct retail environments, there has been little investigation or comparison between retail types as regards service convenience. This study is the first to test the differences between distinct retail types (department stores and general super markets) on the service convenience-service performance links. Managerially, the findings of this study suggest that the service convenience management of retailers is an important part of successful service performance management. Because it is most important that both department stores and general super markets enhance benefit convenience to improve service performance, managers of both store types need to invest their resources to reduce consumers' perceived time and effort expenditures to experience the retailer's core benefits. Therefore, the results of this study suggest that retail stores should spend human and financial resources to enhance customer perceptions of service convenience, while also considering what constitutes the service outcome in the consumer's mind. Furthermore, the findings suggest that managers need to use different service convenience management tactics in department stores and general super markets. Specifically, managers in general super markets should pay more attention to benefit convenience and transaction convenience to achieve better service performance whereas managers in department stores should concentrate on post-benefit convenience to create customers' positive evaluation.

• Proceedings of the Korea Concrete Institute Conference
• /
• 2009.05a
• /
• pp.309-310
• /
• 2009

This study was performed as the first step of concrete materiaI research(concrete test program)of Lotte Super Tower column shortening research. Total 18 month's creep and shrinkage results were obtained from the test so far. The analysis were conducted using those results by design strength and loading age, and then validated model and equation were proposed from the result analysis and regression analysis. AC I209R Model, Bazant-Baweja B3 Model, CEB MC99 Model, & GL2000 Model, were employed for this study. The main analysis was completed on the total shrinkage strain and compliance.

• Journal of the Korea Institute of Building Construction
• /
• v.18 no.6
• /
• pp.517-525
• /
• 2018

The construction of super tall building which structure is RC and must be certainly considered on column shortening estimation and construction reflected concrete creep has been increased. Regarding the Fck 60~80MPa grade high strength concrete applied in the domestic super tall building project, the mechanical properties and creep deflection according to curing conditions(Drying creep/Basic creep) were reviewed in this research. Results of compressive strength and elastic modulus under sealed curing condition were 5% higher than unsealed condition and difference of results according to the curing condition was increased over time. Autogenous and drying shrinkage tendency showed adversely in the case of high strength concrete. Additionally, creep modulus under unseal curing condition was evaluated 2~3 times higher than sealed condition. Modified model of ACI-209 based on test result was applied to estimate long period shortening of vertical members(such as Core Wall/Mega Column) exactly, it is designed to modify and suggest the optimal creep model based on various data accumulated during construction, in the future.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.5
• /
• pp.2487-2496
• /
• 2013

The main objective of this study is to develop the application system of building code in super-tall building design. In order to improve the design company's qualification in the specialized building project such as super-tall, developing the reasonable application of domestic building code system is one of essential factors. This study show the unique environment required in the super-tall design process and compare the regulation system in domestic building code and international building code, mostly US. By analyzing the building codes of Busan Lotte Tower, this study suggest the addition or modification of building code application for the similar super-tall building design projects.

• 한국태양에너지학회:학술대회논문집
• /
• 2012.03a
• /
• pp.337-344
• /
• 2012

Today, the number of super tall buildings are under construction or being planed in Middle East and Asian Countries. For example the burj Khalifa, the tallest building in the world, is completed in 2008 and the height of that is about 800m. Also, Lotte World Tower is under construction in Korea. External environmental conditions such as wind speed, air temperature, humidity and solar radiation around the super tall building differs according to the building height due to the vertical micro climate change. However, the meteorological information used for AC design of building is obtained typically from standard surface meterological station data(~2m above the ground). In this paper the effect of the building envelope on heating and cooling load in super tall building considering the meteorological changes with height was analyzed with simulation method. As results of this research, the guideline to select the building envelop alternatives for super tall building will be suggested in this paper.

• Journal of the East Asian Society of Dietary Life
• /
• v.21 no.5
• /
• pp.771-778
• /
• 2011

This study surveyed the performance of food styling and recognition and utility properties of menu development for cooks in a super deluxe hotel. The questionnaires developed for this study were distributed to 400 males and females aged 20 and over. A total of 375 questionnaires were used for analysis (93.8%), and statistical analysis was completed using SPSS (version 14.0) for descriptive analysis and ${\chi}^2$-test. The most important item in food styling was 'harmony of food shape' (40.2%), and second ranked was 'harmony of food color' (23.4%). The most difficult item in food styling was 'lack of professional knowledge' (38.3%) followed by 'lack of creativity' (27.7%). In recognition of menu development, the importance of menu development and promotion was 3.82, and personal satisfaction after menu development was 3.29. Important items in menu development were 'taste' (41.8%) and 'use of new ingredient' (28.5%). When using newly developed menu, the ratio of selling new menu was '30~50%' at 42.7%, and the average selling period of new menu was '3~6 months' at 40.5%. For the effect of new menu on sales, 94.1% were aware of this effect, and to actively promote menu development, 'providing incentive' (35.7%), 'training in/out of country' (20.8%), 'self motivation' (17.3%), 'financial support' (14.7%), and 'motive' (11.5%) were all necessary requirements. In order to improve cooking performance, continued education on food styling and menu development along with the company's full support are required. Further, thorough training of employees is needed along with a high quality incentive policy needs to be done. In addition, to make the new menu profitable, an active marketing strategy must be employed, which will require further study.

• Proceedings of the Korea Concrete Institute Conference
• /
• 2008.04a
• /
• pp.857-860
• /
• 2008

This study shows systematic procedures for investigating creep and shrinkage properties of 50, 60, 70 MPa concrete mixes, which were developed by Lotte E&C R&D Ins. for Lotte Super Tower Jamsil. The concrete test was performed both local and foreign laboratory, S-Lab. and CTL Group respectively. The former have done for total five days. The procedures included the followings, specimen fabrication, mold removal, specimen marking, water bath curing, packaging, and shipment. The latter has been doing by CTL within PCA(Portland Cement Association). They are testing on static and dynamic modulus of elasticity, compressive strength, creep & shrinkage, splitting tensile strength. In the case of creep and shrinkage, the test will be doing for 18 months according to each loading age.