• 제목/요약/키워드: Logistics Service Center

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고객서비스를 고려한 물류센터의 시장영역 (Market Area of Distribution Center concerned with Customer Service)

  • 오광기;이상용
    • 산업경영시스템학회지
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    • 제24권66호
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    • pp.37-45
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    • 2001
  • Because the structure of the economy is being changed from product-oriented and company-centered economy to service-oriented and customer-centered economy, and the market competition is varying with the competition of non-price factors, the importance for customer service of logistics system is being increased. Thus, the level of customer service should be represented as an element of the logistics decision and the facility location decision. The level of customer service provided by logistics system has an effect on customers\` purchase decisions, hence on the market demand. That is, the market demand is elastic for customer service as it is influenced by product price. Considering the effect of customer service on demand, this study develops the market area which each facility will serve. That area is circular, and distance norm is considered Euclidean and Rectilinear (or Manhattan) distance norm. The market demand for product at a particular area is affected by the level of customer service that facility provides, and the relationship between the market demand and the level of customer service is represented with a mathematical function.

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The Evaluation of Location Competitiveness for International Logistics Center: Case of Northeast Asia

  • Kang, Dal-Won;Kim, Si-Hyun
    • 한국항해항만학회지
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    • 제39권5호
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    • pp.423-429
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    • 2015
  • The expansion on the scale of international trade and rapid economic growth in Northeast Asia have caused intense competition among global companies for securing international logistics center in Northeast Asia. Analyzing location competitiveness for international logistics center in Northeast Asia, this paper aims to extract implications for enhancing locational competitiveness. Employing the relative importance among location selection factors extracted from AHP analysis in prior study, we evaluated the major five port-cities in Northeast Asia including Busan, Gwangyang, Shanghai, Qingdao and Tokyo. In the evaluations, Shanghai (3.926) ranked as the first, followed by Busan (3.859), Qingdao (3.555), Tokyo (3.013) and Gwangyang (2.915). Furthermore, the causal relationships between determinants for location choice decision (logistics factor, cost factor, market factor, service factor and environmental factor) and dependent variables (competitiveness of international logistics center, potentiality to growth, present intention to move into and future plan to move into) were analyzed to provide implications. Results provide useful insights for further improvements, and helps strategic agenda for future development of port-cities.

Analytic Hierarchy Process Modelling of Location Competitiveness for a Regional Logistics Distribution Center Serving Northeast Asia

  • Kim, Si-Hyun;Lee, Kwang-Ho;Kang, Dal-Won
    • Journal of Korea Trade
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    • 제24권3호
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    • pp.20-36
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    • 2020
  • Purpose - As the global product network expands through both internationalization and diversification of the multimodal transportation system, corporate strategies have shifted to emphasize the importance of a high value-added international logistics system. To guide policies and strategies to attract relevant industries, this study aims to analyze the location competitiveness of regional logistics distribution center to serve Northeast Asia. Design/methodology - Multi-criteria techniques are considered to offer a promising framework for evaluating decision-making factors. This paper employed an analytic hierarchy process to analyze the hierarchal structure of determinants for selecting the location of a regional logistics distribution center. Adopting both qualitative and quantitative evaluations, this study suggest political implications for a regional logistics distribution center development, such as the direction of political support, service differentiation and infrastructure development. Findings - This study developed a location competitiveness evaluation model, based on the case study of the major port-cities in Northeast Asia. Evaluation model incorporates five factors underpinning 17 components extracted using factor analysis. The results revealed that the logistics factor is the most significant factor for evaluating the competitiveness of a regional logistics distribution center. The remaining factors were market, costs, and services environment. Comparing qualitative and quantitative evaluations, results provide useful insights for a regional logistics distribution center development in Northeast Asia. Originality/value - This study revealed differences between qualitative and quantitative evaluations. The finding implies that prior works on evaluation models of competitiveness has not successfully measured the gap between quantitative data and expert' evaluations. To overcome this limitation, this paper considered both actual data such as actual distance, cost, the number of companies located, and expert opinions.

물류거점 변경에 따른 크로스-도킹 거점 입지 선정에 관한 연구 (A Study on Selection of Cross-Docking Center by Changing the Logistics Location)

  • 이인철;이명호;송정은;김내헌
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 2006년도 춘계공동학술대회 논문집
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    • pp.1754-1757
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    • 2006
  • Recently many firms operate a cross-docking center in addition to run a distribution center to reduce logistics costs and maintain or enhance logistics service. However, it is true that many firms just operate their cross-docking centers as they are without any change, in spite of that the location of the cross-docking center should be changed and operated when the location of distribution center is changed and moved. This study presents the method that re-selects the location of the cross-docking center when the existing distribution center is changed. Describing the operation environment to apply the cross-docking system and the selection criteria of the cross-docking center under the environment of changeable logistics network, we define the simulation model which can analyze and select the location of the cross-docking center applied to a logistics field. The simulation model presents experiential algorithm selecting the location with the data of the demand point such as volume, transportation costs, and delivery distance.

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4차 산업혁명시대의 스마트 유통물류센터 구축방향에 관한 연구 (A Study on the Establishment Direction of Smart Distribution Logistics Center in the era of the Fourth Industrial Revolution)

  • 박정현;오재균;김동명;여기태
    • 디지털융복합연구
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    • 제17권2호
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    • pp.59-71
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    • 2019
  • 본 연구는 4차 산업혁명 시대에 스마트 유통물류센터 구축 요인을 파악하고, 요인별 중요도를 산출하는 것을 연구의 목적으로 한다. 연구 방법론은 전문가의 지식을 효과적으로 추출할 수 있는 CFPR(Consistent Fuzzy Preference Relations)법을 사용하였다. 연구결과, 대요인(Principle factors)에 "서비스"가 0.271로 가장 우선적으로 고려해야 하는 요인으로 분석되었고, 다음으로는 인프라(0.254), 정보시스템(0.247), 장비(0.228)순으로 나타났다. 한편, 세부 요인별(Detailed factors)로 보면 "신뢰성"요인의 중요도가 0.091로 가장 높게 나타났으며, 이어 "정보시스템의 가시성"(0.076), "인프라의 공간고도화"(0.075), "입지"(0.074) 그리고 "서비스의 만족도"(0.073) 순으로 높게 평가되었다. 본 연구는 스마트 유통물류센터에 대한 구축방향을 제시하였다는 점에서 시사점을 갖는다.

물류센터 표준 관리 모델 구축 방안 연구 (A Study on Standard Management Model for The Logistics Center)

  • 김인규;최훈영;백선우;강경식
    • 대한안전경영과학회지
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    • 제17권3호
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    • pp.221-229
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    • 2015
  • The economy is advancing at quite a bit is the role of the Distribution Center, a rise is evolving and mullyuryang Any existing storage facilities were not creating added value from contact with the customer service centers play the role. In order to increase its market competitiveness also pl approach to three in order to enforce cost savings and run. But by industry, the goods, operating characteristics of the cooperating in order to differentiate themselves with the operating process of improvement of operating system, including costs and took lots of time of service.Quality is lower ; all were missing. Such logistics centers, standard management model to address a little bit problem with highest academic. I want to try send it to, each product-category's industrial and business forms, standardisation is really a difficult situation, current study is further progress all you if you are The process managed to turn component is sure that we will be able to be judged.

서비스수준을 고려한 GIS기반의 차량 운송시스템 (Design of a GIS-Based Distribution System with Service Consideration)

  • 황흥석;조규성
    • 경영과학
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    • 제18권2호
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    • pp.125-134
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    • 2001
  • This paper is concerned with the development of a GIS-based distribution system with service consideration. The proposed model could be used for a wide range of logistics applications in planning, engineering and operational purpose for logistics system. This research addresses the formulation of those complex prob1ems of two-echelon logistics system to plan the incorporating supply center locations and distribution problems based on GIS. We propose an integrated logistics model for determining the optimal patterns of supply centers and inventory allocations (customers) with a three-step sequential approach. 1) First step, Developing GIS-distance model and stochastic set-covering program to determine Optimel pattern of supply center location. 2) Second step, Optimal sector-clustering to support customers. 3) Third step, Optimal vehicle rouse scheduling based on GIS, GIS-VRP In this research we developed GUI-tree program, the GIS-VRP provide the vehicle to users and freight information in real time. We applied a set of sample examples to this model and demonstrated samp1e results. It has been found that the proposed model is potentially efficient and useful in solving multi-depot problem through examples. However the proposed model can provide logistics decision makers to get the best supply schedule.

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경제발전에 따른 중국의 물류허브화 전략에 관한 연구 (A Study on Logistics Hub Strategy of China based on Economic Development)

  • 오문갑
    • 통상정보연구
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    • 제12권3호
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    • pp.197-221
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    • 2010
  • China has experienced repid economic growth since it opened its economic market. Apparently, China tends to follow the worldwide trends and it plans to play a leading role in the world. As China has become a global manufacturing center as well as a manufacturing powerhouse with its high economic growth rate, China's logistics industry has entered a stage of fast growth and the demand of logistics infrastructure and third party logistics service are increasing rapidly. This study is to present some efficient entering strategies of Korean logistics firms in China by examining the current situations of logistics industry in China and some business strategies of international logistics firms in China. From the research which sees consequently investigated a various policy, a system and a law about chinese logistics industry and present condition of the Chinese goods enterprise and instance analysis of the large Chinese corporation that branch out to undeveloped markets led and a Chinese logistics industry and problem point escape hereafter the heightening of competitiveness plan which is rational under presenting boil.

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GIS와 GOSST를 이용한 물류센터의 입지선정에 관한 연구 (The Study of Selecting of Logistics Distribution Center Using GIS and GOSST)

  • 오성록;김연진;차주일;이홍철
    • Journal of Information Technology Applications and Management
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    • 제18권4호
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    • pp.81-93
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    • 2011
  • By using GOSST theory, this paper models SSCFLP taking FLP, capacity of the facilities, single source capacitated limitation level and service enhancement issues into consideration. GOSST theory is strongly suggested as the solution procedure for these issues. We have used clustering of Center of Gravity method using the case study of the company S and then, took a heuristic GOSST measure in the alternative selection process. As a result, the research finds an alternative solution that both meets the satisfactory level of service and achieves consistent distribution capacity. When using this modeling, especially, to select the location of the logistics distribution center, the efficiency of current facilities is maximized while offering the minimum geometric distance for the alternative. Also, we can expect that the illustrated model and alternative solution can be applied to architecture of distribution system, to selection of telecommunication system locations for wireless network and to relocation of related facilities due to their sensitivities to location and weight.

제3자물류 서비스 품질 평가를 위한 AHP의 적용에 관한 연구: 화주기업의 관점에서 (Application of the AHP for Evaluating Third-Party Logistics Service Quality: Shipper's Perspective)

  • 소순후
    • 한국항만경제학회지
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    • 제21권3호
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    • pp.259-270
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    • 2005
  • This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) providers. For this, 3PL service quality is conceptualized and measured using SERVQUAL's five dimensions such as tangibles, reliability, responsiveness, assurance and empathy. Then, the AHP method is applied to determining the relative importance of five service quality dimensions and eventually selecting the best 3PL provider. Finally, this study conducts an empirical case study on four companies providing 3PL services in Korea to demonstrate the basic idea suggested in this paper. The results obtained in the present study indicate that responsiveness to customers is the most important factor perceived by 3PL customers and 3PL C is the best 3PL provider according to the overall service quality scores. In contrast to some previous researches, this study examined issues of service quality from the perspective of 3PL customers as opposed to the perspective of 3PL providers. In order for this study to be more complete, future research is needed in establishing a set of metrics to quantify each dimension of 3PL service quality proposed.

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