• 품질경영학회지
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• 제32권3호
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• pp.182-197
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• 2004

In this paper we propose a new method of evaluating customers' service quality using triangle fuzzy numbers and semantic differential scale. These two parameters are useful for quantifying the customers' linguistic variables and subjective judgements. We define the Service Quality(SQ) as the ratio of the expected and perceived service and address the Agreement Rate(AR) calculated from the hamming distance in order to define the Service Rate(SR) as the geometric mean of the SQ and AR. Using the SR in the analysis of service attributes provides more appropriate to measure the customers' service quality and to establish a creative service policy for competitive service quality improvement.

• 한국지능시스템학회:학술대회논문집
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• 한국퍼지및지능시스템학회 1998년도 The Third Asian Fuzzy Systems Symposium
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• pp.517-521
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• 1998

DEA(data envelopment analysis) is a non-parametric technique for measuring and evaluating the relative efficiencies of a set of entities with common crisp inputs and outputs. In fact, in a real evaluation problem input and output data of entities often flucturate. These fluctuating data can be represented as linguistic variables characterized by fuzzy numbers. Based on a fundamental CCR model, a fuzzy DEA model is proposed to deal with fuzzy input and output data, Furthermore, a model that extends a fuzzy DEA to a more general case is also proposed with considering the relation between DEA and RA (regression analysis) . the crisp efficiency in CCR modelis extended to an L-R fuzzy number in fuzzy DEA problems to reflect some uncertainty in real evaluation problems.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제4권1호
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• pp.12-17
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• 2004

This study is designed to grope for logical methods in the decision-making process of human beings such as creation and analysis. With this in mind, the paper worked with a process where the designers of a design team gather and analyze their opinions in a design process to decide on the HVAC system of buildings. The paper introduced the fuzzy theory, or one of the methods to quantitatively describe language values with ambiguous features, suggesting a method to determine the judgement and suggestion values of the HVAC designers with the characteristics of language variables as the values of design factors greatly influencing the HVAC system. As a result, the paper tested the possibility of the fuzzy system as a logical method to gather the judgement of HVAC designers in a stage of HVAC type selection exerting a great influence on the experience and judgement of the designers and having powerful linguistic features and to determine an appropriate HVAC type which can satisfy the suggested values of related design factors.

• Journal of Mechanical Science and Technology
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• 제14권11호
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• pp.1206-1215
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• 2000

This paper introduces the application of evolutionary fuzzy modeling (EFM) in constructing global function approximations to subsequent use in non-gradient based optimizations strategies. The fuzzy logic is employed for express the relationship between input training pattern in form of linguistic fuzzy rules. EFM is used to determine the optimal values of membership function parameters by adapting fuzzy rules available. In the study, genetic algorithms (GA's) treat a set of membership function parameters as design variables and evolve them until the mean square error between defuzzified outputs and actual target values are minimized. We also discuss the enhanced accuracy of function approximations, comparing with traditional response surface methods by using polynomial interpolation and back propagation neural networks in its ability to handle the typical benchmark problems.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제1권1호
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• pp.44-49
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• 2001

For minimum phase systems, the conventional fuzzy logic controllers (FLCs) use the error and the change-of-error as fuzzy input variables. Then the control rule table is a skew symmetric type, that is, it has UNLP (Upper Negative and Lower Positive) or UPLN property. This property allowed to design a single-input FLC (SFLC) that has many advantages. But its control parameters are not automatically adjusted to the situation of the controlled plant. That is, the adaptability is still deficient. We here design a single-input direct adaptive FLC (SDAFLC). In the AFLC, some parameters of the membership functions characterizing the linguistic terms of the fuzzy rules are adjusted by an adaptive law. The SDAFLC is designed by a stable error dynamics. We prove that its closed-loop system is globally stable in the sense that all signals involved are bounded and its tracking error converges to zero asymptotically. We perform computer simulations using a nonlinear plant and compare the control performance between the SFLC and the SDAFLC.

• 제어로봇시스템학회논문지
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• 제3권5호
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• pp.490-496
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• 1997

This paper describes a new process-plan selection method using a modified Fuzzy Quantification Theory(FQT). The problem of process-plan selection can be characterized by multiple attributes and used subjective, uncertain information. Fuzzy Quantification Theory is used for handling such information because it is a useful tool when human judgment or evaluation is quantified via linguistic variables, and the proposed method is concerned with the selection of a process plan by derivation of the values of categories for each attribute. In this paper, a modified Fuzzy Quantification Theory(FQT) is described and the procedure of this approach is explained and examples illustrated.

• International Journal of Contents
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• 제8권3호
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• pp.26-33
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• 2012

The animal naming test (ANT) is known to be influenced not only by age, gender, and education but only by ethnicity, culture, and language. Thus, population-specific norm considering these variables needs to be developed for Korean-speaking elderly. We evaluated 185 healthy elderly people with five measures. Education was the single statistically independent correlate of the total number of words ($R^2$ = .312, p = .038). After adjusting for education, there was slightly significant negative correlation (r = -.215, p = .049) between age and total number of words. Mean number of words produced was $13.71{\pm}3.09$. The production frequency was negatively correlated with the typicality rating (r = -0.41, p < .05). The concrete and exact scoring rule could be set up in the comparison of naming performance between a normal and patient with neuro-linguistic disorder and its data could be utilized in a differential diagnosis for patients with neurological disorders.

• 산업경영시스템학회지
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• 제27권3호
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• pp.66-74
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• 2004

In this paper the authors presents a new method, named FR-SERVQUAL, of evaluating perceived service quality in Public Sectors, using triangle fuzzy numbers and semantic differential scale. By conventional quantification methods, it is not easy to express the notion of a linguistic variables and customers' subjective judgements. In contrast to the conventional PZB methods which express the customers' perception of quality as a function of gap between the expected and perceived service, this paper suggests to use the ratio of the two. Through an application example, this paper shows that the current FR-SERVQUAL approach provides a more realistic way of measuring service quality compared to existing methods.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제12권1호
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• pp.248-268
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• 2018

The performance of smartphone applications are usually constrained in user interactions due to resource limitation and it promises great opportunities to improve the performance by exploring the smartphone built-in and embedded sensing techniques. However, heterogeneity in techniques, semantic gap between sensor data and usable context, and complexity of contextual situations keep the techniques from seamless integration. Relevant studies mainly focus on feasibility demonstration of emerging sensing techniques, which rarely address both general architectures and comprehensive technical solutions. Based on a proposed functional model, this investigation provides a general architecture to deal with the dynamic context for context-aware automation and decision support. In order to take advantage of the built-in sensors to improve the performance of mobile applications, an ontology-based method is employed for context modelling, linguistic variables are used for heterogeneous context presentation, and semantic distance-based rule matching is employed to customise functions to the contextual situations. A case study on mobile application authentication is conducted with smartphone built-in hardware modules. The results demonstrate the feasibility of the proposed solutions and their effectiveness in improving operational efficiency.

• Journal of Advanced Marine Engineering and Technology
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• 제20권2호
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• pp.101-101
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• 1996

This paper presents the linearized fuzzy modeling technique of nonlinear dynamical system and the stability analysis of fuzzy control system. Firstly, the nonlinear system is partitionized by multiple linear fuzzy subcontrol systems based on fuzzy linguistic variables and fuzzy rules. Secondly, the disturbance adaptaion controllers which guarantee the global asymptotic stability of each fuzzy subsystem by an optimal feedback control law are designed and the stability analysis procedures of the total fuzzy control system using Lyapunov functions and eigenvalues are discussed in detail through a given illustrative example.