• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.5-26
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• 2000

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the study was summarized as follows: First, the factors on satisfaction of library service revealed 12 factors such as access of information, quality of employees, suitable collections, issues related to civil petitions, equipments and facilities, timeliness, operating hours, use of information technology, library user education, reference service, public relation and individual service. Second, the factors of library service on customer satisfaction showed the following primary factors: suitable collections, issues related to civil petitions, access of information, equipments and facilities, timeliness, public relation, reference service, operating hours, and individual service. Third, the components of library service on customwe satisfaction showed the following primary components: availability, the number of books and journals, facilities of air conditioning, public relation, usefulness of retrieval system, waiting time for Internet use, operating hour, speed of repairs, receipt of civil petitions, use of non-book materials.

• Journal of the Korean Society for information Management
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• v.28 no.3
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• pp.179-195
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• 2011

The purpose of this study is to investigate the implications that GIS(Geographic Information Systems) can have in public library collection selection and service development from a marketing perspective. GIS is a computer system capable of assembling, storing, manipulating, and displaying geographically referenced information. Through the understanding and utilization of GIS, we can collect geographical, transportation, political, legal, demographic, economic, social, cultural, educational, and recreational information of the community. Public libraries can utilize GIS for market research, including customer analysis to select library collection and develop library service based on library users' needs. As a result, public libraries can find a way to make a lasting relationship with users which is the final goal of marketing activities.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.3
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• pp.9-28
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• 2014

As a new library system, the 'human library', in which a man becomes an information resource, provides a library service through face-to-face communication in delivering knowledge and information to users. Since the human library exchanges information with 'human books', it shows some characteristics that are different from traditional library services and connotes some meanings as a new library service. In that, this study focuses on the human library of Seongbuk-Gu, Seoul. Specifically, in order to enhance our understanding of the human library, this study looks into the theoretical underpinnings and the background of human library in Seongbuk-Gu, examines the case of the human library in Seongbuk-Gu, analyzes the factors that influence the human library, and makes some suggestions for improvement.

• Journal of Korean Library and Information Science Society
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• v.49 no.1
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• pp.99-122
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• 2018

The Korean government has established a plan on the 'service operating system of public libraries', which divides the local libraries into a central library, regional libraries, and small branches. However, due to the low interest of the libraries and, above all, the structural problems caused by the dualization of the library administrative bodies, no action plans have been developed. This study intends to propose an integrated operating system for public libraries in Busan metropolitan and to design specific roles and functions according to the library status. To the ends, this study examined the Korean government's plan for public library operation, analyzed the operation cases of foreign public libraries, and finally suggested the detailed action plan of an integrated operating system based on the case of Busan Metropolitan City. The data were collected from literature review and on site field survey, supplemented by e-mail inquiry and official statistical information.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.1
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• pp.71-88
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• 2020

The purpose of this study is to propose the improvement strategies for policy information services of National Library of Korea, Sejong through analysis of their current status and problems. For the study, we conducted interviews with service providers and users and identified some issues in provision and use of the services. Specifically, we found problems of service provision system characterized by dualization and decentralization, and further identified specific issues with provision of individual services. Moreover, the interviews with service users suggested user types, user perception of the service, and problems in the use of individual services. Based on the findings, we proposed improvement strategies in six aspects: collection, services, organization, system, promotion, and cooperation. We hope these strategies contribute to vitalizing the policy information services of National Library of Korea, Sejong.

• Journal of Convergence Society for SMB
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• v.6 no.4
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• pp.131-136
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• 2016

By providing Asp or Client/Server method, most library system service proposal has a problem that is hard to manage and high cost across the software like high cost of hardware and software license, installation and distribution, purchasing cost, upgrade, customization, problem management etc. As proposed in order to solve this problem, smart library system that supporting multi-tenant environment realized on-demand mode that is a simple and little initial investment costs and possible for low cost IT service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.63-79
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• 2011

This study tried to provide users with customized services by applying the CRM theory of the MyLibrary functions of the academic library system. The first data were collected through documentary survey and homepage survey, and case study of domestic and overseas college libraries was performed and 3 systems among academic library systems were selected to conduct a survey with their librarians and users of the academic libraries. It was found that librarians in charge of each function of services didn't much utilize information data of users created in the MyLibrary functions. As for an improvement method, it was suggested that systematic management to raise recognition on CRM and utilize it as feedback data is required in order to provide high quality services as well as customized information services to users based on data created in MyLibrary.

• Journal of Korean Library and Information Science Society
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• v.14
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• pp.99-120
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• 1987

This paper tries to a n.0, pply the concept and process of marketing which have been developed in profit sector to library management. Since the end of 60's certain marketing researchers, among them Kotler, Levy, and Shapiro have advanced the theseses that marketing is not just a business organization as well. Recently libraries have been interested in markeing also. Marketing is a concept of sensitively serving and satisfying human needs through voluntary exchanges of value. Library is a value exchange system in which library service is exchanged with community's patronage. In order for library user to involve in the value exchange system voluntarily, library should analyze user's needs and offer products satisfying the needs. For doing this, library should understand marketing. In this paper, author introduces the marketing concepts and process, tries to show how to a n.0, pply the key concepts and process to public library management. The needs of marketing in library sector, the effectiveness and barriers in a n.0, pplying marketing to library also discussed.

• Journal of Korean Library and Information Science Society
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• v.38 no.3
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• pp.297-320
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• 2007

This study examined the main concepts of SOA and Web Services, and conducted technical analysis of major Web Services protocols such as SOAP, REST, SRW/U, and OAI-PMH that realize SOA, and suggested examples of SOAP and REST based Web Services establishments in foreign and domestic libraries respectively. In addition, it introduced application examples of Library 2.0 using Web 2.0 technology in foreign and domestic libraries and suggested how to apply SOA based Web Services protocol in Library 2.0. Finally, it proposed how to put Library 2.0 into practice applying meta-searching system integrating library OPAC, online bookstores, web portal sites and library union catalogs using REST based Open API.

• Management & Information Systems Review
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• v.9
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• pp.1-23
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• 2002

The Information System is now becoming a very important part of our livers. It encompasses technical and spactial characteristics that are much more different from the order information systems used up until now. Therefore, as various fields within the Information Center are researched, the proper usage of those fields must be well thought-out. This study presents the application of quality management systems in Library, Korea. The purpose of this study is to build a framework of improving the management system and planning and performing the service of high quality in Library. To achieve this goal, a theoretical approach was tried through the previous study and the performed with the subject of the 4 steps by Damming' quality management theory. This study may enable domestic organizations to draw up a concrete and practical plan in Library.