• 제목/요약/키워드: Legal Service

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QFD를 이용한 기업 법무 서비스 품질 측정 및 개선에 관한 연구 (A Study on Measurement and Improvement of Service Quality using QFD in the Law Firm Industry)

  • 표인수;이재광
    • 지식경영연구
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    • 제17권2호
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    • pp.1-26
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    • 2016
  • As entry barriers at the legal service market in Korea have been recently lifted, the legal service market has dramatically changed from a seller's market to a buyer's market. Externally, the Korean legal service market has been open to foreign law firms and internally, lawyers graduating from law schools have been increasing. In addition, as even the general public can easily access, through the official sites of government organizations, to the basic legal information such as laws and judicial precedents, the degree of information asymmetry has also decreased. These phenomena require the legal service industry to be a more client-oriented and more quality-oriented one. Having said that, legal service providers also need to continue to make strenuous efforts to measure and improve the service quality from the customers' perspective. Under these circumstances, this study introduced a certain type of model which may be of help of measuring and improving the quality of legal service of law firms, in particular, with a focus on those firms providing corporate legal service. This study used a Quality Function Deployment (QFD) in order to measure and thereby improve the quality of corporate legal service in the law firm industry. Above all, this study showed, by using SERVQUAL, each and every service attributes of quality measurement of the corporate legal service and also calculated the degree of importance of service quality at each process of providing corporate legal service. Next, this study introduced all supporting factors necessary for the provision of corporate legal service and calculated the degree of importance of each and every supporting factors in the service process. This study may be of help to provide the substantial and systematic approaches to the corporate legal service providers who would like to set up a certain methods of measuring and further improving the quality of corporate legal service from the customers' perspective.

A study on legal service of AI

  • Park, Jong-Ryeol;Noe, Sang-Ouk
    • 한국컴퓨터정보학회논문지
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    • 제23권7호
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    • pp.105-111
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    • 2018
  • Last March, the world Go competition between AlphaGo, AI Go program developed by Google Deep Mind and professional Go player Lee Sedol has shown us that the 4th industrial revolution using AI has come close. Especially, there ar many system combined with AI hae been developing including program for researching legal information, system for expecting jurisdiction, and processing big data, there is saying that even AI legal person is ready for its appearance. As legal field is mostly based on text-based document, such characteristic makes it easier to adopt artificial intelligence technology. When a legal person receives a case, the first thing to do is searching for legal information and judical precedent, which is the one of the strength of AI. It is very difficult for a human being to utilize a flow of legal knowledge and figures by analyzing them but for AI, this is nothing but a simple job. The ability of AI searching for regulation, precedent, and literature related to legal issue is way over our expectation. AI is evaluated to be able to review 1 billion pages of legal document per second and many people agree that lot of legal job will be replaced by AI. Along with development of AI service, legal service is becoming more advanced and if it devotes to ethical solving of legal issues, which is the final goal, not only the legal field but also it will help to gain nation's trust. If nations start to trust the legal service, it would never be completely replaced by AI. What is more, if it keeps offering advanced, ethical, and quick legal service, value of law devoting to the society will increase and finally, will make contribution to the nation. In this time where we have to compete with AI, we should try hard to increase value of traditional legal service provided by human. In the future, priority of good legal person will be his/her ability to use AI. The only field left to human will be understanding and recovering emotion of human caused by legal problem, which cannot be done by AI's controlling function. Then, what would be the attitude of legal people in this period? It would be to learn the new technology and applying in the field rather than going against it, this will be the way to survive in this new AI period.

저자 키워드와 초록 분석을 통한 법학사서 연구동향 분석 (An Analysis of Research Trends in Law Librarians through Author Keywords and Abstract Analysis)

  • 이세나;이성신;백수민
    • 한국문헌정보학회지
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    • 제58권2호
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    • pp.2-31
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    • 2024
  • 이 연구는 국외에서 진행된 법학사서 관련 연구의 연구 동향을 확인하여 국내 법학 사서 관련 논의의 필요성과 주제 확장을 제안하기 위해 진행하였다. 이를 위해 국외에서 진행된 법학 사서 관련 연구를 수집하여 저자 키워드와 초록을 분석하였다. 분석 결과 법학 사서의 주요 역할이 법률 연구 지원 서비스, 법률 정보 서비스, 교육 서비스임을 확인하였으며 또한 법률 연구 환경의 변화에 따른 법학 사서의 역할 변화, 법학 사서의 전문성과 역량 강화에 대한 주제들이 논의됨을 확인하였다. 이러한 분석 결과를 바탕으로 국내 법학 사서와 관련되어 논의되어야 하는 주제와 방향성을 제안하였다.

수용자에 대한 법률정보봉사에 관한 연구 (A Study on the Legal Information Services for Prisoners)

  • 홍명자
    • 한국도서관정보학회지
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    • 제38권4호
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    • pp.499-528
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    • 2007
  • 본고는 교도소에 수감된 수용자의 기본권을 보장하기 위한 방편으로서 교도소도서관의 설치와 수용자에 대한 법률정보봉사를 제시하고, 이러한 주장을 뒷받침하기 위하여 미국의 제도를 살펴보았다. 법률정보봉사가 정착되기까지의 과정에 대해 법원의 판례를 중심으로 하여 시대 구분하여 분석하고, 법률정보봉사를 하기 위한 기본 여건으로서 법률장서, 인적요소, 공간과 시설 및 이용시간에 대하여 고찰하였다.

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Features of Administrative Liability for Offenses in the Informational Sphere

  • Iasechko, Svitlana;Kuryliuk, Yurii;Nikiforenko, Volodymyr;Mota, Andrii;Demchyk, Nadiia;Berizko, Volodymyr
    • International Journal of Computer Science & Network Security
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    • 제21권8호
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    • pp.51-54
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    • 2021
  • The article is devoted to the study of the features of administrative liability for offenses in the informational sphere, the definition of the concept and features. Based on the examples of implementation of instruments of European legislation into the national legal system and examples of national legal practice, the authors have identified the features of informational and legal sanctions aimed at restricting the rights of access of subjects to information, prohibiting them to disseminate certain information, restricting the rights to disseminate certain information, and suspending informational activities. It has been substantiated that the administrative liability for informational offenses as a protective legal institution is created to contribute to the solution of such acute problems of legal support of human and society interests in the new informational dimensions.

법조인의 법률정보 이용에 관한 연구 (A Study on the Usage of Legal Information by Korean Legal Practitioners)

  • 김광진
    • 한국정보관리학회:학술대회논문집
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    • 한국정보관리학회 1997년도 제4회 학술대회 논문집
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    • pp.135-138
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    • 1997
  • The purpose of this research is to analyze the usage of foreign legal information by Korean legal practitioners according to the field of legal service being provided. Among professional fields that showed a significant difference. legal information of commercial firms and banking was most searched from U.S. legal information, actions and arbitration was most highly sought for in Japanese legal information, and legal information of England was most frequently used for maritime field, but a significant difference was not shown for that of labor.

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국제중재의 산업별 유의성 연구 (A Study of Industrial Significance on International Arbitration)

  • 손승표;김기홍
    • 한국중재학회지:중재연구
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    • 제27권4호
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    • pp.115-131
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    • 2017
  • The purpose of this paper is to consider key issues and to categorize international arbitrations on industrial significance. Thus this study focused on synthesizing industrial significance, retaining international competitiveness, and securing national implications of international arbitration as a legal service trade system. To obtain these goals, the liberalization of international arbitration proxy service, invitation of international arbitration board regional offices such as PCA to AAA-ICDR, and drawing of international mediation institutions to invigorate the legal service market should be exerted. To revitalize the international arbitration, it would be renounced the control rights of economy-related disputes with internationalism while policies should be improved to enhance the execution of arbitration agreements and awards. It is emphasized the necessities of the process through the institutional mediation agency to resolve more court mediation and international dispute cases, and to handle international arbitration cases after training professional legal experience through cooperation with international arbitration boards such as LCIA, ICC, AAA, and PCA. Ultimately, to revitalize the international arbitration, the industrial significance of arbitration should be analyzed and the critical industrial influence of arbitration such as in the semiconductor, petrochemistry, and ICT sectors should be expanded to gain the competitiveness of the global legal service market with the assistance of institutional complementary measures.

서비스 품질과 신뢰가 고객만족에 미치는 영향 -법무사의 법률서비스를 중심으로- (Influence of Service Quality and Trust on Customer Satisfaction in Judicial Agents's Service)

  • 엄희열;이성호;김제숭
    • 품질경영학회지
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    • 제40권4호
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    • pp.513-530
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    • 2012
  • Purpose: The requirement for legal services is going up by modern people living in the era of complexity and variety who want to resolve legal conflicts between individuals and improve their personal rights. Methods: In this study, we used both literature and empirical researches to achieve our goals. In literature research, concept of service quality, method of measuring service quality, and dimension of service quality were explored, relationship among service quality, customer satisfaction, and customer loyalty and hypothesis was made based on the above, and tested. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the data collected from 252 customers of Judicial Agents's Service. Results: This result is not consistent with that of advanced study; it was found that service has significant influence on customer trust, and the trust also has significant influence on customer satisfaction and loyalty. Conclusion: This study has limitations in terms of restricted service sectors and measuring methods. For this reason, the followings are needed to be considered for interpretation and generalization of the study results. We believe that further studies are needed to investigate other service areas as well as legal service at the same time, and study target which is limited to Gangwon Province needs to be expanded for more accurate investigation. In addition, in-depth follow-up study should be proceeded considering variables such as customer value, conversion cost, and image of service providers.

가축전염병 분류의 새로운 개편 (Reclassification of an legal communicable disease)

  • 박재명;이종진;곽학구
    • 한국동물위생학회지
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    • 제30권3호
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    • pp.473-480
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    • 2007
  • The legal communicable diseases are classified two group, 62 diseases in the existing domestic animal Infectious disease prevention Act. There is problem that standards of administrative measure are unjustly suspected when infectious disease outbreaks between two groups, Therefore, A reclassification of many diseases should be diversified, the standards of administrative measure at the infectious diseases outbreak should be desired. Also, It suggest that central government should mandate local government to be able to assign legally designated disease about specific endemic diseases.

빅데이터 품질 사례연구 : 법률 서비스 품질 체계 (A Case Study of Big Data Quality in a Legal Tech Service)

  • 박주석;김승현;류호철
    • 한국빅데이터학회지
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    • 제3권1호
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    • pp.33-40
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    • 2018
  • 4차 산업혁명이 일어나면서 각 산업에서 새로운 개념이 탄생되었다. 각 산업의 새로운 개념은 빅데이터를 핵심 인프라로 가정하여 발전하고 있다. 따라서 빅데이터에 대한 품질관리가 점점 중요해 지고 있다. 본 논문에서는 빅데이터 품질 사례 연구를 통하여 빅데이터 품질관리 체계를 제시하고자 한다. 사례 연구를 위하여 새로운 정보기술을 활용한 법률서비스인 리걸테크 분야를 대상으로 하였다. 최근에 구현하고 있는 법무부 생활법률지식서비스를 위한 빅데이터 품질체계를 도출하였다.