• Asia Marketing Journal
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• 제17권2호
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• pp.39-62
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• 2015

Relatively little studies have investigated employee recovery from internal service failure, especially from the employees' perspective. When handling customer complaints, employees must not only deal with legitimate customer demands after a service failure, such as providing an apology, rectifying the problem, and offering compensation, but they must also manage illegitimate dysfunctional customers, who may yell, threaten, and even physically harm the employee. These negative experiences can have strong effects, and employees can exhibit higher levels of stress such as burnout and emotional labor, which have been linked to dissatisfaction, tension and anxiety, reduced performance and effectiveness, and a greater propensity to leave the firm, ultimately leading to negative financial consequences for the firm. These conditions result in internal service failure and create the need to recover employees-in other words, internal service recovery. However, little research has examined this issue so far. The purpose of the current study, therefore, is to investigate the relationship between internal service recovery and employee outcomes. A pre-test, post-test between-subjects experimental design was developed. Participants were 166 part-time students who were working full-time. The average age of the participants was 36.74 years, and 57.50% of them were female. The average length of employment was 13 years. Participants were randomly assigned to one of four groups of approximately equal size. Three of the groups were subjected to an experimental situation involving an internal service failure, while one group was not exposed to failure, thereby acting as a control group. This study contributes to the service marketing literature in several ways. First, the study extends service failure and/or recovery research by examining recovery in an employee context. Second, this study attempts to measure internal service recovery and to empirically demonstrate its relationship to employee outcomes. Third, this investigation emphasizes the managerial importance of internal service recovery. For example, understanding the nature of the relationships between internal service recovery and its consequences can improve the effectiveness and efficiency of managers' resource allocation decisions.

• 동서간호학연구지
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• 제29권1호
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• pp.68-77
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• 2023

Purpose: The purposes of this study were to develop a predictive model and evaluate this model of turnover in hospital nurses. Methods: Participants were 1,565 nurses from a tertiary hospital in South Korea. Descriptive statistics and a decision-tree analysis were performed using the SPSS WIN 23.0 program. Results: The turnover groups were presented in eleven different pathways by decision tree analysis. There were three high-risk groups with a higher turnover rate than the average, and eight low-risk groups with a lower turnover rate. Among them, two low-risk groups had a 0% turnover rate. The groups were classified according to general characteristics such as position, period of temporary position, clinical career at last working unit, total clinical career, and period of leave of absence. The accuracy of the model was 83.2%, sensitivity 63.7%, and specificity 98.1%. Conclusion: This predictive model of turnover may be used to screen the turnover risk groups and contribute for decreasing the turnover of hospital nurses in South Korea.

• 자원환경지질
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• 제56권1호
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• pp.75-85
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• 2023

The potential sources and spatial distribution of heavy metals and polycyclic aromatic hydrocarbons (PAHs) were investigated in the leaf plants of Al-Zubair city. A total of 14 samples of conocarpus lancifolius plant leaf were collected and analyzed for their heavy metals and PAHs content using inductively coupled plasma mass spectrometry (ICP-MS) and a 7890 Agilent capillary gas chromatograph (GC) respectively. Bioaccumulation factor calculation revealed the highest pollution of heavy metals , due to the activity of a petrochemical in the area. The diagnostic ratio of Ant/(Phe+Ant), BaA/BaA+Chr), In/(In+BghiP), Flu/Pyr, FlA/FlA+Pyr), FlA/FlA+Pyr), ∑LMW/∑HMW are commonly used for determining the origin and source of PAHs in various environmental media. The diagnostic ratio indicated the anthropogenic origin. PAHs with five-to-six membered rings were dominant in the plant leaf, which likely results from anthropogenic activities. The leaves of C. lancifolius have a preponderance of high molecular weight PAHs compared to low molecular weight PAHs, indicating a combustion origin (car exhaust, petroleum emissions, and fossil fuel). C. lancifolius leaves are a reliable indication of atmospheric PAHs absorption. The background level of heavy metals in the city (or the near environment) is in the order of Fe > Cu > Ni > Cr. On the other hand, the bioaccumulation in plant leaves showed greater tendencies as follows: Co>Cd>Zn=As>Cu>Mn>Ni>Pb>Cr>Fe. Cobalt showed high bioaccumulation, indicating strong uptake of Co by plant leaves. These findings point to human activity and car emissions as the primary sources of roadside vegetation pollution in Al-Zubair city.

• 천문학회보
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• 제46권2호
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• pp.66.3-67
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• 2021

Low-mass stars form by the gravitational collapse of dense molecular cores. Observations and theories of low-mass protostars both suggest that accretion bursts happen in timescales of ~100 years with high accretion rates, so called episodic accretion. One mechanism that triggers accretion bursts is infalling fragments from the outer disk. Such fragmentation happens when the disk is massive enough, preferentially activated during the embedded phase of star formation (Class 0 and I). Most observations and models focus on the gas structure of the protostars undergoing episodic accretion. However, the dust and ice composition are poorly understood, but crucial to the chemical evolution through thermal and energetic processing via accretion burst. During the burst phase, the surrounding material is heated up, and the chemical compositions of gas and ice in the disk and envelope are altered by sublimation of icy molecules from grain surfaces. Such alterations leave imprints in the ice composition even when the temperature returns to the pre-burst level. Thus, chemical compositions of gas and ice retain the history of past bursts. Infrared spectral observations of the Spitzer and AKARI revealed a signature caused by substantial heating, toward many embedded protostars at the quiescent phase. We present the AKARI IRC 2.5-5.0 ㎛ spectra for embedded protostars to trace down the characteristics of accretion burst across the evolutionary stages. The ice compositions obtained from the absorption features therein are used as a clock to measure the timescale after the burst event, comparing the analyses of the gas component that traced the burst frequency using the different refreeze-out timescales. We discuss ice abundances, whose chemical change has been carved in the icy mantle, during the different timescales after the burst ends.

• 천문학회보
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• 제46권2호
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• pp.40.3-41
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• 2021

Minor mergers leave behind long lived, but extremely faint and extended tidal features including tails, streams, loops and plumes. These act as a fossil record for the host galaxy's past interactions, allowing us to infer recent accretion histories and place constraints on the properties and nature of a galaxy's dark matter halo. However, shallow imaging or small homogeneous samples of past surveys have resulted in weak observational constraints on the role of galaxy mergers and interactions in galaxy assembly. The Rubin Observatory, which is optimised to deliver fast, wide field-of-view imaging, will enable deep and unbiased observations over the 18,000 square degrees of the Legacy Survey of Space and Time (LSST), resulting in samples of potentially of millions of objects undergoing tidal interactions. Using realistic mock images produced with state-of-the-art cosmological simulations we perform a comprehensive theoretical investigation of the extended diffuse light around galaxies and galaxy groups down to low stellar mass densities. We consider the nature, frequency and visibility of tidal features and debris across a range of environments and stellar masses as well as their reliability as an indicator of galaxy accretion histories. We consider how observational biases such as projection effects, the point-spread-function and survey depth may effect the proper characterisation and measurement of tidal features, finding that LSST will be capable of recovering much of the flux found in the outskirts of L* galaxies at redshifts beyond local volume. In our simulated sample, tidal features are ubiquitous In L* galaxies and remain common even at significantly lower masses (M*>10^10 Msun). The fraction of stellar mass found in tidal features increases towards higher masses, rising to 5-10% for the most massive objects in our sample (M*~10^11.5 Msun). Such objects frequently exhibit many distinct tidal features often with complex morphologies, becoming increasingly numerous with increased depth. The interpretation and characterisation of such features can vary significantly with orientation and imaging depth. Our findings demonstrate the importance of accounting for the biases that arise from projection effects and surface-brightness limits and suggest that, even after the LSST is complete, much of the discovery space in low surface-brightness Universe will remain to be explored.

• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2021년도 춘계학술대회
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• pp.230-232
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• 2021

맞벌이 가구와 육아휴직 사용 비율이 높아지면서 혼자서 육아를 할 때 도움을 주는 제품의 수요가 늘고 있다. 특히 혼자서도 어려움 없이 육아하는 데 도움을 주는 아기침대가 많이 요구되고 있다. 따라서 본 논문에서는 사운드 센서를 사용한 Smart 아기 침대의 실시간 모니터링을 제안하였다. 제안한 침대는 사운드 센서를 이용해 아이의 울음 및 상태를 감지하며, 측정된 센서 출력값은 모바일 어플리케이션으로 확인할 수 있다. 사운드 센서 출력값이 일정 수치 이상일 경우 부모의 목소리로 녹음한 자장가와 같은 음성 파일을 재생시키고, 센서 출력값이 일정 수치 이하일 경우 재생 중인 음성 파일은 정지된다. 만약 센서 출력값이 일정 시간이 지난 후에도 계속 존재하는 경우 모바일 어플리케이션으로 팝업 알림이 간다. 이를 통해 아이는 부모의 녹음된 목소리를 통해 안정감과 편안함을 느껴 빨리 진정할 수 있고, 부모는 실시간으로 아이의 상태를 원격으로 모니터링할 수 있다.

• 한국농촌간호학회지
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• 제18권1호
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• pp.57-71
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• 2023

Purpose: This study aims to provide primary data for policy alternatives by identifying the problem of the nursing workforce shortage. Methods: For quantitative data, 446 questionnaires were analyzed. The mean and standard deviation were used for content description. ANOVA analysis and Scheffe? test were used to compare the differences according to the hospital level. For qualitative data, 1:1 in-depth and group interviews were conducted for six participants. Results: The factors nurses prioritized when choosing a workplace were salary, commuting distance, and work-life balance. Clinical nurses cited low wages, heavy workloads, and burnout as the most considerable difficulties in performing their duties. Factors influencing nurse's turnover intention were low wages, unmanageable workload, and rotation to unwanted departments in that order. New nurses tend not to apply to small-medium-sized hospitals, experienced nurses in their 30s-40s leave hospitals due to childcare and shift work difficulties, and nurses in their 50s and older tend to move to nursing homes rather than acute hospital settings. Conclusion: In this study, wage and workload were mentioned as the most critical factors in nurses' workplace selection, job performance difficulties, and turnover intention, so it is necessary to pay attention to this aspect when improving treatment for nurses.

• Safety and Health at Work
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• 제14권2호
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• pp.201-206
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• 2023

Background: Despite workplaces having policies on fire evacuation, many employees still fail to evacuate when there is a fire alarm. The Reasoned Action Approach is designed to reveal the beliefs underlying people's behavioral decisions and thus suggests causal determinants to be addressed with interventions designed to facilitate behavior. This study is a uses a Reasoned Action Approach salient belief elicitation to identify university employees' perceived advantages/disadvantages, approvers/disapprovers, and facilitators/barriers toward them leaving the office building immediately the next time they hear a fire alarm at work. Methods: Employees at a large public United States Midwestern university completed an online cross-sectional survey. A descriptive analysis of the demographic and background variables was completed, and a six-step inductive content analysis of the open-ended responses was conducted to identify beliefs about leaving during a fire alarm. Results: Regarding consequence, participants perceived that immediately leaving during a fire alarm at work had more disadvantages than advantages, such as low risk perception. Regarding referents, supervisors and coworkers were significant approvers with intention to leave immediately. None of the perceived advantages were significant with intention. Participants listed access and risk perception as significant circumstances with the intention to evacuate immediately. Conclusion: Norms and risk perceptions are key determinants that may influence employees to evacuate immediately during a fire alarm at work. Normative-based and attitude-based interventions may prove effective in increasing the fire safety practices of employees.

• 한국식생활문화학회지
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• 제24권6호
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• pp.762-769
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• 2009

In this investigation, 480 high school students attending school in Seoul, Incheon were surveyed for their knowledge of seaweed and their preference of seaweed products provided during school meal service. Female students answered that they preferred seaweed more than male students. When asked to explain their preference for seaweed, most students who preferred seaweed responded 'it is tasty' (82.9%), while those that did not like seaweed responded 'I don't like the texture when chewing it and it is not tasty' (47.8%). Most students reported that they usually eat 'laver', and the number of times that they at seaweed was '3-4 times a week'. The primary place in which they ate seaweed and the place where they feel it had the best taste was a 'house'. The primary source of information regarding seaweed was mass media including TV, newspapers, magazines and the internet (48.8%). With regard to seaweed in school meals, which is offered twice a week, most students reported, 'I eat seaweed and leave it to some extent.' They perceived 'laver' to be most often provided in school meals, and 57.7% reported that their favorite seaweed meal was 'laver'. When asked why they dislike seaweed in school meals, the most common responses were 'I didn't like seaweed the first time I tried it' (27%) and 'Its taste is different from what I eat at home' (24.6%). The most common request regarding seaweed provided in school lunches was for the taste to be improved (48.2%). Evaluation of the preference for seaweed menus in school meals revealed that both males and females had higher preferences of more than 4 points for 'fried laver' and 'broiled laver'.

• 디지털융복합연구
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• 제21권1호
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• pp.1-7
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• 2023

본 연구는 최근 급속한 관광서비스시스템이 변화하여 관광객이 겪는 시간 빈곤감이 관광의 질에 미치는 영향을 탐색적으로 고찰하였다. 최근 '시간 빈곤감(time poverty)'에 우울하다는 호소가 많다. 예를 들면 시간 빈곤의 느낌이 삶의 만족감, 긍정성, 그리고 마음 건강에 부정적 영향을 준다는 연구결과가 있다. 더불어 창의성, 업무 능력, 그리고 인간관계의 질마저 떨어뜨린다는 결과도 있다. 이러한 관점에서 본 연구는 관광서비스시스템 변화에 따른 시간 빈곤감이 관광객의 만족도를 떨어뜨려 관광의 질(Quality)에까지 영향을 미치는 것에 집중하여 문헌 고찰을 하였다. 그 결과, 관광객의 소득수준에 따른 시간 빈곤감 및 이와 관련한 관광의 질 향상 정책을 시행하기 위해서는 소득계층별로 나누어 정부정책과 사업을 세밀하게 기획하고 고려할 필요가 있음을 확인하였다. 이를 통해 정부가 추진하는 근로자의 휴가지원정책에 다양한 시사점을 제공하였다.