• 한국치위생학회지
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• 제17권3호
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• pp.449-463
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• 2017

Objectives: The objective of this study was to identify the relationship between emotional labor and occupational stress of the dental hygienists, and the effects of emotional labor on their occupational stress and health problems including depression, anxiety and sleep. Methods: The survey was conducted using the questionnaires about dental hygienists' working in medical institutions in Busan, Gyeongsangnam-do from August 19th and October 7th, 2016. Total of 225 participants were selected for data analyses. Frequency analysis, t-test, ANOVA, Pearson's correlation coefficient analysis, and regression analysis were conducted using SPSS Windows ver. 21.0 program(SPSS Inc., Chicago, IL. USA). Results: The analysis of the factors affecting emotional labor, occupational stress, anxiety, and sleep by participants' characteristics showed that those with higher education level, work position and annual salary had higher emotional labor. In addition, participants who worked 5 days every other week and were responsible for patient consultation had higher emotional labor. The analysis of correlations among emotional labor occupational stress, anxiety, and sleep showed positive correlations between emotional experience and emotional expression, occupational stress and emotional expression, and anxiety and emotional expression. On the other hand, negative correlation was found between anxiety and emotional experience. Regression analysis was conducted to examine the effect of emotional labor on job stress. Emotional labor was a factor affecting job stress and anxiety. Conclusions: In order to improve emotional control and vulnerability to stress among dental hygienists, intra-organizational training opportunities and mental health care strategies are needed. Additional broad-based studies are required to identify the factors affecting the occupational stress and emotional labor and to develop relevant intervention measures.

• 간호행정학회지
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• 제21권2호
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• pp.212-222
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• 2015

Purpose: This study was conducted to identify correlations in hospital nurses' work environment, emotional labor and happiness index to provide basic resources for nurses' happiness at work. Methods: Resources were gathered from 291 nurses who agreed to participate. Random sampling of nurses in nine hospitals in G-do was done between July 15 and August 14, 2014. Data were analyzed using ${\chi}^2$ tests, independent t-test, One-way ANOVA, Pearson correlation coefficients and multiple hierarchical regression with SPSS/WIN 18.0. Results: Mean scores (scale of 5) were nurses' work environment, 2.81, emotional labor, 3.24, and happiness index, 2.94. There were significant differences on the happiness index for: age, marriage, children, clinical experience, position, payment, and future work plans and a negative correlation between work environment and emotional labor, emotional labor and happiness index but a positive correlation between happiness index and work environment. Happiness index was influenced by work environment, emotional labor, future work plans. Explanatory power of these variables was 26%. Conclusion: Based on the findings of this study, so it is necessary to improve the work environment and reduce the frequency of emotional labor in order to increase the happiness index of hospital nurses.

• 한국직업건강간호학회지
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• 제26권2호
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• pp.65-73
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• 2017

Purpose: The purpose of this study was to identify the effects of emotional labor, compassion fatigue and occupational stress on the somatization of nurses in hemodialysis units. Methods: The sample consisted of 139 nurses in hemodialysis units from a tertiary hospital, a general hospital, a dialysis clinic, and a care hospital in G province. Data were analyzed using frequencies, percentages, means and standard deviations, t-test, ANOVA, Duncan test, Pearson's correlation and hierarchical multiple regression. Results: There were significant correlations of the experience of emotional labor, compassion fatigue and occupational stress with the somatization of nurses in hemodialysis units. Factors influencing somatization intention were 'emotional labor' (${\beta}=.37$, p<.001), which explained 28% of the variance (F=10.00, p<.001). Conclusion: The results of this study indicate that the factor influencing the somatization of nurses in hemodialysis units was emotional labor. Therefore, strategies to decrease emotional labor of nurses in hemodialysis units are required.

• 한국치위생학회지
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• 제16권6호
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• pp.835-847
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• 2016

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.

• Safety and Health at Work
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• 제6권4호
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• pp.338-344
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• 2015

Background: The present study aims to investigate job stressors and stress relievers for Korean emotional laborers, specifically focusing on the effects of work conditions and emotional labor properties. Emotional laborers are asked to hide or distort their real emotions in their interaction with clients. They are exposed to high levels of stress in the emotional labor process, which leads to serious mental health risks including burnout, depression, and even suicide impulse. Exploring job stressors and relieving factors would be the first step in seeking alternatives to protect emotional laborers from those mental health risks. Methods: Using the third wave data of Korean Working Conditions Survey, logistic regression analysis was conducted for two purposes: to examine the relations of emotional labor and stress, and to find out job stressors and relievers for emotional laborers. Results: The chances of stress arousal are 3.5 times higher for emotional laborers; emotional laborers experience double risk-burden for stress arousal. In addition to general job stressors, emotional laborers need to bear burdens related to emotional labor properties. The effect of social support at the workplace is not significant for stress relief, unlike common assumptions, whereas subjective satisfaction (wage satisfaction and work-life balance) is proven to have relieving effects on emotional laborers' job stress. Conclusion: From the results, the importance of a balanced understanding of emotional labor for establishing effective policies for emotional laborer protection is stressed.

• 한국엔터테인먼트산업학회논문지
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• 제13권2호
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• pp.47-56
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• 2019

본 연구는 서울지역의 3개 여행사에서 서로 다른 업무를 하며 입사연도도 다른 종사원을 대상으로 개별 심층인터뷰를 진행하였다. 그리고 감정노동의 해결을 위해 숲 치유프로그램이 어떤 긍정적인 영향을 미치는지 대해 조사분석하였고, 연구결과가 여행사와 숲 치유 운영자에게 모두 도움을 주고자 하였다. 분석결과, 먼저 H 여행사 대상자는 2018년 4월 가평지역 숲 치유 체험장에서 인터뷰를 실시하였고 입사 5년차 여성으로 직무는 오퍼레이터였다. 고객서비스 과정에서의 감정노동으로 우울증까지 오는 어려움을 겪었고 숲 치유를 통해 긍정적인 효과가 있다고 하였다. 다음으로 M 여행사 대상자는 2018년 5월 의왕지역 숲 체험장에서 인터뷰를 실시하였고 여성으로 입사 7년차로 직무는 상품기획이었다. 고객과의 업무 속에서 감정노동이 발생하여 신체적인 병까지 얻은 사례로 참가자는 숲의 안정감, 사람들의 인간미 특히 목공예에 관심이 많았다. 프로그램에 대해 만족감을 보였고 재방문의 의지도 있었다. 마지막으로 R 여행사 참가자는 2018년 6월 서울지역 숲 체험장에서 인터뷰를 실시하였고 남성으로 입사 10년차이고 직무는 투어컨턱터였다. 출장과 복잡한 업무 속에서 감정 노동을 경험하였고 심지어 분노라는 감정으로 참을 수 없는 상황까지 느꼈던 어려움이 있었다. 그러한 어려움을 해결하고자 지리적으로 가까운 곳에서 숲 체험을 하였고 큰 도움을 받았다고 하였다.

• 한국건설관리학회논문집
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• 제6권6호
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• pp.181-192
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• 2005

건설 프로젝트의 단위작업을 기반으로 발생되는 노무자의 작업시간은 진행된 실적물량 정보와 연계되어 생산성 정보로 가공되고 이는 다시 해당 단위작업의 공정관리와 연계됨으로써 프로젝트의 계획 대비 실적을 비교 및 분석할 수 있는 근거자료로 활용 될 수 있다. 또한 이러한 작업정보(노무자의 작업시간 및 실적물량 정보)는 잔여 작업 일정에 대한 예측 및 작업조 운영계획 조정 등 공정관리와 관련된 다양한 원천데이터로 제공될 수 있으며, 실적자료로 축적되어 향후 유사 프로젝트의 공사계획 수립에 유용하게 재활용될 수 있다. 본 연구의 목적은 PDA, 바코드, 웹 기술 등을 활용하여 단위작업을 기반으로 발생되는 작업정보를 효과적으로 수집하고 이를 생산성 정보로 가공하여 공정 및 공사관리 업무를 지원하는 전산화 시스템을 개발하는 것이다. 개발 시스템을 통해 분석 및 축적된 생산성 정보는 단위작업의 공정과 연계되어 잔여작업 일정 예측 및 작업조 조정 등 다양한 공정 지원데이터를 제공할 수 있으며 지식관리 차원에서 향후 유사 프로젝트의 공정계획 수립시 매우 유용한 참고자료로 활용될 수 있을 것으로 기대된다.

• 대한간호학회지
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• 제22권2호
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• pp.157-173
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• 1992

The purposes of study were to investigate the prenatal psychological adaptation and the perception of birth experience, and to identify the relationship between them. The subjects consisted of 162 women who visited the obstetrical outpatient clinic for prenatal examinations and who delivered the in babies at SNUH during the period from June 20 to August 10, 1990. The tools used for measurement were Lederman's Prenatal Self Evaluation Questionnaire and Marut & Mercer's scale of the Perception of Birth. The results are summarized as follows : 1. The orders and item means of psychosocial adaptation in pregnancy were the Acceptance of pregnancy(1.58). Identification of motherhood role(1.63). Relationship with husband(1.65) and Relationship with mother(1.67). The preparation for labor, concern for wellbeing of self and baby, and fear of pain, helplessness and loss of control were found to be less adaptive. 2. The level of the perception of the birth experience was mid-range(item mean : 3.22). The score of the perception of birth experience for primiparas was higher than for multiparas. However there was not a significant difference the groups. There were significant differences in the perception of the birth experience between certain general characteristics, namely, sex of the baby(p＜0.05), type of delivery(p＜0.005), and type of anesthesia(p＜0.005). 3. There were significant differences in the perception of the birth experience between the groups below the mean and above the mean of concerti for wellbeing of self and baby, Fear of pain, Helplessness and loss of control, Relationship with husband and Identification of motherhood role (p＜0.05). The perception of the birth experience was predicted by Fear of pain, Helplessness and loss of control (11%), Type of Delivery(6%), Concern for wellbeing of self and baby(3%), Preparation for labor(1%), sex of baby(1%), Relationship with mother(1%), Parity(1%) and Identification of motherhood role(1%). The Childbirth education should be revised to improve the psychosocial adaptation in pregnancy.

• 산업경영시스템학회지
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• 제5권6호
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• pp.69-78
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• 1982

Traditional CVP (Cost-Volume-Profit) analysis employs linear cost and revenue functions within some specified time period and range of operations. Therefore CVP analysis is assumption of constant labor productivity. The use of linear cost functions implicity assumes, among other things, that firm's labor force is either a homogenous group or a collection homogenous subgroups in a constant mix, and that total production changes in a linear fashion through appropriate increase or decrease of seemingly interchangeable labor unit. But productivity rates in many firms are known to change with additional manufacturing experience in employee skill. Learning curve is intended to subsume the effects of all these resources of productivity. This learning phenomenon is quantifiable in the form of a learning curve, or manufacturing progress function. The purpose d this study is to show how alternative assumptions regarding a firm's labor force may be utilize by integrating conventional CVP analysis with learning curve theory, Explicit consideration of the effect of learning should substantially enrich CVP analysis and improve its use as a tool for planning and control of industry.

• 한국컴퓨터정보학회논문지
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• 제28권1호
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• pp.103-110
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• 2023

재가노인복지센터 요양보호사들의 감정노동에 관한 연구를 통해 복지센터의 운영과 요양보호사의 근무환경을 개선하고자 한다. 본 연구를 위해 K시와 J도 소재 재가노인복지센터 소속 요양보호사 138명을 대상으로 연구하였다. 통계적 분석을 위해 수집된 자료는 SPSS/WIN 17.0을 이용하여 신뢰도 Cronbach's α 계수산출, t-test, 분산분석, Pearson 적률상관계수와 다중회귀분석을 시행하였다. 연구 결과 첫째, 재가노인복지센터 요양보호사들의 감정노동 차이는 치매 교육, 근무경력, 고용 형태, 학력, 나이순으로 감정노동 정도가 더 높았다. 둘째, 조사대상의 소진 정도는 근무경력, 치매 교육, 고용 형태, 나이순으로 높았다. 마지막으로 업무 스트레스, 감정노동은 업무소진에 유의미한 정적인 영향을 미치는 것으로 나타났다. 결론적으로 요양보호사들의 업무소진 방지를 위한 체계적인 감정조절 경험사례와 치매 교육, 서비스 대처 방법에 관한 업무 환류와 업무 스트레스 완화를 근무 여건 개선 대책 연구가 필요하다.