• Journal of Information Management
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• v.40 no.3
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• pp.41-60
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• 2009

This study utilizes DEA/Window analysis in order to investigate the relative efficiency levels of korea national university libraries during the period of transition 2004-2008. The empirical results show the following findings. Firstly, a technical efficiency was not efficient which was a scale efficiency rather than a pure technical efficiency in 2008. Secondly, a technical and pure technical efficiency has increased steadily from 2004 to 2008(but a technical, pure technical efficiency has decreased since in 2008). As a result, a technical efficiency increase can be explained by a pure technical efficiency increase.

• Journal of Service Research and Studies
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• v.11 no.4
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• pp.43-55
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• 2021

This study analyzed the efficiency of medical services in OECD member countries by dividing it into operational efficiency and quality efficiency. For this purpose, data from 2017-2019 OECD Health Statistics were used. As the analysis method, super efficiency was measured by applying an output-oriented Variable Returns to Scale (VRS) model. As a result of the analysis, Switzerland, Korea, and Italy were included in the high group of operational efficiency, Canada, Greece, Denmark, etc. in the medium group, and Belgium, Germany, and Spain in the low group. Based on quality efficiency, Norway, Switzerland, and Spain are in the high group, and Greece, Denmark, Mexico, etc. are in the medium group, and the Netherlands, Germany, Belgium, etc. were included in the low group. As a result of comparative analysis of efficiency by OECD member countries as of 2018, it was found that Korea's operational efficiency was the most efficient and quality efficiency was inefficient. Korea (0.998) should improve life expectancy by 0.2 (0.2%) and subjective health perception by 44.2 (138.1%) by benchmarking Greece (0.422), Switzerland (0.207), and Spain (0.371) to improve quality efficiency. Unlike most previous studies that focused on operational efficiency, this study measured quality efficiency together and analyzed the efficiency of the medical service industry in each OECD member country. Through this, this study has implications in that it confirmed the international competitiveness of the domestic medical service industry and suggested ways to improve efficiency.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.10
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• pp.6823-6831
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• 2015

The purpose of this study is to analyse cucumber farms managing efficiency and to draw some factors needed to maximize farms production efficiency. After reviewing and analysing some cucumber farms main management index in detail, we found that, compared to scale improvement, technical efficiency has more potential to increase cucumber farms income. Moreover There is a positive correlation between cucumber production and farms pure technical efficiency slightly, but because of the degree, we suggested to reduce input elements for enhancing pure technical efficiency under certain conditions.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Korea Trade Review
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• v.47 no.4
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• pp.271-292
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• 2022

In Korea, the road transport industry is pointed out as a major cause of air pollutants, so management control is needed. Existing studies used only positive input and output variables to measure regional efficiency. However, it is necessary to consider the environmental pollution problem in efficiency analysis. In this study, an undesirable SBM analysis using CO₂ was conducted to measure efficiency of domestic regions. In addition, SDM was conducted to examine the ripple effect between domestic regions. As a result of the analysis, the efficiency of the capital area such as Seoul, Gyeonggi, and Incheon was high in the road transport industry. However, the efficiency of the road transportation industry in Daegu and Gangwon was low. In the SDM analysis, it was found that the regional equipment capabilities had a great influence on efficiency. In order to improve efficiency, it is necessary to increase and improve the equipment capacity of the road transport industry.

• Korea Trade Review
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• v.45 no.1
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• pp.47-64
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• 2020

For the past few years, the Korean government has been consistently expanding its national research & development budget to accelerate economic growth through technology innovation and the enhancement of international competitiveness in global markets. The objective of this paper is to define the concept and analyze the current status of national R&D programs by measuring R&D efficiencies. We determine R&D efficiency by reflecting inputs and outcomes of the five main agricultural R&D programs between 2010 to 2015, and by categorizing and regrouping figures that may affect R&D performance. Among 1,128 targeted projects, 832 projects with patents and thesis were selected for analysis in terms of measuring technology efficiency, pure technology efficiency, and efficiency of scale. Also, the Kruskal-Wallis test was also utilized as well. As a result of empirical analysis, figures that affected the efficiency level of national R&D programs included differences in research resources, research management levels and skills, and research field. This study can be utilized as a reference for re-establishing national agricultural R&D policies, such as enhancement of national technology competitiveness in the global market environment, improving and adapting to new agricultural conditions, market expansion, national agricultural R&D efficiency, aging rural population, agricultural management cost increase, and climate change mitigation.

• Proceedings of the KSR Conference
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• 2000.11a
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• pp.24-31
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• 2000

This paper evaluates the efficiency of Korea National Railroad on the basis of revenues from 1980 to 1999. There was a significant inefficiency in this organization due to operating at an decreasing return to scale area. Although Korean Railroad in 1990s has made a great effort, his performance is still low. Consequently, it is important to insure substantiality of operations than to expand business area in order to finally improve the efficiency, in particular the revenue efficiency, of the Korea Railroad.

• The Journal of the Korea Contents Association
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• v.11 no.6
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• pp.397-406
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• 2011

This paper analyzes the efficiency of Korean Financial Investment Institution using DEA model. We evaluate the CCR, BCC efficiency and RTS of 30 Financial Investment Institution. We also suggest the Financial Investment Institution which can be benchmarked based on analyzed information. The result shows that 3 Institution whose values of CCR efficiency are 1, and 7 Institution whose values of BCC efficiency are 1. RTS indicates IRS of 21 Investments, DRS of 6 Investments and CRS of 3 Investments.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.33 no.1
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• pp.10-16
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• 2010

Mail centers are essential postal facilities that sort and dispatch postal items, and should be operated efficiently to provide customers high quality postal services. So the efficiency analysis of mail centers should be performed in order to induce better operation. But current performance evaluation system has 95 percent of predetermined and weighted non-quantitative indices. There is need to introduce objective efficiency measurement methodology. The main objectives of this study was to analyze the efficiency of 24 mail centers empirically using cone-ratio DEA and suggest the appropriate cone-ratio method. Consequently, this paper suggests that the cone-ratio DEA model integrating decision-maker's preferences is more desirable for efficiency analysis than that of using transformed data.

• Journal of the Korean Operations Research and Management Science Society
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• v.40 no.1
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• pp.117-128
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• 2015

An organization must restructure itself once it makes outsourcing decisions. Outsourcing is a strategy that a company adopts to direct internal efforts into strengthening its core business processes while contracting other companies for strategically less critical tasks thereby improving organizational production efficiency, and the strategy inevitably involves organizational restructuring. While public service organizations have increasingly embraced outsourcing as well, only a handful of studies analyze the change in efficiency from organizational restructuring. Therefore, this study uses Stochastic Frontier Analysis (SFA) to test whether efficiency improved in Korea Expressway Corporation's restructured branch offices. Korea Expressway Corporation evaluated and grouped its branches based on road extensions management, traffic volume, the number of snow days, road deterioration, and the number of junctions to differentially allocate its personnel and budget. The extent of efficiency improvement in each group was compared, and results show that inefficiency did not exist in any of the groups. The efficiency index among the three group categories was similar across the board; 9 offices in the A-group with its expanded personnel and budget had an efficiency index of 0.954, 12 offices in the B-group with unchanged personnel and budget conditions had an index of 0.950, and 12 offices in the C-group with reduced personnel and budget had an index of 0.937. SFA facilitates efficiency analyses because it does not require pre-restructuring data. This study is easy to apply in practice and empirically tests efficiency improvement in organizational restructuring based on data collected from all the branch offices in Korea Expressway Corporation.