• Title/Summary/Keyword: Knowledge-based Design System

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Development Process for User Needs-based Chatbot: Focusing on Design Thinking Methodology (사용자 니즈 기반의 챗봇 개발 프로세스: 디자인 사고방법론을 중심으로)

  • Kim, Museong;Seo, Bong-Goon;Park, Do-Hyung
    • Journal of Intelligence and Information Systems
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    • v.25 no.3
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    • pp.221-238
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    • 2019
  • Recently, companies and public institutions have been actively introducing chatbot services in the field of customer counseling and response. The introduction of the chatbot service not only brings labor cost savings to companies and organizations, but also enables rapid communication with customers. Advances in data analytics and artificial intelligence are driving the growth of these chatbot services. The current chatbot can understand users' questions and offer the most appropriate answers to questions through machine learning and deep learning. The advancement of chatbot core technologies such as NLP, NLU, and NLG has made it possible to understand words, understand paragraphs, understand meanings, and understand emotions. For this reason, the value of chatbots continues to rise. However, technology-oriented chatbots can be inconsistent with what users want inherently, so chatbots need to be addressed in the area of the user experience, not just in the area of technology. The Fourth Industrial Revolution represents the importance of the User Experience as well as the advancement of artificial intelligence, big data, cloud, and IoT technologies. The development of IT technology and the importance of user experience have provided people with a variety of environments and changed lifestyles. This means that experiences in interactions with people, services(products) and the environment become very important. Therefore, it is time to develop a user needs-based services(products) that can provide new experiences and values to people. This study proposes a chatbot development process based on user needs by applying the design thinking approach, a representative methodology in the field of user experience, to chatbot development. The process proposed in this study consists of four steps. The first step is 'setting up knowledge domain' to set up the chatbot's expertise. Accumulating the information corresponding to the configured domain and deriving the insight is the second step, 'Knowledge accumulation and Insight identification'. The third step is 'Opportunity Development and Prototyping'. It is going to start full-scale development at this stage. Finally, the 'User Feedback' step is to receive feedback from users on the developed prototype. This creates a "user needs-based service (product)" that meets the process's objectives. Beginning with the fact gathering through user observation, Perform the process of abstraction to derive insights and explore opportunities. Next, it is expected to develop a chatbot that meets the user's needs through the process of materializing to structure the desired information and providing the function that fits the user's mental model. In this study, we present the actual construction examples for the domestic cosmetics market to confirm the effectiveness of the proposed process. The reason why it chose the domestic cosmetics market as its case is because it shows strong characteristics of users' experiences, so it can quickly understand responses from users. This study has a theoretical implication in that it proposed a new chatbot development process by incorporating the design thinking methodology into the chatbot development process. This research is different from the existing chatbot development research in that it focuses on user experience, not technology. It also has practical implications in that companies or institutions propose realistic methods that can be applied immediately. In particular, the process proposed in this study can be accessed and utilized by anyone, since 'user needs-based chatbots' can be developed even if they are not experts. This study suggests that further studies are needed because only one field of study was conducted. In addition to the cosmetics market, additional research should be conducted in various fields in which the user experience appears, such as the smart phone and the automotive market. Through this, it will be able to be reborn as a general process necessary for 'development of chatbots centered on user experience, not technology centered'.

Participant Characteristic and Educational Effects for Cyber Agricultural Technology Training Courses (사이버농업기술교육 참가자의 특성과 교육효과)

  • Kang, Dae-Koo
    • Journal of Agricultural Extension & Community Development
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    • v.21 no.1
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    • pp.35-82
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    • 2014
  • It was main objectives to find the learners characteristics and educational effects of cyber agricultural technology courses in RDA. For the research, it was followed by literature reviews and internet based survey methods. In internet based survey, two staged stratified sampling method was adopted from cyber training members database in RDA along with some key word as open course or certificate course, and enrollment years. Instrument was composed through literature reviews about cyber education effects and educational effect factors. And learner characteristics items were added in survey documents. It was sent to sampled persons by e-mail and 316 data was returned via google survey systems. Through the data cleaning, 303 data were analysed by chi-square, t-test and F-test. It's significance level was .05. The results of the research were as followed; First, the respondent was composed of mainly man(77.9%), and monthly income group was mainly 2,000,000 or 3,000,000 won(24%), bachelor degree(48%), fifty or forty age group was shared to 75%, and their job was changed after learning(12.2%). So major respondents' job was not changed. Their major was not mainly agriculture. Learners' learning style were composed of two or more types as concrete-sequential, mixing, abstract-random, so e-learning course should be developed for the students' type. Second, it was attended at 3.2 days a week, 53.53 minutes a class, totally 172.63 minutes a week. They were very eager or generally eager to study, and attended two or more subjects. The cyber education motives was for farming knowledge, personal competency development, job performance enlarging. They selected subjects along with their interest. A subject person couldn't choose more subjects for little time, others, non interesting subject, but more subject persons were for job performance benefits and previous subjects effectiveness. Most learner was finished their subject, but a fourth was not finished for busy (26.7%). And their entrying behavior was not enough to learn e-course and computer or internet using ability was middle level as software using. And they thought RDA cyber course was comfort in non time or space limit, knowledge acquisition, and personal competency development. Cyber learning group was composed of open course only (12.5%), certificate only(25.7%), both(36.3%). Third, satisfaction and academic achievement of e-learning learners were good, and educational service offering for doing job in learning application category was good, but effect of cyber education was not good, especially, agricultural income increasing was not good because major learner group was not farmer, so they couldn't apply their knowledge to farming. And content structure and design, content comprehension, content amount were good. The more learning subject group responded to good in effects, and both open course and certificate course group satisfied more than open course only group. Based on the results, recommendation was offered as cyber course specialization before main course in RDA training system, support staff and faculty enlargement, building blended learning system with local RDA office, introducing cyber tutor system.

Analysis of Particles Motion in Vertical Rayleigh Flow (수직 Rayleigh 유동내의 입자 거동 해석)

  • Ko, Seok-Bo;Jun, Yong-Du;Lee, Kum-Bae
    • Korean Journal of Air-Conditioning and Refrigeration Engineering
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    • v.19 no.6
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    • pp.447-456
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    • 2007
  • Suspended particles behavior when they go through a vertical riser with heat transfer is of significant concern to system designers and operators in pneumatic transport, various processes such as in chemical, pharmaceutical and food industries. When it comes with the energy system, that knowledge is critical to the reliable design practices of related equipment as heat exchangers, especially in the phase of system scale-up. Without haying a good understanding of the related physics, many scale-up practices based on their pilot plant experience suffer from unexpected behaviors and problems of unstable fluidization typically associated with excessive pressure drop, pressure fluctuation and even unsuccessful particle circulation. In the present study, we try to explain the observed phenomena with related physics, which may help understanding of our unanswered experiences and to provide the designers with more reliable resources for their work. We selected hot exhaust gas with solid particle that goes through a heat exchanger riser as our model to be considered. The effect of temperature change on the gas velocity, thermodynamic properties, and eventually on the particles motion behavior is reviewed along with some heat transfer analyses. The present study presents an optimal riser length at full scale under given conditions, and also defines the theoretical limiting length of the riser. The field data from the numerical analysis was validated against our experimental results.

Design of Data Exchange Technique for Power Facilities Monitoring using Augmented Reality (증강현실을 이용한 전력 설비 모니터링 시스템의 데이터 교환 기법 설계)

  • Kim, Donghyun;Kim, Seoksoo
    • Journal of Convergence for Information Technology
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    • v.10 no.11
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    • pp.16-22
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    • 2020
  • Since it is difficult for individual power producers and non-professionals who lack basic knowledge to control, manage, and operate facilities through EMS (Energy Management System), augmented reality and virtual reality monitoring systems are applied. However, in the existing systems, data access efficiency is inferior due to the process of analyzing column values for analog signal values collected from sensors and converting data after combining the columns. In addition, high-speed operation processing is difficult due to a large number of indexes for accommodating access patterns for various analog signal waveforms. Therefore, in this paper, a bitmap generator is inserted into a non-tree structure to convert the data collected from power facilities into physical property information, and the converted information is encrypted with a common key, so that the resources for the resources shared between each device are We propose a method of exchanging data for an augmented reality-based power system that is controlled by measurement.

A Creative Solution of Distributed Modular Systems for Building Ubiquitous Heterogeneous Robotic Applications

  • Ngo Trung Dung;Lund Henrik Hautop
    • Proceedings of the IEEK Conference
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    • summer
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    • pp.410-415
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    • 2004
  • Employing knowledge of adaptive possibilities of agents in multi-agents system, we have explored new aspects of distributed modular systems for building ubiquitous heterogeneous robotic systems using intelligent building blocks (I-BLOCKS) [1] as reconfigurable modules. This paper describes early technological approaches related to technical design, experimental developments and evaluation of adaptive processing and information interaction among I-BLOCKS allowing users to easily develop modular robotic systems. The processing technology presented in this paper is embedded inside each $DUPLO^1$ brick by microprocessor as well as selected sensors and actuators in addition. Behaviors of an I-BLOCKS modular structure are defined by the internal processing functionality of each I-Block in such structure and communication capacities between I-BLOCKS. Users of the I-BLOCKS system can easily do 'programming by building' and thereby create specific functionalities of a modular robotic structure of intelligent artefacts without the need to learn and use traditional programming language. From investigating different effects of modern artificial intelligence, I-BLOCKS we have developed might possibly contain potential possibilities for developing modular robotic system with different types of morphology, functionality and behavior. To assess these potential I-BLOCKS possibilities, the paper presents a limited range of different experimental scenarios in which I-BLOCKS have been used to set-up reconfigurable modular robots. The paper also reports briefly about earlier experiments of I-BLOCKS created on users' natural inspiration by a just defined concept of modular artefacts.

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The Design and Development of Linked Data from Authority Data in National Archives of Korea (기록물 전거통제 기반 Linked Data 구축에 대한 연구)

  • Park, Ok-Nam
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.2
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    • pp.5-25
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    • 2012
  • The purpose of this study is to develop linked data of authority data in national archives of Korea as a cornerstone for linked data cloud of Korea. The study analyzed data structure of authority data as well as a retrieval system. It finally developed linked data based on RDF/OWL, Dublin Core, and SKOS. The study also employed TopBraid ComposerTM as a tool for ontology construction. The visualization of the tool provides users with flexible search and browsing between data as well as access of detail authority data. It complements the search of a current system in terms of flexible linking between records and authority data. The study also suggests future work to publish linked data of archival data set itself and make rich relationships among data in museums, libraries, and other archives.

WEC-Sim: A Simulator for Optimum Management of Wastewater Treatment Plant (WEC-Sim : 하수처리장 최적 운영을 위한 시뮬레이터)

  • Lee, Sung-Koo;Ahn, Sae-Young
    • Journal of Digital Contents Society
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    • v.11 no.4
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    • pp.463-471
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    • 2010
  • In the management of a wastewater treatment plant which is a combination system of physical, chemical, and biological processes, computer simulator is an indispensable part for analysis of the operation status and evaluation of the treatment performance due to its fast computing speed. As an application software carrying out the data input-output operations and the mathematical calculations of the models, simulator is to be a powerful tool for estimating the treatment reaction and calculating mass balance of substrates, microorganisms, and chemicals within the treatment system in a given condition. Qualitative and quantitative prediction of treatment performance provides the plant manager with validity of decision-making through implementing modeling and simulation as a role of knowledge-based expert system in charge of automation and control. This paper shows the proceeding of design and development of the "WEC-Sim" software which is owned the various functions of data acquisition, monitoring, simulation, and control.

A Study on Development of Electronic Performance Support System Prototype for Improving the Efficiency of Quality Inspection of Temporary Work (가설공사 품질점검 업무효율 향상을 위한 전자작업지원시스템(EPSS) 프로토타입 개발에 관한 연구)

  • Yoon, Soo-Ho;Choi, Chang-Hoon;Han, Choong-Hee;Lee, Junbok
    • Korean Journal of Construction Engineering and Management
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    • v.20 no.2
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    • pp.13-27
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    • 2019
  • While temporary construction work applies to a temporary facility, it has a high use frequency during the construction period accounting for around 10% of the construction cost, it requires systematic management. However, construction inspection information of temporary construction work often has no special specification in the design documents and specification items, with the items on various standards also being formidable. Because of this, related inspection are likely to be performed inefficiently with a high probability for occurrence of human errors when quality inspection is conducted for the temporary construction work. In the present study, therefore, apply to the electronic operation support system capable of supporting implementation of inspection of providing related information for the contemporary construction work. To achieve this, a prototype is developed by using IDEF0 to identify information flow by process and organizing EPSS-based quality inspection Task. And then, efficiency of the quality inspection and information accessibility for temporary construction work are to be improved by verification method of Sample Project.

Latest Information Technologies in the UK Adults Education System

  • Tverezovska, Nina;Bilyk, Ruslana;Rozman, Iryna;Semerenko, Zhanna;Orlova, Nataliya;Vytrykhovska, Oksana;Oros, Ildiko
    • International Journal of Computer Science & Network Security
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    • v.22 no.8
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    • pp.25-34
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    • 2022
  • Today, further education of adults in the UK is one of the developing areas of continuing education. The Open University with distance learning, in the process of which innovative forms and methods based on computer and telecommunication technologies are used, is particularly successful in the organization of additional education of the adult population. The advantages of distance learning, multimedia - the latest information technologies, which provide the combination of graphic images, video, sound with the help of modern computer tools, are noted. The basic principles and forms underlying the technologies and forms of work with the elderly are defined. The international experience of implementing "Universities of the Third Age" is summarized. The most widespread approach in adult education in Great Britain is informational. The use of computer technologies motivates a new paradigm in educational methods and strategies, which requires new approaches, forms of learning, and innovative ways of delivering educational materials to adult learners. Information technologies have gained great popularity in such activities as distance learning, online learning, assistance in the education management system, development of programs and virtual textbooks in various subjects, online search for information for the educational process, computer testing of students' knowledge, creation of electronic libraries, formation of a single scientific electronic environment, publication of virtual magazines and newspapers on pedagogical topics, teleconferences, expansion of international cooperation in the field of Internet education. The information technology of synchronous distance learning "online" has gained considerable popularity in the educational process today. A promising direction is the use of multimedia technologies in educational activities to create a design of a virtual computer environment by decoding audiovisual information.

CONNECTING TECHNOLOGY, INDUSTRY AND RESEARCH: A VERTICAL INTEGRAL PROJECT COURSE FOR BIM EDUCATION OPPORTUNITIES

  • F. H. (Bud) Griffis;Mei Liu;Andrew Bates
    • International conference on construction engineering and project management
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    • 2013.01a
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    • pp.252-259
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    • 2013
  • Building Information Modeling (BIM) is utilizing CAD technology in a way that ultimately ties all the components of a building together as objects imbedded with information, and has been changing the way we design and build over the last 20-30 years. In Polytechnic Institute of NYU, there are four BIM courses offered which provide students with different levels of knowledge regarding BIM Technique, BIM Standards, BIM Guideline and Roadmap for Private and Public Implementation, BIM Application in Real Projects, the Cooperation of BIM and IPD for Public Works in New York City. With advanced BIM technology, BIM's integration into the construction process and its incorporation into project delivery systems, especially Integrated Project Delivery (IPD) are the bridges between technology, industry and research. This paper presents an integrated BIM curriculum with three modules: 1) BIM functions and Bid Preparation; 2) Time-Cost Trade-off Analysis; and 3) Problems Solving in BIM/IPD Environment. In this project-based curriculum developed by the common efforts of academia, public agency and industry, the objectives are: (1) to provide the information and skills needed to successfully implement BIM into the construction phase; (2) to identify BIM's role in construction and the project delivery system; (3) to develop a module in conjunction with leading BIM into project delivery system, particularly coordination between BIM and IPD; (4) to connect technology and research into industry. The course assessment was conducted and the results indicate that it is a successful reform in construction management education.

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